Screen shuts off for no reason

[stavros959]

Hello!

I'm running into the same thing lately.. When I am using my pc, my screen suddenly shuts off. The computer itself keeps providing power to all attached devices (keyboard, mouse, USB drives light up), but is unresponsive. Also, I've observed that sound doesn't stop playing immediately. When the screen goes black, whatever I'm listening to (ex Spotify), doesn't shut off, instead 10secs later it lags and freezes.

 

Could it be a GPU problem? I cannot find any memory dumps, so I assume that this is not a BSOD.

Any ideas?

 

AIDA64 Dump:

 

Field    Value
Computer    
Computer Type    ACPI x64-based PC
Operating System    Microsoft Windows 10 Pro
OS Service Pack    [ TRIAL VERSION ]
Internet Explorer    11.523.17134.0
Edge    42.17134.1.0
DirectX    DirectX 12.0
Logon Domain    [ TRIAL VERSION ]
Date / Time    2019-02-12 / 20:46
    
Motherboard    
CPU Type    HexaCore AMD Ryzen 5 2600, 3667 MHz (36.75 x 100)
Motherboard Name    Asus Prime B350-Plus  (2 PCI, 2 PCI-E x1, 2 PCI-E x16, 1 M.2, 4 DDR4 DIMM, Audio, Video, Gigabit LAN)
Motherboard Chipset    AMD B350, AMD Taishan, AMD K17 IMC
System Memory    [ TRIAL VERSION ]
DIMM3: G Skill RipjawsV F4-3200C16-8GVKB    [ TRIAL VERSION ]
DIMM4: G Skill RipjawsV F4-3200C16-8GVKB    [ TRIAL VERSION ]
BIOS Type    AMI (12/07/2018)
Communication Port    Communications Port (COM1)
    
Display    
Video Adapter    GeForce GTX 960  (4 GB)
Video Adapter    GeForce GTX 960  (4 GB)
Video Adapter    GeForce GTX 960  (4 GB)
Video Adapter    GeForce GTX 960  (4 GB)
3D Accelerator    nVIDIA GeForce GTX 960
Monitor    LG IPS Full HD (HDMI)  (2508164011)
Monitor    Samsung SyncMaster S22E390H / S22E393H / S22E395H Plus (HDMI)  [22" LCD]  (26011515864402)
    
Multimedia    
Audio Adapter    nVIDIA GM206 HDMI/DP @ nVIDIA GM206 - High Definition Audio Controller
Audio Adapter    Realtek ALC887 @ AMD K17 - High Definition Audio Controller
    
Storage    
IDE Controller    Standard SATA AHCI Controller
IDE Controller    Standard SATA AHCI Controller
Storage Controller    Microsoft Storage Spaces Controller

Disk Drive    KINGSTON SHSS37A240G  (240 GB, SATA-III)
Disk Drive    WDC WD10EZEX-22BN5A0  (1 TB, 7200 RPM, SATA-III)
SMART Hard Disks Status    FAIL
    
Partitions    
C: (NTFS)    [ TRIAL VERSION ]
D: (NTFS)    931.5 GB (361.2 GB free)
Total Size    [ TRIAL VERSION ]
    
Input    
Keyboard    HID Keyboard Device
Keyboard    HID Keyboard Device
Mouse    HID-compliant mouse
    
Network   
Network Adapter    Realtek PCIe GBE Family Controller  (192. [ TRIAL VERSION ])
    
Peripherals    
Printer    Fax
Printer    Microsoft Print to PDF
Printer    Microsoft XPS Document Writer
Printer    OneNote
USB3 Controller    AMD Promontory ASM2016C Chipset - USB xHCI Controller
USB Device    HD Webcam C270
USB Device    Logitech HD Webcam C270
USB Device    USB Composite Device
USB Device    USB Composite Device
USB Device    USB Input Device
USB Device    USB Input Device
USB Device    USB Input Device
USB Device    USB Input Device
USB Device    USB Mass Storage Device
    
DMI    
DMI BIOS Vendor    American Megatrends Inc.
DMI BIOS Version    4207
DMI System Manufacturer    System manufacturer
DMI System Product    System Product Name
DMI System Version    System Version
DMI System Serial Number    [ TRIAL VERSION ]
DMI System UUID    [ TRIAL VERSION ]
DMI Motherboard Manufacturer    ASUSTeK COMPUTER INC.
DMI Motherboard Product    PRIME B350-PLUS
DMI Motherboard Version    Rev X.0x
DMI Motherboard Serial Number    [ TRIAL VERSION ]
DMI Chassis Manufacturer    Default string
DMI Chassis Version    Default string
DMI Chassis Serial Number    [ TRIAL VERSION ]
DMI Chassis Asset Tag    [ TRIAL VERSION ]
DMI Chassis Type    Desktop Case

[Guest]

5 minutes ago, stavros959 said:

Hello!

I'm running into the same thing lately.. When I am using my pc, my screen suddenly shuts off. The computer itself keeps providing power to all attached devices (keyboard, mouse, USB drives light up), but is unresponsive. Also, I've observed that sound doesn't stop playing immediately. When the screen goes black, whatever I'm listening to (ex Spotify), doesn't shut off, instead 10secs later it lags and freezes.

 

Could it be a GPU problem? I cannot find any memory dumps, so I assume that this is not a BSOD.

Any ideas?

 

AIDA64 Dump:

 

Field    Value
Computer    
Computer Type    ACPI x64-based PC
Operating System    Microsoft Windows 10 Pro
OS Service Pack    [ TRIAL VERSION ]
Internet Explorer    11.523.17134.0
Edge    42.17134.1.0
DirectX    DirectX 12.0
Logon Domain    [ TRIAL VERSION ]
Date / Time    2019-02-12 / 20:46
    
Motherboard    
CPU Type    HexaCore AMD Ryzen 5 2600, 3667 MHz (36.75 x 100)
Motherboard Name    Asus Prime B350-Plus  (2 PCI, 2 PCI-E x1, 2 PCI-E x16, 1 M.2, 4 DDR4 DIMM, Audio, Video, Gigabit LAN)
Motherboard Chipset    AMD B350, AMD Taishan, AMD K17 IMC
System Memory    [ TRIAL VERSION ]
DIMM3: G Skill RipjawsV F4-3200C16-8GVKB    [ TRIAL VERSION ]
DIMM4: G Skill RipjawsV F4-3200C16-8GVKB    [ TRIAL VERSION ]
BIOS Type    AMI (12/07/2018)
Communication Port    Communications Port (COM1)
    
Display    
Video Adapter    GeForce GTX 960  (4 GB)
Video Adapter    GeForce GTX 960  (4 GB)
Video Adapter    GeForce GTX 960  (4 GB)
Video Adapter    GeForce GTX 960  (4 GB)
3D Accelerator    nVIDIA GeForce GTX 960
Monitor    LG IPS Full HD (HDMI)  (2508164011)
Monitor    Samsung SyncMaster S22E390H / S22E393H / S22E395H Plus (HDMI)  [22" LCD]  (26011515864402)
    
Multimedia    
Audio Adapter    nVIDIA GM206 HDMI/DP @ nVIDIA GM206 - High Definition Audio Controller
Audio Adapter    Realtek ALC887 @ AMD K17 - High Definition Audio Controller
    
Storage    
IDE Controller    Standard SATA AHCI Controller
IDE Controller    Standard SATA AHCI Controller
Storage Controller    Microsoft Storage Spaces Controller

Disk Drive    KINGSTON SHSS37A240G  (240 GB, SATA-III)
Disk Drive    WDC WD10EZEX-22BN5A0  (1 TB, 7200 RPM, SATA-III)
SMART Hard Disks Status    FAIL
    
Partitions    
(NTFS)    [ TRIAL VERSION ]
(NTFS)    931.5 GB (361.2 GB free)
Total Size    [ TRIAL VERSION ]
    
Input    
Keyboard    HID Keyboard Device
Keyboard    HID Keyboard Device
Mouse    HID-compliant mouse
    
Network   
Network Adapter    Realtek PCIe GBE Family Controller  (192. [ TRIAL VERSION ])
    
Peripherals    
Printer    Fax
Printer    Microsoft Print to PDF
Printer    Microsoft XPS Document Writer
Printer    OneNote
USB3 Controller    AMD Promontory ASM2016C Chipset - USB xHCI Controller
USB Device    HD Webcam C270
USB Device    Logitech HD Webcam C270
USB Device    USB Composite Device
USB Device    USB Composite Device
USB Device    USB Input Device
USB Device    USB Input Device
USB Device    USB Input Device
USB Device    USB Input Device
USB Device    USB Mass Storage Device
    
DMI    
DMI BIOS Vendor    American Megatrends Inc.
DMI BIOS Version    4207
DMI System Manufacturer    System manufacturer
DMI System Product    System Product Name
DMI System Version    System Version
DMI System Serial Number    [ TRIAL VERSION ]
DMI System UUID    [ TRIAL VERSION ]
DMI Motherboard Manufacturer    ASUSTeK COMPUTER INC.
DMI Motherboard Product    PRIME B350-PLUS
DMI Motherboard Version    Rev X.0x
DMI Motherboard Serial Number    [ TRIAL VERSION ]
DMI Chassis Manufacturer    Default string
DMI Chassis Version    Default string
DMI Chassis Serial Number    [ TRIAL VERSION ]
DMI Chassis Asset Tag    [ TRIAL VERSION ]
DMI Chassis Type    Desktop Case

DDU your system and report back. *ddu - Display driver uninstaller

[Firewrath9]

tip for aida64, just google free aida64 code, as imo, if you weren't going to pay for it anyways, they aren't losing money over you, then you get rid of the stupid watermark.

 

lastest drivers? 

[stavros959]

I've already run DDU. Actually, I went all in and reinstalled Windows 10, without Nvidia's drivers (just Microsoft's stock ones).
I did enjoy 1 hour doing doing critical work, but then the screen shut down ...again....

 Edit:

Before all this, I had the latest Nvidia drivers.