14 hours ago, robotsalad said:
Okay, cool. Unfortunately the DIA speeds are slower than the faster internet even during times where we weren't getting the full amount we were paying for. ISPs should sort this out so it actually makes sense for people to use DIA.
The value (mbps per $) of DIA connections are pretty bad at low bandwidth commits, but it gets a lot cheaper per mbps as you purchase more bandwidth (pricing also becomes more negotiable). Plus, they'll offer speeds that aren't available at consumer tiers. At low bandwidth commits, DIA connections are noticeably more expensive because of the SLA that's offered. It's basically just as difficult (or easy) for an ISP to meet its advertised SLA for a 50mbps connection as it is for a 5gbps connection. Support is also the other reason; you might have a dedicated account manager that you communicate with when paying for a DIA, versus dealing with the normal call centers that SMB grade cable/fiber internet provides. Although you did mention that you spoke with people who weren't very knowledgeable, but maybe it would be even worse with SMB grade internet.
I did mention that some people have more advanced requirements. Such has needing a lot of IPv4 address space or advertising your own PI IPv4 space (IPs that you own outright, or lease from someone else). Or accepting customer BGP advertisements so it can be used in tandem with another connection from another ISP for redundancy and more optimized internet routing.
Just because the advantages of a DIA connection aren't important to you doesn't mean there aren't companies out there that rely those features/advantages and are whiling to pay a lot more for them. If those differences don't seem useful or necessary for you, that's why ISPs still offer SMB grade internet, go for that.