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TECHNOMANCER303

Razer 15 (2018 Advanced) Camera Not Working

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Posted · Original PosterOP
I need the community's help!
Razer 15 (2018 Advanced) was working fine until the camera stopped functioning. I can't say for sure if the problem is of the USB and/or Camera. They both occurred at the same time, I believe them to be connected issues.

Error Codes:
Device manager Unknown USB Device (Device Descriptor Request Failed)
Camera App (Default Windows 10) 0xA00F4244 <nocamerasareattached>

Solutions I have tried:
Windows Update Version 1903 (OS build 18362.418)
Razer Bios Update RazerUpdater_v1.1.1.0_C1-BIOSv0107
Intel Drivers Update October 18, 2019 @ 16:25
Nvidia Drives Update Version 436.48 Release Date: 10/01/2019

Uninstall/Reboot
Changing Permissions
Resetting App data
Checking Windows Security



I will attach 1 image of the Device manager from earlier this year and from now. You can see that the camera is no longer there and now there is a USB error.

Past/Old Device Manager
Past.png


Current Device Manager
Current.PNG


I have spoken to many Razer Support agents (lvl3) about this and we still can't come to a solution.

Please help me.

-T3CHN0MANC3R
 
 
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