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Computer freezing. Please help.

Greetings forum. Please help, I'm reaching the point that I might consider just buying a new pc at this point. So my problem is as follows. My computer freezes. Times are a bit random but it's every 30 min or so. Freezes up for a good 15 seconds where I can't do anything, the sound still works though. If I'm in a game, game and everything will freeze but I can still chat on discord. Weird I know. So this happened when I upgraded my pc. I got a new power supply (antec eag 550w gold standard), ssd (Kingston 480gb) and lastly graphics card (second hand gtx 1070 Asus dual OC). So I tried reinstalling windows, this helped but not a lot. It reduced the frequency of freezes. I then upgraded ALL, my drivers. No help. After this I tried running all the diagnostics I could. Hard drive sentinel came back with nothing. Malwarebytes, came back with nothing. Tried resetting the vbios on graphics card, again, nothing. Only thing I noticed was whenever it would freeze, the Gpu usage would drop to 0%. Now since this card was second hand and previously used for mining I thought maybe it was that and after trying to troubleshoot everything else my only thought is it has to he the gpu. So I replaced it. Bought a new xfx Rx590 fat boy. Placed it in pc, installed drivers and boom! It happened again. I don't know where to go now. What could be the problem at this point. Please help

Specs:

I7 4790

Asrock z97 anniversary

Hyperx 16gb (2x 8gb)

Kingston 480gb ssd

3tb hdd

Antec eag 550w gold psu

Xfx rx590 gpu

 

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Is your CPU overheating? Which CPU is it, which cooling and which motherboard?

M.S.C.E. (M.Sc. Computer Engineering), Senior IT advisor in a hospital, 30 years of gaming, 20 years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Philips 226VL - Logitech G Pro X Superlight with Tiger Ice - HyperX Alloy Origins Core (TKL) - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Arcadyan ISP router - 35/7 Mbps vDSL
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color 
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - Logitech G710+ - Roccat Kone Pure Military Desert strike - Logitech S-220
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10 minutes ago, 191x7 said:

Is your CPU overheating? Which CPU is it, which cooling and which motherboard?

Forgot to do this. Updated, sorry about that. 

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11 minutes ago, 191x7 said:

Is your CPU overheating? Which CPU is it, which cooling and which motherboard?

2 minutes ago, Derrk said:

could you list your full specs?

Updated. Sorry about that. Cpu is not overheating by the way. Surely if it was overheating it would cut out completely or performance throttle a lot before then? 

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Just now, Aaron7323 said:

Cpu is not overheating by the way. Surely if it was overheating it would cut out completely or performance throttle a lot before then? 

It might throttle the performance gradually, but it might also cause stalls like you're experiencing, especially if the VRM-s and/or the chipset overheat too.

 

Does the board run the latest Bios?

M.S.C.E. (M.Sc. Computer Engineering), Senior IT advisor in a hospital, 30 years of gaming, 20 years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Philips 226VL - Logitech G Pro X Superlight with Tiger Ice - HyperX Alloy Origins Core (TKL) - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Arcadyan ISP router - 35/7 Mbps vDSL
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color 
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - Logitech G710+ - Roccat Kone Pure Military Desert strike - Logitech S-220
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10 minutes ago, Aaron7323 said:

Updated. Sorry about that. Cpu is not overheating by the way. Surely if it was overheating it would cut out completely or performance throttle a lot before then? 

does the current gpu drop to 0% when the computer freezes? how old is the psu?

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7 minutes ago, 191x7 said:

It might throttle the performance gradually, but it might also cause stalls like you're experiencing, especially if the VRM-s and/or the chipset overheat too.

 

Does the board run the latest Bios?

I will monitor Temps and let you know. What program would be best for monitoring all Temps such as on vrms if that's possible? I did update the bios somewhat recently but I can update again. Ill do that and let you know. 

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6 minutes ago, Derrk said:

does the current gpu drop to 0% when the computer freezes? how old is the psu?

Gpu does drop to 0% when it freezes. Once pc comes back to it the gpu usage climbs back up. The psu is brand new, only like 3 months old. 

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2 minutes ago, Aaron7323 said:

I will monitor Temps and let you know. What program would be best for monitoring all Temps such as on vrms if that's possible? I did update the bios somewhat recently but I can update again. Ill do that and let you know. 

 

1 minute ago, Aaron7323 said:

Gpu does drop to 0% when it freezes. Once pc comes back to it the gpu usage climbs back up. The psu is brand new, only like 3 months old. 

 

I usually recommend HWMonitor for temperature monitoring. 

 

Did you clean the old drivers when installing the Radeon? If not, you might want to remove the nVidia drivers (Display Driver Uninstaller DDU comes to mind).

M.S.C.E. (M.Sc. Computer Engineering), Senior IT advisor in a hospital, 30 years of gaming, 20 years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Philips 226VL - Logitech G Pro X Superlight with Tiger Ice - HyperX Alloy Origins Core (TKL) - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Arcadyan ISP router - 35/7 Mbps vDSL
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color 
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - Logitech G710+ - Roccat Kone Pure Military Desert strike - Logitech S-220
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3 minutes ago, 191x7 said:

 

 

I usually recommend HWMonitor for temperature monitoring. 

 

Did you clean the old drivers when installing the Radeon? If not, you might want to remove the nVidia drivers (Display Driver Uninstaller DDU comes to mind).

I did manually uninstall through control panel but wi use Uninstaller too. 

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4 minutes ago, 191x7 said:

 

 

I usually recommend HWMonitor for temperature monitoring. 

 

Did you clean the old drivers when installing the Radeon? If not, you might want to remove the nVidia drivers (Display Driver Uninstaller DDU comes to mind).

Friend told me it could be my ram? Is there a way to test this just in case? 

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3 minutes ago, Aaron7323 said:

Friend told me it could be my ram? Is there a way to test this just in case? 

PassMark Memtest86+ is usually reliable. But it can take hours to complete a single pass, and completing a single pass isn't proof that the memory is 100% stable.

M.S.C.E. (M.Sc. Computer Engineering), Senior IT advisor in a hospital, 30 years of gaming, 20 years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Philips 226VL - Logitech G Pro X Superlight with Tiger Ice - HyperX Alloy Origins Core (TKL) - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Arcadyan ISP router - 35/7 Mbps vDSL
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color 
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - Logitech G710+ - Roccat Kone Pure Military Desert strike - Logitech S-220
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9 minutes ago, Aaron7323 said:

Gpu does drop to 0% when it freezes. Once pc comes back to it the gpu usage climbs back up. The psu is brand new, only like 3 months old. 

I'm not sure if this applies since you switched from nvidia to an amd gpu, but have you run DDU to remove all the old drivers? Again, i'm not sure if its applicable in this scenario, but it wouldn't hurt to try

 

1 minute ago, Aaron7323 said:

Is there a way to test this just in case? 

memtest86 is a pretty good program for testing ram. However, intel isn't very picky when it comes to ram but it is possible that one of the dimms died.

theres also a good console command for testing ram, but it isn't coming to me off the top of my head

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6 minutes ago, Derrk said:

I'm not sure if this applies since you switched from nvidia to an amd gpu, but have you run DDU to remove all the old drivers? Again, i'm not sure if its applicable in this scenario, but it wouldn't hurt to try

 

memtest86 is a pretty good program for testing ram. However, intel isn't very picky when it comes to ram but it is possible that one of the dimms died.

theres also a good console command for testing ram, but it isn't coming to me off the top of my head

 

6 minutes ago, 191x7 said:

PassMark Memtest86+ is usually reliable. But it can take hours to complete a single pass, and completing a single pass isn't proof that the memory is 100% stable.

I'll try memtest86 and DDU. Thanks lads. 

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Just now, Aaron7323 said:

 

I'll try memtest86 and DDU. Thanks lads. 

Ok. Let us know how it goes.

 

Btw I'd recommend testing each RAM module alone, 1 at a time.

M.S.C.E. (M.Sc. Computer Engineering), Senior IT advisor in a hospital, 30 years of gaming, 20 years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Philips 226VL - Logitech G Pro X Superlight with Tiger Ice - HyperX Alloy Origins Core (TKL) - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Arcadyan ISP router - 35/7 Mbps vDSL
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color 
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - Logitech G710+ - Roccat Kone Pure Military Desert strike - Logitech S-220
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12 minutes ago, 191x7 said:

Ok. Let us know how it goes.

 

Btw I'd recommend testing each RAM module alone, 1 at a time.

I will do this. Thanks a lot for all the help guys. I really appreciate it. 

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On 5/16/2019 at 9:39 AM, 191x7 said:

Ok. Let us know how it goes.

 

Btw I'd recommend testing each RAM module alone, 1 at a time.

I'm back! So I ran memtest with both the sticks, 4 passes. First stick, after each pass says "RAM may be vulnerable to high frequency row hammer bit flips". The second stick is busy finishing its 4th pass and only returned the same message after 1st pass. Aside to that no errors. Could that be the problem? 

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On 5/16/2019 at 9:31 AM, Derrk said:

I'm not sure if this applies since you switched from nvidia to an amd gpu, but have you run DDU to remove all the old drivers? Again, i'm not sure if its applicable in this scenario, but it wouldn't hurt to try

 

memtest86 is a pretty good program for testing ram. However, intel isn't very picky when it comes to ram but it is possible that one of the dimms died.

theres also a good console command for testing ram, but it isn't coming to me off the top of my head

Update in comments above! 

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On 5/19/2019 at 2:10 PM, Aaron7323 said:

I'm back! So I ran memtest with both the sticks, 4 passes. First stick, after each pass says "RAM may be vulnerable to high frequency row hammer bit flips". The second stick is busy finishing its 4th pass and only returned the same message after 1st pass. Aside to that no errors. Could that be the problem? 

I would assume that this isn't the problem. Perhaps try switching the ram in different slots

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