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EvanTech

Pebblehost Review/Issues

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Posted (edited) · Original PosterOP
Hello, I saw this LTT video https://www.youtube.com/watch?v=9bWA3BNx3A0 yesterday (really cool vid btw) and saw st the beginning that the video was sponsored by Pebblehost, a Minecraft/VPS/web hosting provider.  This was right after I finalized a dispute with them so I wanted to share this as words of wisdom.  I'm not going to include specific dates because all the conversations between Me, Dan, and the rest of the Pebblehost team were in a support ticket...I only have some of it screenshotted and they refused to provide logs.
 
This all started because I have a Discord server and I wanted to host a few discord bots, but I wanted a standard VPS running Linux (Ubuntu or Centos because a lot of bots require it.  I was looking into my options and Pebblehost looked great.  I bought the $22/month USD plan from them for ~8GB ram.  I also had a Minecraft server hosted with w company that only does Minecraft servers, so I was hoping I could transfer it to the VPS and consolidate my hosting plans.  I opened a ticket in their discord server and a representative by the name of Declan (I have that part of the conversation screenshotted).  He was reasonably helpful and explained that I should get a VPS and the Pterodactyl (ptera) panel (a FOSS panel for MC servers, discord bots, etc.) addon where they can install it for me.  I purchased the server and the addon through their website.  The server took 2 or so hours to provision, but ptera wasn't already installed.  I was told to open a ticket through their website to get ptera installed.  It took them 2 days for them to install ptera, and I was told to not use the VPS until it was installed.  I listened to them and waited until they told me it was ready.  1 day later they sent me the message saying the server was ready but it was getting late, so I quickly transferred my stuff to the server and it was working ok.  When I woke up the next morning and decided to test the performance of the server.  The results were significantly lower than advertised, so I contacted Pebble again.  You can see the advertised speeds and the actual speeds in the attached images.  When they didn't really respond for a while, I requested a refund (they offer a 24-hour refund policy) from the web panel, which I think was denied.  I was told by Dan in the Discord ticket that I was 3 days from ordering the server, so I can't get a refund.  I explained to him that I was told not to use the server for 1 day after provisioning, and I requested a refund within 24 hours after the ptera was installed, but he said that's irrelevant and refused to just refund.  He asked me to run the test again, but I couldn't SSH into the server anymore because the login was changed (I'm assuming by him to prevent me to refund, but I'm not sure), and after telling him this he acted like I had forgotten the SSH password and he couldn't help me, even though I had the email with the original SSH password and I don't know enough about Linux to change it :(.  His response to this was that I was just stuck paying with it.  I didn't want to pay ~$30 (the ptera install was another ~$10 for the first month) for a service I wasn't and couldn't use, so I contacted PayPal and requested a chargeback.  After requesting the chargeback, I was almost instantly banned from the discord server.  Yesterday, I received an email from PayPal that my chargeback was approved and I receive but my money back.
 
Hopefully, this can serve as words of advice to not use PebbleHost.  I have attached a few screenshots with information about what happened (I blurred all personally identifying info), but that is what happened from my perspective.  If any of the information is wrong, that is mainly because this all happened a while ago and I wanted to post this after I received the money from PayPal, just in case Pebble decided to try to work out a deal with me.  I made significant effort to contact them to work out a deal instead of just issuing the chargeback (opened tickets in billing panel, DMed on social media, etc.) but they didn't respond and usually just blocked me.  Another thing I forgot to mention is that most people I talked to think that PebbleHost resells (buys larger servers and splits them up) from OVH, a larger hosting provider that sells larger dedicated servers.  I might be wrong with that last part but most people seem to think that they use OVH bc their downtime, speed, etc. coronates.  I am currently looking into buying a smaller VPS directly from OVH for my discord bots.  I just want to mention that I am not associated with any hosting companies and I just want to find a place to put my discord bots.  As long as it's not against the rules (if it is, I'm sorry, I don't post here much anymore) I am still looking for a host, if you know of a good one please let me know.
 
Edit: Spelling and clarification
 
Edit 2: @Mikensan asked what exactly was wrong with the test, so I wanted to clarify what exactly is wrong with the test.
Quote

On the last screenshot, you can see the "Download Speed" and below it the average download speed testing from a bunch of different servers.  In the top screenshot, you can see that Pebble advertises 500mbps internet speeds.   You can also see the I/O speed tests, which are more similar to an HDD than an NVME SSD.

 

 

Advertised-Speeds.jpg

PayPal-Refund-Email.jpg

VPS-Actual-Speeds.png

Edited by EvanTech
Adding more info/clarification
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Posted · Original PosterOP
9 hours ago, Mikensan said:

I'm a little confused, which part of the test was failing for you?

On the last screenshot, you can see the "Download Speed" and below it the average download speed testing from a bunch of different servers.  In the top screenshot, you can see that Pebble advertises 500mbps internet speeds.   You can also see the I/O speed tests, which are more similar to an HDD than an NVME SSD.

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14 minutes ago, EvanTech said:

On the last screenshot, you can see the "Download Speed" and below it the average download speed testing from a bunch of different servers.  In the top screenshot, you can see that Pebble advertises 500mbps internet speeds.   You can also see the I/O speed tests, which are more similar to an HDD than an NVME SSD.

You can't expect to get 500mbps across the globe though, you would need a distrbuted network / content delivery network to achieve 500 everywhere. Not to mention it's also going to be using a shared connection, likely 1-10gb to their ISP.

 

The disk speeds of 300mbyte/s is quite faster than a mechanical drive. Very likely you're on shared storage, and if you're getting 300mbyte/s on shared storage you're doing great. NVME SSD connected to SATA is going to max out at 500mbyte/s.

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1 hour ago, EvanTech said:

On the last screenshot, you can see the "Download Speed" and below it the average download speed testing from a bunch of different servers.  In the top screenshot, you can see that Pebble advertises 500mbps internet speeds.   You can also see the I/O speed tests, which are more similar to an HDD than an NVME SSD.

 

It's only tested to 2 networks, there could be reasons for that which lie outside of Pebblehost's control. There are no multi threaded tests, nor any traceroutes to see what the routing looks like to these destinations at a minimum. 

Also those IO tests are in MB/s....so thats approx 2400Mbps...a HDD cannot do that at a sustained speed (since it would be shared space), let alone the random IO difference. It will still be far more responsive than a HDD, and really 300MB/s is fine when its a Gigabit connection 

Given these are VPS which is shared resources, it doesn't look bad at all.

 

 


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Desktop: Ryzen 7 2700x | Aorus X470 Gaming Ultra | EVGA RTX2080 Super | 32GB (4x8GB) Corsair Vengeance RGB Pro 3200Mhz | Corsair H105 AIO, NZXT Sentry 3 | Corsair SP120's | 1TB Crucial P1 NVMe, 4TB WD Black | Phanteks Enthoo Pro | Corsair RM650v2 PSU | LG 32" 32GK850G Monitor | Ducky Shine 3 Keyboard, Logitech G502, MicroLab Solo 7C Speakers, Razer Goliathus Extended, X360 Controller | Windows 10 Pro | SteelSeries Siberia 350 Headphones

 

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Server 1: Fractal Design Define R6 | Ryzen 3950x | ASRock X570 Taichi | EVGA GTX1070 FTW | 64GB (4x16GB) Corsair Vengeance LPX 3000Mhz | Corsair RM650v2 PSU | Fractal S36 Triple AIO | 10 x 8TB HGST Ultrastar He10 (WD Whitelabel) | 500GB Aorus Gen4 NVMe | 2 x 1TB Crucial P1 NVMe | LSI 9211-8i HBA

 

Server 2: Corsair 400R | IcyDock MB998SP & MB455SPF | Seasonic Focus Plus 650w PSU | 2 x Xeon X5650's | 48GB DDR3-ECC | Asus Z8NA-D6C Motherboard | AOC-SAS2LP-MV8 | LSI MegaRAID 9271-8i | RES2SV240 SAS Expander | Samsung 840Evo 120GB | 5 x 8TB Seagate Archives | 10 x 3TB WD Red

 

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On 7/25/2019 at 7:21 AM, Raresix said:

They don't like giving backups when you can't afford to pay the next month either. These people are simply money hogs.

@EvanTech

#1: If you aren't paying for your next month, download the files from ftp. Once your month is over, your service is done, your business with that company is done. Especially when this isn't permanent. If you're renting a laptop, and you return it, now somebody else is renting it and you want to go get your files off of it? Yeah I guess you can do that but it's a waste of everybody's time and you had plenty of time when you were renting the laptop to get your files off of it. Don't expect a company to do you any service when you are not paying them. You're wasting their time because you're not contributing to their payroll. They would literally be spending money to get your backup.

 

#2: Evan are you fucking serious? You charged back for nothing. You are the scum of the earth. There was nothing wrong with that service and you know it. It is a good service, you got what you payed for and it is most definitely worth the money. You got a good ass deal and you charged back. You just took money out of their wallet for a stupid ass forum post. You literally came into this with the intent of charging back. If you wanted to do this, you could have had the courtesy to not scam them. You wasted their time, you wasted their resources, and burned their money. You sir are an asshole. You don't deserve good hosting services.

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