$10,000 later, an Apple Store Genius diagnoses a $0 MacBook Pro Problem

[r2724r16]

$10,000 later, an Apple Store Genius diagnoses a $0 MacBook Pro Problem

 

Link: https://9to5mac.com/2019/06/11/macbook-pro-problem/amp/

 

Sorry if this is not worthy of its own thread, but I just think it's hilarious.

[TheSLSAMG]

That's an amazing lack of critical thinking, damn.

[TempestCatto]

They'll replace a whole ass motherboard and cpu when it's just a simple ribbon cable. It's what they do best: scam.

[r2724r16]

Just now, TempestCatto said:

They'll replace a whole ass motherboard and cpu when it's just a simple ribbon cable. It's what they do best: scam.

I don't think it's Apple scamming people. It's just that its employees are not GENIUS.

[bellabichon]

Somebody send this to Louis Rossmann, ASAP. 

[Drak3]

3 minutes ago, bellabichon said:

Somebody send this to Louis Rossmann, ASAP. 

I'll do it for $10,000.

[The King of the Undead]

and apple failed!

[flibberdipper]

I feel like this article is just my tech life in general.

[mr moose]

If they employed actual technicians and didn't insist on plebs following specific procedures then they'd likely get a lot more work and have happier customers.  I had a friend who had an issue with his $3000 Maton guitar.  I suggested we could fix it as it simply required the nut filed. He said no way, it's going back to Maton for repair.  I think a lot of people will happily pay a premium to get a premium service, but they will not continue to buy into a poorly executed $centric policy.  Hell even the popup store screen replacement guys do a better job of diagnosing than genius bar employees.

[bmichaels556]

19 minutes ago, r2724r16 said:

I don't think it's Apple scamming people. It's just that its employees are not GENIUS.

I mean apple is one of the most anti-consumer piece of trash companies in the world, despite somehow being #1. It's just proof that an inferior attitude towards your customers, numerous major design flaws, and charging through the ass for products that just ain't worth the money, are not hindrances to a business, so long as people have the false perception that they're getting something hip, trendy, and "better".

 

It's almost this weird shit where the rules of free market capitalism don't apply to Apple, because if they did, they'd have been out of business 15 years ago. It baffles me. Even if in this case it wasn't a scam, it's still nothing new when it comes to apple "customer service". 

[DrMacintosh]

7 minutes ago, bmichaels556 said:

I mean apple is one of the most anti-consumer piece of trash companies in the world, despite somehow being #1.

Could the reason be that you're wrong? 

[mr moose]

14 minutes ago, bmichaels556 said:

I mean apple is one of the most anti-consumer piece of trash companies in the world, despite somehow being #1. It's just proof that an inferior attitude towards your customers, numerous major design flaws, and charging through the ass for products that just ain't worth the money, are not hindrances to a business, so long as people have the false perception that they're getting something hip, trendy, and "better".

They actually got to be number 1 before a lot these things started to become common.  Right to repair and suing blackmailing repair shops along with lower quality designs and slow to accept responsibility has really only been a thing of the recent past.

 

14 minutes ago, bmichaels556 said:

It's almost this weird shit where the rules of free market capitalism don't apply to Apple, because if they did, they'd have been out of business 15 years ago. It baffles me. Even if in this case it wasn't a scam, it's still nothing new when it comes to apple "customer service". 

It seems those practices has stagnated their growth.  Some might even argue it has declined since.

[desertcomputer]

11 minutes ago, DrMacintosh said:

Could the reason be that you're wrong? 

 

Is more like anti repairs which can views as anti consumer as not everyone want to fix their issues by buying a new product.  

 

They are the one who said opening a phone could kill someone. Meanwhile rose is hitting a battery with a hammer. 

[bmichaels556]

23 minutes ago, DrMacintosh said:

Could the reason be that you're wrong? 

Could it be? I guess so.

 

Is it probable? Based on the evidence, I don't think that's the case.

[bmichaels556]

18 minutes ago, mr moose said:

They actually got to be number 1 before a lot these things started to become common.  Right to repair and suing blackmailing repair shops along with lower quality designs and slow to accept responsibility has really only been a thing of the recent past.

 

It seems those practices has stagnated their growth.  Some might even argue it has declined since.

Could be. Them getting complacent, thinking they were too big to fail and then ditching making customers a priority sort of thing? Maybe. I don't know much about the "apple tax" or its existence 15 years ago, if it existed at all. Design flaws, yes. I know, every company sends them out, but I also feel like if they're a world-class company and only do an occasional update of their hardware, these shouldn't be major issues. But just my two cents, and I have to concede that every line of products has issues. 

 

I just find that Apple, at least today, seems far more about being "trendy" rather than the actual productivity they market to customers. You have these hipsters buying $2,000 laptops so they can go on Facebook. I know that segment exists for every product line, even me to some extent, but I've been surrounded by it in college for so many years it just wears on my sanity! lmao

[mr moose]

2 hours ago, bmichaels556 said:

Could be. Them getting complacent, thinking they were too big to fail and then ditching making customers a priority sort of thing? Maybe. I don't know much about the "apple tax" or its existence 15 years ago, if it existed at all. Design flaws, yes. I know, every company sends them out, but I also feel like if they're a world-class company and only do an occasional update of their hardware, these shouldn't be major issues. But just my two cents, and I have to concede that every line of products has issues. 

 

I just find that Apple, at least today, seems far more about being "trendy" rather than the actual productivity they market to customers. You have these hipsters buying $2,000 laptops so they can go on Facebook. I know that segment exists for every product line, even me to some extent, but I've been surrounded by it in college for so many years it just wears on my sanity! lmao

The thing is apple have always been more expensive, but in the earlier days (10-15 years ago), it could be argued you got what you paid for.  I personally don't like apple, never really have, but I have to give credit where credit is due, and their older stuff did fill a market and was durable.  It's the people who tried to insinuate it was good for everything that makes it unbearable to discuss.  I am never going to accept a $2000 macbook is a good purchase for an email machine.    In the last 3-4 years their antics across multiple issues have left me just baffled as to how most average users cannot be concerned with buying their products. 

 

 

[PlayStation 2]

FIGHT FIGHT FIGHT FIGHT FIGHT FIGHT 

these threads always go nowhere I just love seeing people justify whatever

[Bitter]

The comment below the article about the bracelet is awesome as well.

[Guest]

Wouldn’t they have reset the SMC before replacing the motherboard ??

[mr moose]

4 hours ago, Dan Castellaneta said:

FIGHT FIGHT FIGHT FIGHT FIGHT FIGHT 

these threads always go nowhere I just love seeing people justify whatever

you're wrong.  I can justify all my arguments with one link that will simultaneously piss off everyone:

 

https://steveblank.com/2016/10/24/why-tim-cook-is-steve-ballmer-and-why-he-still-has-his-job-at-apple/

 

 

/evil plans for thread domination

 

 

[Trik'Stari]

It's almost as if Apple is a shit company with shit employees, shit products, and shit internal practices.

 

Stop. Buying. Apple. Products.

9 hours ago, r2724r16 said:

I don't think it's Apple scamming people. It's just that its employees are not GENIUS.

They absolutely DO scam people. They quote entire device replacements over a bent pin that others would not charge anything for. They claim that water damaged Iphones cannot have information recovered off of them and outright suppress any and all claims to the contrary, despite third party repairers reporting about a 95% success rate in recovering said information.

 

Those same repair shops only charge you for successful recovery, if they cannot recover the data, you pay nothing. They're that confident in their ability to get the phone back in working condition.

 

But as far as Apple is concerned, they state it is "100% impossible to recover the data on that phone". Which is true by their practice of refusing to even attempt to repair the device and recover the data.

[Loote]

I have a script on my PC that turns off my monitor signal without locking the OS, but after I move the mouse it turns back on, I wonder if the victim couldn't have used something like that.

It is possible to confuse failed backlight with not working screen, I fully understand the user error, but the genius guys failed miserably. I think it goes down to what Lois Rossmann said about Apple preferring replacing whole things to precise diagnosis and fixing only what's not working. Idiot or not, Genius Bar worker is encouraged to replace everything rather than, say, a ribbon cable.

[Stormseeker9]

Haha, no way oh apple oh apple