Jump to content
Search In
  • More options...
Find results that contain...
Find results in...
Askingcarpet

Can't reactivate Windows 10 digital license after motherboard change

Recommended Posts

Posted · Original PosterOP

So just yesterday I finished rebuilding my PC (swapped everything but the hard drive and gpu) and added another hdd. I did a fresh install of windows on the new drive and when I tried to activate windows with my MS account it just said that it couldn't reactivate windows on this device. I also tried to boot windows on the old drive but the license seems to be gone there too.

I had upgraded from a retail windows 7 to windows 10 around 2016 and I don't have the win7 key since I bought the computer like 9 years ago. Contacted support twice and all they said was that if I didn't have the key I'd have to buy another one. Any ideas on how to solve this?


CPU: Core i3 8100 @ 3,6GHz 

GPU: Zotac GeForce GTX 750ti 2GB 

Motherboard: Gigabyte GA-B360M-DS3H

RAM: 8GB DDR4 Crucial Ballistix Sport @ 2400mHz

Storage: 2TB WD 7200RPM HDD, 2TB Seagate Barracuda 7200RPM HDD

Case: Deepcool Dukase V3

PSU: Corsair CX450

Keyboard: Cougar Core

Mouse: Logitech G502

Headset: HyperX Cloud Stinger

Link to post
Share on other sites

Probably locked to that motherboard you had

You can most likely just talk to MS support and they'll help you

 

Might also be able to see where it is locked to through your ms account


|| ℍ𝕚 𝕙𝕠𝕨 𝕒𝕣𝕖 𝕪𝕒 || 

Community Standards || Tech News Posting Guidelines

---======================================================================---

CPU: R5 3600 || GPU: GTX 1080 || Memory: 16GB @ 3200 || Cooler: Noctua D15 || PSU: 750W EVGA G2 || Case: Define C

Link to post
Share on other sites
4 minutes ago, Askingcarpet said:

So just yesterday I finished rebuilding my PC (swapped everything but the hard drive and gpu) and added another hdd. I did a fresh install of windows on the new drive and when I tried to activate windows with my MS account it just said that it couldn't reactivate windows on this device. I also tried to boot windows on the old drive but the license seems to be gone there too.

I had upgraded from a retail windows 7 to windows 10 around 2016 and I don't have the win7 key since I bought the computer like 9 years ago. Contacted support twice and all they said was that if I didn't have the key I'd have to buy another one. Any ideas on how to solve this?

You have to buy another key. Digital licenses (or OEM licenses such as your old Windows 7) are tied to the original motherboard and have a limited number of reactivations allowed.

Once this maximum is reached you need to purchase a new key.

 

I would suggest buying a genuine retail key from the Microsoft website and tying it to your microsoft account. This way it'll always activate your copy of Windows, so long that you log into the account under the profile.

 

Here's Linus running into the same issue:

 


 

 

Link to post
Share on other sites

Windows license is stored in the motherboard, so if you change it, you have to get new copy of Windows too.


Main system: i7 8700k 5Ghz / Asus Prime Z370-A / Corsair Vengeance 2x8GB 3000Mhz / Gigabyte RTX2080 Aorus Extreme / EVGA 750W GQ / Fractal Design Meshify C

Link to post
Share on other sites
Posted · Original PosterOP
30 minutes ago, Slottr said:

Probably locked to that motherboard you had

You can most likely just talk to MS support and they'll help you

 

Might also be able to see where it is locked to through your ms account

Both times i contacted the support they just kinda asked for the key, and when i told them i didnt have it since it's been 9 years since i bought it, they just said i'd have to buy a new one


CPU: Core i3 8100 @ 3,6GHz 

GPU: Zotac GeForce GTX 750ti 2GB 

Motherboard: Gigabyte GA-B360M-DS3H

RAM: 8GB DDR4 Crucial Ballistix Sport @ 2400mHz

Storage: 2TB WD 7200RPM HDD, 2TB Seagate Barracuda 7200RPM HDD

Case: Deepcool Dukase V3

PSU: Corsair CX450

Keyboard: Cougar Core

Mouse: Logitech G502

Headset: HyperX Cloud Stinger

Link to post
Share on other sites
Posted · Original PosterOP
33 minutes ago, Alexsolo said:

You have to buy another key. Digital licenses (or OEM licenses such as your old Windows 7) are tied to the original motherboard and have a limited number of reactivations allowed.

Once this maximum is reached you need to purchase a new key.

 

I would suggest buying a genuine retail key from the Microsoft website and tying it to your microsoft account. This way it'll always activate your copy of Windows, so long that you log into the account under the profile.

 

Here's Linus running into the same issue:

 

I did have a retail copy, which i upgraded to windows 10 in 2016, then linked to my account and it got transformed into a "digital license" which i could transfer. Except now i can't, and the support guys just told me i 100% need a key to reactivate or buy a new one. If this is seriously how they treat this subject then i'll just either pirate it or buy a $10 key from ebay.


CPU: Core i3 8100 @ 3,6GHz 

GPU: Zotac GeForce GTX 750ti 2GB 

Motherboard: Gigabyte GA-B360M-DS3H

RAM: 8GB DDR4 Crucial Ballistix Sport @ 2400mHz

Storage: 2TB WD 7200RPM HDD, 2TB Seagate Barracuda 7200RPM HDD

Case: Deepcool Dukase V3

PSU: Corsair CX450

Keyboard: Cougar Core

Mouse: Logitech G502

Headset: HyperX Cloud Stinger

Link to post
Share on other sites

You seem to misunderstood the terms of free Win10 upgrade. The free Win7 upgrade to Win10 was for the lifetime of original device (in your case motherboard) you activated the upgrade on when linking your MS account. It is non-transferable to a new PC (switching motherboards is considered as a new PC).

 

Digital Entitlement License works same as OEM key, Your Win7 key remains a retail Win7 key.

Link to post
Share on other sites
On 4/14/2019 at 4:39 PM, Askingcarpet said:

I did have a retail copy, which i upgraded to windows 10 in 2016, then linked to my account and it got transformed into a "digital license" which i could transfer. Except now i can't, and the support guys just told me i 100% need a key to reactivate or buy a new one. If this is seriously how they treat this subject then i'll just either pirate it or buy a $10 key from ebay.

See @C2dan88's post. You need a new license in this case. 

 

What you do instead of getting a real license is up to you but cannot be discussed on the forum. 


 

 

Link to post
Share on other sites
On 4/16/2019 at 2:49 AM, C2dan88 said:

You seem to misunderstood the terms of free Win10 upgrade. The free Win7 upgrade to Win10 was for the lifetime of original device (in your case motherboard) you activated the upgrade on when linking your MS account. It is non-transferable to a new PC (switching motherboards is considered as a new PC).

 

Digital Entitlement License works same as OEM key, Your Win7 key remains a retail Win7 key.

Are you sure? My understanding is if your earlier license was retail, the free Windows 10 upgrade license is treated as the same (retail) allowing you to perform significant hardware changes (i.e. a motherboard swap). I ran into this problem about 12 months ago and did a fair bit of research before purchasing a retail key (at a sweet price) so I didn't have to experience this again.

 

The fact that the original poster stated Microsoft Support asked for his Windows 7 retail key leads me to believe my statement above is true; it's just a pity that he cannot supply it.

 

PS. I just bought another license (Windows 10 Pro Retail) for $US16.13 from LVOGO.com using the coupon PTL20

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


×