Search the Community

Issues with USB ports and computer randomly turning off Tags: UsbPortPowerSurge, Shut-off, Random Shut-off, Recently I upgraded my CPU to a 5800, and it was fine. Then after a few weeks, it randomly started to freeze on a screen, then turn off. Then, I kept getting bombarded with "USB Port Power Surge" notifications, even when I had nothing plugged in. Now 5 of my back ports directly off the motherboard don't work. Any advice? these are the things we've tried... -Updating every driver -Updating Bios -Windows Troubleshooter(no issues) -Checking Event Viewer(In attached file) -Creating dump logs message.txt

My G8 HP i3-10th gen is refusing to boot after i changed from hdd to sdd. I think the BIOS are the problem but i've tried to recovering them via the HDD and USB but still the problem persist. It turns on and off then on again and remains blank. I've done the hard reset method and it boots up fine with the old HDD but the moment i shuts it down or restart it, it doesn't come back to life. Not sure if the hardware is the problem or what. Also, it no longer remembers the BIOS on the original SSD. Please help people.

Hi all! I'm here because I'm struggling to diagnose why my PC will fully shutdown randomly while gaming. I was able to find a consistent way to re-create the issue, and it's only with Heaven Extreme w/ Cinebench R23 running at the same time, never with just one. I've attached an HWinfo log of when the crash occurred, as well as a DXDiag print-out incase it helps. I haven't really been able to make heads or tails of the logging numbers, so any help will be greatly appreciated! Installed Hardware: Intel i9-12900k (Noctua NH-D15 cooler) Powercolor 7900 XTX hellhound MSI Z690-a pro wifi G.skill Ripjaws S5 32GB (2x16gb, DDR5-6000) EVGA 850w GA Crash_Log.CSV DxDiag.txt

I've had this issue for a year now since i got the computer it would sometimes go away for days but it came back again. My pc would randomly shut down with NO BSOD and NO MINIDUMP. All connected devices turn off and the screen shows no display while fans are running and i have to flip the switch on the psu to turn the pc on again. It would often happen while launching a game. Things i've tried -all the basic fixes from youtube -tests like furmark/memtest/occt -updating/deleting useless drivers with DDU -tweaking bios settings -turning off fast boot -tweaking windows power settings -numerous scans -sending back the power supply to the manufacturer just to hear "we ran a diagnosis and nothing was wrong with it" after 45 days -updating bios and downloading everything motherboard related -turning off c states -turning off xmp When i tried OCCT tests: -CPU test would shut down pc after around 15-20 seconds -linpack test would shut down the pc instantly -Power test can run for minutes before a shut down- -GPU and memory tests didnt get any problems Pc specs: AMD Ryzen 5 5600X MSI MPG A750GF 750W 80 Plus Gold Gigabyte B550 GAMING X V2 SiletniumPC Ventum VT4 TG SiletniumPC Fera 5 120mm GOODRAM 16GB (2x8GB) 3600MHz CL18 IRDM PRO Deep Black Inno3D GeForce RTX 3070 Ti X3 LHR 8GB GDDR6X WD 1TB M.2 PCIe NVMe Blue SN570 Crucial BX500 480GB 2TB HDD

Hello, i have been experiencing this is over past couple month. Randomly my monitors will go black, and i would get the "No Display Input" on the screen, at the same time my PC fans (not sure if all, or just GPU) will turn on to 100%. While that happens i still can hear sounds as well as able to talk to people in a discord call. I have checked the temperatures using HWiNFO64, everything seems extremely good. The only interesting thing i found is that before the crash, GPU hotspot temp read 0. Not sure if thats related or not, also not exactly sure if that 0 was clocked when PC was working fine or when it already "shut down". I am not sure if its the motherboard, ram, or GPU. I really really hope its not the GPU as that is the hardest part to find. I did some research and some people say that it is ram related. I had ram in slots 2 and 4. Yesterday and today the problem was happening very often so decide to run with 1 stick of ram in slot 2. Problem occurred with either one of the sticks so i think its safe to say the ram sticks themselves aren't the problem. Right now i have 1 stick of ram in slot 1. Haven't had a crash yet but i have only been running the PC for about 45mins. Could it be the RAM slots on the mobo that are bad? I have tried putting them into slots 1 and 3 (instead of usual 2 and 4) but while trying to load i would get an error saying that RAM is not in optimal slots and i need to move it back to 2 and 4. Weird because i always thought and 1-3 is just as acceptable as 2-4. Are there any other ways i could test this? What else could it possibly be? Could it be bios? I do have an old GTX 970 that i could try but the problem is, the issue happens randomly. For example yesterday it happened 3 times within 2 hours. Today it happened about 15 minutes after i turned on the PC in the morning. But before yesterday i havent had this problem for like 3 or 4 weeks. As far as i can tell i cannot recreate the issue on demand. The problem occurs independent of the load on the computer. It can happen right after i start windows or it can happen after i have been gaming for 4 hours. My PC Specs: Win 10 home premium 64bit Asus Meg Ace x570 motherboard AMD Ryzen 3900x Msi RTX 2080Ti Gaming Trio X Trident Z Royal 32GB RAM (2 sticks of 16 GB, currently running only 1 stick) 1000W power supply gold or plat CPU is water cooled. Case is NZXT 710Hi Issue started happening probably over 6 month ago, but since its very random and usually doesn't happen often enough for me to care much, i kind of let it by, but after yesterdays many shutdowns i decided to post this here. Hopefully some of you can help. Thanks you!

So I have had this power for years now? If my computer shuts down on the next boot and a few boots after that it will randomly shut off after a few minutes. I have already replaced the power supply but that hasnt solved the issue. One thing that I have done that seems to fix it like temprarily is that once it boots I shut it down again and drain the power by turning off my power supply and then holding the power button. Now this is a temp fix and ones I have to do another shut down again the power issue happens again (I usually hibernate my PC). So if someone has a fix for this please lmk!

Hi, Im not sure if this is a PSU issue but I'm having issues with it not powering on. I recently started having a strange problem where if I don't use my PC for a while when I go to turn it back on it lights up the boot order lights get to VGA then the PC shuts off, the strange part is it wont fully power on until I physically take the PC to another room and power it on there then it just works even when I take it back to my room... once it has powered back on I have no issues playing games or anything and turning it off and on again until I leave it off for almost a day. I have tried unplugging all unnecessary cables leaving just the main power and CPU power plugged in and have tried removing the GPU, it just wont start until I take the PC to another room... there is probably something more to it then just taking it to another room that I'm just not picking up on, so any help and suggestions would be greatly appreciated. PC specs: Mobo: ASUS TUFF GAMING Z490-PLUS GPU: 1080ti Aorus Xtreme RAM: Corsair Vengeance 4x8GB (32GB) @3600Mhz CPU: Intel i9-10850k CPU cooler: Noctua NH-D15 PSU: Corsair RM1000x 1000w (less then a year old)

Hello everyone, first time poster here so if I'm being a moron, do let me know. I recently built a new PC the beginning of this month, its only my 4th build, I'm still new to the process and I've run across a bit of an issue. First of all here is my system: Asus ROG Strix B550e AMD 3700x with stock cooler Gskill trident neo 32gb (2x16gb) Gigabyte Radeon RX 580 (updating to 3000 series nvidia when released) EVGA 600w 80 plus bronze (waiting to update with new GPU) WDblack 500gb m.2 ssd Cooler Master TD500 mesh case running windows 10 student edition My issue is this machine is blooping itself off. like not a restart or a freeze, just Bloop, off like the power went out but just for the PC. the motherboard lights will stay on but I have to flip the psu off and back on to start the computer up again. I have two identical EVGA PSUs and have switched them out to same effect, so maybe not bad PSU but possibly insufficient? I only have 2 CPU power plugs and not the third hooked into this beefy motherboard but from what I understand the extra is only for the most extreme overclocking? This has only happened after playing a game or Premiere Pro for a couple hours. my temps seem to be fine mid 30s to low 40s idle, 60s to 70 under prolonged load using Ryzen master to monitor. I have turned off fast boot in windows. I could really use some help troubleshooting this, any information someone would need to assist I will do my best to provide. Thank you all.

Hi everyone, I have an Acer Aspire E 15 who is about 3 years old, I never dropped or damaged it in any significant way. Since a month or so my laptop just dies at 70% whiteout any battery warning sign. To my relief it just seems to be an empty battery, plug it back in it restarts an everything is fine. So i tried re calibrating my battery. But there is no option in the boot program and just changing the critical battery life to 0% in advanced battery settings and letting the battery go from 100 to when it drops out changes nothing. I can however change the processor power management > maximum processor state. If i decrease this significantly 80% 50% 20% then the battery wil go lower to 65% 60% and 50%, But still no warnings before it just shuts down/ crashes. How do I get a correct battery reading again? If that's not possible or the battery(or some cells) are damaged then how do i get correct battery warnings back before it just drops out? Thanks in advance!

So I recently discovered that a couple minutes after opening a save game of Cities: Skylines my PC will do a hard shut down (as if the power has been unplugged), and I cannot restart unless I cycle power to the PSU somehow (Unplugging/replugging it or cycling the power switch on the PSU). I also tested it while quickly moving and panning around the city and it seemed to shut off faster. Interestingly, I spent a couple hours in Cities: Skylines in the map editor without issue. This will also happen very rarely at the end-game screen for Rocket League. However, I can play Kerbal Space Program, Elite: Dangerous, DiRT Rally 2.0 for hours without a problem, and I have run Time Spy and Cinebench R20 many times without an issue either. Normal use in Google Chrome, and software like SolidWorks, MATLAB, and ANSYS all run fine as well. I monitored temps wile in Cities and CPU max was under ~50°C and GPU under ~60°C. I also recently upgraded my hardware a few months ago, however I kept the same PSU, SSD/HDD, and case. My first thought is an old/faulty PSU because it's about 4 years old and last year it had the power repeatedly shut off to it from the mains (not a PC issue that was a weird circuit breaker in my dorm room). Anyone have any input? Specs: OS: Windows 10 Pro CPU: Ryzen 2700X GPU: XFX AMD Radeon™ RX 5700 DD Ultra 8GB GDDR6 MOBO: MSI B450-A Pro Max RAM: CORSAIR Vengeance LPX 16GB (2 x 8GB) SSD: Kingston 240GB HDD: 1TB WD Blue PSU: EVGA 600 W1, 80+ WHITE 600W

====== SOLUTION FOUND ====== It was the GPU dying, ordered a new off Ebay. Swapped it out and it worked (still works about half a year later, not 1 shutdown has happened) ====== SOLUTION END ====== Hi, new guy here. As you can read, i have an issue. Problem: Error happens while gaming or while using chrome. Basically what happens is that my laptop instantly shuts off, as if someone rips out the power cord from a desktop pc, doesn't matter if the battery is plugged in, all of a sudden the laptop just goes black, when it reboots, no error message, no blue-screen no nothing. Attempts: I've tried Prime95 and Furmark for way longer than the laptop can handle when i game, it functions properly during these benchmark/torture tests, but as soon as i start a game, give it a few minutes and it'll shutoff. I've tried running games with and without battery, i've also ordered a new PSU/laptop charger from a reputable source (i.e. correct PSU/laptop charger for my make&model). Problem still persisted. I've taken the laptop completely apart and thoroughly cleaned it, replaced thermal paste. The laptop was bought in Aug.2012 so its coming up on 5 years so warranty is out. I've run the Windows Memory Diagnostic without any errors. Tried different BIOS'es without any luck. Laptop Specs: Asus G75VW (Bought in EU->Norway) if that makes a difference? CPU: Intel Core i7-3610QM 2.3Ghz (4Cores 8Threads) RAM: DDR3 1600 MHz SDRAM GPU: NVIDIA GeForce GTX 670M 2GB/3GB GDDR5 VRAM PSU: 19V DC 180W OS: Win10 Pro 64-bit BIOS: Version 207 (Reverted to original BIOS, problem showed up shortly after i updated BIOS, wasn't the cause) SSD: Samsung 840 Pro 256GB Conclusion: I am flabbergasted........i have completely run out of ideas, i have no idea what it can be, and i'm pretty salty because despite its age in my opinion it's a pretty decent laptop even 5 years after purchase and i have this childish unvawering urge to not only find the problem but fix it. Especially since during my take apart/put back together i found out i can replace the CPU/GPU and RAM should the need come up. Really hope some of you can help me figure out just what the hell my problem is, the frustration is strong in this one. Thank you for your time.

My keybaord is messed up. When i hit certain keys it types random stuff when i hit space it shuts off. When i hit ctrl the pc resets. Idk what to do.

Hello, I'm experiencing a recurring issue that I've been able to replicate using Cities: Skylines. My system: ASUS ROG Strix B350-i AMD Ryzen 7 1800x PowerColor Radeon RX Vega 56 with 64 bios Corsair H75 AiO CLC G.Skill TridentZ 3200Mhz 2x8gb DDR4 Windows 10 (non-pro) x64 Silverstone SX650-G Full Build at https://pcpartpicker.com/list/sQyqNQ My system can handle both heavy workloads (rendering, artificial CPU/GPU load using Kombustor and powermax, 3DMark). However, when running a resource-heavy game like Cities: Skylines, the system will shut off (hard power off) as soon as 3D gameplay and movement begins. I have found that this issue comes and goes, although power consumption of the GPU is measured and stays roughly the same during gameplay. I have also attempted switching the GPU back to Vega 56 bios, underclocking or undervolting the GPU, throttling power back, reinstalling drivers, and still the issue persists. I'd like to think it doesn't have to do with my PSU, since I'd have to go by another SFX one. ? Not a thermal problem, likely, unless I'm missing something. Thoughts, guys? Thanks for the help.

Every time I try to use chrome while I have a few other tabs open in the background, it shuts off my computer. I haven’t timed it or anything but I want to say it takes like 5-10 min of me using chrome (while other tabs are open in the background) for it to freeze for a few seconds then shut off. When I use chrome by itself it doesn’t happen and if I have chrome open in the background while playing games it doesn’t shut off either. It also doesn’t happen when I’m just playing games by itself. I recently upgraded my PC with a new CPU, motherboard, and RAM. I installed the drivers that came with the motherboard and I think that might have been my mistake but not sure. I will link a picture with my current specs. One friend suggested just saving everything I want on a flash drive, then wiping the drive and reinstalling different drivers. If anyone has any ideas pls let me know. (Also side note: my monitor is pink for some reason and it used to not be like that until I plugged it into my comp, it used to be my mom’s but she got a new one. I don’t really notice it when I’m sitting right in front but would still like to see how to fix it)

Hello Everyone, I'm experiencing a somewhat weird issue. Whenever i use 120mm fan (4pin) my pc shuts itself off whenever i do a stress test. Temps are around 75 degrees. But, when I use a stock intel cooler, the old ang noisy one, 4,400 rpm is the highest that i've seen it spin. It does not shut itself off even though, it gets the same temp. Around 75. ( i removed it from the stock heatsink ang placed it in a better heatsink with 6 heat pipes) and to clarify, 75 degrees is when under load in aida64 or cinebench. I get around 43 when idle. I am using a xeon x3440 over clocked to 3.8 Ghz. 1.3 vcore and 1.22 vtt. on an asus h7p55-m motherboard. O know it's not the power because the OC is very stable when using the stock intel fan. It even lets me go up to 4GHz with higher voltages, without any issues. I'm thinking it's some kind of security feature that I dont know in the processor, or the motherboard thinks that since it's not getting enough rpm on the 120mm, but cpu temp is good with the current clock speed, that there is a fan failure then shuts itself off. I tried ignoring all HW monitor in the bios but no go. I appreciate the any advise that you could give. Thanks!

Hey y'all. I'm turning to you because nobody else can help me. I have a Sapphire RX480 8GB card that has been in the computer for about a year now with no problem. Recently I noticed the card was getting hot and the fans were getting loud so I had a tech expert check it out and fix the fans. Everything was fine for a few days until the card would either lose connection to the monitor (connected via DisplayPort) or completely crash the PC. Just today I was able to launch and play Fortnite with no issue. I intentionally left the PC running when I left the house for an hour and the monitor was off on standby again. I've changed the cable from the power supply and I've tried the second slot for DisplayPort with no luck. Anyone know what I am doing wrong or what is going on? The card is lit up right now but it won't even let me boot without crashing if it's plugged in. Oh, and the temperatures were low, even under load. Specs: i7-3770K Asus z77 pro-v 1tb Seagate hard drive 16gb DDR3 Corsair Vengeance memory 2133 mhz Corsair h60 (2018) Thank you in advance.

Hey guys, I took the sides off my PC and was showing a friend my liquid cooler - as in my hand was in there touching tubing and the res - when my PC just shut off. At that time I saw it was still getting power because the mobo led was flashing and the CPU blocks display was on. Tried restarting, nothing. Then pulled cmos, had to take out the graphics card for this, put everything back- still getting power at this point - tried restarting but nothing. I plugged all leripherals in tried again, then it started up but rad fans and back fan werent spinning. Freaked out, shut it down, reseated gpu and RAM just in case tried restarting, nothing. Pulled power cord plugged back in, now PC is NOT even getting power anymore. Swapped cords, doesn't help. Swapped outlets, nothing. What could this be? PSU issue? Motherboard? Everything's still under warranty I think but I can't have this PC out of comission for long I work and study on it. Any help appreciated PS: I didn't accidentally zap it dead with my paws right?

So I had the Insyde F.53 bios installed and my laptop wouldn't shut off correctly (I would hit the windows key and select shutoff, my fans would go full speed and the power light would stay on until I hold it and shut it off manually). So I updated the bios to Insyde F.55 and I still have the problem. Should I go back to an earlier version of Insyde, if so, which version? Driver versions here: https://support.hp.com/us-en/drivers/selfservice/hp-envy-15-k000-notebook-pc/6936206/model/7174348?sku=G7Z03AV New Text Document.txt

First off, System specs. Motherboard - Gigabyte Z270X Gaming 7 Rev. 1 CPU - Intel 7700k @ stock clocks RAM - Corsair Vengeance LED 16GB (2x8GB) (CMU16GX4M2C3000C15R) Graphics Card - EVGA 1080 TI FTW3 Hybrid Power Supply - Corsair HX850i Current CPU Cooler - Thermaltake Hyper 212X Prior CPU Cooler - Corsair H115i (Not the PRO version) Hard Drives - 2x WD Raptors 500GB in Raid 0(Games/Storage), Intel SSD 730 Series 240gb (Windows OS/Main), Intel Optane 32GB OKAY! Now onto the problem.... A few weeks ago my H115i pump decided not to pump anymore, hums but doesnt flow the AIO coolant. AIO lines were cold at the rad. and very hot near the CPU, checked idle temps on reboot and was sitting at a hefty 150F, immediately shut it down and got a temporary replacement new years day at Microcenter --Thermaltake Hyper 212X. This I did not catch and random shutdown happened while gaming (New years eve right at 9pm), did the paper clip test for the PSU and plugged in the pump to hear it hum but got warm on the bottom as the pump ran, linkint it to pump failure, RMA to corsair. 2 weeks later--- Anytime that I am gaming, Specifically on a high-demanding game i.e. Destiny 2, after a while, the computer will shut off, and reboot, without warning. Twice I got a destiny2.exe application error at 0x----------- referenced memory at 0x0000----------------1. The memory could not be written, Click on OK to terminate the program. So I did a Mem test, extended version, took over 24 hours to complete, No issues detected, did 2 "passes" Went through some more troubleshooting, checking temps, re-seating ram/Graphics card, Swapping slots for RAM sticks, then dropped it down to 1 RAM stick and it "seemed" to work yesterday. Until today it decided to do it yet again. I was able to catch the full motherboard log view thanks to Corsairs spreadsheet logging, yesterdays and todays. At first i thought it was the PSU, heard its typical of a 12v Rail going bad and will cause these issues, corsair link "shows" its nominal right around 12/12.1, full load only peaks 447 watts with it typically around 420-440. So i'm a little on the baffled side, I have new RAM coming in on Monday but it doesn't "seem" to be a ram issue, I have more of a feeling its a "power" issue due to it randomly shutting off and a writing error could also be due to lack of voltage or stability? The BIOS was defaulted amidst the troubleshooting, Graphics card and CPU are at defaults. What are your guys thoughts? Below are the logs when it shut off for temps/etc. Today I just focused on the PSU as I noticed the PSU Fan didnt kick on while on load over 350 in which corsair states it will turn on at. I manually made a power curve for that to eliminate possible over heating of the PSU. Possible the motherboard is failing because of the overheat on new years? I am a little baffled and I don't like doing "guess work" when things "seem" okay.

Howdy everyone!, So I've had an R9 285 for almost a year. The whole time I had it, it always seemed off. I didn't really notice the issue was an issue till I started playing FO4 when it was released. Basically my monitor would shut off and then shortly after the PC would hang up completely. (I could tell because caps lock and num lock was still working for a little bit before it would completely hang.) I sent the card out to be repaired and or replaced but I was just wondering if that was the right move. The only other card I had available to test to see if the problem would happen on a different card was a 550ti and that's pretty out of date now. I didn't get the issue with it and I haven't on my dedicated gpu being my 4600 intel. The problem has happened in GTA V, some early 2000s game (I can't remember which one), Fallout 4, and Far Cry 4 (mostly Fallout 4, rarily in the others. Far Cry 4 was in a specific area in the north on the second island for a while, went away after playing and saving the game for a while. that's how I tested the 550ti to see if the problem occured with it). I'm not sure what it is or was but I was just wondering if you guys think it was the card. It has only ever happened in games and doesn't seem to be caused by overloading the card. I mean it happened on an old game from the early 2000s. I didn't notice any temps to be worried about during gameplay. I kept an eye on it multiple times. (offtopic small question) Also it cost me around $13s to ship it there, will I have to pay for the return shipping or do they cover that? All bran new when I got em, about a year old now. Hardware and ect info: OS: Windows 10 64 BIT CPU: i5-4690k GPU: XFX Radeon R9 285 2GB (Currently sent out for repair, sent out right before warranty ended.) PSU: Corsair RM Series 750 Mobo: ASUS Z97-A HDD: 2x1TB and a 320GB RAM: Corsair Vengence 16GB (2x8GB) Optical Drive: Asus DRW-24B1ST (Black) Tower: Corsair Graphite Series 230T Orange Cooler: h100i

I am fairly sure that my problem lies in my PSU however before i go out and get a new one, I want to find out if there are any ways I can properly diagnose what is causing the problem. I have a 600W thermaltake PSU and it worked fine for a little over a year until about a month ago. My computer will shutoff without warning to blacksreen. I have noticed some patterns. My computer only will shutoff if it is under heavy load (playing graphic intensive games). I have not had it shutoff while idle. I do not think it is related to over heating as I have had cases where it has shutoff while it was relatively cool and a case where it was considerably hot and did NOT shut off. I have been turning down my video settings and it shuts off less frequently. I also made sure all power and data connections are secure. I have recently formatted my hard drive for unrelated reasons and it still shuts off under load. My components include: Power Supply: Thermaltake 600W Model: TR2-600NL2NC Processor: AMD FX 6300 Six Core processor 3.5 GHz RAM: 16 Gb Graphics card: EVGA GeForce GTX 970 SC I just want to find out any way to diagnose the problem I was looking to buy a Sentey ERP750-PS 750W Power Supply as a replacement as it is a well priced and readily available option. Would this suffice as a replacement?