Nzxt Kraken x62 LED and logo not showing up

[Jetsada]

Specs:

Asus rog maximus XI Hero

Asus RTX 2070

2x8GB RAM of G.skill trident Z

CPU i7 9700k

 

 

I have this problem with my kraken x62 since yesterday. I haven't used my computer from June the 23rd to July the 21th.

However I am using the Aura software for my lightings and never had problem with my kraken or whatsoever.

its suppose to work without using CAM software from Nzxt. 

 

I tried to unplug all the cables, checking for problems and plugging back in again. Found no problems. (see attachments)

Another minor thing, my motherboard is staying on static red light. (see attachments)

All other RGB components work fine as intended.

 

Anyone know what I need to do? I could send the cooler back for a new one if thats easier to fix it.

 

Thank you in advance.

[Bartholdi67]

Same problem here I think 
Did you try to update the firmware via the CAM software and then let it run without the software?

[Jetsada]

52 minutes ago, Bartholdi67 said:

Same problem here I think 
Did you try to update the firmware via the CAM software and then let it run without the software?

I installed the CAM software, update the firmware of cam software. Checking in the box for the RGB to show lights.

nofthing is working. 

 

I am currently going to update my BIOS version and what drivers.

[Jetsada]

1 hour ago, Bartholdi67 said:

Same problem here I think 
Did you try to update the firmware via the CAM software and then let it run without the software?

Ok im 100% sure it's my cpu cooler kraken x62. 

I have done everything possible I could...I still have warranty...i really think its just the LED not showing up

yesterday they were kinda dying because the LED light did not spin just stuck there...

water is pumping and everything else of the kraken is working

[Pkpklong]

I have the exact same issue. Motherboard and the Kraken. I was wondering how you even got the LEDs to start showing again since I saw in ur other post that it's just ur colour is not changing