ISP/Network HELP!

[Qtip1318]

I have been having trouble with my Internet and I know it is something on my IPS's end but I don't know how to find ways to prove it to them. My problem all started with packet loss when was playing games (Speed 300/300 wired) and from there I just kept finding more things to go wrong. 

 

These are the things I have problems with

COD Black: Ops 4 5-9% packet lost

PUBG: 2-6% packet lost 

Overwatch: packet lost 

Apex: packet lost (I would guess there are more but i have not tried more tell i get a new PC)

 

I also can't get on Prime Video and Can not get to iCloud to sync my music

 

I have tested everything using my Phones internet and it all works.

 

Is there anyway of finding out ip's or something to line trace these places or is there anyway to find the problem. My ISP says everything is working good. other people with the same ISP don't have any problems.

 

And I can't just change ISP Because I have a Cell Phone plan with unlimited internet that is linked with my home internet and if i changed it my bill would go up $160 because i use 20gb+

 

 

[Syaoran]

 

Do this to see if you get packet loss outside of games:

In CMD type ping google.com -n 30

 

At the end of the test, you'll be able to see if there was packet loss

[Qtip1318]

no i don't thats the problem i have pinged lots of servers and have no problems on any of them and I don't know the IP's of the servers and things I'm having problems with like prime video and pubg.

 

 

[Syaoran]

14 minutes ago, Qtip1318 said:

no i don't thats the problem i have pinged lots of servers and have no problems on any of them and I don't know the IP's of the servers and things I'm having problems with like prime video and pubg.

 

 

Try it with big packets now ping google.com -l 2048

 

Have you tried to ping an IP from your ISP?

 

Run these tests:

http://www.dslreports.com/tools/pingtest

https://sourceforge.net/speedtest/

[Qtip1318]

Thanks for the help I found a way to leave my isp