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jamesbharris

Dell/HP vs iBuyPower/CyberPowerPC

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Posted · Original PosterOP

I know Dell & HP doesn't offer the same flexibility as far as being able to pick each individual component.  On that point, there is no comparison.  I am more interested in warranty support, specifically, the ability to contact support thru e-mail/chat & get a fast response.  I have a disability which makes my speech hard to understand so just picking up the phone isn't an option.  I need to be able to handle any interaction solely thru chat or e-mails and hopefully, get a quick resolution without having to actually talk to anyone.  I would guess the larger companies, Dell & HP, are easier to reach simply because they have more people working for them but are those people in their chats or responding to e-mails actually able to do anything or are they just basic troubleshooting and then are going to tell me to call after they go thru their checklist?

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-Moved to Laptops and Pre-Built Systems-

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17 minutes ago, jamesbharris said:

I know Dell & HP doesn't offer the same flexibility as far as being able to pick each individual component.  On that point, there is no comparison.  I am more interested in warranty support, specifically, the ability to contact support thru e-mail/chat & get a fast response.  I have a disability which makes my speech hard to understand so just picking up the phone isn't an option.  I need to be able to handle any interaction solely thru chat or e-mails and hopefully, get a quick resolution without having to actually talk to anyone.  I would guess the larger companies, Dell & HP, are easier to reach simply because they have more people working for them but are those people in their chats or responding to e-mails actually able to do anything or are they just basic troubleshooting and then are going to tell me to call after they go thru their checklist?

Not sure what prebuilt company has good email support since I've never bought from any of them, but LTT made a video series about a bunch of these companies and ranked their value, phone support, etc.

it may help you decide who to buy from.

 


The Beast:

 i9 9900k (5.1Ghz all cores)
2080ti FE
32gb 2x16 trident z royal 3200c14
xi hero mobo
evga 1300 80+ gold
2x 1tb 970 pro
1tb 860 evo
6tb wd red
view 71 case

Custom loop (cpu & gpu)
420 & 360mm rads, ek water blocks.
asus PG279Q 27in 1440p 144hz ips gsync monitor

K70 mk2 k/b, G502 mouse, hyper x cloud revolver s headset.

 

(FOR SALE)

Sager NP8372

i7 7820hk, GTX 1070, 32gb ram, 17.3 in G sync display at 90hz. 500gb 960 evo. less than 1in thick.

 

Trident Z rgb 2x16 3200c14

https://linustechtips.com/main/topic/1066259-trident-z-rgb-2x16-3200c14-fs/

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23 minutes ago, jamesbharris said:

I know Dell & HP doesn't offer the same flexibility as far as being able to pick each individual component.  On that point, there is no comparison.  I am more interested in warranty support, specifically, the ability to contact support thru e-mail/chat & get a fast response.  I have a disability which makes my speech hard to understand so just picking up the phone isn't an option.  I need to be able to handle any interaction solely thru chat or e-mails and hopefully, get a quick resolution without having to actually talk to anyone.  I would guess the larger companies, Dell & HP, are easier to reach simply because they have more people working for them but are those people in their chats or responding to e-mails actually able to do anything or are they just basic troubleshooting and then are going to tell me to call after they go thru their checklist?

I don't want to sound like a Dell shill, but.... I'm a Dell shill 🤪 Seriously though, I also don't like calling tech support because most companies use overseas call centres for the 1st level of tech support (nothing wrong with that; it's just that I want to get support without having to play the can-you-understand-me or can-i-understand-you game) so I was pleasantly surprised when I was able to reach out to Dell over Facebook Messenger and have an on-site technician (a local contractor) show up 3 days later with a replacement drive because my XPS 15 shipped with a SanDisk-made NVMe SSD that worked fine for about 6 months before the laptop randomly began failing to boot.

 

The contracted tech & I got along really well and talked shop about managed services & general IT consulting while I did basically all of the work replacing the drive. (He didn't expect this at all, but seeing as how I do IT consulting myself, I wanted to replace the drive myself, and he was cool with it.) Replacement drive installed 30 minutes later (Dell gave me the Samsung PM951 drive it should have come with as a replacement) and a final Facebook message to the Dell support rep and all was done. Best tech support experience I've had with a company, period.

 

Just bear in mind that whatever company you work with can be represented a number of different ways depending on the support agent you happen to get. Some really know their stuff & go out of their way to make sure you're taken care of because to them, it's not "just a job", while others... clock in & clock out without a care in the world.


Desktop: i7-4790k Build - ALMOST COMPLETE Mobile: OnePlus 5T | Bell Unlimited National Calling & Texting + 10GB Data
Laptop: Dell XPS 15 9560 (the real 15" MacBook Pro that Apple didn't make) Tablet: HP Touchpad (Android) | ASUS ME302C
Camera: Canon SX280 + Rebel T1i (500D) | Sony HDR-AS50R | Panasonic DMC-TS20D Music: Spotify Premium (CIRCA '08)

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