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No signal (black screen)

plushkinn
By plushkinn
in Graphics Cards
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Hello, LTT team. I've bought new Sapphire AMD Radeon RX 570 PULSE [11266-67-20G], installed it and black screen, i can't even open bios.

Previously I was using igpu from intel, it works fine. But IGPU show black screen, not even bios (with IGPU and plugged in DGPU).

 

My setup:

     Mobo: ASUS p8h67-m (bios updated to last one)

     CPU: i5-2400

     RAM: Kingston Value Ram 8gb (2x4gb) KVR16N11S8K2/8 + Kingmax 4gb (2x2gb)

     PSU: Chieftec CTF-750-14CS 750w

     GPU: Sapphire AMD Radeon RX 570 PULSE [11266-67-20G]

     SSD: A-Data su800 128gb

              A-data su650 120gb

 

Don't know what to do actually. Was trying to reset CMOS (both ways), MEMok(even it's not for it), disabling IGPU driver and doing safe mode(but black screen anyways, not even bios with DGPU pluggen in).

Bought it today on January 22d 2020.

 

Previously I had NVIDIA GTX 560TI long time ago, worked great until it burned out after 4+ years of using.

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Does your system support UEFI boot?

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 30+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Dell P2319h - Logitech G Pro X Superlight with Tiger Ice - HyperX Alloy Origins Core (TKL) - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Arcadyan ISP router - 35/5 Mbps vDSL
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color 
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - White Shark Spartan X keyboard - Roccat Kone Pure Military Desert strike - Logitech S-220 - Philips 226L
  • Livingroom PC (dad uses): AMD FX 8300 - Arctic Freezer 64 - Asus M5A97 R2.0 Evo - 2x4GB DDR3 1833 Kingston - MSI Radeon HD 7770 1GB OC - 120GB Adata SSD - 500W Fractal Design Essence - DVD-RW - Samsung SM 2253BW - Logitech G710+ - wireless vertical mouse - MS 2.0 speakers
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Just now, 191x7 said:

Does your system support UEFI boot?

how could I know it?

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Just now, plushkinn said:

how could I know it?

The easiest way would be to insert a card that supports legacy boot, to try the X570 in a system that supports uefi boot and to insert a different uefi boot card in the system to see if it will work with it.

 

Does the 570 Pulse have a dual bios, a bios switch?

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 30+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Dell P2319h - Logitech G Pro X Superlight with Tiger Ice - HyperX Alloy Origins Core (TKL) - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Arcadyan ISP router - 35/5 Mbps vDSL
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color 
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - White Shark Spartan X keyboard - Roccat Kone Pure Military Desert strike - Logitech S-220 - Philips 226L
  • Livingroom PC (dad uses): AMD FX 8300 - Arctic Freezer 64 - Asus M5A97 R2.0 Evo - 2x4GB DDR3 1833 Kingston - MSI Radeon HD 7770 1GB OC - 120GB Adata SSD - 500W Fractal Design Essence - DVD-RW - Samsung SM 2253BW - Logitech G710+ - wireless vertical mouse - MS 2.0 speakers
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3 minutes ago, 191x7 said:

The easiest way would be to insert a card that supports legacy boot, to try the X570 in a system that supports uefi boot and to insert a different uefi boot card in the system to see if it will work with it.

 

Does the 570 Pulse have a dual bios, a bios switch?

it has something called Legacy ROM in BIOS

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12 minutes ago, 191x7 said:

Does your system support UEFI boot?

 

1.png

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His system boots without the GPU, it's not SSD or boot mode problem...  often people don't supply their GPU with power the right way...

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1 minute ago, RageTester said:

His system boots without the GPU, it's not SSD problem...  often people don't supply their GPU with power the right way...

i've scrolled a lot of topics on internet about this problem, but none of those problem solvers are fine for me

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Among the most common causes for the computer not booting up after installing a graphics card are the following:

  1. The graphics card is not fully and properly seated into the PCI-e slot.
  2. If the graphics card needs power to be run from the power supply unit (PSU), there is no power being run to the graphics card. If this is the case, run the correct connector from the PSU to the graphics card and plug it into it.
  3. If the motherboard has a built-in on-board graphics card, the CMOS / BIOS settings must be set so that the primary display is from the PCI-e graphics card, not the built-in on-board graphics card in the motherboard. Also, set the other CMOS / BIOS settings to the default settings.
  4. The power cables that run from the PSU to the motherboard are not fully and properly seated into the PCI-e slot.
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8 minutes ago, RageTester said:

Among the most common causes for the computer not booting up after installing a graphics card are the following:

  1. The graphics card is not fully and properly seated into the PCI-e slot.
  2. If the graphics card needs power to be run from the power supply unit (PSU), there is no power being run to the graphics card. If this is the case, run the correct connector from the PSU to the graphics card and plug it into it.
  3. If the motherboard has a built-in on-board graphics card, the CMOS / BIOS settings must be set so that the primary display is from the PCI-e graphics card, not the built-in on-board graphics card in the motherboard. Also, set the other CMOS / BIOS settings to the default settings.
  4. The power cables that run from the PSU to the motherboard are not fully and properly seated into the PCI-e slot.

Now I’ve plugged card in pcie slot, disconnected all other devices and power. And resetting CMOS

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Problem was resolved that day later, just didn't post it here. So the problem was in monitor somehow, however now it works with this monitor anyways.

CMOS bios, then I switched to 4k TV and installed drivers, even windows didn't see the card, I just installed it anyways from AMD site. After GPU showed up in device manager. Then I switched back to my monitor and all was working.

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