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AluminiumTech

Thinking of switching Mobile Provider | What do you use? (UK)

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Posted · Original PosterOP

Hi there, I'm thinking of switching mobile provider. I'm kinda sick and tired of contracts.

 

Kinda sick and tired of Three's customer support and just want a good UK mobile provider with no contract sims.

 

I've been considering VOXI, Smarty and Giffgaff but they all have their share of problems.

 

What UK mobile provider do you use?

 

And what would you recommend for me?

 

Thanks :)

 

 


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As nobody else has chimed in yet, I'd just look at the below two links and pick the one that seems to suit me best.

 

Money Supermarket

 

https://www.4g.co.uk/coverage/

 

Essentially they're all going to be using one of the main companies networks anyway, so personally I'd just find the one on a network that has the best signal around where I live/work, with a sensible amount of date/mins/texts for what I normally use. If you're just going pay as you go, you shouldn't really have much of a need to contact any customer support to be honest.

 

For my personal use, looking at a few of them, I'd probably go with the Smarty unlimited one for £25 if I was in the UK (Unlimited everything pretty much & allegedly reasonable coverage by 3, albeit not as fast as EEs or Vodaphones general avg. data speed, but not super awful either), as I do use quite a bit of data and could quite easily use more than the 20gb I can get where I am, or the VOXI one with 45gb of data for £20.00 if Vodaphone had better coverage than 3.

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9 hours ago, AluminiumTech said:

What UK mobile provider do you use?

I use Vodafone and they're the worst mobile provider I've ever used. Avoid them at all costs.

Only use Vodafone if you like: being overcharged, having bad customer support and having horrible call quality.

9 hours ago, AluminiumTech said:

And what would you recommend for me?

I recommend an EE Flex Plan. It's like giffgaff but it uses EE's network instead of O2's network.


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9 hours ago, AluminiumTech said:

Kinda sick and tired of Three's customer support and just want a good UK mobile provider with no contract sims.

What's the problem with their customer support? I'm on Three with a 321 PAYG sim and essentially never have to call them. Note I'm very low usage so their PAYG suit me well as there's no expiry on credit. I don't really call or text so all my usage is data at 1p per MB, and I just don't use that much of it when out and about.

 

Edit: last time I had to contact Three was when I changed phone and the new one needed a different size sim. They sent me one at no cost. 

Edit 2: I also travel around Europe and US for work. I can use the same sim there at no extra cost!


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Posted · Original PosterOP
1 hour ago, porina said:

What's the problem with their customer support?

Their customer support is outsourced to India, they never seem to be able to fix anything and they are just very annoying to deal with. I should explain that I have 2 sims with them, 1 which is unlimited sim only contract and 1 which is phone contract I'm trying to get out of.

 

1 hour ago, porina said:

 

m on Three with a 321 PAYG sim and essentially never have to call them. Note I'm very low usage so their PAYG suit me well as there's no expiry on credit. I don't really call or text so all my usage is data at 1p per MB, and I just don't use that much of it when out and about.

 

Edit: last time I had to contact Three was when I changed phone and the new one needed a different size sim. They sent me one at no cost. 

Edit 2: I also travel around Europe and US for work. I can use the same sim there at no extra cost

 


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Posted · Original PosterOP
2 hours ago, IntMD said:

As nobody else has chimed in yet, I'd just look at the below two links and pick the one that seems to suit me best.

 

Money Supermarket

 

https://www.4g.co.uk/coverage/

 

Essentially they're all going to be using one of the main companies networks anyway, so personally I'd just find the one on a network that has the best signal around where I live/work, with a sensible amount of date/mins/texts for what I normally use. If you're just going pay as you go, you shouldn't really have much of a need to contact any customer support to be honest.

I'm not interested in PAYG. For me is too expensive and not worth it.

 

I was thinking of sim plans like GiffGaff or Smarty which are sims with loads of data texts and minutes without being on contract.

2 hours ago, IntMD said:

For my personal use, looking at a few of them, I'd probably go with the Smarty unlimited one for £25 if I was in the UK (Unlimited everything pretty much & allegedly reasonable coverage by 3, albeit not as fast as EEs or Vodaphones general avg. data speed, but not super awful either), as I do use quite a bit of data and could quite easily use more than the 20gb I can get where I am, or the VOXI one with 45gb of data for £20.00 if Vodaphone had better coverage than 3.

Three's coverage can be iffy and their speeds lately are trash cos they're testing 5G on their 4G network.


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Posted · Original PosterOP
2 hours ago, XR6 said:

I use Vodafone and they're the worst mobile provider I've ever used. Avoid them at all costs.

Only use Vodafone if you like: being overcharged, having bad customer support and having horrible call quality.

I recommend an EE Flex Plan. It's like giffgaff but it uses EE's network instead of O2's network.

EE Flex plans look very expensive.

 £15 for 5GB is very big ouch.

 

Edit: And it looks like there's a bunch of hidden charges like being charged for using voicemail and other stuff.


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4 minutes ago, AluminiumTech said:

EE Flex plans look very expensive.

 £15 for 5GB is very big ouch.

Yeah, they are expensive but you get what you pay for. You get the same coverage, data speed and customer support as EE PAYG/contract customers, which IMO is worth the extra cost.


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Posted · Original PosterOP
56 minutes ago, XR6 said:

Yeah, they are expensive but you get what you pay for. You get the same coverage, data speed and customer support as EE PAYG/contract customers, which IMO is worth the extra cost.

Even for all their hidden charges like voicemail, sending SMS messages etc?

 

I've seen Tesco Mobile's contract free sims which seem to offer more reasonable prices

 

Edit: Also I've seen Asda Mobile which uses EE's network.


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Posted · Original PosterOP

Edit: Now I'm back to square one cos nobody seems to offer exactly what I want :(.


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