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LogInPoi

(plz help!!!!)my mobo's on board rgb led stuck in one color and i can't open aura

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Posted · Original PosterOP

today I installed another two dimm of ram into my system. after that it kind a fail to boot because the speed are different of the rams(I think). so I hit the on board reset botton and hope it can disable xmp. but the boot was too slow so I press the safe boot botton next. then I feel it is not safe so I pull the new two dimm of ran out and boot in to windows. after the boot the problem shows. I can't open aura and my on board rgb leds stuck at the color that I set before. later I downloaded the g skill rgb software. the soft can't let me in but I can get into the aura to change the lighting for the ram. 

 

I tried uninstall aura 5 times already(now I think it is an error of the mobo on board data)

I also frash back the bios and update again but nothing happened.

btw my aio did not show up in side aura 

 

mobo: maximus 9 formula

cpu: 7700k

ram: old set 2400mhz trident z rgb

        new set 3200mhz trident z rgb

aio: strix lc 240

 

it is unable to fix?

 

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delete aura. shutdown pc - turn off power on PSU. Wait for lights to go out approx 10 sec. Turn on again.


CPU: Intel i7 9700K@5.3, 5.3, 5.3, 5.3, 5.2, 5.2, 5.1, cache x47, AVX offset 0

Motherboard: Asus Maximus XI Hero

RAM: Patriot Viper Steel 2x8gb@4000, 16-16-16-33 1.45V

PSU: EVGA SuperNova 750 G3

Mon: Samsung C27HG70 27" 144Hz Freesync

GPU: EVGA 1080ti SC Black Edition w/ G12 bracket

Sound: Odac + Fiio E09K

Case: Fractal Design R6 TG Blackout

Storage: Corsair MP510 960gb

Cooling: CPU: Kraken X62 - GPU: Kraken X42 - both with Noctua NF-A14's |

Ryzen rig for LAN/Backup

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Posted · Original PosterOP
Just now, DoctorNick said:

delete aura. shutdown pc - turn off power on PSU. Wait for lights to go out approx 10 sec. Turn on again.

I tried it already and also unplug the eps and 24pin cable

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2 minutes ago, LogInPoi said:

I tried it already and also unplug the eps and 24pin cable

Either you use aura or g.skill - try deleting that too. May need to clear cmos or something like that


CPU: Intel i7 9700K@5.3, 5.3, 5.3, 5.3, 5.2, 5.2, 5.1, cache x47, AVX offset 0

Motherboard: Asus Maximus XI Hero

RAM: Patriot Viper Steel 2x8gb@4000, 16-16-16-33 1.45V

PSU: EVGA SuperNova 750 G3

Mon: Samsung C27HG70 27" 144Hz Freesync

GPU: EVGA 1080ti SC Black Edition w/ G12 bracket

Sound: Odac + Fiio E09K

Case: Fractal Design R6 TG Blackout

Storage: Corsair MP510 960gb

Cooling: CPU: Kraken X62 - GPU: Kraken X42 - both with Noctua NF-A14's |

Ryzen rig for LAN/Backup

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Posted · Original PosterOP
9 minutes ago, DoctorNick said:

Either you use aura or g.skill - try deleting that too. May need to clear cmos or something like that

I did the clear cmos thing and the rgb leds still the same as before

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What version of Aura are you downloading and from where?

What steps exactly are you taking to uninstall?

Did you download the .zip file, right click, and Unblock before extracting the files?

Did you run everything as administrator?


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Posted · Original PosterOP
Just now, Lurick said:

What version of Aura are you downloading and from where?

What steps exactly are you taking to uninstall?

Did you download the .zip file, right click, and Unblock before extracting the files?

Did you run everything as administrator?

my aura ver is 1.06.68 I download it from https://www.asus.com/campaign/aura/jp/download.html

I go to settings > storage then find aura and click uninstall

I extract all the files because the system will ask me do u wanna extract all files

I run everything as administrator

and I use aura for a year this problem I have never happend

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1 minute ago, LogInPoi said:

my aura ver is 1.06.68 I download it from https://www.asus.com/campaign/aura/jp/download.html

I go to settings > storage then find aura and click uninstall

I extract all the files because the system will ask me do u wanna extract all files

I run everything as administrator

and I use aura for a year this problem I have never happend

That's the problem then, to do a proper uninstall (as stupid as it sounds), you need to FIRST download a new copy of the .zip, right click that .zip folder, click properties, in the bottom it will say Unblock, click that, THEN click okay and extract the files. Then run setup.exe as administrator, let it uninstall, reboot, and run it again to re-install.


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Posted · Original PosterOP
8 minutes ago, Lurick said:

That's the problem then, to do a proper uninstall (as stupid as it sounds), you need to FIRST download a new copy of the .zip, right click that .zip folder, click properties, in the bottom it will say Unblock, click that, THEN click okay and extract the files. Then run setup.exe as administrator, let it uninstall, reboot, and run it again to re-install.

I tried it just now.  now I still can't open aura. btw when the install wizard is 100% the top of that window will fresh

is it the onboard aura chip error? because I mess with the ram(I think it is the reason)

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Just now, LogInPoi said:

I tried it just now.  now I still can't open aura. btw when the install wizard is 100% the top of that window will fresh

is it the onboard aura chip error? because I mess with the ram(I think it is the reason)

Nah, I haven't seen anything like that before. I know when I tried to upgrade the software it was a nightmare and I had to run some "aura cleaner" software. I think I still have a copy if you want it to try.


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Posted · Original PosterOP
Just now, Lurick said:

Nah, I haven't seen anything like that before. I know when I tried to upgrade the software it was a nightmare and I had to run some "aura cleaner" software. I think I still have a copy if you want it to try. 

is there other method to reset the on board rgb led settings?

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Just now, LogInPoi said:

is there other method to reset the on board rgb led settings?

You can try shutting down, pulling power, and removing the RAM completely for a minute and trying to re-seat it.


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Posted · Original PosterOP
11 minutes ago, Lurick said:

You can try shutting down, pulling power, and removing the RAM completely for a minute and trying to re-seat it.

I tried it for 10 min still the same

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Posted · Original PosterOP
23 minutes ago, Lurick said:

You can try shutting down, pulling power, and removing the RAM completely for a minute and trying to re-seat it.

is it just my mobo's problem? my aio and ram will kind a refresh after reinstall aura but my mobo still keep the same color

 

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Posted · Original PosterOP
2 hours ago, DoctorNick said:

Either you use aura or g.skill - try deleting that too. May need to clear cmos or something like that

 

2 hours ago, Lurick said:

That's the problem then, to do a proper uninstall (as stupid as it sounds), you need to FIRST download a new copy of the .zip, right click that .zip folder, click properties, in the bottom it will say Unblock, click that, THEN click okay and extract the files. Then run setup.exe as administrator, let it uninstall, reboot, and run it again to re-install.

I just transfer my boot ssd to another rig and reinstall aura. the result are the same as before. that means it is the problem of aura and windows 1903 not the problem of hardware?

 

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Just now, LogInPoi said:

 

I just transfer my boot ssd to another rig and reinstall aura. the result are the same as before. that means it is the problem of aura and windows 1903 not the problem of hardware?

 

Possibly, I'm not home so I can't test it myself with the latest version of Aura and 1903. I've got a version from January or so running right now and 1903 and have no issues.


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Posted · Original PosterOP
Just now, Lurick said:

Possibly, I'm not home so I can't test it myself with the latest version of Aura and 1903. I've got a version from January or so running right now and 1903 and have no issues.

today I updated three intel drivers:

1. intel-system 10.1.16.6

2.intel corporation-Bluetooth 21.20.0.4

3.intel corporation-display 25.20.100.6734

and three updates for Windows Defender Antivirus

will it be the reason?

 

the only hardware issue is I put 2400mhz ram and 3200mhz ram together...

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Posted · Original PosterOP
15 minutes ago, Lurick said:

Possibly, I'm not home so I can't test it myself with the latest version of Aura and 1903. I've got a version from January or so running right now and 1903 and have no issues.

my windows is 1903,OS Build18362.207

my friend's windows is 1903, OS Build 18362.175

our aura ver are also 1.07.66

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12 minutes ago, LogInPoi said:

today I updated three intel drivers:

1. intel-system 10.1.16.6

2.intel corporation-Bluetooth 21.20.0.4

3.intel corporation-display 25.20.100.6734

and three updates for Windows Defender Antivirus

will it be the reason?

 

the only hardware issue is I put 2400mhz ram and 3200mhz ram together...

None of those would have anything to do with Aura and won't cause any issues with it either.

Mixing RAM speeds is fine, it will all run at the lowest common speed and that's about it. Unless you enabled XMP then it will default to 2400MHz or 2133MHz on the 7th gen platforms anyway.


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Posted · Original PosterOP
Just now, Lurick said:

None of those would have anything to do with Aura and won't cause any issues with it either.

Mixing RAM speeds is fine, it will all run at the lowest common speed and that's about it. Unless you enabled XMP then it will default to 2400MHz or 2133MHz on the 7th gen platforms anyway.

I enable xmp but it display at 3200mhz so I press the reset button to let the xmp to reset because error q code show up

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I will test this today, just installed windows on new build. I got trident z rgb. Aura was failing to load yesterday. 


CPU: Intel i7 9700K@5.3, 5.3, 5.3, 5.3, 5.2, 5.2, 5.1, cache x47, AVX offset 0

Motherboard: Asus Maximus XI Hero

RAM: Patriot Viper Steel 2x8gb@4000, 16-16-16-33 1.45V

PSU: EVGA SuperNova 750 G3

Mon: Samsung C27HG70 27" 144Hz Freesync

GPU: EVGA 1080ti SC Black Edition w/ G12 bracket

Sound: Odac + Fiio E09K

Case: Fractal Design R6 TG Blackout

Storage: Corsair MP510 960gb

Cooling: CPU: Kraken X62 - GPU: Kraken X42 - both with Noctua NF-A14's |

Ryzen rig for LAN/Backup

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