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I need to return a power supply I ordered from Amazon.de from Ireland. The package is completely unopened and the Amazon will compensate me for however much it costs to send the return so that isn't an issue. What is an issue however is Ireland's stupid postage restrictions. Essentially I can pay however much it costs to not only send the power supply back in 1st class shipping and tracking and whatever else I can add on, however, if An Post (the name of Ireland's postal service and is seemingly my only option of sending anything to another country) scans/xrays/etc the package and finds it contains any form of batteries not only will they not ship it but it gets locked up in a warehouse up in Dublin and I would have to pay a fee to get it back. So I need to know, do Power Supplies for PCs contain any form of Batteries or are they actually batteries themselves, whether they are on a technical or legal definition? I am completely new to building PCs and buying and using PC parts so forgive me if my question is stupid but I just don't know and I don't want to take any risks that could cost me more money. Thank you.

Hi all, I am a long time viewer on LTT but very new to this forum, and I know vibrations kill hard drives. So I ordered a 8TB Ironwolf (non-pro) HDD on newegg and it arrived earlier today. When I got home, I tried to rotate the box to pick it up more easily. (I know it is the drive ATM.) To my great personal horror, it made a very large THUMP sound! So I opened it quickly, only to find this packaging.... The drive was sitting on a corner of the box with some loosly stuffed air pillows above it, with no measures to secure it. So it has been banging around the box for this whole time during shipping..... Of course I can't accept it. So I was contacting costomer help line, but the representatives keep telling me: a) I did not open it, and b) If it works when I open it they can not refund a full charge (+ original shipping + free return shipping), because this is technically "I don't want it anymore", and I cannot prove the product _may_ be bad, or it may suffer from pre-mature failures. Knowing hard drives, there is no way in freaking hell that I entrust my data to this sorry ass excuse of a "good" drive. Now, the way I see it, there are 2 ways for me to go: a) Waste hours of my time to find a reasonable representative who would take this drive back and issue a full refund + original shipping + free return shipping, or b) per the representatives I talked to, if the drive fails when I power it up, they will accept my claim. Now I can make sure it fails when it powers up and Seagate will blame Newegg's shipping dept. for it (you know how), but I'd rather not to, that just being a bad human being..... So if y'all know a way to fix this, or if some reasonable person from Newegg is reading this, pleeeeease, feel free to leave a comment or contact me to remedy this cluster f-up. -------------------------------------------------------------------------------------------------------------------------------------------- Bottom line, I can not accept this hard drive and subject myself to data loss..... DUH....

So I bought an ISKU keyboard the other day, on the ROCCAT website, wasn't happy with the way the switches/chassis felt (also, two of the bottom switches beneath the space bar were stuck) so I contacted their support for a return. They answered me quickly with a confirmation that my return had been initiated and that I now have 30 days to send it to adress XYZ. But in the three mails I've recieved they haven't sent me a return label. They only tell me to send it to their RMA adress within 30 days. Now I've of course tried to get in contact with the support via email to ask for one, but nobody has responded (it's been two days now). I get that an instant response is too much to ask but I really want to return this thing before my return window runs out. Now to my question: Has anyone here had similar experiences (ideally with ROCCAT) or maybe someone here can just explain to me why/if they just expect you to pay for the return yourself, even though you already spent ridiculous amounts of money for shipping in their shop. Thanks!

To make this short, I contacted Asus about an assist fan on my motherboard that was having issues and they told me they sell some on amazon I can buy for as low as $9. I commented he was asking me to buy a replacement for a product I purchased from them that was having issues and he told me accessories are not covered if I look at the warranty. Is this normal? Do you guys find this acceptable? Mobo is a Sabertooth Z170 Mark 1

I recently purchased a DELL XPS 15 7590 with the OLED 4K panel (16GB ram, 9750h CPU, GTX 1650) With it's premium branding and price to match I was hoping for excellent results from the OLED panel, but while looking at the dark grey interface of Adobe Premiere Pro while loading a project I noticed an un-eveness to the screen brightness. To test Laptop1, I set the desktop background to a solid color of very dark grey and sure enough the screen was not even. I contacted Dell and they agreed to replace the laptop. I made it clear that this was a very subtle issue and they should probably check the replacement laptop with a human before shipping and I got vague confirmation that this might happen. Laptop2 arrived and frustratingly it also had an issue of uneven brightness (although admittedly no as obvious as the previous model). After nearly an hour on the phone, Dell finally agreed to accept Laptop2 back for a full refund. So... Am I being too fussy? I know screens can vary, and I would have happily accepted this quality years ago or on cheaper machines today, However with the XPS line, I can't help but feel when paying for a premium laptop, and especially when paying a considerable premium for an OLED screen upgrade, that there really should be far fewer compromises when it comes to quality on a laptop with a list price of over $2000. What do you guys think?

I was in San Francisco on a vacation and I decided I was going to buy a laptop in store. When I went to get it, I asked if i was able to return it even though I lived out of state. I was told I would be able to return it online within the first 14 days I owned it. When I got home, I wanted to return the laptop to get something else. When I contacted the online store, they said returns online are impossible if I bought it in store. Next they redirected me to the store's number. When I contacted the store, they told me the only way to return it was to have someone who lives in the area to return it for me. Because I knew no one in the area, I had no choice but to keep the laptop. Now i am stuck with a $2000 laptop that I don't even want. Don't buy stuff from the store, only buy online or from another company that doesn't scam their customers. (also, is there any way I can return the laptop/sell it? i am outside my 14 day return period at this point and the store doesn't want to help at all)

FUNNY THING: I contacted AMAZON.CA and told them that the performance of the threadripper was not as I expected (after 2 months of having the CPU) - The system was slow in opening apps etc. when compared to my previous i7-4790k setup. The AMAZON rep was soo00o nice and gave me a full refund for both my CPU and Motherboard (~$1700) and told me that I DON'T EVEN HAVE TO SEND THE CPU AND MOTHERBOARD BACK! This type of customer service is unbeatable in the tech world (on the other hand bestbuy and canada computers have the shittiest return policies)

Does anyone know about how much return shipping is on a newegg product? I also might be returning a product from ebay that comes from California any idea how much that would come out to?

i was wondering if msi do rma for the uk because i can find the rma sheet thing you have to fill out on there website but its only for america so i was wondering if msi do rma for the uk and if so if someone could direct me on how to get my motherboard sent off to them since i have never done this before. mobo problem is that one of my slots of ram doesnt work and causes my pc too boot cycle and it arrived like this. so if someone can walk me through the process of trying to get it sent off or approved i will be very thankful

Hey, I got a MSI 970 mobo from Ebuyer and it's DOA (Confirmed DOA) and I'm wondering if Ebuyer is anygood with returns. Specifically replacements. Have you guys had any good or bad experiences with them?

Hello everyone , so. . . I've got a problem. My parents recently got me a K70 RGB for eighth grade graduation (I know, I'm spoiled) but there was a slight problem. My parents, not being keyboard enthusiasts, bought me the RGB with Cherry mx Red switches which, while I don't any problem typing, don't have the tactile response of the browns or the added click of the blues. I'm a little nervous asking my parents if i can exchange the keyboard at the local Micro Center for another RGB with the browns, as I don't want to seem like I am rejecting the gift, and I'm also not sure if I should sacrifice the flashy RGB lighting for the blue switches on the vengeance as the K70 RGB with blues has sadly been discontinued. I feel that exchanging it fro the vengeance could be considered even more rude, so I'm a little apprehensive about doing that. It would be great if you guys could help me out on what you think I should do, keep the keyboard or exchange it? Thank you, MaxMunsta

I'm a little strapped for cash and looking to make a few bucks so I had an idea to take advantage of some of the flash sales that Amazon frequently has. The idea is to buy items that are deeply discounted on a fire sale (usually around 40%), holding them for a few days, then listing them on eBay for somewhere between what I paid and normal list price. Then if the item doesn't sell, I return it to Amazon; I'm a Prime member (through school for free for now), so all it would cost is the 5 minutes it takes to walk to the UPS store. So my question to you is, does Amazon have any penalties for abusing the returns system that I'm seemingly unaware of?

Hi Guys, I'm mostly posting here to document my returns process with be quiet! as I've already hit one hurdle and I think I may be in for a bumpy ride with this one (but who doesn't love a good argument with a manufacturer?!). I should add that I've only had this PSU for just over 2 years. The manufacturer's warranty is 5 years. Currently I have a massively overkill 1000W Dark Power Pro P10 (the one Seasonic designed, according to Tom's Hardware) in my rig. As of a few months ago my PC started randomly powering off on me, but it wasn't BSODing or anything - it would just turn completely off! Then I'd be unable to turn it back on for about 20 minutes after disconnecting the mains power to it. Back then my computer could stay on for a few hours before shutting off, but as of a week or so ago it got to the point where my computer would turn off after about 20 minutes and then refuse to turn back on. How am I meant to watch an episode of The Walking Dead this way?! Anyway, I thought I best check the power supply is to blame so I pulled it from my system and sat it on my desk with a multimeter on the 5V output to check it's definitely powered up and I shorted the green wire to black and got it running. I left it on my desk for an hour and sure enough it turned off (it isn't over heating - the fan is spinning and besides, it had no load on it at the time) and then didn't turn back on when flicking the mains switch. So my fault still persists. I phoned eBuyer (an English parts retailer) on Friday (5th December) to check if I had to go through be quiet! for this warranty claim or whether I could go through them. To which they said I would need to contact be quiet! I checked the contact info for be quiet! and the only way to contact them is by a contact form or through phone (and I'm not calling Germany when I live in the UK). So I sent them a short email through their contact form on Saturday 6th December. I got no reply to that from them by today (9th December) so I emailed them in the day the following: To Whom it May Concern, I have already tried contacting yourselves on Saturday 6th December through this contact form but I may have used the wrong Subject previously as I still haven't heard back about my problem. I have owned a Dark Power Pro P10 1000W for just over two years (I still have the receipt) and it has just developed a fault where it will shut off after being turned on for anywhere between 10 minutes and an hour. I have tested the unit outside of my system by running it whilst disconnected to anything with the only load on it being a multimeter checking the +5V output as a means to check it is still on. After 1 hour the PSU turned itself off, and then didn't turn back on at all until it was left to sit for another hour or more. Am I able to get this unit replaced as it is clearly faulty. Please understand I'd like this dealt with swiftly as I am unable to complete any of my degree work at the moment as the PSU was located in my only desktop in my house. Many Thanks, DarkerMorgul Quite quickly after I received this email (it's nice to get an eventual swift response): Dear Mr. Morgul, thank you for taking time to contact the be quiet! Customer care. We regret the inconvenience have occurred to you related to a product of our company. As to your device may be a technical defect is present, it should examined by your dealer. Therefore We kindly beg you to approach your dealer to discuss the terms of the warranty. Alternatively, you can handle the guarantee by the manufacturer. In this case we beg you, to send your defective power supply with a parcel delivery company of your choice postpaid to the following address: (Shipments without freight prepaid will not be accepted.) Listan GmbH & Co.KG Biedenkamp 3a D-21509 Glinde Germany Please note your shipment must be accompanied with - A copy of your invoice - A description of the error; - And your delivery address The power supply will be tested by our technique department after the arrival. After testing it will be repaired or exchanged. The processing time is currently around 10 -12 working days. The shipping to you is free of charge for you. Have a great day! With kind regards, The Service Guy Service & IQC Department So from this I figured the easiest route would be to call eBuyer up again after I finished work in order to double check the whole warranty thing. So I spoke to a lovely lady on the phone there (I can't fault their customer service - I complain to any company whenever goods don't get to me on time and eBuyer have always been very courteous if ever I have phoned them about this, and I've used them a lot. Until they changed to using Yodel and then I vowed never to use eBuyer again). who spoke to her manager who again confirmed I should contact be quiet! directly and that there wasn't anything eBuyer themselves should be doing. Fair enough I suppose! Now when I get annoyed I can be quite snotty and my level of fastidiousness in my writing often becomes somewhat amplified. So this was my follow up email to be quiet!: Hi The Service Guy, I just got off of the phone to the supplier of my power supply and they told me I would need to handle the warranty through be quiet!. This means, one would assume, that my only option is to send my power supply to yourselves. I have checked postage cost for shipping and it would be around £70, which is about 40% of the cost of the power supply at the time of purchase. This can only lead me to assume that you will cover postage for me, how will this be arranged? As I stated in my previous email I need this power supply fixed and sorted urgently so I am able to carry on with my home study. Would you be able to ship me a temporary power supply whilst my one is being fixed? Many Thanks, DarkerMorgul Yeah they probably won't send me a spare, but if you don't ask you don't get and honestly this is my only desktop in my home with all my work on it. be quiet! need to understand that I need this fixed urgently so I can continue my studies at home with ease rather than use the dilapidated laptop that I am currently having to type this on. I can get by for the time being but I shouldn't have to! I bought their top of the line PSU because I expect top of the line performance and longevity from it. And I don't expect to be shafted with shipping costs when it's their faulty product! I don't think that's too much to ask! I will argue this until I'm blue in the face. I will not be left out of pocket by their faulty product. I'll keep this post updated for those interested! Has anyone else had to deal with be quiet! if so, was their returns process fairly pain free? Thanks for reading!

Okay, so I won a brand new iPad Mini at a raffle, but I really have no use for it, as i already have a Windows tablet, and I have a certain disdain for Apple and their products. I haven't opened the box, so I have no idea what the exact specifications are, but I'm gonna go out on a limb and guess that it's probably the 16GB WiFi only model. My question to you guys is where can I get the most out of trading it in? I've looked on a couple of major retailers' sites, and I keep finding mixed answers, how some customers were entitled to a full value return, and others were offered a mere quarter of market price (so in summation I've found nothing). Any help is appreciated!

Hi since most of the time people complain about how lousy some companies are in customer service, share your best customer service experience so far. I'll start with a company i am pretty sure have no problems being in the top of anyone's list. Logitech is legendary with customer service I had an old G25, and the power adapter broke. the warranty was way over, but i dropped an email to logitech asking for recommended 3rd party adapters. But got an email back saying they would sent a new one over. This is despite my warranty expiring at least 4 years back. All i was asked was for my adress and before i can email them a thanks, my adapter had arrived 3 days after asking about it. What great service!!!! So.... what are your stories???

So the general idea on the internet is that the top tier cards from both the green and red team are not worth the extra $150 - $200. What are your thoughts on the price to performance gains of the 780ti and 290x over the 780 and 290 respectively?

Post at /. I didn't grow up watching Star Trek, but this is kinda awesome. I know the feeling of having your favorite show go on haitus (anime for the Otakus out there, is rife with haitus'), but 45 years? Holy crap. Are any of you Star Trek fans excited for this? Is it too late for anyone to care?

Okay, so this is specifically for those who've had experience with the Best Buy returns process in a manner similar to this...I have a lot of experience with buying and returning things with them for work but this is a first... On the 9th of this month I started a return for my R7 5800X CPU because I sourced a R9 5950X from a local Micro Center, this went smoothly and I'm currently using it. I pulled up the return label on the Best Buy website, realized I was out of ink for my printer, ordered a cartridge on Amazon for next-day delivery, and closed things up for the night. The next day my ink arrived and I went to pull up the label and it wouldn't show it to me again no matter what I tried...the link to do so was just not there on the website like it usually is so I opened a support chat and within 15-20 minutes they had provided me with a new label (With a new tracking number) and I was printing it out...no problem, right? I thought so too and packed it up/shipped it out that day (May 10th). The following timeline is how things went from here (I may have contacted them a few more times but these were the important ones where they were giving me information): May 12th, 10:00am: Package arrives in Sheperdsville, KY at the Best Buy warehouse. May 15th: I realize the status on their orders page still shows they are waiting for my item, I open a chat with them again and they say it's likely no problem, they confirm this is normal. May 16th: No change in status, concerned, I open a chat again and insist that this usually updates as soon as they get the product and they say they will make a note to update the status. May 17th: Same status, I call this time and spend over an hour on the phone with them, they casually mention the tracking number at one point and crucially they say the old tracking number which worries me...they claim to change the tracking number in their system and say it should update soon. May 18th: Tracking number still hasn't updated on my orders page, I call again and spend well over an hour trying to figure out what is wrong, they say the old tracking number again and I correct them, then I elevate the issue to a supervisor. I go back and forth for a while and they confirm they have received the product, checked it, and will forward the request to issue a refund within 24 hours. They tell me that I will get an e-mail confirming within that 24 hour period. May 19th, 11:32am: I get an e-mail from them as shown below saying they have the product and have started the refund process...all done right? I thought so too! May 23rd, 12:25pm: I send a quick e-mail to them as a reply because I still haven't seen anything update and it's getting close to the end of the return period... May 23rd, 3:44pm: I receive this crazy e-mail as a reply stating that now I haven't gotten it because the box was empty when it arrived and they're sending me my empty box back...now at this point they had received the CPU 11 days prior, had checked the item several times, and had claimed that they had already issued the refund so I was very upset. May 23rd, 3:45pm: I immediately call Best Buy and spend an hour and a half getting to someone with the power to do anything at all and I speak to a very nice supervisor and she explains the situation. She says that the warehouse now says that the box is empty despite being way past this point in the process and then states the following: 1: She would totally issue a refund if she could, but she can't. 2: I will need to wait until tomorrow when the empty box arrives and file a claim with UPS if it is indeed my box to see any sort of refund, which would come from the insurance via UPS. 3: She can do nothing further to help me. At this point she tries to "Have a nice day" me and I lose it...I had said nothing unkind or lost my temper during this conversation or any prior conversation but I felt that this wasn't an acceptable answer...I tell her that the only reason to shop at Best Buy instead of going and getting something used or ordering from some shady online site is specifically to avoid situations like this. Considering I'd been whatever the highest tier of member with Best Buy is for the better part of a decade without anything like this happening I told her I thought she should go ahead and fix this immediately since UPS is their contractor, not mine. At this point she (no joke) issues that refund she said she couldn't do earlier and I get an e-mail about it right away...the funds were in my account within a few hours. Now, I thought this was over, seriously I did, but the package arrived today (my "empty box") and I was surprised by what was inside. I opened the outer box (which was not the box I originally sent them) and inside was an R7 5800X box, I opened that box expecting nothing since the hole where you can see the CPU was empty but when I did I looked down and there was a CPU sitting there...now, whoever initially checked it in the warehouse put the CPU back in the plastic forcefully backwards which bent several of the corner pins and shoved all of the items inside the box into the bottom of it so it's been bouncing around in transit unprotected. I'm a relatively handy guy with a lot of PC repair experience so I take it to my workbench, pull out the iFixIt kit and my magnifier light, and carefully fix the edge pins so they all visually line up, it looks like none of the pins broke despite their best efforts. Now, the TL:DR is the following: I have my money back. I have a potentially working R7 5800X. I spent a good 8-10 hours over 11 days dealing with this return and am over it. Now, the reason I asked for input from people who've dealt with something like this is because I don't know if calling them and telling them the situation would A: Jeopardize my Returned Funds B: Consume Another Few Hours of My Time or C: Both Do I call them back and tell them I have this thing? Do I throw it on a shelf and forget about it? Can they do anything crazy like yank the money back when I call them and tell them I have this thing again despite trying my best to give it back? Am I obligated to do anything but throw it in the trash and never call them again? I'm way over this nonsense and don't particularly want to involve myself in this further. Any advice or insight would be greatly appreciated! Edit: Added info, I wrapped the entire original package in tape to make sure it arrived (which is why I doubted the package was empty even if we weren't waaaay past the "make sure we have it" part of the return process) intact and I didn't put any info about what was in it on the outside so no one would be tempted to steal it. Also Edit: Thoughts of the community so far... Keep it, don't call them: 10.5 Call them and continue this madness: 1.5 (One person was 50/50 on it)

Hi everyone, I thought I might bring this up for anyone in Australia that owns a Corsair product. I own a K95, bought in October last year. I just had the LED die underneath the 'G9' key, no biggy, not even annoying but its under warranty so why not get it replaced right? I contact Corsair, they ask me for a receipt for proof of purchase, no problem fine sirs here it is and my RMA gets approved with a shipping label and RMA number provided. One second. Location to return the defective keyboard is Hong Kong? That's not going to be cheap... I email them asking if there is an AU distributor that the keyboard can be returned to to which they advise there is not. I then explain that I didn't purchase the product overseas, so I dont see why I should be expected to pay return shipping overseas for the RMA, I would have happily paid for domestic shipping, but international, no way! Anyways, they came back and said as a "one time exception" they will organise the return shipping for me. If anyone is logging an RMA from Australia and they say send it back to somewhere international, I strongly recommend you question why you should. If I had bought something off Amazon (USA) and it was defective I can completely understand that is on me, but to purchase a product in Australia and then be expected to pay international return shipping costs for a RMA is unacceptable in my opinion. If there are any Corsair reps on this forum i'd love to hear from you because that's atrocious. God help anyone that something like a built in fan controller on a case or even a set of Corsair speakers and be told to send the whole lot back to Hong Kong. Anyways, if you're in Australia, and you need to RMA, and they tell you to pay return shipping, fight it. Fight it hard. I feel sorry for any poor people that have accepted this and already paid international shipping fees for RMA If I have any issues from now on Corsair I'm telling you now, ill be logging them under my parents address, my sisters address, my work address, because I will never be paying an international shipping fee to return a faulty device.