Jump to content
Search In
  • More options...
Find results that contain...
Find results in...
smallberry

2070 DOA + RMA blocker

Recommended Posts

Posted · Original PosterOP

Hey folks,

 

A few months ago, I saw a deal on an MSI RTX 2070 on Amazon US and scooped it up. Since I live in Finland, I shipped it to my office in the US and picked it up just this past week. Finally home, I put the card in and it appears to be DOA with weird artifacting when booting windows. Windows then disables the GPU to get me into windows and Device Manager shows Error 43.

 

I've run the gamut of driver updates, installs, re-installs and I think this card is just a dud. I'm waiting to hear back from MSI on the return but I'm strongly suspecting I have a very expensive paperweight on my hands. Any suggestions on things I could try to get the card to run?

Link to post
Share on other sites

Did you try DDU to remove your old drivers? 


PSU Tier List Thread

 

"White Ice"

Ryzen 1800x @ 4.0ghz | Asus Crosshair VI Hero | EVGA RTX 2080ti Black | Flare X 14-14-14-34 3200mhz 32gb | Full Custom Water Cooling Loop | 1tb Samsung 970 Evo

Samsung 850 evo 250gb | 2x 3tb Seagate Drive | Fractal Design Meshify S2 |  EVGA G2 750w PSU | 3x Corsair ML140 Pro White LED case fans | 3x Corsair ML120 Pro White LED Case Fans 

 

Link to post
Share on other sites
Posted · Original PosterOP
3 minutes ago, Skiiwee29 said:

Did you try DDU to remove your old drivers? 

I did when I rolled back to driver version 417.xx which was the last version I was running with my 970.

Link to post
Share on other sites

I had major issues goin from a EVGA GTX 1070 TI --> EVGA RTX 2080 because I didn't DDU the old drivers, then reinstall the new ones.  I had constant crashing, then it went away w/the DDU + 2080 Driver Install.  I then had my hard drive throttlin to 100% usage at idle and some jittery lag on the actual computer itself, so there's major issues w/the RTX cards.  Hopefully you're not one of the average 25% of reviewers for an RTX card.

 

If the DDU doesn't work, then possibly lower the voltage goin into the card.  I've seen reports from benchmarkers that issues can arise, along w/card throttlin if it's higher in voltage, which'll actually lower its performance.  If you lower it some, then it'll actually go above the range you're lookin for.  It could be an anomaly or some other issue, but it's worth a shot.  Artifacting is quite common w/RTX cards, so it could be you received a bad batch.

 

You also have to lookout for the GDDR6 failin, since it's been heavily reported that the higher cards have have the issue.  If your model is after the issues may have been fixed, then you should be in the clear.  Some of the cards also have issues w/the APU and the motherboard, so if you have an integrated graphics processor, then check your motherboard settings to see if the motherboard itself is actually blockin the GPU.


OS:      Windows 10 - Professional (64-bit)

CPU:    i7-8700K 3.7GHz (8th gen)

GPU:    EVGA GTX 1070ti FTW2 8gb

MB:      ASUS RoG Maximus X Hero Z-370 (ATX)

RAM:    16gb (2x8) DDR4-3200MHz G.Skill TridentZ RGB (CL16)

HD:      2TB Seagate FireCuda (SSHD)

E-HD:   8tb Seagate

PSU:     EVGA 750w B3, 80+ Bronze (modular)

UPS:     900w CyberPower

Display: BenQ 27" 1440p 144Hz 1ms (XL2730)

Mouse:  E-3lue Cobra - Wired (400/800/1600 DPI)

KeyB:    Sharkoon Skiller (wired)

Case:    Enermax Coenus

Other:   2x CD/DVD Player/Burner

            XB-1 Wireless Adapter w/Controller

            XB360 Wireless Adapter w/Controller

Link to post
Share on other sites

Is it possible to run GPU-Z and check if it Samsung or Micron RAM?


| Intel i7-3770@4.2Ghz | Asus Z77-V | Zotac 980 Ti Amp! Omega | DDR3 1800mhz 4GB x4 | 300GB Intel DC S3500 SSD | 512GB Plextor M5 Pro | 2x 1TB WD Blue HDD |
 | Enermax NAXN82+ 650W 80Plus Bronze | Fiio E07K | Grado SR80i | Cooler Master XB HAF EVO | Logitech G27 | Logitech G600 | CM Storm Quickfire TK | DualShock 4 |

Link to post
Share on other sites
1 minute ago, smallberry said:

I did when I rolled back to driver version 417.xx which was the last version I was running with my 970.

Try it again. With DDU you shouldnt have to roll back.. it will go through and delete any and all traces of the drivers and allow you to install fresh. The symptoms you describe are common when upgrading graphics cards and having a conflict between the different versions on the system. DDU resolves this. if this doesnt fix it, then it does seem to possibly be a bad GPU.


PSU Tier List Thread

 

"White Ice"

Ryzen 1800x @ 4.0ghz | Asus Crosshair VI Hero | EVGA RTX 2080ti Black | Flare X 14-14-14-34 3200mhz 32gb | Full Custom Water Cooling Loop | 1tb Samsung 970 Evo

Samsung 850 evo 250gb | 2x 3tb Seagate Drive | Fractal Design Meshify S2 |  EVGA G2 750w PSU | 3x Corsair ML140 Pro White LED case fans | 3x Corsair ML120 Pro White LED Case Fans 

 

Link to post
Share on other sites

DDU it clean, while havin the drivers for the new card downloaded already.  Get off of the internet on the PC, then start-up w/the card installed and fresh-install the drivers w/out Windows auto-downloadin some of the actual drivers from the internet automatically.  This fixed my issues w/my RTX 2080 before I returned it and got a full-refund.

If it doesn't fix the issue and you check if the motherboard is blockin you, then you can do a fresh install of Windows 10 (if willin) and try from the hardware bein fresh installed w/out any conflictin drivers/programs/etc. on the drive.


OS:      Windows 10 - Professional (64-bit)

CPU:    i7-8700K 3.7GHz (8th gen)

GPU:    EVGA GTX 1070ti FTW2 8gb

MB:      ASUS RoG Maximus X Hero Z-370 (ATX)

RAM:    16gb (2x8) DDR4-3200MHz G.Skill TridentZ RGB (CL16)

HD:      2TB Seagate FireCuda (SSHD)

E-HD:   8tb Seagate

PSU:     EVGA 750w B3, 80+ Bronze (modular)

UPS:     900w CyberPower

Display: BenQ 27" 1440p 144Hz 1ms (XL2730)

Mouse:  E-3lue Cobra - Wired (400/800/1600 DPI)

KeyB:    Sharkoon Skiller (wired)

Case:    Enermax Coenus

Other:   2x CD/DVD Player/Burner

            XB-1 Wireless Adapter w/Controller

            XB360 Wireless Adapter w/Controller

Link to post
Share on other sites
Posted · Original PosterOP

I see, I'll give DDU another shot this evening and also see if i can undervolt. I can't get the card to detect in Windows (other than the error 43 and be disabled) so that may not be an option.

Link to post
Share on other sites
21 minutes ago, smallberry said:

Hey folks,

 

A few months ago, I saw a deal on an MSI RTX 2070 on Amazon US and scooped it up. Since I live in Finland, I shipped it to my office in the US and picked it up just this past week. Finally home, I put the card in and it appears to be DOA with weird artifacting when booting windows. Windows then disables the GPU to get me into windows and Device Manager shows Error 43.

 

I've run the gamut of driver updates, installs, re-installs and I think this card is just a dud. I'm waiting to hear back from MSI on the return but I'm strongly suspecting I have a very expensive paperweight on my hands. Any suggestions on things I could try to get the card to run?

This should be a no-brainer, but did you connect the 6-pin and 8-pin PCI-E power to the RTX 2070?  Also can your PSU handle it?


Intel Core i5 6600K @ 3.50GHz -- Gigabyte Z170XP-SLI-CF -- Team Group 16 GB DDR4 2400 (16-16-16-39) -- Gigabyte GTX 1070 -- NZXT S340 -- Windows 10 64-Bit
 

Link to post
Share on other sites
Posted · Original PosterOP
12 minutes ago, quakeguy81 said:

This should be a no-brainer, but did you connect the 6-pin and 8-pin PCI-E power to the RTX 2070?  Also can your PSU handle it?

Yup power was fully connected. I have a Corsair 750 PSU.

Link to post
Share on other sites
22 minutes ago, smallberry said:

Yup power was fully connected. I have a Corsair 750 PSU.

Do you have another motherboard to test it on?  Sometimes it helps to test it in another PC.  If it's still faulty then the card is probably defective and needs replacing.


Intel Core i5 6600K @ 3.50GHz -- Gigabyte Z170XP-SLI-CF -- Team Group 16 GB DDR4 2400 (16-16-16-39) -- Gigabyte GTX 1070 -- NZXT S340 -- Windows 10 64-Bit
 

Link to post
Share on other sites

Yeah, things like this can happen.
Wich is why Warranty exist.

 

just RMA the card and get a new, working one.

 


"Hell is full of good meanings, but Heaven is full of good works"

Link to post
Share on other sites
Posted · Original PosterOP

I just tried the DDU (MSI response came in while at work and suggested it again too) again and still no dice. In fact now it won't even let me install drivers. It just says 'NVIDIA Installer failed'. Screenshots attached if you're curious.

 

I will try the RMA process but I don't know if they do international warranty. I bought the card in the US but I live in Finland.

2070_artifacts.jpg

2070_430_driverfail.jpg

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


×