Bought a 5700XT and am experiencing stuttering.

[Androxios]

So, I built a new system recently (part list below) and I have been experiencing a lot of frames being lost and the screen just going black for up to 3 seconds at a time (I am still able to click and interact with things on the monitor). I went looking around for some answers and I see a lot of people with problems, but no real answers, so I came to the LTT forums for some help. Everything is set to their stock configurations and I am getting 300 frames in some games at 1080p@60, but it will feel like I'm getting sub-30 at times. If anyone could provide a fix for this, I would be very grateful.

PCPartPicker Part List

Type	Item	Price
CPU	AMD Ryzen 5 3600 3.6 GHz 6-Core Processor	$189.99 @ Walmart
Thermal Compound	Arctic Silver 5 High-Density Polysynthetic Silver 3.5 g Thermal Paste	$4.95 @ Amazon
Motherboard	Asus TUF GAMING X570-PLUS (WI-FI) ATX AM4 Motherboard	$199.99 @ Best Buy
Memory	OLOy 32 GB (2 x 16 GB) DDR4-3200 Memory	$105.99 @ Newegg
Storage	HP EX920 256 GB M.2-2280 NVME Solid State Drive	$43.99 @ Newegg
Storage	HP EX920 1 TB M.2-2280 NVME Solid State Drive	$114.87 @ Amazon
Storage	Seagate Barracuda Compute 2 TB 3.5" 7200RPM Internal Hard Drive	$49.99 @ Walmart
Video Card	Gigabyte Radeon RX 5700 XT 8 GB GAMING OC Video Card	$389.99 @ Newegg
Case	NZXT H510 ATX Mid Tower Case	$69.98 @ Amazon
Power Supply	Corsair CXM 650 W 80+ Bronze Certified Semi-modular ATX Power Supply	$79.98 @ Amazon
	Prices include shipping, taxes, rebates, and discounts
	Total (before mail-in rebates)	$1279.72
	Mail-in rebates	-$30.00
	Total	$1249.72
	Generated by PCPartPicker 2019-12-13 03:23 EST-0500

 

[xAcid9]

Can you check Windows Event Viewer for logs related to graphic card or driver? 

[SavageNeo]

Update gpu drivers. Then update chipset and bios

[Streetguru]

You can try dropping your GPU's power target to -50%, if it fixes the issues it might be the GPU or power supply.

Also what game has the issue? Or is it just any game? You could try capping your fps to 60 or something if it's just an engine/api bug.

[Likwid]

Do you have the newest drivers, adrenaline 2020?

[xAcid9]

I read Windows 10 Core Isolation and Controlled Folder Access can cause problem for Adrenalin 2020, try disable that while waiting for hotfix. AMD engineer already working on it. 

[Androxios]

8 hours ago, SavageNeo said:

Update gpu drivers. Then update chipset and bios

I actually already did all of that, always the first thing I do when I hop onto a new build or I have a less than tech-savvy friend with a build. I tell them what I'm going to do beforehand and see if anything needs adjusting.

[Androxios]

8 hours ago, Likwid said:

Do you have the newest drivers, adrenaline 2020?

I have the latest graphics and chipset drivers, but I believe there were 2 pieces of software on the site and I don't believe I grabbed the adrenaline version, I'll recheck at some point today.

[Androxios]

7 hours ago, xAcid9 said:

I read Windows 10 Core Isolation and Controlled Folder Access can cause problem for Adrenalin 2020, try disable that while waiting for hotfix. AMD engineer already working on it. 

I'll look into this at a later point in the day, thanks for the heads-up.

[Androxios]

8 hours ago, Streetguru said:

You can try dropping your GPU's power target to -50%, if it fixes the issues it might be the GPU or power supply.

Also what game has the issue? Or is it just any game? You could try capping your fps to 60 or something if it's just an engine/api bug.

I will try that at a later point in the day, thanks for the idea.

 

I only played a handful of games, but I noticed it in WoW, WCIII (Reforged) and Raft (a Steam Indie game). I played some Left 4 Dead 2 with a complete overhaul's worth of mods and it ran perfectly fine.

[Androxios]

9 hours ago, xAcid9 said:

Can you check Windows Event Viewer for logs related to graphic card or driver? 

I will try that at a later point in the day.

[Androxios]

Update: 

I tried setting GPU's target power consumption to -50%; had no apparent effect.

Windows 10 Core Isolation is (as far as I know) an Intel only processor thing and the option never appeared for me.

I have Adrenalin 2020 and everything is up to date; no apparent change.

 

I will continue testing relative settings and whatnot, but if there are any more ideas, I'd be much appreciative. Apologies if I didn't thank you for your input, I only realized I should be thanking all of you for taking time to help halfway through the process of responding.

 

Thanks everyone, I will try a small list of other things:

Overclocking GPU (Soft to Medium, won't go hardcore)

Overclocking RAM (Timings as well)

Underclocking RAM

Using less RAM

Disabling Controlled Folder Access (Recommended by a commenter)

Capping framerates at 60 (Also recommended by a commenter, but I usually use V-Sync)

 

More updates coming soon.

[IcarusLSC]

Most likely drivers or some program like Wattman (or a combo). I ran into this with my Nvidia 970's when I got them, Nvidia blamed the cards for ages, I switched a bunch of them into my system and then after a few driver revisions it started to work fine, so then they finally blamed the drivers all along.

Try different versions and see what happens, or wait and see what  the next ones do.

[Streetguru]

2 hours ago, Androxios said:

Update:

Probably just try some older drivers like 19.11.3.

 

You can also try unplugging your other storage devices and only using the one you have windows installed onto. Might do something.

[Otto_iii]

18 hours ago, Androxios said:

Video Card

Gigabyte Radeon RX 5700 XT 8 GB GAMING OC Video Card

$389.99 @ Newegg

6 hours ago, Androxios said:

I have Adrenalin 2020 and everything is up to date; no apparent change.

Usually updating is good idea, but for 5700/5700XT the last 2020 driver has SERIOUS multiple different issues for most people at the moment.  It appears to be working well for RX570-590, and maybe 5500XTs (for few peeps that have em), but NOT for 5700/5700xt.  You could config windows like xAcid9 mentioned but i'd advise just not using it for now

19.12.1 (December 2nd release date) is the driver i would advise for 5700 and 5700XT until the newer "2020" ones get a hotfix

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-12-1

When you uninstall driver, go into safe mode and use DDU to clear it out completely, run this once or twice in Safemode
https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
Also its advisable to disconnect from internet so windows doesn't try to install its own crappy default driver before you get a chance to clean-install the 19.12.1 (or if that doesn't work i can also recommend 19.9.2)

Likewise if stutter is a issue, check see what backround apps you may have running that you don't need, stuff like certain NZXT or Corsair RGB software has a tendency to hamper performance dramatically, likewise remove or never use un-needed anti-virus like Avast, McAfee, Norton, (MalwareBytes can atleast be toggled on/off properly, doesn't try to deeply inbed itself into system, its Ok) they're all hogs, Windows 10 Defender is all you usually need. 

OC is a great idea once system is running stable without crashes or obvious stuttering in games where it shouldn't


Final thing i'd ask is what configuration your RAM is in, if its installed in slots 1 and 3, or 2 and 4 (either can be correct), or like 1 and 2, or 3 and 4.  As well, kinda wondering what game you are having the most issues with. 

[CPT_BEEMO]

Following

 

 I have the reference 5700XT and its getting kind of frustrating doing a DDU of the drivers every week just to be plagued with the same problems on the new drivers. If you do a simple google search for "5700XT Known Issues" I believe there is an article on Tom's Hardware Forum that outlines some of the worst issues and some work-arounds for them. I was told not to have any sort of monitoring software (AMD software included) running in the background, that did actually make a difference for me. Other than that I simply adjusted fan curve to cool it down a bit, that also helped a bit. I notice on the more up to date drivers that my cursor will turn into a pink and blue square, or my screens will randomly lose input from the GPU. only fix for both issues is a hard reboot of the system. I am on 19.9.2 and everything works okay for now. Hoping they engineer a solid driver for these cards. It really is a good piece of hardware.

[Androxios]

21 hours ago, CPT_BEEMO said:

Following

 

 I have the reference 5700XT and its getting kind of frustrating doing a DDU of the drivers every week just to be plagued with the same problems on the new drivers. If you do a simple google search for "5700XT Known Issues" I believe there is an article on Tom's Hardware Forum that outlines some of the worst issues and some work-arounds for them. I was told not to have any sort of monitoring software (AMD software included) running in the background, that did actually make a difference for me. Other than that I simply adjusted fan curve to cool it down a bit, that also helped a bit. I notice on the more up to date drivers that my cursor will turn into a pink and blue square, or my screens will randomly lose input from the GPU. only fix for both issues is a hard reboot of the system. I am on 19.9.2 and everything works okay for now. Hoping they engineer a solid driver for these cards. It really is a good piece of hardware.

I noticed that my screen tends to lose input from the gpu, but my monitor has actually had problems with displaying picture before. It's just a monitor my older brother had laying around, so he let me borrow it until I get another one. I noticed that every time I enter a game in League of Legends I hear a particular sound that I've never heard before this PC, reminiscent of a "connected" sound and it doesn't allow me to cap the framerate at any particular setting, it just stays at maximum, 240-300 frames. I also noticed that it HATES World War Z. Every time you adjust a setting in-game the screen freezes, but I can still hear myself moving around and interacting with objects alongside hame events still occuring. Received snow, white snow, red transparent snow (still able to see the screen and visually see me take actions) full-on black screens and screen freezes. All of which I could interact with the game. I found that turning my monitor off then on again would fix the issue. I'm unsure at this point whether or not it's a monitor issue, a disconnecting issue, a connector issue or just bad drivers. Yeah, it tends to have more errors when I'm running the AMD software in the background. My RAM is in slots 2 & 4

 

Update:

WoW runs VERY fine now @140-200fps@max settings in raid scenarios, unsure why.

Overclocking GPU: No change

Overclocking RAM: No change

Underclocking RAM: No Change

Using less RAM: Untested

Disabling Controlled Folder Untested

Capping framerates at 60: No change

 

Will continue to update over the next few days, thanks everyone for their valuable input. It takes me a while to get around to testing different games because I'm typically busy with work and when I do game, it's only a handful of games that my friends and I play.

[xAcid9]

24 minutes ago, Androxios said:

I noticed that every time I enter a game in League of Legends I hear a particular sound that I've never heard before this PC, reminiscent of a "connected" sound and it doesn't allow me to cap the framerate at any particular setting

That is Radeon Anti-Lag activation sound, disable that feature or mute Radeon Setting if you don't want to hear it.

Also disable Enhanced Sync, AMD confirmed it currently broken and could cause freezes in games. Enhanced Sync is automatically enabled when you use gaming profile.

 

 

 

[Androxios]

On 12/15/2019 at 9:40 AM, xAcid9 said:

That is Radeon Anti-Lag activation sound, disable that feature or mute Radeon Setting if you don't want to hear it.

Also disable Enhanced Sync, AMD confirmed it currently broken and could cause freezes in games. Enhanced Sync is automatically enabled when you use gaming profile.

Interesting, I disabled it and the sound did disappear, but I still had issues with the screen going black occasionally. It only happened once and turning my monitor off then on again fixed it, but it was League of Legends, so those few seconds are precious. Maybe the drivers just hate this game as they do with WWZ.