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Aaron7323

Computer freezing. Please help.

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Posted · Original PosterOP

Greetings forum. Please help, I'm reaching the point that I might consider just buying a new pc at this point. So my problem is as follows. My computer freezes. Times are a bit random but it's every 30 min or so. Freezes up for a good 15 seconds where I can't do anything, the sound still works though. If I'm in a game, game and everything will freeze but I can still chat on discord. Weird I know. So this happened when I upgraded my pc. I got a new power supply (antec eag 550w gold standard), ssd (Kingston 480gb) and lastly graphics card (second hand gtx 1070 Asus dual OC). So I tried reinstalling windows, this helped but not a lot. It reduced the frequency of freezes. I then upgraded ALL, my drivers. No help. After this I tried running all the diagnostics I could. Hard drive sentinel came back with nothing. Malwarebytes, came back with nothing. Tried resetting the vbios on graphics card, again, nothing. Only thing I noticed was whenever it would freeze, the Gpu usage would drop to 0%. Now since this card was second hand and previously used for mining I thought maybe it was that and after trying to troubleshoot everything else my only thought is it has to he the gpu. So I replaced it. Bought a new xfx Rx590 fat boy. Placed it in pc, installed drivers and boom! It happened again. I don't know where to go now. What could be the problem at this point. Please help

Specs:

I7 4790

Asrock z97 anniversary

Hyperx 16gb (2x 8gb)

Kingston 480gb ssd

3tb hdd

Antec eag 550w gold psu

Xfx rx590 gpu

 

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Is your CPU overheating? Which CPU is it, which cooling and which motherboard?

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Posted · Original PosterOP
11 minutes ago, 191x7 said:

Is your CPU overheating? Which CPU is it, which cooling and which motherboard?

2 minutes ago, Derrk said:

could you list your full specs?

Updated. Sorry about that. Cpu is not overheating by the way. Surely if it was overheating it would cut out completely or performance throttle a lot before then? 

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Just now, Aaron7323 said:

Cpu is not overheating by the way. Surely if it was overheating it would cut out completely or performance throttle a lot before then? 

It might throttle the performance gradually, but it might also cause stalls like you're experiencing, especially if the VRM-s and/or the chipset overheat too.

 

Does the board run the latest Bios?

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10 minutes ago, Aaron7323 said:

Updated. Sorry about that. Cpu is not overheating by the way. Surely if it was overheating it would cut out completely or performance throttle a lot before then? 

does the current gpu drop to 0% when the computer freezes? how old is the psu?

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Posted · Original PosterOP
7 minutes ago, 191x7 said:

It might throttle the performance gradually, but it might also cause stalls like you're experiencing, especially if the VRM-s and/or the chipset overheat too.

 

Does the board run the latest Bios?

I will monitor Temps and let you know. What program would be best for monitoring all Temps such as on vrms if that's possible? I did update the bios somewhat recently but I can update again. Ill do that and let you know. 

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Posted · Original PosterOP
6 minutes ago, Derrk said:

does the current gpu drop to 0% when the computer freezes? how old is the psu?

Gpu does drop to 0% when it freezes. Once pc comes back to it the gpu usage climbs back up. The psu is brand new, only like 3 months old. 

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2 minutes ago, Aaron7323 said:

I will monitor Temps and let you know. What program would be best for monitoring all Temps such as on vrms if that's possible? I did update the bios somewhat recently but I can update again. Ill do that and let you know. 

 

1 minute ago, Aaron7323 said:

Gpu does drop to 0% when it freezes. Once pc comes back to it the gpu usage climbs back up. The psu is brand new, only like 3 months old. 

 

I usually recommend HWMonitor for temperature monitoring. 

 

Did you clean the old drivers when installing the Radeon? If not, you might want to remove the nVidia drivers (Display Driver Uninstaller DDU comes to mind).

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Posted · Original PosterOP
3 minutes ago, 191x7 said:

 

 

I usually recommend HWMonitor for temperature monitoring. 

 

Did you clean the old drivers when installing the Radeon? If not, you might want to remove the nVidia drivers (Display Driver Uninstaller DDU comes to mind).

I did manually uninstall through control panel but wi use Uninstaller too. 

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Posted · Original PosterOP
4 minutes ago, 191x7 said:

 

 

I usually recommend HWMonitor for temperature monitoring. 

 

Did you clean the old drivers when installing the Radeon? If not, you might want to remove the nVidia drivers (Display Driver Uninstaller DDU comes to mind).

Friend told me it could be my ram? Is there a way to test this just in case? 

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3 minutes ago, Aaron7323 said:

Friend told me it could be my ram? Is there a way to test this just in case? 

PassMark Memtest86+ is usually reliable. But it can take hours to complete a single pass, and completing a single pass isn't proof that the memory is 100% stable.

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9 minutes ago, Aaron7323 said:

Gpu does drop to 0% when it freezes. Once pc comes back to it the gpu usage climbs back up. The psu is brand new, only like 3 months old. 

I'm not sure if this applies since you switched from nvidia to an amd gpu, but have you run DDU to remove all the old drivers? Again, i'm not sure if its applicable in this scenario, but it wouldn't hurt to try

 

1 minute ago, Aaron7323 said:

Is there a way to test this just in case? 

memtest86 is a pretty good program for testing ram. However, intel isn't very picky when it comes to ram but it is possible that one of the dimms died.

theres also a good console command for testing ram, but it isn't coming to me off the top of my head

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Posted · Original PosterOP
6 minutes ago, Derrk said:

I'm not sure if this applies since you switched from nvidia to an amd gpu, but have you run DDU to remove all the old drivers? Again, i'm not sure if its applicable in this scenario, but it wouldn't hurt to try

 

memtest86 is a pretty good program for testing ram. However, intel isn't very picky when it comes to ram but it is possible that one of the dimms died.

theres also a good console command for testing ram, but it isn't coming to me off the top of my head

 

6 minutes ago, 191x7 said:

PassMark Memtest86+ is usually reliable. But it can take hours to complete a single pass, and completing a single pass isn't proof that the memory is 100% stable.

I'll try memtest86 and DDU. Thanks lads. 

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Just now, Aaron7323 said:

 

I'll try memtest86 and DDU. Thanks lads. 

Ok. Let us know how it goes.

 

Btw I'd recommend testing each RAM module alone, 1 at a time.

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Posted · Original PosterOP
12 minutes ago, 191x7 said:

Ok. Let us know how it goes.

 

Btw I'd recommend testing each RAM module alone, 1 at a time.

I will do this. Thanks a lot for all the help guys. I really appreciate it. 

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Posted · Original PosterOP
On 5/16/2019 at 9:39 AM, 191x7 said:

Ok. Let us know how it goes.

 

Btw I'd recommend testing each RAM module alone, 1 at a time.

I'm back! So I ran memtest with both the sticks, 4 passes. First stick, after each pass says "RAM may be vulnerable to high frequency row hammer bit flips". The second stick is busy finishing its 4th pass and only returned the same message after 1st pass. Aside to that no errors. Could that be the problem? 

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Posted · Original PosterOP
On 5/16/2019 at 9:31 AM, Derrk said:

I'm not sure if this applies since you switched from nvidia to an amd gpu, but have you run DDU to remove all the old drivers? Again, i'm not sure if its applicable in this scenario, but it wouldn't hurt to try

 

memtest86 is a pretty good program for testing ram. However, intel isn't very picky when it comes to ram but it is possible that one of the dimms died.

theres also a good console command for testing ram, but it isn't coming to me off the top of my head

Update in comments above! 

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On 5/19/2019 at 2:10 PM, Aaron7323 said:

I'm back! So I ran memtest with both the sticks, 4 passes. First stick, after each pass says "RAM may be vulnerable to high frequency row hammer bit flips". The second stick is busy finishing its 4th pass and only returned the same message after 1st pass. Aside to that no errors. Could that be the problem? 

I would assume that this isn't the problem. Perhaps try switching the ram in different slots

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