I selled my old gpu, after around a week buyer contact me saying that is damaged, what should I do?

[Lii]

Hi as a title 

I'm a private I don't have an activity, I selled my old gpu 

The damage is practically a pivot of the bracket of the gpu that is awry, but I think that It can be easily fixed with a nipper (photo from the buyer)

When I shipped the item it wasn't damaged (I have the photo of the item as a proof)

So what I can do or should I do?

 

[PlayStation 2]

Was it damaged in transit or by the buyer? If you correctly packaged the card, it shouldn’t have bent up like that.

In any case, it’s a very minor issue, so if he’s trying to fuck you out of money, then you need to try to fight it.

[Tristerin]

You have pictures, which is all you can do.  Id tell him to figure out his own problem, but that if he wanted my advice he should bend it back with plyers like you suggest and to not contact me further on a functional GPU.

 

 

[greenhorn]

That damage is only cosmetic damage and has no influence on the card's useability at all. On top of that, that piece of metal looks like it can be very easily bent back into shape and it is a part that is hardly visible once the card is mounted, so it has no substantial impact on the PC's looks, even if the case has a transparent (glass/acrylic) side panel.

The buyer can eitjer live with it, take it up with the shipping company himself or bend it back (at his own risk of course).

Just be aware that depending on which country you live in, the buyer might have the right to return the card within a given time after the sale. That applies to private sales as well in some countries and sometimes the seller can explicitely say "no returns" before making the sale to avoid such things.

[Lii]

1 hour ago, handymanshandle said:

Was it damaged in transit or by the buyer? If you correctly packaged the card, it shouldn’t have bent up like that.

In any case, it’s a very minor issue, so if he’s trying to fuck you out of money, then you need to try to fight it.

I don't know 

 

But I would say the buyer because after more than a week from the shippement, I don't think that he didn't checked the package, and only now he checked it (as excuse used a pc case thar has arrived only now, but my gpu it's an used item, everyone would check it)

 

Also the bend is kinda weird (I requested more photo, because from that one its difficult to understand), it seems like someone has purposely bend it 

So my fear is that he is trying to fuck with me, also I made the transaction via PayPal 

 

@greenhorn here, the return policy is valid only for professional sellers, and I as a private I don't need to follow it, however in my ad, I have anyway specified that I don't accept returns 

[Guest]

If you tested it before sending it, its not you problem. 

[greenhorn]

As I see it, you have a picture of it right before sending it, so it's fine. Moreover, the card clearly is fully functional regardless of that bend.

I do agree that this bend looks funny, I cannot really imagine how that could have happened during shipping if the card was inside of a cardboard box. Ask the buyer for a picture of the packaging the card was sent in. Any external damage should also have damaged the packaging. It can be argued that if the card arrived in a damaged package, any buyer would take a picture before opening it and only afterwards inspect the card itself and test it.

I don't know the buyer and his intentions or his skills in handling computer hardware, but unless he has managed to document the case well enough to prove it arrived with that bend, he cannot do anything. In addition to that, the bend is a very minor defect that's easily fixable and worth less money than it would cost to ship the card back to you.

Should the buyer use any of paypal's dispute mechanisms, the picture you took before shipping and the lack of documentation on the buyer's part should quickly resolve that issue in your favor.

[amdorintel]

that is one of the pitfalls with selling on ebay and its apart of doing business on ebay

[Anomnomnomaly]

When I sell something on ebay, I take pictures of it to show all sides and if there is/isn't any damage/marks/scratches and so forth... what I also do is use an ultraviolet marker pen to make some discreet markings on it. The buyer will only be able to see those if they have an ultraviolet light.

 

I've had buyers try to rip me off, one tried sending back a broken item identical to mine... they figured they could swap it... So once it's been returned and I've got the tracking number.. I wait until I can confirm it's in the couriers system and then I inform the seller that I sure hope they sent back the right one with the ultraviolet markings on... if they made a mistake that's understandable but anything else would be fraud and I'd have to get the police involved.

 

Oh what's that... you've decided to cancel your claim... I wonder why that would happen.

[Mark Kaine]

2 hours ago, Xvaster said:

I don't know 

 

But I would say the buyer because after more than a week from the shippement, I don't think that he didn't checked the package, and only now he checked it (as excuse used a pc case thar has arrived only now, but my gpu it's an used item, everyone would check it)

 

Also the bend is kinda weird (I requested more photo, because from that one its difficult to understand), it seems like someone has purposely bend it 

So my fear is that he is trying to fuck with me, also I made the transaction via PayPal 

 

@greenhorn here, the return policy is valid only for professional sellers, and I as a private I don't need to follow it, however in my ad, I have anyway specified that I don't accept returns 

The problem I think with that is neither paypal or eBay care.  Buyer protection yes.  Seller protection "what's that"

 

Well best of luck in any case, what an absurd situation. 

 

[Atmos]

Looks like a scam. 

That kind of damage is impossible from transit without significantly more adjacent damage. 

 

Well, rip you if you sold it using PayPal or eBay, because there's virtually nothing you can do to stop him from getting his money back. Hopefully he sends back a working card. 

 

That's why when I sell stuff it's in person and cash only. 

[RonnieOP]

18 minutes ago, Atmos said:

Looks like a scam. 

That kind of damage is impossible from transit without significantly more adjacent damage. 

 

Well, rip you if you sold it using PayPal or eBay, because there's virtually nothing you can do to stop him from getting his money back. Hopefully he sends back a working card. 

 

That's why when I sell stuff it's in person and cash only. 

Its not impossible at all for that to happen during shipping. Esp if the company that handled it was reckless.

[Lii]

8 minutes ago, RonnieOP said:

Its not impossible at all for that to happen during shipping. Esp if the company that handled it was reckless.

yeah but its weird, if it was like this the package should be damaged, and if damaged another reason to check it as soon it arrives and not after more than a week

However the bend it self is weird, from the photo I cannot understand, seems like a piece of the bracket was cut off and attached under the cover of the gpu, and the photo it's in an angolation that covers it here is a reference photo of the gpu

However if this guy tries to scam me, what can I do?

 

[RonnieOP]

Just now, Xvaster said:

yeah but its weird, if it was like this the package should be damaged, and if damaged another reason to check it as soon it arrives and not after more than a week

However the bend it self is weird, from the photo I cannot understand, seems like a piece of the bracket was cut off and attached under the cover of the gpu, and the photo it's in an angolation that covers it here is a reference photo of the gpu

However if this guy tries to scam me, what can I do?

 

 

Tell him if he wants a refund then he needs to send it back. simple as that.

[Lii]

2 minutes ago, RonnieOP said:

 

Tell him if he wants a refund then he needs to send it back. simple as that.

ok thanks, and a last question, if he sends back a brick or damage any futher the gpu, what should I do?

[RonnieOP]

Just now, Xvaster said:

ok thanks, and a last question, if he sends back a brick or damage any futher the gpu, what should I do?

you call paypal asap.

 

Make sure to take note of the weight of the package when you sent it and when he sent it. They should be basically the same. the tracking number will give you the weight.

[Atmos]

14 hours ago, RonnieOP said:

Its not impossible at all for that to happen during shipping. Esp if the company that handled it was reckless.

It is entirely impossible without greater damage. Especially if it was in a box like I would expect a graphics card to be in.

That bracket arm that was bent back that far requires a great amount of very very very precisely applied force. Something that even throwing the box wont do without causing massive damage to that card as a whole.

 

That kind of damage, as isolated as it is, is almost entirely impossible. This almost guarenteed to be a scam so that he can chargeback or get some money back and keep the working card.

If you zoom in you can even see what I suspect is plier marks on the tab that has been bent back from the metal teeth.

 

Sadly ebay is filled with this kind of trash. Thats why people try and avoid it like the plague. This is why a lot of small businesses no longer sell stuff there, because the rate of scamming from both sellers and buyers is way higher than any other non-chinesium marketplace.

[Lii]

31 minutes ago, Atmos said:

It is entirely impossible without greater damage. Especially if it was in a box like I would expect a graphics card to be in.

That bracket arm that was bent back that far requires a great amount of very very very precisely applied force. Something that even throwing the box wont do without causing massive damage to that card as a whole.

 

That kind of damage, as isolated as it is, is almost entirely impossible. This almost guarenteed to be a scam so that he can chargeback or get some money back and keep the working card.

If you zoom in you can even see what I suspect is plier marks on the tab that has been bent back from the metal teeth.

 

Sadly ebay is filled with this kind of trash. Thats why people try and avoid it like the plague. This is why a lot of small businesses no longer sell stuff there, because the rate of scamming from both sellers and buyers is way higher than any other non-chinesium marketplace.

After I requested more photos and pointing out that can be easily solved with some pilar the guy seem to be disappeared though I see that he has recently accessed 

Should I insist on getting more photos, or act as if nothing as happened?

[Praesi]

1. This never happened during shipping

2. It has no impact on the cards performance

3. You are a private seller

4. Sounds like a scam attempt

[wasab]

Ignore him 

[TetraSky]

They contacted you a whole week after they've had the card? (you got tracking info on that?

In that time frame, they could've done a lot to it.

Considering it's bent at the bracket, that ain't shipping damage, the box would've had damages too and other parts would likely be damaged too.

I wouldn't be surprised if he bent it himself trying to force it too hard in a case or something and now think it's "broken" so he wants his money back (even though that obviously doesn't affect the performances).

This is why you take dated pictures right before shipping, which you did.

If you're lucky, Paypal will realize he's complaining for nothing and has no leg to stand on. That's a big if.

[amdorintel]

maybe it took a week to arrive

that is why you always track the shipment

[Lii]

19 hours ago, wasab said:

Ignore him 

Also since I shipped the item with an assurence, should I warn the courier?

However two days have passed and he hasn't replied 

Edit: even if I request the assurance from the courier, I cannot do that because I need some extra datas from the buyer that I didn't request, so if I write now to him it would be like I incentive him, so idk what should I do

[Lii]

2 hours ago, amdorintel said:

maybe it took a week to arrive

that is why you always track the shipment

No, he declared that he checked only now the package because he was waiting for his case to arrive, also the damage is abnormal

However the shippement that I use was a 24h one, and with a tracking

[amdorintel]

a week of usage, that was shipped and delivered within 24h

 

seems totaly suspicious