(Part of)What gives the PC community a Toxic name(in my opinion). Yes this has to stop.

[Jae Tee]

So I work for an online retail company, and my primary job is to deal with returns.  So to day like any other day I open up the most recent Amazon Box and go through the contents. What surprised me however was this....

 

  Already I was not happy, as simply put  If you do not properly package A CPU it can get extremely damaged, as the pins have been(not pictured). Further more As to my knowledge we have never sold an athlon CPU. So naturally I go through the proper steps to find out what the return was. And i found this....

As you can see from the bottom of the screen we sold this person a Ryzen 3 2200g.  So clearly the customer has purposely swapped out a cheap CPU so to get themself a new one. However it did not end there,  The reason for the return goes as follows....

 At in of itself over clocking A CPU automatically voids the warranty, and there is no guarantee that it will be successful. This person was obviously trying to trick the seller(our company)  And thought they can get away with this .

 This is far from the 1st time it has happened and it seems most prevalent on PC hardware and gaming peripherals.

 

I urge all of you to take upon yourself to Only participate in proper business practices. Thank you.

Edited January 20, 2020 by Jae Tee

[Arrogath]

Unfortunately this sounds like an issue with online sales in general, it isn't limited to just the computer and electronics markets. Pretty scummy move on their part though, hope they didn't get refunded before this came to light.

[WkdPaul]

This isn't prevalent in the PC community, but rather in the tech industry in general when it comes to Amazon.

 

A few years ago there was a YTber that showed how each and every DSLR camera (specific model) he was ordering was only containing rocks ... so yeah ...

[Bombastinator]

11 minutes ago, Jae Tee said:

*snip*

Scammers are everywhere.  I doubt it’s any more or less prevelant in computers than anywhere else.  It goes more by person than product I think.  Good on you for catching one though.

[Mira Yurizaki]

This is why I don't want to sell on eBay. What's stopping a scammer from claiming I sent them a defective part and demanding a refund? eBay/PayPal favor the buyer over the seller.

[Jae Tee]

Literally the very next item is a broken G430 Logitech headset which we did not send out as it came back. These are the 2 most popular items to be wrongfully returned.

 

And btw this is on Amazon. 

[SpookyCitrus]

Blaming the entire PC Community for the actions of one person or an action that some people do when purchasing online isn't that cool either. A lot of people do this, it's been happening since the beginning of online sales and even happens in person at a lot of stores with many different types of items not only with PC components. Honestly other than you venting and wanting to blame someone other than the party responsible I don't see why this was even posted.

[Jae Tee]

1 minute ago, SpookyCitrus said:

Blaming the entire PC Community for the actions of one person or an action that a some people do when purchasing online isn't that cool either. A lot of people do this, it's been happening since the beginning of online sales and even happens in person at a lot of stores with many different types of items not only with PC components. Honestly other than you venting and wanting to blame someone other than the party responsible I don't see why this was even posted.

I'm just going on stats. I'm not blaming a group of people, I AM blaming a market. 

[Quinnell]

This is hardly limited to PC sales.  I have overheard several friends and friends of friends who've talked about doing similar crap with all kinds of products.  Walmart, Amazon, etc.  Society has no morals.  "It's a big company, they don't need the money anyway."

[Jae Tee]

Just now, Quinnell said:

This is hardly limited to PC sales.  I have overheard several friends and friends of friends who've talked about doing similar crap with all kinds of products.  Walmart, Amazon, etc.  Society has no morals.  "It's a big company, they don't need the money anyway."

As i have said CPU's and logitech peripherals are the most common 

[Zando_]

Just now, Quinnell said:

 doing similar crap with all kinds of products.  Walmart, Amazon, etc.  Society has no morals.  "It's a big company, they don't need the money anyway."

^^^ Yeah. People often forget that private sellers also sell on Amazon (and Walmart and eBay and all sorts of other places), and they can't take the costs as easily as mind bogglingly large company like Amazon can. 

[DildorTheDecent]

6 minutes ago, Mira Yurizaki said:

This is why I don't want to sell on eBay. What's stopping a scammer from claiming I sent them a defective part and demanding a refund? eBay/PayPal favor the buyer over the seller.

I've had good success with selling on eBay.

 

Then again I've only sold two items and they were monitors. So there's not really much that can go massively wrong there.

 

I am concerned with selling more computer hardware such as my old CPU, Motherboard and GPU. Wouldn't take much for someone to demand a refund for a "faulty" part. And having had to get refunds in the past I know that it is all to easy.

[steelo]

I have a good friend who has been working for Amazon customer service for the past 5 years or so. He's always bragging about how he 'gives away' Amazons money to customers who are calling in angry. Apparently, he has the authorization to give refunds, gift cards, free items...all 100% legit and up to his discretion. What's scary is honestly, he doesn't care...he simply does it to get the people off of the phone. No, I'm not giving you guys his name

 

 

I've done customer service before for another company and was completely miserable. People suck. Honestly, I hated just about every customer who called in just to make my life hell. Giving away free stuff was the last thing on my mind. LOL

 

 

 

 

[Jae Tee]

3 minutes ago, steelo said:

I have a good friend who works for Amazon customer service. He's always bragging about how he 'gives away' Amazons money to customers who are calling in angry...Apparently, he has the authorization to give refunds, gift cards, free items...what's scary is honestly, he doesn't care. No, I'm not giving you guys his name

 

 

 

 

 

Thankfully I have the ability to dispute the refund should I be able to prove it.

[Quinnell]

5 minutes ago, DildorTheDecent said:

Wouldn't take much for someone to demand a refund for a "faulty" part. And having had to get refunds in the past I know that it is all to easy.

That's why I always put "no refunds.  sold as is." in my sale page.  So far it has worked for me.  I took a refund once but it was due to my mistake.

[steelo]

1 minute ago, Jae Tee said:

Thankfully I have the ability to dispute the refund should I be able to prove it.

This is very good, I would do the same thing in your case. Otherwise these scam artists will continue doing it.

[WkdPaul]

4 minutes ago, Jae Tee said:

As i have said CPU's and logitech peripherals are the most common 

We're not saying you're wrong in being angry, we're saying this is a widespread issue with online marketplace that is bigger than PC enthusiasts ;

 

https://www.vice.com/en_ca/article/8xjbng/the-hot-new-millennial-trend-is-scamming-amazon-for-big-money

 

https://www.newsweek.com/22-year-old-allegedly-scammed-amazon-out-370k-return-shipments-filled-dirt-1452452

 

https://abcnews.go.com/US/man-charged-making-13-million-fraudulent-returns-walmart/story?id=55953882

[Jae Tee]

Just now, wkdpaul said:

We're not saying you're wrong in being angry, we're saying this is a widespread issue with online marketplace that is bigger than PC enthusiasts 

It is big, BUT #1 I am speaking from personal experience and not doing fluff pieces, #2 Thankfully we can dispute these refunds.

[steelo]

12 minutes ago, wkdpaul said:

We're not saying you're wrong in being angry, we're saying this is a widespread issue with online marketplace that is bigger than PC enthusiasts ;

 

https://www.vice.com/en_ca/article/8xjbng/the-hot-new-millennial-trend-is-scamming-amazon-for-big-money

 

https://www.newsweek.com/22-year-old-allegedly-scammed-amazon-out-370k-return-shipments-filled-dirt-1452452

 

https://abcnews.go.com/US/man-charged-making-13-million-fraudulent-returns-walmart/story?id=55953882

I tend to agree...you don't have to be a part of the 'PC community' to be a scam artist. I doubt many of them even fall into this niche...they just look for merchandise that is easy to scam retailers with. I'd go as far to say as most people at Amazon probably don't know (or really care) about the difference between a Ryzen CPU and an Athon...

[Arrogath]

Just now, Jae Tee said:

It is big, BUT #1 I am speaking from personal experience and not doing fluff pieces, #2 Thankfully we can dispute these refunds.

I'd imagine that people feel like they might be more likely to get away with fraud when it comes to electronics refunds if they're counting on the workers they're dealing with being less tech savvy

[Jae Tee]

4 minutes ago, steelo said:

This is very good, I would do the same thing in your case. Otherwise these scam artists will continue doing it.

 I honestly want to video myself opening up a Box  Straight from Amazon and showing it.

[Quinnell]

Glad you can dispute the refunds.  Hopefuily Amazon does the right thing and stick the customer with shipping as well.   Customer should retain full fiscal responsibility on this.

[Jae Tee]

1 minute ago, Arrogath said:

I'd imagine that people feel like they might be more likely to get away with fraud when it comes to electronics refunds if they're counting on the workers they're dealing with being less tech savvy

To bad for them we have records of every product.

[WkdPaul]

6 minutes ago, Jae Tee said:

I am speaking from personal experience and not doing fluff pieces

And we're saying it's bigger than the PC enthusiast scene, I also know that on a personal level since I had a registered company and an eBay store over a decade ago and stopped selling on eBay because of that and the fact that those scammers brought my score down.

 

I was all by myself, and wasn't making lots of profit, some scams here and there, but when I would loose the dispute, I would be PISSED. The problem is at one point, eBay wouldn't even look at the evidence I would present. It became evident they don't care about the sellers and I stopped selling even if I still had some inventory (at that point it was cheaper to take the hit than to try to stay in).

[WereCat]

27 minutes ago, Mira Yurizaki said:

This is why I don't want to sell on eBay. What's stopping a scammer from claiming I sent them a defective part and demanding a refund? eBay/PayPal favor the buyer over the seller.

easy, just make a one long video with no cuts of you using the product then packing it and going to the post office to send it