Jump to content
Search In
  • More options...
Find results that contain...
Find results in...
_d0nut

Which AIO company has the best customer service?

On 6/11/2019 at 6:24 AM, _d0nut said:

I've been looking to get an AIO, and after some researching found out that the path for me to take in the event of an AIO leak is to contact the local distributor for AIO replacement, which is fine. But in the event that the leak damages other components I have to contact the manufacturer and possibly ship the entire computer over there and it'll take super long for replacement.

 

I want to strike a balance between not-so-shitty customer service and good looks.

 

I've heard ASUS has awful customer service and that NZXT sometimes doesn't replace parts that their faulty AIO damages. Anyone have experience with other companies?

Outside of what others have said about Corsair customer service, we do have policies in place should a leak occur and damage components, there is a dedicated team to help the customer out.  And if you run into any issues or have questions, I'm always here to help out the community.

Recommended Posts

Posted · Original PosterOP

I've been looking to get an AIO, and after some researching found out that the path for me to take in the event of an AIO leak is to contact the local distributor for AIO replacement, which is fine. But in the event that the leak damages other components I have to contact the manufacturer and possibly ship the entire computer over there and it'll take super long for replacement.

 

I want to strike a balance between not-so-shitty customer service and good looks.

 

I've heard ASUS has awful customer service and that NZXT sometimes doesn't replace parts that their faulty AIO damages. Anyone have experience with other companies?


i like water.

GPU Cooling Tier List | CPU Cooling Tier List | Motherboard Tier List | PSU Tier List       <<<<<<PLEASE CHECK THESE BEFORE BUYING

SYSTEM SPECS

CPU: i5-8400

Motherboard: MSI B360 GAMING ARCTIC

GPU: OEM Dell GTX 1070, Cooler Master Vertical GPU Mount

Case: Lian Li PC-O11 Dynamic White

Case Fans: 9x Corsair LL120 RGB + Commander Pro(I know, overkill for my specs but I'm upgrading soon)

Thermal Paste: Thermal Grizzly Kryonaut

CPU Cooler: Cryorig H7

RAM: 2 X 8GB G.Skill TridentZ RGB 3200MHz 

PSU: Corsair RM650x

Cables: Cablemod C-Series ModFlex White for RMi and RMx

 

Link to post
Share on other sites

I've heard decent things about Corsair's customer service.

Link to post
Share on other sites
Posted · Original PosterOP
10 minutes ago, Crunchy Dragon said:

I've heard decent things about Corsair's customer service.

Corsair is pretty much the only company that fits my criteria so far, I was looking at the Deepcool Castle 360 but it's not released in the US due to the Asetek patent thing, so legit reviews are probably scarce. I saw UFD Tech using a Castle 280 on his test bench though(although he doesn't do many benchmarks)


i like water.

GPU Cooling Tier List | CPU Cooling Tier List | Motherboard Tier List | PSU Tier List       <<<<<<PLEASE CHECK THESE BEFORE BUYING

SYSTEM SPECS

CPU: i5-8400

Motherboard: MSI B360 GAMING ARCTIC

GPU: OEM Dell GTX 1070, Cooler Master Vertical GPU Mount

Case: Lian Li PC-O11 Dynamic White

Case Fans: 9x Corsair LL120 RGB + Commander Pro(I know, overkill for my specs but I'm upgrading soon)

Thermal Paste: Thermal Grizzly Kryonaut

CPU Cooler: Cryorig H7

RAM: 2 X 8GB G.Skill TridentZ RGB 3200MHz 

PSU: Corsair RM650x

Cables: Cablemod C-Series ModFlex White for RMi and RMx

 

Link to post
Share on other sites

Corsair has good support i hear, have not experienced it myself though


I spent $2500 on building my PC and all i do with it is play no games atm & watch anime at 1080p(finally)...

Builds:

The Toaster Project! Northern Bee!

 

The original LAN PC build log! (Old, dead and replaced by The Toaster Project & 5.0)

Spoiler

"Here is some advice that might have gotten lost somewhere along the way in your life. 

 

#1. Treat others as you would like to be treated.

#2. It's best to keep your mouth shut; and appear to be stupid, rather than open it and remove all doubt.

#3. There is nothing "wrong" with being wrong. Learning from a mistake can be more valuable than not making one in the first place.

 

Follow these simple rules in life, and I promise you, things magically get easier. " - MageTank 31-10-2016

 

 

Link to post
Share on other sites

EVGA isn't really known for their AIO's, but they have some of the best customer support in the industry. I have dealt with them regarding a GPU and they are a pleasure to work with.


~Air Cooling Advocate~

Microsoft is ending support for W7 at the end of this year (Jan. 2020). If you're still on W7, consider switching to W10 soon.

Link to post
Share on other sites
1 minute ago, Votivee said:

EVGA isn't really known for their AIO's, but they have some of the best customer support in the industry. I have dealt with them regarding a GPU and they are a pleasure to work with.

I dealt with EVGA support. I would not want to ever call them again or buy anything after dealing with them. They claimed an air cooled card in a 100% air cooled system was water cooled and had water damage and held the card ramsom for return shipping, I ended up paying for it and they sent me back someone else's card.

I also have then claim I damaged a few cards and a few motherboard when the crap caps they used to used busted. This was back when they used bad counterfeit caps.

Link to post
Share on other sites
Posted · Best Answer
On 6/11/2019 at 6:24 AM, _d0nut said:

I've been looking to get an AIO, and after some researching found out that the path for me to take in the event of an AIO leak is to contact the local distributor for AIO replacement, which is fine. But in the event that the leak damages other components I have to contact the manufacturer and possibly ship the entire computer over there and it'll take super long for replacement.

 

I want to strike a balance between not-so-shitty customer service and good looks.

 

I've heard ASUS has awful customer service and that NZXT sometimes doesn't replace parts that their faulty AIO damages. Anyone have experience with other companies?

Outside of what others have said about Corsair customer service, we do have policies in place should a leak occur and damage components, there is a dedicated team to help the customer out.  And if you run into any issues or have questions, I'm always here to help out the community.


Looking for more details about a product, or experiencing technical issues?  Visit our support page below, and one of our Technical Support staff can help you out:

https://support.corsair.com/

Link to post
Share on other sites
1 hour ago, Corsair Nick said:

Outside of what others have said about Corsair customer service, we do have policies in place should a leak occur and damage components, there is a dedicated team to help the customer out.  And if you run into any issues or have questions, I'm always here to help out the community.

so, for example a corsair aio leaks and kills the rest of the system, you'll replace it?

 

But corsair's support is good from my experience though. 

Link to post
Share on other sites
26 minutes ago, Joelw2003 said:

so, for example a corsair aio leaks and kills the rest of the system, you'll replace it?

 

But corsair's support is good from my experience though. 

Without getting into the exact details; the system will go through inspection by the team, and a resolution will presented to the customer based on the findings.


Looking for more details about a product, or experiencing technical issues?  Visit our support page below, and one of our Technical Support staff can help you out:

https://support.corsair.com/

Link to post
Share on other sites
Posted · Original PosterOP
6 hours ago, Corsair Nick said:

Without getting into the exact details; the system will go through inspection by the team, and a resolution will presented to the customer based on the findings.

Will Corsair cover the shipping costs of the system?


i like water.

GPU Cooling Tier List | CPU Cooling Tier List | Motherboard Tier List | PSU Tier List       <<<<<<PLEASE CHECK THESE BEFORE BUYING

SYSTEM SPECS

CPU: i5-8400

Motherboard: MSI B360 GAMING ARCTIC

GPU: OEM Dell GTX 1070, Cooler Master Vertical GPU Mount

Case: Lian Li PC-O11 Dynamic White

Case Fans: 9x Corsair LL120 RGB + Commander Pro(I know, overkill for my specs but I'm upgrading soon)

Thermal Paste: Thermal Grizzly Kryonaut

CPU Cooler: Cryorig H7

RAM: 2 X 8GB G.Skill TridentZ RGB 3200MHz 

PSU: Corsair RM650x

Cables: Cablemod C-Series ModFlex White for RMi and RMx

 

Link to post
Share on other sites

Prepaid shipping labels are currently provided for damage claim cases.


Looking for more details about a product, or experiencing technical issues?  Visit our support page below, and one of our Technical Support staff can help you out:

https://support.corsair.com/

Link to post
Share on other sites

 

Have had nothing but excellent service from Corsair.They Even Replaced(not sure what happened to it) an AIO I had no receipt for with a newer AIO.

They have Been Excellent.

Also Had great Service from Asus on an old 990FX Mobo that died,Had a new one in a week.

Both of these issues are from a few months back.


ASUS Crosshair VII Hero**AMD Ryzen 2600X**16G GSkill 3200Mhz Trident Z RGB**ASUS Strix RX580**Corsair H100i RGB Platinum AIO**Samsung 1TB 960 EVO m.2**2-860 2 1/2 EVO 1Tb SSD's**Creative Sound Blaster Z**Corsair HX1200i PSU w/Black sleeved corsair Cables**Corsair Obsidian 450D**BenQ XL2720Z 144Hz 27"**BenQ RL2755 27"**Corsair K95 RGB Platinum Keyboard**Roccat Kave 5.1 Gaming headset,Roccat Kone Pure Black Gaming mouse**Windows 10 PRO

 

_____________________________________________________________________________________________________

 

Link to post
Share on other sites
Posted · Original PosterOP
10 hours ago, Earnhardt said:

 

Have had nothing but excellent service from Corsair.They Even Replaced(not sure what happened to it) an AIO I had no receipt for with a newer AIO.

They have Been Excellent.

Also Had great Service from Asus on an old 990FX Mobo that died,Had a new one in a week.

Both of these issues are from a few months back.

Thanks for the input, probably going Corsair now. 


i like water.

GPU Cooling Tier List | CPU Cooling Tier List | Motherboard Tier List | PSU Tier List       <<<<<<PLEASE CHECK THESE BEFORE BUYING

SYSTEM SPECS

CPU: i5-8400

Motherboard: MSI B360 GAMING ARCTIC

GPU: OEM Dell GTX 1070, Cooler Master Vertical GPU Mount

Case: Lian Li PC-O11 Dynamic White

Case Fans: 9x Corsair LL120 RGB + Commander Pro(I know, overkill for my specs but I'm upgrading soon)

Thermal Paste: Thermal Grizzly Kryonaut

CPU Cooler: Cryorig H7

RAM: 2 X 8GB G.Skill TridentZ RGB 3200MHz 

PSU: Corsair RM650x

Cables: Cablemod C-Series ModFlex White for RMi and RMx

 

Link to post
Share on other sites

Had an issue with my two NZXT Krakens - only 1 was recognized in CAM - wrote support - they wanted to send me a new cable with express from US to denmark - after doing some research on my own I found out that my Crosshair vii hero only has 1 full usb 2.0 port and the other one is power only. I wrote support and told them it was the motherboard but they wanted to send the cable anyways and did. I now have a spare cable. 😂 


CPU: Intel i7 9700K@5.2GHz 1.361V | Motherboard: Asus Maximus XI Hero | RAM: G.Skill 2x8 3200 CL14 (B-Die) | PSU: EVGA SuperNova 750 G3 | 

Mon: Samsung 27CHG70 27" 144Hz Freesync GPU: EVGA 1080ti SC Black Edition | Sound: Odac + Fiio E09K | 

Case: Fractal Design R6 TG Blackout | Storage: Corsair MP510 960gb Cooling: CPU: Kraken X62 - GPU: Kraken X42 - both with Noctua NF-A14's |

Ryzen rig for LAN/Backup

Link to post
Share on other sites
Posted · Original PosterOP
1 hour ago, DoctorNick said:

Had an issue with my two NZXT Krakens - only 1 was recognized in CAM - wrote support - they wanted to send me a new cable with express from US to denmark - after doing some research on my own I found out that my Crosshair vii hero only has 1 full usb 2.0 port and the other one is power only. I wrote support and told them it was the motherboard but they wanted to send the cable anyways and did. I now have a spare cable. 😂 

I would guess that maybe they already paid for shipping or something? 


i like water.

GPU Cooling Tier List | CPU Cooling Tier List | Motherboard Tier List | PSU Tier List       <<<<<<PLEASE CHECK THESE BEFORE BUYING

SYSTEM SPECS

CPU: i5-8400

Motherboard: MSI B360 GAMING ARCTIC

GPU: OEM Dell GTX 1070, Cooler Master Vertical GPU Mount

Case: Lian Li PC-O11 Dynamic White

Case Fans: 9x Corsair LL120 RGB + Commander Pro(I know, overkill for my specs but I'm upgrading soon)

Thermal Paste: Thermal Grizzly Kryonaut

CPU Cooler: Cryorig H7

RAM: 2 X 8GB G.Skill TridentZ RGB 3200MHz 

PSU: Corsair RM650x

Cables: Cablemod C-Series ModFlex White for RMi and RMx

 

Link to post
Share on other sites
On 6/11/2019 at 9:57 AM, Votivee said:

EVGA isn't really known for their AIO's, but they have some of the best customer support in the industry. I have dealt with them regarding a GPU and they are a pleasure to work with.

don't get the EVGA cooler I got it and regret. the lighting is its separate ecosystem and you have to have an FWT card for it to work. and the software is a buggy piece of crap.  I hade a problem of in not working its a bug in the software that has been presented and well documented on the forms since 20 F ing 15 

 

 

edit one more thing the fans are the worst 

Link to post
Share on other sites
Posted · Original PosterOP
1 minute ago, ryanregowhite said:

don't get the EVGA cooler I got it and regret. the lighting is its separate ecosystem and you have to have an FWT card for it to work. and the software is a buggy piece of crap.  I hade a problem of in not working its a bug in the software that has been presented and well documented on the forms since 20 F ing 15 

EVGA coolers are expensive af here. Corsair too but not too much. Cheapest here are Cooler Master, ID Cooling, Deepcool etc. I'd rather stick away from them though


i like water.

GPU Cooling Tier List | CPU Cooling Tier List | Motherboard Tier List | PSU Tier List       <<<<<<PLEASE CHECK THESE BEFORE BUYING

SYSTEM SPECS

CPU: i5-8400

Motherboard: MSI B360 GAMING ARCTIC

GPU: OEM Dell GTX 1070, Cooler Master Vertical GPU Mount

Case: Lian Li PC-O11 Dynamic White

Case Fans: 9x Corsair LL120 RGB + Commander Pro(I know, overkill for my specs but I'm upgrading soon)

Thermal Paste: Thermal Grizzly Kryonaut

CPU Cooler: Cryorig H7

RAM: 2 X 8GB G.Skill TridentZ RGB 3200MHz 

PSU: Corsair RM650x

Cables: Cablemod C-Series ModFlex White for RMi and RMx

 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


×