Random Loss of Signal on Monitor

[wolfbm09]

Hello everyone. I am running into a really strange problem with my new PC build. Every time I go to Amazon and browse products if I even hover over one of the product videos my monitor loses signal and I have to hard reboot. I have no issues with gaming, YouTube videos or anything else. This is really a strange problem for me since the only thing that causes this is a product video on Amazon...nothing else. Do you have any ideas? I just built this PC a few weeks ago.

I have:
MSI Pro Gaming X570
Powercolor Red Devil 5700XT
AMD R7-3800X
16 gb of 3600 RAM
750 Watt Thermaltake PSU
I am using an HDMI cable on a normal (non-gaming) monitor.
Also I should mention I am not an overclocker.

[Bombastinator]

Does qualify is weird.   Perhaps some entity doesn’t want you to buy something on amazon.  My suspicion is this behavior goes along with another one that actually might affect things.  
 

got a couple possibles:

we’ll start with the cheap and easy stuff.

try reseating everything. Something might be only barely plugged in.

 

crashes in the middle of use are frequently ram problems.  Perhaps amazon is so full of bloat it hits a point in your ram that is flawed.  So memory testing.  Run memtest for a few hours (false negative is common with memtest.  If it passes it doesn’t necessarily mean anything). Next is to boot with only one stick at a time, and then stress the memory.  If you get a fail you may have a bad stick.

[Srijan Verma]

Definitely sounds weird, can you go into safe mode any try doing this and share if the same thing happens?

[wolfbm09]

Thank you all for your help with this issue. It certainly is really weird. I think I found out the cause behind this issue but I don't know how to fix it. I tried going to the Amazon page and watching one of the product videos while in Safe mode. The screen didn't go black or lose signal it just said it was missing the Adobe Flash player. So I left safe mode and went to my browser again to download flash and it says it comes pre-installed. No matter what I did the browser kept trying to block flash even when I had it set not to. The browser I was using is Edge. I tried watching the Amazon videos on Firefox and had no issues or blackouts. I then went back to Edge "just to see" and now it blacks out for 2 seconds and comes back to the page. I think my issue is Edge blocking the videos but I still don't know why it makes my screen lose connection rather than just popping up a block message. I know Edge isn't a great browser but I still would like to know how to fix this. 

[GLD]

GN confirmed that random black screens happened on AMD graphics cards due to bad drivers. Try dduing and reinstalling your drivers for your GPU.  Let me know if you need instructions on how to do it.

 

[Bombastinator]

23 hours ago, Srijan Verma said:

Definitely sounds weird, can you go into safe mode any try doing this and share if the same thing happens?

I was hoping to get a good exorcism out of this one but @GLD probably has the most likely answer

[Srijan Verma]

2 hours ago, Bombastinator said:

I was hoping to get a good exorcism out of this one but @GLD probably has the most likely answer

I gave that solution cuz safe mode uses propitiatory drivers, so if it was the drivers  we'd know