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KristjanS

Need help troubleshooting S7 Bluetooth issues

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Posted · Original PosterOP

Problem: When I'm listening to a device through Bluetooth, the music stops and stutters on the last note. When it happens differs but usually within four minutes

 

Question: Any suggestions before I resort to factory reset?

 

Device description: Samsung S7. Bought three years ago. Good condition. Latest update

 

Steps I've taken: Cleared Bluetooth cache as well as the cache partitions. Tried it with physical headphones, it worked fine so it's only through Bluetooth. The earbuds I'm using are brand new and the problem was also present in the last device I had. I turned off wifi, mobile data, location and auto rotate but the problem persisted. I turned off Samsung health since I thought the pedometer might be interfering.

 

I would be most grateful if anyone can provide suggestions before I resort to resetting the device

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