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None of the audio ports on my PC work

8BitLlama
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26 minutes ago, Turtle Rig said:

Try booting into safe mode and run DDU "Display Driver Uninstaller" and chose audio realtek and clean and restart and then install the latest realtek drivers.  Let us know what happens.

I also asked on discord and I did something similar via recommendation of somewhere there; though I imagine not as effective as what you proposed; I uninstalled all sound related devices and drivers on device manager and rebooted. This didn't help, however.

21 minutes ago, Himommies said:

For the sound playback you need to set it as speakers that arent the nvidia or steam

I am aware, my problem isn't that however my problem was that my devices being plugged into audio jacks weren't being detected by my computer.

 

---

 

Thanks everyone who replied, I decided while I waited to attempt to flash newer bios again; turns out yeah I messed up the first time (first time I attempted to flash bios I inputted the wrong command; I had to use freedos to flash since the software provided wasn't working)

and that got it working. Though I imagine this only helped because it overwritten whatever was broken before since my ports definitely did used to work before.

Posted

Hello, so usually I don't use my motherboard's audio ports since I just use headphones which I plug in using a usb soundcard. However, I recently got some speakers which prompted me to discover that the audio on my mobo isn't working. I then tested to see if my tower's audio ports -- they aren't.

 

this is my motherboard: https://www.gigabyte.com/Motherboard/GA-Z170X-UD5-rev-10#ov

 

What I've tried:

  • Checking if the device is disabled
  • Installing/reinstalling realtek HD Audio Drivers
    • While windows 10 shows that realtek drivers are installed, they are not showing up on device manager
  • Going to device manager and updating through there
    • Multimedia audio controller
  • Tried flashing new bios**
    • not sure if the flash worked; so this could still be an option though I don't think this should be an issue since my audio ports on this PC used to work on previous windows installs

 

Considering reinstalling windows to see if that fixes it, though I would rather see if I can fix it without having to do that (lots of stuff to backup/save...)

 

Screenshots of my playback devices (disconnect and disabled are shown, USB devices unplugged):

image.png.453dfe7dcf8c5ca156a6f6783caae048.png

image.png.f73732d3e8b8541d88d72a881bfc8921.png

 

Screenshot of device manager:

image.png.09b540a1032b334017db43c106f9f168.png

 

I'm assuming my problem is with the "Multimedia Audio Controller"

 

 

 

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16 minutes ago, 8BitLlama said:

Hello, so usually I don't use my motherboard's audio ports since I just use headphones which I plug in using a usb soundcard. However, I recently got some speakers which prompted me to discover that the audio on my mobo isn't working. I then tested to see if my tower's audio ports -- they aren't.

 

this is my motherboard: https://www.gigabyte.com/Motherboard/GA-Z170X-UD5-rev-10#ov

 

What I've tried:

  • Checking if the device is disabled
  • Installing/reinstalling realtek HD Audio Drivers
    • While windows 10 shows that realtek drivers are installed, they are not showing up on device manager
  • Going to device manager and updating through there
    • Multimedia audio controller
  • Tried flashing new bios**
    • not sure if the flash worked; so this could still be an option though I don't think this should be an issue since my audio ports on this PC used to work on previous windows installs

 

Considering reinstalling windows to see if that fixes it, though I would rather see if I can fix it without having to do that (lots of stuff to backup/save...)

 

Screenshots of my playback devices (disconnect and disabled are shown, USB devices unplugged):

image.png.453dfe7dcf8c5ca156a6f6783caae048.png

image.png.f73732d3e8b8541d88d72a881bfc8921.png

 

Screenshot of device manager:

image.png.09b540a1032b334017db43c106f9f168.png

 

I'm assuming my problem is with the "Multimedia Audio Controller"

 

 

 

Try booting into safe mode and run DDU "Display Driver Uninstaller" and chose audio realtek and clean and restart and then install the latest realtek drivers.  Let us know what happens.

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For the sound playback you need to set it as speakers that arent the nvidia or steam

My life

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The only thing I can think of is because its not showing up as a sound device and just a "other device" is that the driver you are installing is either the wrong driver or the driver for another version of windows.

 

And or the presence of the usb sound card is messing with the onboard sound

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26 minutes ago, Turtle Rig said:

Try booting into safe mode and run DDU "Display Driver Uninstaller" and chose audio realtek and clean and restart and then install the latest realtek drivers.  Let us know what happens.

I also asked on discord and I did something similar via recommendation of somewhere there; though I imagine not as effective as what you proposed; I uninstalled all sound related devices and drivers on device manager and rebooted. This didn't help, however.

21 minutes ago, Himommies said:

For the sound playback you need to set it as speakers that arent the nvidia or steam

I am aware, my problem isn't that however my problem was that my devices being plugged into audio jacks weren't being detected by my computer.

 

---

 

Thanks everyone who replied, I decided while I waited to attempt to flash newer bios again; turns out yeah I messed up the first time (first time I attempted to flash bios I inputted the wrong command; I had to use freedos to flash since the software provided wasn't working)

and that got it working. Though I imagine this only helped because it overwritten whatever was broken before since my ports definitely did used to work before.

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6 minutes ago, emosun said:

The only thing I can think of is because its not showing up as a sound device and just a "other device" is that the driver you are installing is either the wrong driver or the driver for another version of windows.

 

And or the presence of the usb sound card is messing with the onboard sound

Yeah a driver definitely was messed up

image.png.f0950d5321fabcdda2b84b5d046e5689.png

 

After flashing updated bios the "Multimedia Audio Controller" disappeared from "Other Devices"

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