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corsair mouse not working

BoggerBoss
By BoggerBoss
in Peripherals
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Go to solution Solved by Corsair Nick,

The mouse might have gone into bootloader mode.  Try the following and see if it bring the mouse back:

  • Turn off the mouse
  • Hold LMB + RMB
  • Turn on the mouse
  • Release LMB + RMB after 5 sec
Posted

so I've had the Harpoon RGB Wireless Gaming Mouse for about 4 months now. and all of a sudden it's just stopped working. I've sent a support ticket to them a few days ago but no response as of yet.  in the icue app, it shows up but with an exclamation mark but doesn't show me any information, it doesn't show up in Bluetooth mode nor does it work when plugged in. I have tried updating all the software and still nothing. please help.

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Posted

Can you try it on a different computer?

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  • Author
2 minutes ago, 191x7 said:

Can you try it on a different computer?

no i cant

 

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Posted

I've had issues with my mouse and keyboard before, and both were corsair. What I'd do is uninstall iCUE, then try the mouse without it. (I've had issues with iCUE before)  If that doesn't work, then try changing the USB port it's in. Try changing from USB2 to USB3 and vice versa, and try every single port you have. If none of that works then I'd suggest contacting corsair and they'll give you a new one.

 

Oh, it's wireless. Nevermind. Although do uninstall iCUE.

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Posted

first things first: its battery aint dead right?.

next, switch it to USB 3.0 if your using a 2.0, if that doesnt work try doing what they said

21 minutes ago, MeatFeastMan said:

I've had issues with my mouse and keyboard before, and both were corsair. What I'd do is uninstall iCUE, then try the mouse without it. (I've had issues with iCUE before)  If that doesn't work, then try changing the USB port it's in. Try changing from USB2 to USB3 and vice versa, and try every single port you have. If none of that works then I'd suggest contacting corsair and they'll give you a new one.

 

Oh, it's wireless. Nevermind. Although do uninstall iCUE.

hopefully this helps! 

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  res.end();
}

var NO = "i will not" + function(Fix your stuff) {

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}

 

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Posted

@Corsair Nick might be able to help

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[LOGITECH G402 REVIEW]

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Posted
  • Author
On 5/17/2019 at 9:11 PM, MeatFeastMan said:

I've had issues with my mouse and keyboard before, and both were corsair. What I'd do is uninstall iCUE, then try the mouse without it. (I've had issues with iCUE before)  If that doesn't work, then try changing the USB port it's in. Try changing from USB2 to USB3 and vice versa, and try every single port you have. If none of that works then I'd suggest contacting corsair and they'll give you a new one.

 

Oh, it's wireless. Nevermind. Although do uninstall iCUE.

its wireless but can be plugged in and that still doesnt work

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Posted
  • Solution

The mouse might have gone into bootloader mode.  Try the following and see if it bring the mouse back:

  • Turn off the mouse
  • Hold LMB + RMB
  • Turn on the mouse
  • Release LMB + RMB after 5 sec

Looking for more details about a product, or experiencing technical issues?  Visit our support page below, and one of our Technical Support staff can help you out:

https://support.corsair.com/

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  • 5 weeks later...
Posted
  • Author
On 5/21/2019 at 4:58 AM, Corsair Nick said:

The mouse might have gone into bootloader mode.  Try the following and see if it bring the mouse back:

  • Turn off the mouse
  • Hold LMB + RMB
  • Turn on the mouse
  • Release LMB + RMB after 5 sec

thanks. you are a life saver. can you tell me how it would have gone into bootloader mode so i can avoid this in the future?

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