New PC problems

[GetYouBarbara]

Hello everyone!

Few days ago I built a new PC which is the following.

 

Mobo: Asus PRIME B450M-A

CPU: Ryzen 5 3600

RAM: Corsair Vengeance 16gb 2x8 3200MHz

GPU: Sapphire Radeon RX5700XT (bought it used)

PSU: Corsair 650W 80+gold

SSD: Samsung Evo NMve or w/e thats called 500gb.

Monitor: Alienware AW something the FreeSync model with 240Hz. 25''.

 

Now the question is this.

When I first booted the PC I downloaded the latest radeon drivers and I tried playing CSGO and the system crashed.

Whenever my PC crashes it doesnt start again, I have a black screen on monitor and it only starts after I turn my PSU power off and then ON. dont know whats going on with that.

At first I thought I bought a used GPU that was faulty but the seller had alot of positive reviews and he assured me that I have done something wrong with the new built.

 

Anyways after that. I d/led some older drivers and the problems were gone. TILL i installed Escape from Tarkov. I started the game on a map called Shoreline, after playing for a bit, I got hit by something and I started shooting at a wall just before I die to see how the sounds of the gun are etc. then my system crashed again. Then I read on the EFT forums that, that map sometimes makes people with radeon cards crash etc.

 

Anyways, I dont know why but today or y'day radeon released newer drivers and I ve installed them. I purchased some packs on Hearthstone and as I was openning them my PC crashed again.

 

Now I unistalled again the latest drivers and im with old drivers and hearthstone plays just fine.

 

I would like to mention some facts. I did some memtest y'day night and got no errors. I also run some benchmark on my PC and when it came down to the GPU the system crashed (this was with not old drivers).

I can leave my PC open for hours and nothing happens to it only when playing a game (so the crashes must be GPU related).

 

Do you guys think its the drivers ? Should I be worried there might be something else involved with my system?

I am really confused, and everytime I run a game I cross my fingers a crush doesnt happen.

 

I think its the last time im buying radeon GPU since with nVidia I never had any problems like that.

 

Thanx for any reply and any help.

 

PS: How can I check I did the correct settings in BIOS I enabled something called D.O.C.P for the RAM to run properly on 3200MHz ?

[homeap5]

I think it's hardware problem. Check every cable if they're mounted proper.

 

[GetYouBarbara]

1 minute ago, homeap5 said:

I think it's hardware problem. Check every cable if they're mounted proper.

 

How did you come up with that problem if I may ask? everything seem to be connected properly....

[St. Nick]

Which Sapphire RX 5700 XT is this?

[GetYouBarbara]

1 minute ago, St. Nick said:

Which Sapphire RX 5700 XT is this?

https://www.plaisio.gr/search?location=product%3d3273601%3bsearchtext%3drx+5700

[Juular]

9 minutes ago, GetYouBarbara said:

Whenever my PC crashes it doesnt start again, I have a black screen on monitor and it only starts after I turn my PSU power off and then ON

That's definitely not a driver issue. What PSU model you have exactly ? Looks like it goes into protection mode.

[St. Nick]

Oef, the blower. Well. You might just be hitting thermal limits on that :<

[Juular]

Just now, St. Nick said:

Oef, the blower. Well. You might just be hitting thermal limits on that :<

Quite possible too, what's thermals on it OP ?

[GetYouBarbara]

The PC starts again, but the monitor is black. Did not write that properly!

[GetYouBarbara]

3 minutes ago, Juular said:

Quite possible too, what's thermals on it OP ?

I just openned hearthstone and GPU temp is at 33 degrees.

[Juular]

1 minute ago, GetYouBarbara said:

I just openned hearthstone and GPU temp is at 33 degrees.

You're not having problems in Hearthstone don't you ? What are thermals in EfT ?

[GetYouBarbara]

Just now, Juular said:

You're not having problems in Hearthstone don't you ? What are thermals in EfT ?

gonna start EFT, check and report back.

[Juular]

Also i've heard that AMD drivers for Navi GPUs are very sensitive to third-party monitoring software, try to close all such apps including various motherboard RGB software, MSI Afterburner etc. and see if problem persists.

[St. Nick]

Have you tried updating windows? Certain windows builds are notorious for all sorts of gpu crashes.

[GetYouBarbara]

45-55 Degrees on EFT with no crash till now.

I think it was a driver issue and I think with the old drivers its all good now.

 

ALSO EFT is a known buggy game so that might caused that crash.

[homeap5]

I just saw that problem in my friend's computer where he did not connect 24pin power proper (not to the end) and he also must disconnect and connect psu to start computer. So that's why I recommended checking cables.

[Ben17]

2 minutes ago, homeap5 said:

I just saw that problem in my friend's computer where he did not connect 24pin power proper (not to the end) and he also must disconnect and connect psu to start computer. So that's why I recommended checking cables.

i'm the same after having a random restarting issue get solved by checking the power cable for the psu on my pc  (the iec one at the back)

[Vishera]

The same exact thing happened with my old R9 380 - in the end it was a driver issue that AMD fixed for the game ready driver of Tekken 7,

and that took AMD 2 years to solve (Problem started at April 2016,solved in 2018).

 

You can try testing the GPU with GPUPI 3.3.3,

Tell us if you get any errors while testing.

 

GPUPI 3.3.3 download page:

https://www.overclockers.at/news/gpupi-international-support-thread

 

Press Calculate then OK to start.

[GetYouBarbara]

I had a crash again on EFT! lets see if we can find the fix before heading to a tech shop

[GetYouBarbara]

8 minutes ago, Vishera said:

The same exact thing happened with my old R9 380 - in the end it was a driver issue that AMD fixed for the game ready driver of Tekken 7,

and that took AMD 2 years to solve (Problem started at April 2016,solved in 2018).

 

You can try testing the GPU with GPUPI 3.3.3,

Tell us if you get any errors while testing.

 

GPUPI 3.3.3 download page:

https://www.overclockers.at/news/gpupi-international-support-thread

 

Press Calculate then OK to start.

Timer: HPET (14.32 MHz)
Init HWiNFO: Ok

AMD Accelerated Parallel Processing 2.1
- AMD Radeon RX 5700 XT (20 CUs, 1755 MHz, OpenCL 2.0)
   Compiling OpenCL kernels ... done.

Calculating 1.000.000.000th digit of PI. 20 iterations.

 Allocated device memory : 335.56 MB
 Batch Size              : 20M
 Reduction Size          : 512 (Type: Default)

Error: Device ran out of ressources (Radeon RX 5700 XT)
Tip: Try to reduce the Reduction Size first, maybe the Batch Size as well.

Calculation aborted due to an invalid partial result.

[GetYouBarbara]

As far as PSU goes I have the Corsair TX 650M

 

Did I connect it properly? am I doing something wrong?

 

 

The right Type4 cable is the GPU's one.

At the first picture I have connected both 6pin+2 and a 4 pin one on the GPU slots....

 

On windowns on the EventViewer I have the following system error:

WLAN-AutoConfig Event ID 10000 WLAN Extensibility Module has failed to start.

 

Also from Reliability Monitor the following error:

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:    LiveKernelEvent
Code:    144
Parameter 1:    3003
Parameter 2:    ffffcd8e368956b0
Parameter 3:    40010000
Parameter 4:    0
OS version:    10_0_18363
Service Pack:    0_0
Product:    768_1
OS Version:    10.0.18363.2.0.0.768.101
Locale ID:    1033
 

 

 

 

[GetYouBarbara]

Small update. I just did a GPU stress test with FurMark and got 8184 points with 136 FPS average 

Max GPU Temp: 81 degrees.

[homeap5]

I don't see if you have proper connected 24 pin. Photo from top doesn't show you if is plugged to the end.

 

This must be pressed until it clicks:

 

To prevent something like that:

[GetYouBarbara]

Was playing CS GO and when alot of grenades poped on the screen. game crashed again. and again when this happens pc tried to restart, 1,2,3 times the 4th time it starts again.

[GetYouBarbara]

10 minutes ago, homeap5 said:

I don't see if you have proper connected 24 pin. Photo from top doesn't show you if is plugged to the end.

 

This must be pressed until it clicks:

 

To prevent something like that:

it is connected fine...