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I wanted to post my experience for awareness out there since I know many users may be impacted by this and hopefully my experience can help others avoid this from happening to them. In the end things got resolved for the better and worked out and I did get refunded eventually. I have just finished hard work on a IT and CS masters degree and celebrate at home with my favorite bourbon of choice buffalo trace (rare commodity here mind you). I casually start thinking about upgrading my then GTX 1080 card and I see what looked like an amazing deal on Amazon Prime (a fulfilled by amazon seller this will be important later on). There is a RTX 3080 being sold at 650 USD and its available. Now I had been putting off for a long while being more than satisfied for my uses with my 1080 and wanting to save money but I figured if I didn't jump on this they would be gone so I ordered it excited that in two days I'd get a massive upgrade. I track the shipment meticulously and the day comes around and the amazon driver rings my doorbell...odd usually they just leave the package. I answer the door excited and the driver gives me a tablet to sign which I happily do and get a very small package...odd...I open it and to my confusion get a giftcard box to some obscure Chinese e-commerce site called Sumbuy (i'm not going to link it because its obviously a scam site used to get people's personal information) with a congratulatory note saying I had just been awarded a gift card for their site where I could buy anything of my choosing. I'm noticeably perplexed and already fearing the worst so I frantically run to my apartment's package locker to verify something else hadn't been delivered also. I then get a notification from Amazon that my GPU had been delivered. Anger, disappointment, and sheer emptiness. No worry the order is fulfilled by amazon right? I call instantly and get a hold of customer service where they thank me for being a Prime member. I explain the situation and they told me they could refund me but I would have to wait to submit the request the next day and send the item back. Now problem here is that I obviously did not get a GPU but a scam gift card box. They assure me it doesn't matter and that I would just need to request a refund and send it back. No problem I do exactly that and print out the shipping label and take it to UPS the next day and send it out. Fast forward about 7 days and UPS tracking said it arrived at the Amazon returns location. Now up to this point I was told I would get my refund processed once they received the refund which I now have tracking confirmation of. I call amazon to see the status and they claim they hadn't received it yet. Which I then argue with and give the tracking info to them and they said they received it but then would need a week to process the refund. Again reassuring me I would get my refund even though the seller sold something not advertised. I should add in hindsight it worked out because in between all of this due to the unforeseen events my motherboard failed and the BIOS was corrupt and despite my efforts to reimage, revert to the backup bios, change power settings it was FUBAR. So I decided at this point I was just going to rebuild a new rig since I fortunately had a RAID configuration set up and a offline external with my files backed up. The only question was whether to wait for my refund to show up or go ahead and start purchasing components. I decided to wait. So 1 week in I call amazon asking about where my refund was. They then tell me they had just received the item a whole week after which the UPS tracking clearly showed it was signed for and received. Whatever, at this point I just want to know I can be refunded. They tell me it will take 4-5 business days for it to show up. I continue to wait and no surprise nothing in my bank account yet so I call a 3rd time. I explain calmly how I had been told conflicting information and even sight the sellers page how people had been reporting this same scam in the q and reviews. They concur and apologize and tell me the larger purchases require more time to process refunds and verify. So understandably I question if I'm going to get my refund at all at this point and request that they send me in writing I would due to it being a scam and the order was a fulfilled by amazon order. They do just that and tell me to wait 2 more weeks again assuring me I would get refunded. At this point I figured one of two things I was out about $700 or that my refund was going to get back to me by the time I could build a new rig so I decided to bite the bullet and build a new rig since I was already out of my old dead one and just figured I would get refunded eventually. Good news is I build the new rig and it runs wonderfully and I get my data transferred within the additional 2 week waiting period. Bad news my refund still hadn't showed up. So this is the 4th time I call Amazon. I explain things very clearly to the tech on the line. They seem to understand fully as I sight the UPS Tracking, the order number, and the written correspondence from Amazon. The tech then comes back to me saying I didn't even need to send anything back and that they requested the refund and I saw the transaction posted to my account. So at this point I'm just thankful I was able to get refunded and it did work out in that my old rig died anyway so a new GPU wouldn't have done any good anyhow and I do believe the individual techs were doing what they could with what they knew. However, what I'm put off by from Amazon is how I seemed to get conflicting information based on whoever I happened to have on the line at the time and it seemed to be a matter of getting the right person who just gave you your refund. I mean the first time I called I properly reported it as a scam along with many other users yet they demanded I return the item and wait for the refund process. Which I had no issue with and seemed reasonable as I was told once they received it they would process it in 4-5 days which obviously was not the case here and I had to call after 2 weeks of additional time at which point I was told by a different tech that it wasn't event required to send the item back in the first place that they would just refund me. I mean I don't mean to be a belligerent Kevin because I too have worked helpdesk and service jobs but WTF? But I do not want to get too distracted here as I too had some things I could have done better. For one, the deal did seem too good to be true at that price point, second going back I did realize on the images of the GPU they blurred out the ZOTAC logo on the box don't really know why but I'm guessing it had to do with some copyright or potential legalities, third I probably should have checked the seller history. They didn't have much at all but shortly after this listing they couldn't even be found as even the amazon techs noticed the seller was no longer with them. EC-MRAD was the name they went by just to keep a look out. That seller and Sumbuy are the real ones here to blame and steer clear of in the first place. I'm just thankful in the end I did get refunded by Amazon after many calls, didn't provide any information to Sumbuy, and I needed to build a new rig anyway. Just wanted to post for awareness and to be on the lookout. Don't be an idiot like me all the best.

In what can be looked at as a great way for trying out new games through the Xbox One and Windows Store, Microsoft is rolling out a program for a new Self-Service Refund policy. From an article on Hexus: http://hexus.net/gaming/news/industry/104593-microsoft-offer-xbox-one-windows-digital-games-refunds/ So the terms of this appear to be that gamers would be able to change their minds on games purchased within 14-days and having a total gameplay limited to less than 2 hours across devices. Of course, DLCs, Add-Ons and Season Passes are excluded from this policy and if Microsoft feels that someone is abusing the program, they reserve the right to restrict access to the Self-Service Refund system. Hot Hardware's Article stipulates that the program is currently only rolling out to 'select Microsoft Insiders' for the time being, however, this may be a great way for Windows to follow Valve's lead and create a system for people to try out new games as well as expand their online store. http://hothardware.com/news/microsoft-offers-self-service-refunds-on-xbox-one-and-windows-10-games EDIT: To expand onto this a little bit further, I guess the program can't please everyone, especially some of the smaller Game Dev companies... According to a WCCFTech article (so of course grains of salt may apply) the group at The Chinese Room (Dear Esther, Amnesia) feels that the self service refunds should not be based just on the number of hours played, but should instead operate on the games completion. http://wccftech.com/the-chinese-room-xbox-refunds-bollocks/ This does raise an interesting point/question, should your refund be based on whether you enjoy the game or not or does it make sense to compensate the game devs a bit as well for their development time and costs.

Source: https://www.accc.gov.au/media-release/allegations-sony-breached-consumer-law-for-playstation-games Source: https://www.abc.net.au/news/2019-05-29/the-accc-alleges-sony-misled-gamers2c-refused-to-refund-faulty/11160442 https://www.accc.gov.au/media-release/allegations-sony-breached-consumer-law-for-playstation-games https://www.abc.net.au/news/2019-05-29/the-accc-alleges-sony-misled-gamers2c-refused-to-refund-faulty/11160442 Under Australian Consumer Laws, if a product or service has a major fault then the customer is entitled to a repair, replacement, or full refund [the customers choice]. Refunds must be issued in the original payment method, meaning that offering store credit as a refund for a purchase made via cash/credit is not allowed unless requested/agreed to by the customer. Additionally under Australian Consumer Law, the store you purchased the goods from are not allowed to redirect the customer to the manufacturer (game developer in this case) for resolution. There's a pretty strong precedent set for this in Australia after the successful court action ACCC took against Valve's Steam store for failing to provide refunds for digital purchases. Steam were required to change their refund policy which forced Valve to offer refunds on items purchased on the Steam digital store. Steam also had to pay $3 million in fines as well as provide a notice on its website (au) notifying customers of their consumer rights. The Notice which was displayed on the Steam website: (Since removed) The Steam court case went for a number of years and included failed appeals from Valve, so don't hold your breath for any changes over night. However, as this progresses there's a pretty good chance that refunding games bought on the PlayStation Store, and probably other digital games stores as well, will become a little bit easier.

Hey guys so i just bought saints row the third on my old laptop and it turns out that i can barely run it and when im in cars im getting around 10 fps. so i requested a refund but will steam accept it or no i have not refunded any games before now so im just wondering. and how long do u think it will take Is there any chance i could get the refund today even though its sunday

I recently bought an i5 8600K and it was damaged during shipping and I got refunded with an 8700K I currently have a Corsair RM650x 650W gold power supply is this enough to power it?

Soundcloud Link: https://soundcloud.com/thewanshow/the-wan-show-steam-refunds-also-computex-happened-june-5-2015 Main News Topics Computex highlights! Our top 5 videos from Computex Corsair Bulldog: https://www.youtube.com/watch?v=W1uascUBDM0 MSI Desktop GPUs in AIO & Laptop: https://www.youtube.com/watch?v=slcyOmqdsTE 980 Ti Variants: Gigabyte https://youtu.be/bgCLmr1wemI ASUS https://youtu.be/R03fER5dnNk IN WIN H-Tower: https://youtu.be/tes6rsWfHd4 And still more to come tonight and tomorrow! Thanks to MSI & lynda.com for making our Computex coverage possible AnandTech | GTX980 Ti shows a significant pixel fillrate difference vs Titan X Source 1: linustechtips.com/anandtech-gtx980-ti-shows… OP: zMeul Source 2: anandtech.com/the-nvidia-geforce-gtx-980… synthetic performance tests showed similar scoring results between the two cards 980 Ti loses 2 Polymorph Engines in TessMark due to losing 2 SMMs, though that doesn’t really hinder 980 Ti in gaming or this test see a greater than expect drop in pixel fill rates in 3DMark Vantage Pixel Fill 980 Ti loses some rasterization throughput from the SMM loss, but the 15% drop is larger than can be accounted for by the 2 SMMs (accounts for ~10%) last 5% cannot be accounted for at this point in testing despite these tests, there are no signs of the 980 Ti struggling at 4K vs the Titan X, so the pixel fillrates are not impacting game performance ASUS PA329Q New Professional 4K Monitor for Image Enthusiasts & Editors - Display Source 1: linustechtips.com - asus pa329q new professional 4k monitor OP: The Gaige Source 2: pcdiy.asus.com - asus pa329q new professional 4k monitor for image e 32” 4K monitor with 100% Adobe RGB color gamut 3840x2160, 16:9 IPS display with 178-degree viewing angle, 138 PPI 10-bit display color and supports a 16-bit internal lookup table 1x DisplayPort 1.2, 1x Mini DisplayPort 1.2, 1x HDMI 2.0, 2x HDMI 1.4, 4x USB 3.0 Nvidia launches Mobile G-Sync - G-Sync improvements and mentions new G-Sync displays (4K IPS). Source 1: linustechtips.com - nvidia launches mobile g sync g sync im OP: Goodbytes Source 2: images.anandtech.com/doci/9303/LCDOverdrive2.png Source 3: anandtech.com/show/9303/nvidia-launches-mobile-gsync announced at the same time as GTX 980 Ti also announced Windowed G-Sync for laptops and desktops Mobile G-Sync uses eDP (embedded DisplayPort) to control refresh rate no power consuming chip needed eDP is common on laptops these days due to its low power requirement and ability to support high resolutions very similar to how AMD FreeSync functions on desktop monitors, so these two technologies will function quite similarly on mobile systems should not cost more when they have mobile G-Sync since, technically, not much is being added, though there are license costs and there will (in all likelihood) be markup from the manufacturer “gamer grade” mobile displays at 75Hz native, which is where mobile G-Sync will shine no info on whether these displays are TN or IPS, though it is assumed they will be TN Nvidia claims that you have less lag than V-Sync, no tearing, and no stuttering with mobile G-Sync also has a variable overdrive feature which uses Nvidia’s “best0effort” to predict when the next frame will arrive, adjusting the overdrive values of the panel to correct color accordingly to enable mobile G-Sync your laptop must have: GeForce graphics card & work with Nvidia to established parameters for the particular panel used (to optimize the performance and color experience) important note: Nvidia Optimus is NOT available with mobile G-Sync, since there is no support from Intel as of yet mobile G-Sync available starting in June (check out our coverage of Computex to see some!) Windowed G-Sync monitors what application is focused and enables/disables G-Sync based on that even works with SLI graphics G-Sync Max Refresh Rate Framerate Control (AKA G-Sync V-Sync) provides support for controlling the behavior of G-Sync when framerates reach or exceed the refresh rate limit of a monitor G-Sync simply turned on V-Sync in the past when this happened now you can choose to turn of V-Sync and experience a bit of tearing or leave it on AMD Fiji Officially Revealed at Computex; First Clear Pictures of GPU Core Emerge and New Teaser for Upcoming GPU Source 1: linustechtips.com - amd fiji officially revealed at co OP: Dr Deconstruct Source 2: videocardz.com/56050/amd-fiji-officially-shown-at-computex-2015 Source 3: linustechtips.com - index.php?app=core&module=attach&section Source 4: videocardz.com/55561/editorial-how-big-is-fiji Source 5: twitter.com/statuses/605938931448737792 pic shows Fiji GPU core with HBM onboard confirmed that Fiji has 4 stacks of HBM (points towards 4GB configuration) CTO of AMD claims the current 4GB “limit” will not be an issue for gamers Radeon R9 Fury will arrive on June 16 Microsoft explains what you’ll lose by upgrading to Windows 10 Source 1: linustechtips.com - microsoft explains what you%E2%80% OP: Fuzzy Crumpkin Source 2: theverge.com/2015/6/1/8696949/windows-10-feature-loss Windows 10 is coming July 29 all Windows 7 and 8.1 users are encouraged to reserve their free upgrade through taskbar notification losing Windows Media Center, the card game Hearts, and Windows 7’s desktop gadgets new drivers will be required for floppy disks on Windows watching DVDs will also require “separate playback software” Cortana will only be available in US, UK, China, France, Italy, Germany, and Spain at launch Windows Hello (biometric passwords) will need an infrared camera for facial recognition or a supported fingerprint reader Xbox Music & Xbox Video streaming apps will be constrained by region-based licenses Pro and Enterprise editions will be able to defer updates, Windows Home will not have that option - updates will be downloaded and installed automatically as soon as they’re available Sandisk 2TB Portable SSD for $999.99 Source 1: linustechtips.com/main/topic/378383-sandisk-2tb-ssd-for-99999/ OP: Echondo Source 2: sandisk.com - sandisk expands into the external storage market with Source 3: sandisk.com/products/ssd/sata/extreme-900-portable-ssd Source 4: sandisk.com/products/ssd/sata/extreme-500-portable-ssd Source 5: betanews.com - sandisk announces 2tb ssd in its new extreme 900 line Extreme 900 Portable SSD 1.92TB formatted size also has a 480GB and 960GB version maximum performance rating of 850 MBps (doesn’t specify read or write) equipped with USB 3.1 interface, both Type A and Type C capabilities providing a 3-year warranty on these new drives also offering an Extreme 500 Portable SSD lineup with 120GB ($99.99), 240GB ($149.99), and 480GB ($239.99) capacities maximum performance of 415 MBps (again, doesn’t specify read or write) over USB 3.0 come with Sandisk SecureAccess software which provides 180-bit AES encryption USB Drive with Type A & C Source 1: linustechtips.com/main/topic/379562-usb-drive-with-type-a-c/ OP: Jos Source 2: theverge.com - sandisk usb c dual flash drive computex 2015 Source 3: amazon.co.uk - SanDisk SDDDC 032G G46 Ultra Flash Connector one side USB 3.0 Type A, other side Type C aiming to bridge the gap between Type A and Type C as the industry transitions SanDisk “doesn’t believe the time is yet right to build and sell accessories with only a USB-C connector on them” we already have similar dual-connector USB drives with Type-A and Micro USB 32GB dual USB flash drive was announced at MWC in February, is currently on sale on Amazon for $39.99 US Can Intel's Iris PRO inside Broadwell be a low-end discrete video card killer? Source 1: linustechtips.com - can intels iris pro inside broadwell be a l OP: Zmeul Source 2: tomshardware.com - intel core i7 5775c i5 5675c broadwell,4169 4 Source 3: anandtech.com/show/9320/intel-broadwell-review-i7-5775c-i5-5765c about half of the silicon is dedicated to processor graphics outperforms AMD APUs by an average of 20% Tom’s says the Iris Pro 6200 is still significantly faster than any integrated graphics solution they’ve ever tested even outperforms Radeon R7 250, HD 6670, and GeForce GTS 250 never once fell behind the AMD APUs with that said, they’re about 2x the cost of AMD’s top APU Disney has terminated your job - oh, but train your replacement on the way out Source 1: linustechtips.com - disney has terminated your job oh but train OP: Exyia Source 2: msn.com - last task after layoff at disney train foreign replacement data systems employees monitored computers in industrial buildings nearby, making sure millions of ticket sales, store purchases, and hotel reservations went through without a hitch some thought meetings with their manager had been called since they were receiving a bonus for their stellar work in actuality, about 250 employees were called in and told they would be laid off jobs transferred to immigrants on temporary visas for highly skilled technical work, brought in by an outsourcing firm in India over the next three months (November 2014-January 2015) some employees were required to train their replacements to do the job they lost “made the difficult decision to eliminate certain positions, including yours” as a result of “the transition of your work to a managed service provider” offered a “stay bonus” of 10% of severance pay if they remained for 90 days bonus was contingent on “the continued satisfactory performance of your job duties,” which included training a replacement first 30 days were capturing what they did, next the new employee worked side by side with them, and the last 30 days the new employee took over completely and they simply oversaw the work one employee had his annual review in November (which he provided to the NY Times) - apparently his supervisor was not aware he was scheduled for a layoff his review stated that “because of his superior skills and ‘outstanding’ work, he had saved the company thousands of dollars.” “The supervisor added that he was looking forward to another highly productive year of having the employee on the team” the employee got a raise, 2 months before he was schedule to be laid off this particular employee’s résumé lists a top-level skill certification and command of seven operating systems, 15 program languages and more than two dozen other applications and media Amendment rights and undermines [America]’s founding principles.” Asus starts industry's first fully-automated graphics card production Source 1: linustechtips.com - asus starts industrys first fully automate OP: Bouzoo Source 2: tomshardware.com - asus auto extreme graphics card production,29252 Source 3: 2015tech.com - asus starts industrys very first fully automated grap New production method called auto extreme. According to Asus it’s the industry’s first fully automated production process. Avoids human error. Leads to smoother PCBs and neater component layouts. Can be accomplished without oxidation and in environments with less dust. Allows for tighter tolerances. Reduces productions costs due to lower failure rate during QC. Will likely lead to longer warranties. First card produced using auto extreme was the 20th anniversary edition card. Multi-GPU Resource Pooling - DX12 Demo Source 1: linustechtips.com - multi gpu resource pooling dx12 demo OP: Mec 777 Source 2: youtube.com/watch?v=9cvmDjVYSNk (Note: Very Good Thread) Currently, the way multi-GPUs are combined is that each GPU (in a dual-card config) takes turn rendering each frame. Both GPUs have to be nearly identical, run at the same clock speeds and both have to hold the same data in the Vram of each card resulting in redundancies and limitations on which cards can be used/combined Now each gpu can render only a specific part of a frame. VRAM can now be stacked as each card is working on a separate aspect. Up to the developer to implement this properly. Video shows an example of the performance improvements when using a iGPU in conjunction with a dGPU. NVIDIA Could Capitalize on AMD GCN Not Supporting Direct3D 12_1 Source 1: linustechtips.com - nvidia could capitalize on amd gcn no OP: Big Stroonz Source 2: techpowerup.com - nvidia could capitalize on amd graphics corenext n AMD GCN does not support DirectX 12.1 only DirectX 12.0 This could explain why NVIDIA dedicated three-fourths of its GeForce GTX 980 Ti press-deck to talking about the features of D3D 12_1 at length and probably wants to make a few new effects that rely on D3D 12_1 part of GameWorks. DirectX 12.1 adds: Volume-Tiled Resources, Conservative Rasterization and Rasterizer Ordered Views. Volume Tiled-resources: An evolution of tiled-resources, in which the GPU seeks and loads only those portions of a large texture that are relevant to the scene it's rendering, rather than loading the entire texture to the memory not only along X and Y axes, but adds third dimension. Conservative Rasterization A means of drawing polygons with additional pixels that make it easier for two polygons to interact with each other in dynamic objects. Raster Ordered Views A means to optimize raster loads in the order in which they appear in an object. Practical applications include improved shadows. Rapid Fire News Topics [Joke] Intel's new 65-Core Smartphone Source 1: linustechtips.com Source 2: theinquirer.net A mock ZenFone with an Xeon chip stuck on the back and calling it "the world's first 65-core smartphone". Intel principal engineer François Piednoel made the remarks during an Intel benchmarking session at Computex on Thursday. "This is the world's first 65-core smartphone," he said. "More than a server!" Referring to Mediatek's recent 'deca-core' phone chip announcement, Piednoel said that there's no sense having an abundance of cores on a device when half of them are redundant during use, but are all then switched on for benchmark tests to give unrealistic results. Official Valve Steam Machine preorders to reach some customers October 16 Source 1: linustechtips.com/official-valve-steam-machine… OP: GoodBytes Source 2: polygon.com/steam-machine-launch-date available for pre-order starting June 4 first pre-order customers will receive their units October 16 in stores November 10 Steam Controller (promo video out now https://www.youtube.com/watch?v=8fs2Yh1PFwM&feature=share) and Steam Link (the game streaming device) will also hit stores November 10 Google advertises Nexus 6 running Windows Phone, Microsoft advertises Lumia 535 running Android Source 1: linustechtips.com/google-advertises-nexus-6… OP: RH00D Source 2: neowin.net/oops-google-promotes-smart… Google was advertising their Smart Lock feature, but the app on the Nexus 6 shown is the Windows Phone version Microsoft marketing image on the Lumia 535 page showed the Android version of the Vine app running, as well as displaying the Android operating system running on the 535 Sex Maschine - wearable for sexual performance tracking Source 1: linustechtips.com/sex-maschine-wearables… OP: jos Source 2: phonearena.com/sex-maschine-wearable… wraps around your.... and communicates with your smartphone

HI guys i want to know if i buy a game on steam in sale and the sale ended and i want to get the money back will i get the amount of money i bought with or the full game price

Apple has changed the iTunes refund policy making it so that Europeans can return almost any digital item bought from the store within two weeks of purchase. However, as you would expect, there are some caveats in place to avoid abuse of the system. If you open an app, or a book, or watch a movie purchased in iTunes, then Apple has the right to refuse a refund. Apple does promise that accepted refunds will be made within 14 days and the money will be returned to the account used to pay. Itunes logo iTunes now offers refunds in Europe This is fairly similar to how returns work at a regular store, where you can be refused a refund if there are significant signs of use, or if the plastic wrap has been torn off the product. This new refund policy brings Apple’s store in line with the European Consumer Rights laws. Few companies are willing to offer refunds on digital items, most notably Valve with purchases made through the Steam store. However, digital refunds are becoming increasingly adopted by e-stores. My thoughts, as i have never used Apple services, but so what's to stop you making a copy then getting a refund? also If it's part of the European Consumer Rights laws then how do Valve get away with not implementing a refund system? Seems frivolous to have laws like this in place if companies don't have to abide by them. Refunds are the one thing that Origin have got up on Steam in terms of customer service. Source : http://www.kitguru.net/channel/generaltech/matthew-wilson/itunes-now-offers-refunds-in-europe/ http://www.theverge.com/2014/12/30/7468573/apple-14-day-return-period-allowed-in-eu-countries

It looks like you will be able to get refunds for any of your purchases through Origin ( you bought the game there) if you're unsatisfied with the game. For example you were really hyped for NFS Rivals and it turned out to be very bad you might have the chance to get a refund as in a coupon for the price of your purchase. You can only get one within the first 24 hours of activating the game or 7 days within the time you bought it. http://www.gamespot.com/news/ea-introduces-refunds-on-origin-full-games-6413205

Origin now does full refunds for games! At the moment it's only for EA published games. I think it's a pretty good addition, and that would be awesome if Steam started doing it to. Full article: http://kotaku.com/origin-now-lets-you-return-ea-game-downloads-for-full-r-1169643732

I do believe this is a belated April Fools joke, but let's assume it's not. According to The Verge, EA will now be offering full refunds on THEIR games through Origin within 24 hours of purchase. Whether it's been played and you just don't like it, doesn't work on your set up, or you realised it was EA and don't want to break your vowel to never give them money again. http://www.theverge.com/2013/8/19/4638752/origin-one-ups-steam-offers-refunds-on-all-ea-games I'm hoping that this kicks off refunds on Steam as well. I never understood why refunds are permitted for physical sale, but downloads are denied. A physical item, when returned has the seal broken and has become a second hand product, while a digital copy is still in perfect condition and can be re-sold (with a license key change).