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DevynEleven

Why is my monitor 75hz 1080p ultra wide displating at 4k 30hz?

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Posted · Original PosterOP

So, I got the LG 29WK600 of of Amazon today, and it's supposed to be a 2560 x 1080 ultrawide monitor with 75hz. I plugged in my laptop (which has integrated radeon r7 graphics) via hdmi into the monitor. But windows 10 recommends a resolution of 3840 x 2160, and whenever I put it at 2560 x 1080, there are black bars on the top and bottom of the screen. On top of that, I can't set the refresh rate to more than 30hz. I called customer service, and I was able to set it to 75hz, but I cant for some reason now. When I did it before, it set the resolution really low (around 400p). Is there a fix to this?

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Hmmm, sounds like you may have gotten a better monitor than you paid for.  Unless you wanted the higher refresh rate.  

 

What happens when you set it to 1920x1080?  It sounds like the monitor is a standard 16:9 ratio so 2560x1080 would require black bars unless you stretch or use fill.  That would distort it though.  


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Posted · Original PosterOP
1 hour ago, nick name said:

Hmmm, sounds like you may have gotten a better monitor than you paid for.  Unless you wanted the higher refresh rate.  

 

What happens when you set it to 1920x1080?  It sounds like the monitor is a standard 16:9 ratio so 2560x1080 would require black bars unless you stretch or use fill.  That would distort it though.  

When I change it to 1920x1080, the whole screen is filled up, but its stretched horizontally. Basically, a square I measured on google images is 4 inches by 3 inches

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Hmmmm.  So when Windows recommended setting the resolution to 3840x2160 did you actually set it to that resolution?  


AMD Ryzen 3900X  |  Fractal Design S36 360 AIO w/3 Corsair SP120L and 3 Noctua NF-F12 3000 fans  |  Asus Crosshair VII WiFi X470  |  G.SKILL TridentZ 3600CL15 2x8GB @ 3800MHz 14-15-14-14-30  |  EVGA 1070 Ti SC GAMING ACX 3.0 Black w/NZXT Kraken G12 Cooler  |  Samsung 970 EVO M.2 NVMe 500GB - Boot Drive  |  Samsung 850 EVO SSD 1TB - Game Drive  |  Seagate 1TB HDD - Media Drive  |  EVGA 650 G3 PSU | Thermaltake Core P3 Case 

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