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ROG Zephyrus G GA502 - Asus frame drops in games

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3 hours ago, zZurf said:

Well I tried undervolting, put most of the nodes at around 1740mhz but it still throttled. Guess I'll stick with Ryzen controller.

Why would you go around 1740Mhz that clock speed is overvolting the GPU that's why it throttle. ASUS advertised this product 1435Mhz (GPU Boost Clock) but It's not stable. The stable GPU clock speed of this laptop is 1320Mhz like in the picture. Have you tried my settings yet? 

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3 hours ago, zZurf said:

Well I tried undervolting, put most of the nodes at around 1740mhz but it still throttled. Guess I'll stick with Ryzen controller.

set it to like 1400-1300 like Zeirozh

he told me that 1400-1300Mhz is the most stable

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Is it normal that the AMD Vega graphic card goes with a 60% of usage when I run games? I found it so stupid, it shouldnt use any % of the integrated to run my games.... does it happen to you guys?

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Also, can anyone pls tell me how much fps gets in Fortnite for average?? I get 150fps in average w constant drops to 100 fps...

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On 1/10/2020 at 6:12 PM, Zeirozh said:

Tell me If It works for you guys. I'm here to help!

Anyways seems like ASUS removed this product on their websites or renamed it Zephyrus G15 with better specs coming with AMD Ryzen 7 4800HS, NVIDIA GeForce GTX 1660 Ti / GeForce RTX 2060, IPS-level panel, 240Hz, 3ms, 100% sRGB and Intel Wi-Fi 6 with Gig+ performance (802.11ax).

 

Take a look: https://www.asus.com/Laptops/ROG-Zephyrus-G15/Features/

@Zeirozh they haveent removed the GA502DU its a whole new product line now.
the GA502DU has even been given a new 240hz pantone validated adaptive sync etc display option but its still down on the website as an option.

 

It looks like the model series is being called G15 and is just gonna get 2 new 4th gen ryzen options as like a refresh with more features (i see the newer models have usbc PD and a 2060 option) 

this doesn't mean the GA502DU will be gotten rid off and forgotten, as i said they've given it a new display option, i compared the link to the UK ASUS page for the GA502DU and yeah no fancy new display option so prob just a product line refresh.

 

 

Also, anyone that's done the fan vent fix, have you guys still got issues? as i've had none since i removed the plastic and it all works fine but i have seen some people have had issues still.

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On 1/11/2020 at 5:27 AM, Siker said:

Is it normal that the AMD Vega graphic card goes with a 60% of usage when I run games? I found it so stupid, it shouldnt use any % of the integrated to run my games.... does it happen to you guys?

@Siker Have you looked in the Nvidia control panel? I had to set the 1660ti to be the phyx processor which helped alot.
this also fixed issues i had with VR

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I'm wondering if doing the vent fix voids the warranty. It would be sad to do a fix for a broken product while still on warranty and lose it.

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On 1/14/2020 at 9:32 PM, lamername said:

I'm wondering if doing the vent fix voids the warranty. It would be sad to do a fix for a broken product while still on warranty and lose it.

Removing just the plastic doesn't avoid it, atleast it doesnt if your retailer is Amazon. If you furthermore remove the covers linked to the fans, you lose it. Ask the shop where you bought it about the plastic and decide if to do it or not. I actually do not recommend buying this shitty ass laptop or keeping it if you can actually claim a refund. Even when I do not have any issues anymore with thermal or cpu throttling (idk what I did to fix ot honestly, because i didnt remove the covers linked to the fans) without using MSI afterburner or Ryzen Controller but it still annoys me that Asus gives shit about everyone who bought this model and on top of it, it wont give any good fps in most games so I can't even enjoy the 120fps monitor. Hot useless garbage. Ffs, even Acer predator 300 w shittiest graphic card and cpu rocks up games more than mine, so fing sad.

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Hi guys,

I'm new here and I have recently purchased this laptop and been having similar issues. Thanks so much for your work to date - very helpful to me so far.

What I have found to fix the 0.4GHz clock issue is the following:

1) Bios 208

2) clean install (from new boot media, not a reset)

3) windows updates (notably one from ASUSTek labelled "firmware")

4) Chipset drivers Chipset_AMD_W10_64_V2520141501 (run the install.bat as admin - from asus website)

5) Nvidia driver 441.87-notebook-win10-64bit-international-dch-whql (from nvidia website)

6) Armoury crate service ArmouryCrateService_W10_64_V258 (ArmouryCrateSetup.exe  - from asus website)

 

The 0.39GHz problem goes away for good and I've done it twice in pursuit of my real problem which is terrible gaming performance. This laptop should be getting ~11,000 in firestrike at 1080p and I was getting less than 2,000 consistently even with CPU clock speed problem fixed. 

Digging a little deeper I find that, it is using the 1660Ti chip BUT the 1660Ti chip is only running at 300MHz according to furmark, afterburner and armoury crate. 

Why might that be? According to fur mark, power limit 1 is hit even on an 800x600 run pushing out ~25fps at 100% GPU load. Temps in the 50C range i.e. not hot and fans not even kicking in. 

 

I reckon therefore that there is a firmware power limit bug on 208 (tried 207 and 205 also, same problem). 

 

I'm torn here because the laptop should be pretty kick ass and it's just a firmware update away. Do I hang on? It clearly used to work in the past because of all the good reviews and benchmarks. Any tips for getting this through to ASUS tech support? Can't be bothered with the usual customer service BS.

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15 hours ago, garethfunk said:

Hi guys,

I'm new here and I have recently purchased this laptop and been having similar issues. Thanks so much for your work to date - very helpful to me so far.

What I have found to fix the 0.4GHz clock issue is the following:

1) Bios 208

2) clean install (from new boot media, not a reset)

3) windows updates (notably one from ASUSTek labelled "firmware")

4) Chipset drivers Chipset_AMD_W10_64_V2520141501 (run the install.bat as admin - from asus website)

5) Nvidia driver 441.87-notebook-win10-64bit-international-dch-whql (from nvidia website)

6) Armoury crate service ArmouryCrateService_W10_64_V258 (ArmouryCrateSetup.exe  - from asus website)

 

The 0.39GHz problem goes away for good and I've done it twice in pursuit of my real problem which is terrible gaming performance. This laptop should be getting ~11,000 in firestrike at 1080p and I was getting less than 2,000 consistently even with CPU clock speed problem fixed. 

Digging a little deeper I find that, it is using the 1660Ti chip BUT the 1660Ti chip is only running at 300MHz according to furmark, afterburner and armoury crate. 

Why might that be? According to fur mark, power limit 1 is hit even on an 800x600 run pushing out ~25fps at 100% GPU load. Temps in the 50C range i.e. not hot and fans not even kicking in. 

 

I reckon therefore that there is a firmware power limit bug on 208 (tried 207 and 205 also, same problem). 

 

I'm torn here because the laptop should be pretty kick ass and it's just a firmware update away. Do I hang on? It clearly used to work in the past because of all the good reviews and benchmarks. Any tips for getting this through to ASUS tech support? Can't be bothered with the usual customer service BS.

@garethfunk are you using the performance or Turbo profile on the laptop?

 

As i believe if its set to the silent one it will down clock it by quite alot

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6 hours ago, Rkes608 said:

@garethfunk are you using the performance or Turbo profile on the laptop?

 

As i believe if its set to the silent one it will down clock it by quite alot

It doesn't make a difference on my machine which profile I use. 

Besides, even with it slow fan speed causing it to clock down, I would still not expect to see it hit a power limit. Thermal, yes. Power, no. 

Also, 300MHz is WAY below base clock for this chip. 

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