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mikeybal

Problems with graphics card

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Posted · Original PosterOP

Okay so right now I'm a bit angry, because I just built my new computer and was all excited to figure out that all my games are crashing. When I launch CSGO it crashes with this error code:

"Your graphics hardware does not support all features (CSM) needed to run this game.

When I launch Minecraft it crashes with this:

"The game crashed whilst initializing game
Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL"

I've tried updating drivers but mine is the newest, I've tried clean install of drivers, I tried to said solution to do a scan from command prompt, I've even reset the whole PC. Nothing works.

Really would like some help here, don't know what to do anymore. I don't know if I should go to BestBuy because I'm not sure they'd be able to help or not. Please.

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What are your specs? 

Might also be that you installed the wrong drivers

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Posted · Original PosterOP

Ryzen 3 2200g on Asrock B450m Pro4, with Rx 570 and 8gb ram

 

Before I reset the PC, I did a clean uninstall of all drivers the installed the one for the Rx 570, still diddn't work

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4 minutes ago, mikeybal said:

don't know what to do anymore

Uh, what's your PC's specs?


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Posted · Original PosterOP
8 minutes ago, r2724r16 said:

Uh, what's your PC's specs?

ryzen 3 2200g on asrock b450m pro4 with rx 570 gpu and 2x4gb ram 

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sounds driver related as your specs should have no trouble - try using DDU and reinstall the latest drivers for your video card. also go into DXdiag and make sure everything is ok.

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Did you install the chipset/VGA drivers and BIOS update?


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Posted · Original PosterOP
6 minutes ago, JordenForkKnife said:

Make sure your graphics card is plugged in all the way, and look for all the drivers you need for your gpu

try that

I have all the drivers and I just took my card out then reinstalled. 

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55 minutes ago, mikeybal said:

I have all the drivers and I just took my card out then reinstalled. 

Did you DDU the drivers then reinstall? Also make sure Windows and Bios is up to date. Was the GPU bought used?


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Posted · Original PosterOP
23 hours ago, SpookyCitrus said:

Did you DDU the drivers then reinstall? Also make sure Windows and Bios is up to date. Was the GPU bought used?

It was bought used

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Posted · Original PosterOP
On 5/20/2019 at 10:35 AM, JordenForkKnife said:

Make sure your graphics card is plugged in all the way, and look for all the drivers you need for your gpu

try that

I pushed down quite hard on the graphics card to make sure it's in, anymore and I'm scared I will break something. But I didn't hear any click from the retention slot. Is it supposed to be relatively audible?

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Posted · Original PosterOP
On 5/20/2019 at 10:16 AM, paddy-stone said:

Did you install the chipset/VGA drivers and BIOS update?

not sure what the chipset vga drivers are but I'm going to try to do a BIOS update, just not completely sure how to at the moment. i'll learn

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Posted · Original PosterOP
On 5/20/2019 at 10:09 AM, lordoftime79 said:

sounds driver related as your specs should have no trouble - try using DDU and reinstall the latest drivers for your video card. also go into DXdiag and make sure everything is ok.

that's the thing, dxdiag is showing me that there are problems, even though I have reinstalled driver multiple times

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1 hour ago, mikeybal said:

It was bought used

I've dealt with a few GPUs that have had this issue, opengl crashes and driver errors. A lot of the time it's because the card is running a modded firmware for mining, very common these days when buying cards for cheap on the used market. If DDU and fresh drivers aren't working then I'd flash the card with the correct firmware it's supposed to have and then DDU and reinstall drivers again. I've had several people come in, in the last few months that bought a card from some local classified and had the same issues. Every one of them was modded firmware. But sometimes you can just get a bad card. But you should definitely flash the right firmware onto it just to be sure.


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Posted · Original PosterOP
7 hours ago, SpookyCitrus said:

 But sometimes you can just get a bad card. But you should definitely flash the right firmware onto it just to be sure.

May I ask how to flash the firmware?

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First you need to get the stock bios for your specific card same model and everything, and use ATIFLASH to flash the bios onto the card, it can brick your card if you do it wrong, then it's a whole new can of worms, so you have to make sure you feel comfortable doing it. I will also link a guide that explains how to do it step by step in detail, as it would be hard to explain it on here, you can probably find a video or two on how to do it as well. If you don't feel comfortable doing it then a local repair/service shop in your area might. You can call them and see if they do and what the price would be.

ATIFLASH:

https://www.techpowerup.com/download/ati-atiflash/

Guide on how to do it:

https://www.techpowerup.com/forums/threads/amd-ati-flashing-guide.212849/

 


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Posted · Original PosterOP
5 minutes ago, SpookyCitrus said:

First you need to get the stock bios for your specific card same model and everything, and use ATIFLASH to flash the bios onto the card, it can brick your card if you do it wrong, then it's a whole new can of worms, so you have to make sure you feel comfortable doing it. I will also link a guide that explains how to do it step by step in detail, as it would be hard to explain it on here, you can probably find a video or two on how to do it as well. If you don't feel comfortable doing it then a local repair/service shop in your area might. You can call them and see if they do and what the price would be.

ATIFLASH:

https://www.techpowerup.com/download/ati-atiflash/

Guide on how to do it:

https://www.techpowerup.com/forums/threads/amd-ati-flashing-guide.212849/

 

I did it. It installed the bios and said my pc needed to reboot. Screen turned off and hasn't turned back on. I turned PC off, then back on, checked inside, all fans are working including gpu fans, yet the screen wont turn on. I'm pretty f***ing scared I just destroyed my PC

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Turn your PC off, unplug the power cable from it and remove the cmos battery from the motherboard, leave it out for 5 minutes then put it back in and power the computer on, if there is still no display you may have flashed the wrong bios onto it, did you make sure it was the stock bios for you exact GPU? Same model and everything? Was it a ROM file? Like I said it's a complicated process and it's always better to have a professional that has done it before do it before attempting it yourself especially if you're new to this kind of thing. 

 

If it still doesn't turn on you can try this https://www.overclock.net/forum/74-graphics-cards-general/593427-how-unbrick-your-bricked-graphics-card-fix-failed-bios-flash.html but like I said before these are pretty complicated and if you don't feel comfortable doing it you NEED to take it into a shop that can fix it. Call around tell them you flashed the wrong bios onto the card and see if anyone can fix it. Some will either know exactly what to do or won't.

 


Main Desktop: Cpu - I7-8700k @5ghz | Mobo - Asus ROG STRIX Z390-E | Gpu - Evga GTX 1080ti FTW3 Ram - Corsair Vengeance LPX 16GB 3000mhz | Aio - H100i Pro RGB | Psu - Evga 850 GQ | Case - Fractal Design Meshify C White | Storage - Samsung 970 Pro M.2 NVME SSD 1x 1TB 1x 512GB / 1x Seagate Ironwolf Pro 4TB HDD |

 

TV Streaming PC: Intel Nuc CPU - i7 8th Gen | RAM - 16GB DDR4 2666mhz | Storage - 256GB WD Black M.2 NVME SSD |

 

Phone: Samsung Galaxy S10+ - Ceramic White 512GB |

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Posted · Original PosterOP
11 hours ago, SpookyCitrus said:

 did you make sure it was the stock bios for you exact GPU? Same model and everything? Was it a ROM file?

there was only 2 options and mine was the red dragon one so i chose that one, so it couldn't really have been the wrong bios

https://www.techpowerup.com/vgabios/?architecture=AMD&manufacturer=Powercolor&model=RX+570&interface=&memType=&memSize=&since=

 

think i will remove graphics card and use my integrated vega graphics to make sure everything is ok besides gpu, then i will take to a computer shop for help.

 

If it costs too much to fix, just going to return the card since there were initial driver problems and its second hand

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