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Gigabyte RX 570 4GB Gaming 4G No signal after installation/motherboard wont read card

Foggerr
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I recently built a computer and have been using an Nvidia geforce gt 730 graphics card. The motherboard is an asus b-350-f, the cpu is a ryzen 7 2700. Everything works fine. I purchased a Gigabyte rx 570 4gb card and when i installed it I couldnt get any signal and the motherboard wouldnt recognize it, also the fans didnt come on. The gigabyte logo and fan stop logo were lit up though. I talked to gigabyte and they said i should get a replacement card so i did and im waiting for it in the mail now. I am wondering if anyone else has had this problem or if i actually just got a bad card. Or if there are settings i need to change or something. Any help would be appreciated.

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have you connected the 6 or 8 pin pcie power connector?

 

why everybody post the spec of their rig here? i dont! cuz its made of mashed potatoes!

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Zassou thank you for responding. I got it solved

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