New laptop concerns

[Dwood180]

I just got myself a HP Envy x360 15.6" (The AMD Rysen 3 one) and have noticed 2 issues that are concerning to me.

 

First issue is a graphics glitch I have noticed. It seems to happen mainly while watching a movie or YouTube video. The screen will sometimes randomly flicker green, followed by the video and sound going in slow motion for a second or two several times either before the flicker or after. I have also noticed on YouTube that if I'm playing a video, scroll down to read the comments, then scroll back to the up to the video, when I get back to the top of the page the video box will flash green almost every time.

 

The second issue is related to the fan (I believe) once the fan spins up above its slowest speed it begins to sound like the blades are hitting against something metal and becomes pretty noisy. 

 

I have already tried updating all the drivers, BIOS etc but with no effect. Any help would be appreciated!

[genexis_x]

4 minutes ago, Dwood180 said:

The screen will sometimes randomly flicker green

Probably due to graphics driver. But Ryzen driver suck, that's the problem

4 minutes ago, Dwood180 said:

the blades are hitting against something metal and becomes pretty noisy

QC issue?

[markr54632]

If you just got it, return it. If it is out of return policy Rma it. You should not have to deal with this.

[Dwood180]

I have only had it a few days so it's well within the return window. I think it's best to just return it rather than opening it up. Thanks for the help guys.