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Pkelex

Kbdfans

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Posted · Original PosterOP

So I bought some mechanical switches from kbdfans like 2 days ago and although I received my tracking number when I put it in the tracking page it says the following(picture) I've contacted the site and they said I have to wait but it's been 2 days like this should I be worried? Screenshot_20190325_160138_com.android.chrome.thumb.jpg.2ba5b59571e7154c63dcd2945cc366bb.jpg

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International shipping is usually slower. They ship from China and us a service called ePacket.This will transfer to a local carrier and use a different tracking number when it reaches the destination country. So make sure you are using the right tracking number. My experience with ePacket is they some times take a week between updates.

 

Also Kbdfans has excellent customer service. If your package is lost I bet they they will refund you or just ship you a second one for free.

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15 minutes ago, Pkelex said:

So I bought some mechanical switches from kbdfans like 2 days ago and although I received my tracking number when I put it in the tracking page it says the following(picture) I've contacted the site and they said I have to wait but it's been 2 days like this should I be worried? 

This is pretty normal, the tracking number hasn't been updated yet and depending on the carrier it might take up to a week before you see any information.

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My limited experience with shipping internationally is that it can take anywhere from a few months to a few days. I wouldn't worry much at all.

If you're worried, you can always email the shipper and ask them for an estimate between updates.


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The tracking number that they have doesn't update regularly like UPS, or FedEx. For me, it was shown as nothing for a while then it showed that it was in New York at customs. FYI: It took mine a total for 3 weeks to arrive to the East Coast, US.


For customer service, I would just email them directly for a faster response: kbdfans@gmail.com

They even emailed back during the Chinese New Year break.

 

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What did you purchase, make sure that you didn't join a groupbuy as those often take weeks to months to ship out. 


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