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stavros959

Screen shuts off for no reason

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Posted · Original PosterOP

Hello!

I'm running into the same thing lately.. When I am using my pc, my screen suddenly shuts off. The computer itself keeps providing power to all attached devices (keyboard, mouse, USB drives light up), but is unresponsive. Also, I've observed that sound doesn't stop playing immediately. When the screen goes black, whatever I'm listening to (ex Spotify), doesn't shut off, instead 10secs later it lags and freezes.

 

Could it be a GPU problem? I cannot find any memory dumps, so I assume that this is not a BSOD.

Any ideas?

 

AIDA64 Dump:

 

Field    Value
Computer    
Computer Type    ACPI x64-based PC
Operating System    Microsoft Windows 10 Pro
OS Service Pack    [ TRIAL VERSION ]
Internet Explorer    11.523.17134.0
Edge    42.17134.1.0
DirectX    DirectX 12.0
Logon Domain    [ TRIAL VERSION ]
Date / Time    2019-02-12 / 20:46
    
Motherboard    
CPU Type    HexaCore AMD Ryzen 5 2600, 3667 MHz (36.75 x 100)
Motherboard Name    Asus Prime B350-Plus  (2 PCI, 2 PCI-E x1, 2 PCI-E x16, 1 M.2, 4 DDR4 DIMM, Audio, Video, Gigabit LAN)
Motherboard Chipset    AMD B350, AMD Taishan, AMD K17 IMC
System Memory    [ TRIAL VERSION ]
DIMM3: G Skill RipjawsV F4-3200C16-8GVKB    [ TRIAL VERSION ]
DIMM4: G Skill RipjawsV F4-3200C16-8GVKB    [ TRIAL VERSION ]
BIOS Type    AMI (12/07/2018)
Communication Port    Communications Port (COM1)
    
Display    
Video Adapter    GeForce GTX 960  (4 GB)
Video Adapter    GeForce GTX 960  (4 GB)
Video Adapter    GeForce GTX 960  (4 GB)
Video Adapter    GeForce GTX 960  (4 GB)
3D Accelerator    nVIDIA GeForce GTX 960
Monitor    LG IPS Full HD (HDMI)  (2508164011)
Monitor    Samsung SyncMaster S22E390H / S22E393H / S22E395H Plus (HDMI)  [22" LCD]  (26011515864402)
    
Multimedia    
Audio Adapter    nVIDIA GM206 HDMI/DP @ nVIDIA GM206 - High Definition Audio Controller
Audio Adapter    Realtek ALC887 @ AMD K17 - High Definition Audio Controller
    
Storage    
IDE Controller    Standard SATA AHCI Controller
IDE Controller    Standard SATA AHCI Controller
Storage Controller    Microsoft Storage Spaces Controller

Disk Drive    KINGSTON SHSS37A240G  (240 GB, SATA-III)
Disk Drive    WDC WD10EZEX-22BN5A0  (1 TB, 7200 RPM, SATA-III)
SMART Hard Disks Status    FAIL
    
Partitions    
C: (NTFS)    [ TRIAL VERSION ]
D: (NTFS)    931.5 GB (361.2 GB free)
Total Size    [ TRIAL VERSION ]
    
Input    
Keyboard    HID Keyboard Device
Keyboard    HID Keyboard Device
Mouse    HID-compliant mouse
    
Network   
Network Adapter    Realtek PCIe GBE Family Controller  (192. [ TRIAL VERSION ])
    
Peripherals    
Printer    Fax
Printer    Microsoft Print to PDF
Printer    Microsoft XPS Document Writer
Printer    OneNote
USB3 Controller    AMD Promontory ASM2016C Chipset - USB xHCI Controller
USB Device    HD Webcam C270
USB Device    Logitech HD Webcam C270
USB Device    USB Composite Device
USB Device    USB Composite Device
USB Device    USB Input Device
USB Device    USB Input Device
USB Device    USB Input Device
USB Device    USB Input Device
USB Device    USB Mass Storage Device
    
DMI    
DMI BIOS Vendor    American Megatrends Inc.
DMI BIOS Version    4207
DMI System Manufacturer    System manufacturer
DMI System Product    System Product Name
DMI System Version    System Version
DMI System Serial Number    [ TRIAL VERSION ]
DMI System UUID    [ TRIAL VERSION ]
DMI Motherboard Manufacturer    ASUSTeK COMPUTER INC.
DMI Motherboard Product    PRIME B350-PLUS
DMI Motherboard Version    Rev X.0x
DMI Motherboard Serial Number    [ TRIAL VERSION ]
DMI Chassis Manufacturer    Default string
DMI Chassis Version    Default string
DMI Chassis Serial Number    [ TRIAL VERSION ]
DMI Chassis Asset Tag    [ TRIAL VERSION ]
DMI Chassis Type    Desktop Case

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5 minutes ago, stavros959 said:

Hello!

I'm running into the same thing lately.. When I am using my pc, my screen suddenly shuts off. The computer itself keeps providing power to all attached devices (keyboard, mouse, USB drives light up), but is unresponsive. Also, I've observed that sound doesn't stop playing immediately. When the screen goes black, whatever I'm listening to (ex Spotify), doesn't shut off, instead 10secs later it lags and freezes.

 

Could it be a GPU problem? I cannot find any memory dumps, so I assume that this is not a BSOD.

Any ideas?

 

AIDA64 Dump:

 

Field    Value
Computer    
Computer Type    ACPI x64-based PC
Operating System    Microsoft Windows 10 Pro
OS Service Pack    [ TRIAL VERSION ]
Internet Explorer    11.523.17134.0
Edge    42.17134.1.0
DirectX    DirectX 12.0
Logon Domain    [ TRIAL VERSION ]
Date / Time    2019-02-12 / 20:46
    
Motherboard    
CPU Type    HexaCore AMD Ryzen 5 2600, 3667 MHz (36.75 x 100)
Motherboard Name    Asus Prime B350-Plus  (2 PCI, 2 PCI-E x1, 2 PCI-E x16, 1 M.2, 4 DDR4 DIMM, Audio, Video, Gigabit LAN)
Motherboard Chipset    AMD B350, AMD Taishan, AMD K17 IMC
System Memory    [ TRIAL VERSION ]
DIMM3: G Skill RipjawsV F4-3200C16-8GVKB    [ TRIAL VERSION ]
DIMM4: G Skill RipjawsV F4-3200C16-8GVKB    [ TRIAL VERSION ]
BIOS Type    AMI (12/07/2018)
Communication Port    Communications Port (COM1)
    
Display    
Video Adapter    GeForce GTX 960  (4 GB)
Video Adapter    GeForce GTX 960  (4 GB)
Video Adapter    GeForce GTX 960  (4 GB)
Video Adapter    GeForce GTX 960  (4 GB)
3D Accelerator    nVIDIA GeForce GTX 960
Monitor    LG IPS Full HD (HDMI)  (2508164011)
Monitor    Samsung SyncMaster S22E390H / S22E393H / S22E395H Plus (HDMI)  [22" LCD]  (26011515864402)
    
Multimedia    
Audio Adapter    nVIDIA GM206 HDMI/DP @ nVIDIA GM206 - High Definition Audio Controller
Audio Adapter    Realtek ALC887 @ AMD K17 - High Definition Audio Controller
    
Storage    
IDE Controller    Standard SATA AHCI Controller
IDE Controller    Standard SATA AHCI Controller
Storage Controller    Microsoft Storage Spaces Controller

Disk Drive    KINGSTON SHSS37A240G  (240 GB, SATA-III)
Disk Drive    WDC WD10EZEX-22BN5A0  (1 TB, 7200 RPM, SATA-III)
SMART Hard Disks Status    FAIL
    
Partitions    
😄 (NTFS)    [ TRIAL VERSION ]
😧 (NTFS)    931.5 GB (361.2 GB free)
Total Size    [ TRIAL VERSION ]
    
Input    
Keyboard    HID Keyboard Device
Keyboard    HID Keyboard Device
Mouse    HID-compliant mouse
    
Network   
Network Adapter    Realtek PCIe GBE Family Controller  (192. [ TRIAL VERSION ])
    
Peripherals    
Printer    Fax
Printer    Microsoft Print to PDF
Printer    Microsoft XPS Document Writer
Printer    OneNote
USB3 Controller    AMD Promontory ASM2016C Chipset - USB xHCI Controller
USB Device    HD Webcam C270
USB Device    Logitech HD Webcam C270
USB Device    USB Composite Device
USB Device    USB Composite Device
USB Device    USB Input Device
USB Device    USB Input Device
USB Device    USB Input Device
USB Device    USB Input Device
USB Device    USB Mass Storage Device
    
DMI    
DMI BIOS Vendor    American Megatrends Inc.
DMI BIOS Version    4207
DMI System Manufacturer    System manufacturer
DMI System Product    System Product Name
DMI System Version    System Version
DMI System Serial Number    [ TRIAL VERSION ]
DMI System UUID    [ TRIAL VERSION ]
DMI Motherboard Manufacturer    ASUSTeK COMPUTER INC.
DMI Motherboard Product    PRIME B350-PLUS
DMI Motherboard Version    Rev X.0x
DMI Motherboard Serial Number    [ TRIAL VERSION ]
DMI Chassis Manufacturer    Default string
DMI Chassis Version    Default string
DMI Chassis Serial Number    [ TRIAL VERSION ]
DMI Chassis Asset Tag    [ TRIAL VERSION ]
DMI Chassis Type    Desktop Case

DDU your system and report back. *ddu - Display driver uninstaller


PC#1 Ryzen 5 1600 GTX 1080ti 16gb GSKILL 3000mhz samsung 850 evo 250gb x2 inland 240gb SSDs (raid 0) Seagate 3tb 7200rpm HDD EVGA G3 850W FM,80+G

PC#2 intel xeon X5355 x2 Super micro dual socket LGA 771, GT 710 1gb (pcie x4)/ ATI 16mb Onboard Video 2 WD 250gb 650 W PSU (evga g3) 16gb DDR2 ECC 667 mhz Ram

PC#3 Intel i5 4200u intel HD 4400 8gb DDR3 1600 240 kingston SSD (rip laptop 2015-2018)

 

 

Please, take everything I say with a grain of salt. I'm not a professional, just a moderately knowledgeable nerd.

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tip for aida64, just google free aida64 code, as imo, if you weren't going to pay for it anyways, they aren't losing money over you, then you get rid of the stupid watermark.

 

lastest drivers? 


PC (Main) (Link) SOLD FOR 1750$

Paid ~1900, a year ago, decided to sell, as my friend was going to spend 2k on a prebuilt, and I stopped gaming as much, and I could use the almost 2 grand (who can't xD)

CPU: Delidded i5-8600k 5Ghz @ 1.32v | CPU Cooler: EVGA CLC 280  Motherboard: EVGA Z370 FTW RAM: Crucial Ballistix Sport 2x8 DDR4-2400

Boot/OS SSD: 500GB WD Black | Storage: Inland 480GB SSD x2 RAID 0  Video Card: EVGA GTX 1070 SC2 Case: Corsair 275R | PSU: Corsair TX650M Gold
Monitor: Asus PB277Q 27.0" 2560x1440 75Hz | Monitor 2: Sceptre 27" 1080p 60hz  Keyboard: Corsair STRAFE Cherry MX
Red | Mouse: Corsair M65 PRO RGB Mouse

Headset: Corsair - Void Pro USB

 

PC (Secondary)(Main) (Link)

CPU: i5-8400 CPU Cooler: Stock  Motherboard: Gigabyte B360M DS3H | RAM: Crucial Ballistix Sport 2x8 DDR4-2400

 Boot/OS SSD: Inland 480GB SSD | Video Card: RX 570 4GB Strix OC | Case: Cooler Master N200 PSU: EVGA SuperNOVA G3 750

Monitor: Sceptre 24" 1080p 75hz

 

NAS:

Synology DS418J w/ 4x WD Red Pro 6TB RAID 10 (used 7.3/12TB)

 

Phone/Tablet:

iPhone 8 64GB iPad Mini 4 128GB

 

Laptops:

Dell XPS 15 9570 i7-8750H + 1050 ti + 20GB ram (16+4) + 1TB EX920 SSD

 

My old computers:

Athlon x64 + R9600 Pro 256MB Core 2 Quad Q8400 @ 3.4ghz + GTX 275 | i5-3570k @ 4.4ghz + GTX 670

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Posted · Original PosterOP

I've already run DDU. Actually, I went all in and reinstalled Windows 10, without Nvidia's drivers (just Microsoft's stock ones).
I did enjoy 1 hour doing doing critical work, but then the screen shut down ...again.... 🙄

 Edit:

Before all this, I had the latest Nvidia drivers.

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