1440p Monitor Detected as 1080p Monitor

[DashKat]

I'm having an issue where my new LG monitor (32" 1440p) is not being detected by my PC as 1440p. It is showing up as 1080p in AMD Catalyst Control Center, and Windows Settings (btw my GPU is an AMD Radeon HD 5800 Series. Yes I know that it's slow, I'm not planning to game on it). I have installed the latest drivers, the drivers from the CD that I got in the box, and I am using the HDMI Cable included in the box. My mac detects it as a 1440p monitor with the same cable. Does anyone know how to fix this? The link to the monitor: https://www.lg.com/us/business/commercial-display/products/desktop-monitors/lg-32BK50Q-W

[Slottr]

What does windows display settings say

[DashKat]

It just says recommended resolution is 1920 x 1080

[gbergeron]

3 minutes ago, DashKat said:

I'm having an issue where my new LG monitor (32" 1440p) is not being detected by my PC as 1440p. It is showing up as 1080p in AMD Catalyst Control Center, and Windows Settings (btw my GPU is an AMD Radeon HD 5800 Series. Yes I know that it's slow, I'm not planning to game on it). I have installed the latest drivers, the drivers from the CD that I got in the box, and I am using the HDMI Cable included in the box. My mac detects it as a 1440p monitor with the same cable. Does anyone know how to fix this? The link to the monitor: https://www.lg.com/us/business/commercial-display/products/desktop-monitors/lg-32BK50Q-W

Edited : ok you have display can you try Driver Display uninstaller and then reinstall drivers ?

[DashKat]

That may be my last resort, but for now is there anything else I can do? I really don't want to do that and then have it not work

[gbergeron]

You have to run in safe mode than run DDU then reboot in normal mode, install drivers from the radeon official amd website

[gbergeron]

Just now, DashKat said:

That may be my last resort, but for now is there anything else I can do? I really don't want to do that and then have it not work

I edited, go check and report

[DashKat]

Thank You, also what is DDU

[gbergeron]

Just now, DashKat said:

Thank You, also what is DDU

Driver Display Uninstaller : https://www.majorgeeks.com/mg/getmirror/display_driver_uninstaller,1.html click on the link before it disappear

[gbergeron]

If you do it well it will erase all trace of drivers and registry keys etc.etc. and then you should have a clean install and it should work

[gbergeron]

step 1 : boot in safe mode and execute DDU

step 2 : boot normal mode and then install latest amd radeon officiel driver

[gbergeron]

[PlayStation 2]

Because your GPU can't display 1080p via HDMI. Does it have a DVI port?

[DashKat]

30 minutes ago, handymanshandle said:

Because your GPU can't display 1080p via HDMI. Does it have a DVI port?

yes, but my monitor doesn't.

[DashKat]

31 minutes ago, gbergeron said:

It didn't work

[PlayStation 2]

3 minutes ago, DashKat said:

yes, but my monitor doesn't.

Do they both have DisplayPort ports?

[zombienerd]

If you're using HDMI, it won't work.  You'll need to do DVI or Displayport.

 

The specs from AMD about the 5800 series:

 

Quote

Integrated dual-link DVI output with HDCP (*11)
Max resolution: 2560x1600 (*12)

Integrated DisplayPort output
Max resolution: 2560x1600 (*12)

Integrated HDMI 1.3 output with Deep Color, xvYCC wide gamut support and high bit-rate audio
Max resolution: 1920x1200 (*12)

Integrated VGA output
Max resolution: 2048x1536 (*12)
 

 

[gbergeron]

On 3/13/2019 at 7:28 PM, zombienerd said:

If you're using HDMI, it won't work.  You'll need to do DVI or Displayport.

 

The specs from AMD about the 5800 series:

 

 

Amd....zzz

[DashKat]

On 3/13/2019 at 7:28 PM, zombienerd said:

If you're using HDMI, it won't work.  You'll need to do DVI or Displayport.

 

The specs from AMD about the 5800 series:

 

 

It worked! Thank You So Much!