What's your worst gaming company support experience?

[lewdicrous]

The only customer support ticket I remember issuing was with GW2 regarding my inability to buy stuff from their store, that was a good enough experience iirc.

 

The only other time I had to contact support in regards to games was when I tried to buy a game in steam but the payment wasn't going through, so I had to contact my bank who said something along the lines of "steam was flagged for being a scam"

[SpookyCitrus]

A few months back I was helping a buddy RMA his MSI X470 Gaming Pro Carbon motherboard, it had a power issue where it would just randomly turn off and when turning back on would fail to post and both the Dram and CPU Led would be on, tested it for two days with brand new CPU, Ram, and PSU, no dice... basically diagnosed it until the only culprit left was the mobo. Requested an RMA and we had it on it's way to their RMA department an hour or two after we received the approval and shipping label. The RMA process was fast and we received the replacement motherboard within 3 days after we got the email confirming the board was faulty and they were sending out another board. The board they sent had faulty RGB lighting, the top pcie slot didn't work, and several bent or broken pins on almost all of the fan and usb headers. The usb 3.0 header was also missing all but 2 pins and didn't work. But other than those issues with it, the issues with power and the CPU and Dram leds was no more. I couldn't believe the state of the board they sent him, we RMAd the replacement board and again he received a board in terrible shape but in a better state than the original replacement and MSI was "unable" to allow an RMA on the second replacement so he kept that one until just this past week, he ordered a 3900x and an X570 Aorus Master that will be replacing the Gaming Pro Carbon and his 2700. Needless to say neither him or I are going to be purchasing another thing from MSI. This is the only company I've ever had issues with in the last 8 years I've been repairing and building PCs.

[The King of the Undead]

3 hours ago, lewdicrous said:

The only customer support ticket I remember issuing was with GW2 regarding my inability to buy stuff from their store, that was a good enough experience iirc.

 

The only other time I had to contact support in regards to games was when I tried to buy a game in steam but the payment wasn't going through, so I had to contact my bank who said something along the lines of "steam was flagged for being a scam"

they live under the bank vault.

[Semper]

Mine relates to Asus and a six-month long string of complete shovelware levels of effort made by them (dating back in 2014). It's got it's own topic which I link to whenever I discuss why I vehemently recommend that they avoid anything that Asus has touched. If a company doesn't have faith in their product, why should I?
 

 

[Anomnomnomaly]

5 minutes ago, Semper said:

Mine relates to Asus and a six-month long string of complete shovelware levels of effort made by them (dating back in 2014). It's got it's own topic which I link to whenever I discuss why I vehemently recommend that they avoid anything that Asus has touched. If a company doesn't have faith in their product, why should I?
 

 

This is why it's handy to share this info around... I've never had to RMA anything to Asus before... always had good gear. The only issue I ever had was with the R9 280X back in 2013/14... the one with the 1500mhz ram being run at 1600mhz and no cooling on the ram chips... that kept artifacting all over the place. I've got some pics on my steam account that show it in GTA V.

 

The only reason I never RMA'd it was  because 1: it was a well know issue, 2: I picked up a very cheap card with the problem and 3: I flashed a modified firmware that dropped the ram speed down to 1500mhz so it wasn't overheating in the first place. If that hadn't worked, I was going to pull the cooler and add some little copper ram sinks on them too.

 

Now my experience with seagate and a hard drive 10yrs ago... couldn't have been simpler. Pop in the serial number on their website, they confirm it's in warranty... pop it in the post, they send a replacement... and if they get to fix it, access to some porn.  

[Semper]

2 minutes ago, Anomnomnomaly said:

This is why it's handy to share this info around... I've never had to RMA anything to Asus before... always had good gear. The only issue I ever had was with the R9 280X back in 2013/14... the one with the 1500mhz ram being run at 1600mhz and no cooling on the ram chips... that kept artifacting all over the place. I've got some pics on my steam account that show it in GTA V.

 

The only reason I never RMA'd it was  because 1: it was a well know issue, 2: I picked up a very cheap card with the problem and 3: I flashed a modified firmware that dropped the ram speed down to 1500mhz so it wasn't overheating in the first place. If that hadn't worked, I was going to pull the cooler and add some little copper ram sinks on them too.

 

Now my experience with seagate and a hard drive 10yrs ago... couldn't have been simpler. Pop in the serial number on their website, they confirm it's in warranty... pop it in the post, they send a replacement... and if they get to fix it, access to some porn.  

I've never bothered with an HDD RMA, don't think I've ever had one arrive DOA, and when they do, it's usually well out of any expected warranty, or caused by some other type of failure (most recent being a failed PSU), but it's good to know that Seagate does (did? still does?) care about their customer. I believe one of my last posts on my topic was me saying something about me not fanboying any one company, but fanboying customer loyalty. Still holds true to this day. I'm still a massive EVGA fan because of their stellar customer support. The aforementioned PSU that failed was an EVGA unit, I had an RMA replacement at my door faster than the unit I bought retail to supplement it.

I just finished a very similar mostly seamless process with Dell, which honestly kind of surprised me. My S2716DG developed some issues over the previous week, it looked like some type of liquid had run down the back side of the panel along the top ~1/3 of it, but having not been cleaned with a solution, nor any liquids having been capable of being spilled that would have caused this, i started the RMA process. The page for the actual monitor has no direct way of starting an RMA (it appears that it's broken at the moment, as the facilities are there), and my initial contact with technical support placed me with a sales rep. The rep was able to transfer me over to an actual tech support rep and filed two issues; one for the warranty support on the monitor's page, and one for landing with a sales rep when contacting technical support.

The actual tech support was able to confirm that there was an issue and start the RMA process in just under 20 minutes. That whole part of the process took just over a half an hour. Over a holiday weekend, they still managed to ship the replacement panel out same day (Friday, July 5), and it arrived at my door the following Monday (8'th).

[Anomnomnomaly]

yeah, this was a drive that failed within 6 months and back when 250GB was still kinda expensive. 

 

Out of the 40-50 HDD's I've bought over the last 22ys... I've only ever had 3 failures... I've still got a couple 1.5TB drives from 2010 that are currently sitting in my mums PC and used for video storage. Those were in my media server and used 24/7 for 5yrs before being replaced with 4TB ones.