MS Edge Windows 10 1903

[MCManiac52]

Hi,

 

We've just deployed 40 new machines. Edge on all these machines is broken, opening it results in a white window with the title bar and nothing else. The app itself doesn't work. We've tried reinstalling the app several times with no luck, the problem is identical on all machines. We'd like a way to solve the issue without having to reinstall 40 machines. Anyone got any ideas?

[SansVarnic]

@MCManiac52

I skimmed through the Microsoft forums and found a few things. 

One fix that seems to be the most effective is to re-run the 1903 update utility, try this and see if it works.

 

Here is a link to a conversation that appears similar to what you may be experiencing...

https://answers.microsoft.com/en-us/edge/forum/all/edge-has-stopped-working-after-the-1903-update/f41ab669-213c-476d-9cae-6f9014150ccd?page=2 

 

I hope this helps you.

[WkdPaul]

44 minutes ago, MCManiac52 said:

We've tried reinstalling the app several times with no luck, the problem is identical on all machines.

 

If reinstalling doesn't work, on a few PCs, try to see if turning off hardware acceleration works ;

 

in inetcpl.cpl > in the Advanced tab > under "Accelerated Graphics" > check the option "use software rendering..." > apply and restart Edge.

 

If that fixes it, then you could deploy the solution through GPO.

 

If that doesn't fix it, empty the content of the following folder ;

C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe

 

Then open Powershell as an admin and run the following command ;

Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” -Verbose}

 

 

Also, as @SansVarnic suggest, running the Windows update utility could fix it : https://support.microsoft.com/en-ca/help/3159635/windows-10-update-assistant

[MCManiac52]

33 minutes ago, SansVarnic said:

@MCManiac52

I skimmed through the Microsoft forums and found a few things. 

One fix that seems to be the most effective is to re-run the 1903 update utility, try this and see if it works.

 

Here is a link to a conversation that appears similar to what you may be experiencing...

https://answers.microsoft.com/en-us/edge/forum/all/edge-has-stopped-working-after-the-1903-update/f41ab669-213c-476d-9cae-6f9014150ccd?page=2 

 

I hope this helps you.

 

26 minutes ago, wkdpaul said:

 

If reinstalling doesn't work, on a few PCs, try to see if turning off hardware acceleration works ;

 

in inetcpl.cpl > in the Advanced tab > under "Accelerated Graphics" > check the option "use software rendering..." > apply and restart Edge.

 

If that fixes it, then you could deploy the solution through GPO.

 

If that doesn't fix it, empty the content of the following folder ;

C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe

 

Then open Powershell as an admin and run the following command ;

Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” -Verbose}

 

 

Also, as @SansVarnic suggest, running the Windows update utility could fix it : https://support.microsoft.com/en-ca/help/3159635/windows-10-update-assistant

 

Thanks both,

Just tried and unfortunately neither of those solved the issue. I'll try the update and see how that goes.

Thanks,

Corban