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ASUS TUF GAMING FX504GM

Madworld127
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Hi All,

 

Recently I've purchased this laptop from Very and I've noticed that when running games on this device it will freeze and will required to be fully shut down before it can start up again.

 

I'm unsure on what's causing this and I've attempted resetting windows to see if this would fix this issue (as advised by Asus), this hasn't changed anything.

 

I'm unsure on whether this may be a memory issue as this device has 8GB Memory and an Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2201 Mhz, 6 Core(s), 12 Logical Processor(s), and a GTX 1060 however, running games seems to make this device crap itself.

 

I've also attempted putting everything on Maximum Performance with no luck, any advice?

 

I'm currently contacting Very for a refund/replacement as I believe that is only fair however, I'm wondering if this issue will continue if I got another device like this.

 

Kind Regards,

 

Madworld127

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check the temperatures first

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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When I had afterburner installed last temps looked fine, should I use this again or another software? 

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1 hour ago, Jurrunio said:

check the temperatures first

Synthesized Stress Test, no crash 

stress test.PNG

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3 minutes ago, Madworld127 said:

Synthesized Stress Test, no crash 

No CPU temperature though?

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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13 minutes ago, Jurrunio said:

No CPU temperature though?

so far no crashes and again got a lot more open than normal

stress test 2.PNG

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Posted

Use HWinfo64 please. Check temp, power consumption and clock speed.

And don't use Prime95, Aida64 FPU or OCCT is slightly lighter

 

Might want to try clean Windows install

 

Is it just a single game that crashes or many games with the same issue?

Desktop specs:

Spoiler

AMD Ryzen 5 5600 Thermalright Peerless Assassin 120 SE ARGB Gigabyte B550M DS3H mATX

Asrock Challenger Pro OC Radeon RX 6700 XT Corsair Vengeance LPX 16GB (8Gx2) 3600MHz CL18 Kingston NV2 1TB PCIe 4.0 NVMe SSD

Montech Century 850W Gold Tecware Nexus Air (Black) ATX Mid Tower

Laptop: Lenovo Ideapad 5 Pro 16ACH6

Phone: Xiaomi Redmi Note 10 Pro 8+128

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On 1/12/2019 at 5:53 AM, GeneXiS_X said:

Use HWinfo64 please. Check temp, power consumption and clock speed.

And don't use Prime95, Aida64 FPU or OCCT is slightly lighter

 

Might want to try clean Windows install

 

Is it just a single game that crashes or many games with the same issue?

many games 

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  • 4 months later...
Posted

Hi, I just bought the FX504GM-EN017T and it is having the same hard freezing problem from day one. I have applied for a refund but they wont accept it unless i show it to them exactly. So do you guys know how to trigger this freeze manually? I tried running geekbench and GTA 5 together but it diddnt work ? Please help.

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