Jump to content
Search In
  • More options...
Find results that contain...
Find results in...
NickToye

Corsair Void RGB Wireless battery issues

Recommended Posts

Posted · Original PosterOP

Hi I acquired a headset from a friend, he hardly used them as he won another pair.  The ones in question are the Corsair Void RGB Wireless ones.  Problem I am having is that the thing doesn't seem to charge, I've done all the steps listed here - http://forum.corsair.com/v3/showthread.php?p=1001719#post1001719

 

Left them charging for around 6 hours tonight while I was out, the light was showing amber, and it was still showing amber when I got home, so I thought I would see how they were doing.  iCue said they were at 76%, but within a minute this dropped to 26% and 2 minutes later they shut down with no battery.

 

Any ideas?

 @Corsair Nick

Link to post
Share on other sites
Posted · Original PosterOP
10 minutes ago, Streetguru said:

Just send it in under warranty

Not sure he still has it, think he may have purchased it from a store that went bust.

 

Either way, I think i'm going to get my money back and buy a new one.

Link to post
Share on other sites
Posted · Original PosterOP
4 hours ago, JabroniBaloney said:

Your friend just gave you his broken headset.

Well I don't know that, I would hope that was not the case.

Link to post
Share on other sites
17 hours ago, NickToye said:

Not sure he still has it, think he may have purchased it from a store that went bust.

 

Either way, I think i'm going to get my money back and buy a new one.

If the headset is less than a year or two old than there will be a warranty through Corsair not the store he bought it from, contact Corsair support and give them the serial or product number and they can help you see if they headset is still under warranty. Have you tried a different charging cable yet? Any micro usb will work.


Main Desktop: Cpu - I7-8700k @5ghz | Mobo - Asus ROG STRIX Z390-E | Gpu - Asus ROG STRIX 2080ti OC Ram - G.Skill Trident Z RGB 16GB 3200mhz | Aio - H100i Pro RGB | Psu - Evga 850 GQ | Case - Fractal Design Meshify C White | Storage - Samsung 970 Pro M.2 NVME SSD 1x 1TB 1x 512GB / 1x Seagate Ironwolf Pro 4TB HDD |

 

TV Streaming PC: Intel Nuc CPU - i7 8th Gen | RAM - 16GB DDR4 2666mhz | Storage - 256GB WD Black M.2 NVME SSD |

 

Phone: Samsung Galaxy S10+ - Ceramic White 512GB |

 

If you ask for a Mid Tower case recommend, I will 90% of the time recommend the Fractal Design Meshify C or S2.

Link to post
Share on other sites
Posted · Original PosterOP
2 minutes ago, SpookyCitrus said:

If the headset is less than a year or two old than there will be a warranty through Corsair not the store he bought it from, contact Corsair support and give them the serial or product number and they can help you see if they headset is still under warranty. Have you tried a different charging cable yet? Any micro usb will work.

yeah I did, he's got it back now.  Says I have first refusal when he gets it back, so if its cheaper then brand new, then could be worth thinking about.

Link to post
Share on other sites

If cycling the battery isn't working, the headset most likely will need to be replaced.  As far as warranty goes, I would have your friend create a ticket and submit his info because our warranty is not transferable.  If the headset is within 2 years, we can get a replacement sent out.


Looking for more details about a product, or experiencing technical issues?  Visit our support page below, and one of our Technical Support staff can help you out:

https://support.corsair.com/

Link to post
Share on other sites
Posted · Original PosterOP
4 minutes ago, Corsair Nick said:

If cycling the battery isn't working, the headset most likely will need to be replaced.  As far as warranty goes, I would have your friend create a ticket and submit his info because our warranty is not transferable.  If the headset is within 2 years, we can get a replacement sent out.

Yeah I believe he will do that.

Link to post
Share on other sites

The joys of wireless headphones. They are nice to have but suck when you have battery issues. Hope you get this figured out 


CPU: Ryzen 5 3600

Mobo: MSI B450 Tomahawk

Cooler: Corsair h100i rgb platinum

Fans: 3 Corsair ML120 rgb 

GPU: Asus Strix Rtx 2070

Ram: 16gb Corsair Vengeance Rgb Pro 3600

Case: Fractal design focus G

PSU: Corsair RM650X

Storage: 256gb adata su800 os drive, 1tb Adata SU800, 500gb Samsung 860 evo

Display: Acer Nitro VG271, 144hz IPS 

Mouse: Logitech G703

Keyboard: Razer ornata chroma 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


×