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PixelGeek

Windows not detecting scanner...

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Posted · Original PosterOP

   I have a RICOH MP C401 copier/scanner/printer connected via USB to a Vostro 200 running Windows 10. Problem is, Windows fax and scan and Adobe Acrobat refuse to detect the scanner. I can print to it perfectly fine, and I've downloaded all the drivers I can get. Any help? I'm aware dealing with printers can be obnoxiously difficult, but I'm hoping something can be done. I'm pretty literate with computers, so any info you need, I can supply.

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Have you tried letting windows auto-detect and use its own generic drivers? For older gear, I have had a lot of luck with this actually. 

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Posted · Original PosterOP

I've half fixed the problem. Went to windows settings instead of Device Manger and pressed the +. A 2nd version of the printer showed up with the text "Printer, Scanner". After adding that, I can try to scan from it, but i just get another error.

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Did you install the fully featured driver and not a universal one?


PC Specs - AMD Ryzen 5 3600X MSI B450M Mortar Max 16GB Corsair Vengeance LPX DDR4-3266 - RX5700XT 660p 1TBGB & 256GB 600p Fractal Define Mini C CM V550 W10 Pro 1903

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Posted · Original PosterOP
2 minutes ago, NelizMastr said:

Did you install the fully featured driver and not a universal one?

Both. I got a driver installer off of the RICOH website, and it installed the specific driver, I also got the same driver from Windows troubleshooter, as well as a generic driver.

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Have you considered networking the machine and using the scan to folder option?

I found this to be pretty bulletproof. 

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