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NZXT Kraken x62 dead after 3 hours of use

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Posted · Original PosterOP

seriously? i finally got the kraken x62 for my i7 8700k yesterday, built it up, fired it up. didn’t work. temps went high as 90c... okay, changed the 3 pin from cpu fan to cpu opt and it started working. played some red dead redemption 2 with low 40c temps and went to sleep happy. 


today i fired my pc up again and boom, the kraken isnt working anymore, temps rise high 85+ idle and no cpu opt RPM detected in bios. i didnt touch a thing and it went out.


i have tried changing the wiring to full mobo setup with fans on mobo & pump on  aio pump connector, the guide style setup with the additional connectors. plugged everything out and back in.. including usb & the pump wiring. not working. even shaked the system like some guides suggest. nothing.


lights come on and the fans spin but the pump aint doing anything..


3 hours of use and its dead.. went more to install it than it lasted, well not gonna grab another NZXT product thats for sure after i read all the similiar horror stories online. seems like every second pump is dead from the factory.

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---Thread Locked, better suited as a Status Update---


Happens with hardware, sorry you are going through this.  TBH I hate when it happens to, such a frustration and for myself I only have so much available free time.

Ryzen Rig 2: ASrock B450 Pro4 ATX, Ryzen 7 1700 @ 4.2ghz all core 1.4vCore, Sapphire R9 Fury Tri-X Nitro 4gb HBM, 16gb (2x8) 3600mhz V-Color Skywalker (or 4x8gb DDR4 2666mhz for large tasks), Corsair HX850 PSU, Custom Loop 2x240mm + 1x120mm radiator, 128gb Patriot Scorch NVMe Win 10 boot drive, 500gb Samsung 840 EVO SSD, CoolerMaster HAF XM Case.  DSI 90-Key Mechanical Keyboard w/ Cherry Red switches, Zalman ZM-GM1 mouse, Hannspree HF207 and Acer AL2016W monitors


Ryzen Rig 1: ASUS B350-PRIME ATX, Ryzen 7 1700, Sapphire R9 Fury Tri-X Nitro 4gb HBM, 16gb (2x8) 3200mhz V-Color Skywalker, ANTEC Earthwatts 750w PSU, MasterLiquid Lite 120 AIO cooler in Push/Pull config as rear exhaust, 250gb Samsung 850 Evo SSD, Patriot Burst 240gb SSD, Cougar MX330-X Case.  Zalman K600S keyboard, Zalman ZM-GM1 mouse, Acer XF270HU 2560x1440 144hz IPS monitor


Dwight: The Mixed Metals Loop Media Center.  Ask me about it.  Currently decommissioned to move to an mATX setup on a new MOBO once I pick one out

Schrute: ASUS M5A99FX Pro R2.0, FX 8350, 2x Gigabyte HD 7850 2gb GPUs in crossfire, 16gb (4x4) Corsair Vengeance DDR3 1600mhz, Sparkle/FSP 650w PSU, PCCOOLING 160w TDP air cooler, 60gb Patriot SSD Win 10 boot drive, 1tb WDBlack HDD, Rosewill Nautilus 1.0 case.  Logitech Wireless Keyboard and Mouse, Roku 55" 4k TV

Micro Form Factor Dell OptiPlex 3040: Dell 0MGK50 A02, i3-6100T, 4gb DDR3 1600, Team Group 120gb SSD, Windows 10 Pro, Logitech K400+, M.2 Intel Wifi/Bluetooth

Linux Box: Toshiba Laptop, i7 620M, NVS graphics, 2gb ram tinker toy at the moment.  Running Manjaro at the moment

APU Laptop: I need to clean this things TIM up so it can boot into Windows 7 for more than 5 minute before overheating at idle, it has things, I just haven't been on it in 2 years or so

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Every product line has defective units. 

Have you tried RMA? 

If you ever need help with a build, read the following before posting: http://linustechtips.com/main/topic/3061-build-plan-thread-recommendations-please-read-before-posting/
Also, make sure to quote a post or tag a member when replying or else they won't get a notification that you replied to them.

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On 11/8/2019 at 10:30 PM, Tristerin said:

Happens with hardware, sorry you are going through this.  TBH I hate when it happens to, such a frustration and for myself I only have so much available free time.

happened to me also with the supplied smart device USB cable in the h700i --one of the wires came out of the plug

Please quote or tag  @Ben17 if you want to see a reply.

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