Jump to content

slow broadband

ryzenuser
By ryzenuser
in Networking
 Share
Posted

I have broadband plan with telephone for which the promised speed is 20mbps till 1000GB, so it was working fine till last week when speed dropped down to 2mbps or below, usually in speed test the results would be around 10-11mbps, so i complained they sent their lineman, who after looking at whole setup of the modem and telephone checked the quality of telephone line, then declared everything is alright, but still my speed is below 2mbps which is really frustrating give the money i pay.
But what i am not able to comprehend is during random speed testing the speed results would suddenly comes back to normal speed(10-11mbps) but after few minutes and tests it again drops down below 2mbps, so i can't figure out why is this happening,
is my ISP is intentionally throttling my speed or something wrong with connection or my modem with wifi(which is 6 years old).
Without knowing the inner working mechanism, ican guess that my connection line is good as sometimes the speedresults are good(10-11mbps)
, also my isp can't be throtling my speed, because if it does then during random test my speed can't reach the normal speed of 10-11mbps,
so i suspect that fault is with my router, so please help me out in this scenario what could have gone wrong.
this is my reading in router homepage

 
Downstream
Upstream
     
   
SNR Margin
:
9.0
15.5
db
   
Line Attenuation
:
22.9
13.0
db
   
Data Rate
:
12495
621
kbps
   
Max Rate
:
17976
1054
kbps
   
CRC
:
3
0
 


should i get a new modem or else is there some problem with line from telephone exchange (ISP)/.
the results are same in all the devices laptop,pc,handheld devices.

Link to comment
Share on other sites
Link to post
Share on other sites
Posted

Are you sure you're not mistaking Mb and MB? Your data rate is roughly 12 Mbps down 0.5 Mbps up. 12Mbps equals to roughly 1.5 MBps.

Your line MAX is about 18Mbps and the ISP limited your speed to 12. They could optimize the profile a bit, maybe you could gain 15 max...

 

Ask the ISP for a better (new) modem/router and try with it.

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 30+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Dell P2319h - Logitech G Pro X Superlight with Tiger Ice - HyperX Alloy Origins Core (TKL) - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Arcadyan ISP router - 35/5 Mbps vDSL
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color 
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - White Shark Spartan X keyboard - Roccat Kone Pure Military Desert strike - Logitech S-220 - Philips 226L
  • Livingroom PC (dad uses): AMD FX 8300 - Arctic Freezer 64 - Asus M5A97 R2.0 Evo - 2x4GB DDR3 1833 Kingston - MSI Radeon HD 7770 1GB OC - 120GB Adata SSD - 500W Fractal Design Essence - DVD-RW - Samsung SM 2253BW - Logitech G710+ - wireless vertical mouse - MS 2.0 speakers
Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author
28 minutes ago, 191x7 said:

Are you sure you're not mistaking Mb and MB? Your data rate is roughly 12 Mbps down 0.5 Mbps up. 12Mbps equals to roughly 1.5 MBps.

Your line MAX is about 18Mbps and the ISP limited your speed to 12. They could optimize the profile a bit, maybe you could gain 15 max... 

  

Ask the ISP for a better (new) modem/router and try with it.

Yeah decided to get a new modem and test it, if the problems still exist then we can be pretty sure that problem is with ISP.

 

Link to comment
Share on other sites
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing Networking

×