Monitor turns off mid use - restart required

OHCHEEKY · April 17, 2019

Hi guys,

1st time posting here, i've got a really annoying problem at the moment which started about 2 weeks ago (my pc is about 5 months old now). Mid-use (mainly while gaming but has happened while not under load as well), my monitor will turn off saying that its not getting signal from the HDMI 1 / HDMI 2 anymore. Changing the HDMI slot i'm using when this happens does not fix the problem. I then have to turn the computer off and change the HDMI cable into the other slot that its not currently on, then when I turn back on, it picks up the signal again (most of the time), if i force restart without doing this it will say no signal from HDMI 1/2 whichever is currently in use. Have tried using display port cable instead but does not change what happens. I am not good technically, this is my first time with a pc i've built, but i've tried updating drivers, bios, monitor software, fiddling with fans, tweaking settings in AMD wattman and a few other bits and pieces but the problem keeps coming back... I've found a couple of people who also have the same/similar problem (see here for reference (my computer doesn't restart itself like his does though) - https://www.reddit.com/r/techsupport/comments/bbjad5/my_computer_restarts_and_black_screens_every/), their end fix was swapping it with someone else's card which isn't an option for me.

Also i forgot to say one thing its done a couple of times - the screen goes black and then statics for a second and then reconnects without me doing anything. This happens I feel instead of the blackscreen thing, like the PC is doing this and then not going into full shit mode. Its annoying but way better than having to force a restart.

My monitor is a Optix MPG27CQ, graphics card is a vega 64, cpu is AMD Ryzen 7 2700X Gen2 8 Core AM4.

I would really love some help if possible please as I just want to get on and game uninterrupted!

Any help appreciated, many thanks.

Turtle Rig · April 17, 2019

5 hours ago, OHCHEEKY said:

Hi guys,

1st time posting here, i've got a really annoying problem at the moment which started about 2 weeks ago (my pc is about 5 months old now). Mid-use (mainly while gaming but has happened while not under load as well), my monitor will turn off saying that its not getting signal from the HDMI 1 / HDMI 2 anymore. Changing the HDMI slot i'm using when this happens does not fix the problem. I then have to turn the computer off and change the HDMI cable into the other slot that its not currently on, then when I turn back on, it picks up the signal again (most of the time), if i force restart without doing this it will say no signal from HDMI 1/2 whichever is currently in use. Have tried using display port cable instead but does not change what happens. I am not good technically, this is my first time with a pc i've built, but i've tried updating drivers, bios, monitor software, fiddling with fans, tweaking settings in AMD wattman and a few other bits and pieces but the problem keeps coming back... I've found a couple of people who also have the same/similar problem (see here for reference (my computer doesn't restart itself like his does though) - https://www.reddit.com/r/techsupport/comments/bbjad5/my_computer_restarts_and_black_screens_every/), their end fix was swapping it with someone else's card which isn't an option for me.

My monitor is a Optix MPG27CQ, graphics card is a vega 64, cpu is AMD Ryzen 7 2700X Gen2 8 Core AM4.

I would really love some help if possible please as I just want to get on and game uninterrupted!

Any help appreciated, many thanks.

When it was working ; Have you installed any apps or update drivers since then ?

Turtle Rig · April 17, 2019

You can also do a system restore and go back to the date it was working fine. Just my thoughts at this moment.

OHCHEEKY · April 18, 2019

13 hours ago, Turtle Rig said:

When it was working ; Have you installed any apps or update drivers since then ?

Hello, thank you very much for your response. The only thing I can see that I installed around then was 'Update for Windows 10 for X64-based systems (KB4023057)'. I am pretty sure this was after the problem started though, no other apps around then. I've updated, deleted and reinstalled drivers since then, before it happened I hadn't touched them recently. Re the system restore, not done that before, sounds like I could easily mess that up and also would all the bits and pieces i've done since then, drivers, tweaking XYZ will then be undone and i'll need to redo all those? I started working through some of the errors in event logs and fixing those one by one as well. Since the problem happened as I feel out the blue, i'm not sure if this would fix it from happening again in the future. I think maybe i've got a setting wrong somewhere which just as a PC noob i'm unaware of.

Also i forgot to say one thing its done a couple of times - the screen goes black and then statics for a second and then reconnects without me doing anything.