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Hi Guys. God I am still fuming, so up front I am sorry for any inconsistencies in this thread. I will start with a TL;DR - Because this is going to be a bit long, in case anyone wants a short cut of what happened. > Bought LG G4 H815 > 3 Months of having the phone > Broke on Christmas > Phone in RMA for over a month (Yes, I was without ANY phone FOR A MONTH.) > LG doesn't answer E-mails (4 sent, tried to contact them, nothing) > Phone sent back (Finally.) > Phone not repaired - No box selected or reason provided on the "Unable to repair" form. > Phone has stopped working at all (It was bootlooping before, now it doesn't turn on at all.) > LG Customer Service trolls their customers worse than Linus in his Office Robbery prank. The prank was funny, LG is not. > I am without a phone again, and apparently down 260£ on a phone the LG Repair has bricked. _____________________________________ So. Now the long story with details. About 3 months before Christmas, I have bought an LG G4 H815 International. I have bought it from one of the shops which you can find in "Google Shopping". Now the huge mistake in that, was that I have expected the phone to come straight from an UK Company. That was my mistake number one, not checking which company exactly am I buying from. But nevertheless, the phone took a while to come to UK - but it did. And it worked perfectly, the IMEI was correct, and the phone had a full LG Warranty, as well as the warranty of the company which sold me the phone. Fast forward to three months later, which is now about Christmas. The phone was working perfectly and all good, until LITERALLY the day after Christmas,the phone has randomly shut down on me while browsing reddit and imgur app in it. At first, I thought that the phone simply crashed because of the memory leak or something of that sort. That thought quickly went away when I realised that the phone doesn't turn no matter how long and how many times I press the button on the back of it. Standard procedure commenced - Take the removable back off, take the battery - put it back on. Didn't work. A little bit of panic ensued - action repeat - Phone turned back on after about 4th time. And when the phone finally turned on, it was the moment I realised that I will need to RMA it as fast as possible. - It began to randomly shut down on me, without any indication why. I believe that is known in the LG G4 community as the bootloop. Many threads on Reddit: https://www.reddit.com/r/lgg4/search?q=bootloop&restrict_sr=on&sort=relevance&t=all Many videos on Youtube: Now in case of my phone, (this is important) it was turning on. Now it did work through the menu - and then it was shutting down. Or it was shutting down in the middle of browsing a website. Or 2 minutes into it. The point being here, is that it was turning on. And it did work through the boot. Sometimes it looped three times before actually turning on, and then went off after 5 seconds. You had to take the battery, and put it back in. Didn't work? Try again. It worked on the 5th time. Okay, Bootloop again, - and so on. You can continue this like an IF statement in VBA. Whatever the reason for shutting down - it was defective. That was obvious. I could not even risk calling anyone from the phone, without them thinking that I am bailing in the middle of the conversation. It was absurd. Regarding the faulty devices, no statement was ever made from LG as far as I know. People reported on the /r/LGG4 that they have sent back their phone and got them RMA'd straight after a week, as it is a known issue among the community and LG is also aware of the fact that a bunch of their mobile phones came out faulty. People speculated that it was an Android update, others that it was the battery, others that it was the Hardware. I couldn't play with all of that, buy the 15£ battery just to find out that it was the motherboard. I decided to let the "experts" fix it. Oh God, was I naive. Well then, I have decided to RMA the phone. Obviously, first I thought about returning it back to the company that has sold me the Device. However I expected them to return me the same defective H815 series (pre November or September). I have made the decision to contact the LG Mobile Support - provided them with all the data they required, including IMEI and proof of purchase, described the issue as possible bootloop - and they have accepted the device for RMA. (This is important to anyone thinking that the phone being out of UK is of some valid excuse here.) Up this this point, the LG service was decent. They sent the courier, he picked the phone up - I have left the phone exactly as it was, battery charged, Factory reset. Next is where the hell beings. I have decided to contact LG Support after about 2 weeks. The phone takes time to go through it takes time to fix it, and it takes time to actually go through Processing - so two weeks seemed like a fairly extensive leeway. By that time I was actually kind of pissed that I didn't get any "repair tracking" code or anything of the sort. I have gave the phone to the DPD guy, and the contact was cut. No E-mails from LG, nothing. One E-mail asking for the status of the repair, any updates on when could I expect it? Nothing. Another E-mail next week, is there an SLA on the repairs? What should I expect? Nothing. As you can expect by then, I was actually kind of freaking pissed to be without a phone for over 3 weeks, LG Customer Service decided not to give a crap whatsoever about it's customer at all. E-mail number three - by then I have seriously started checking whether the website and E-mail I have contacted is legit at all. Have I been scammed out of the phone, or what? Finally, managed to get a hold of the Customer Service Chat. That was today. Why Finally? Well - They do work 9am-5pm, but somehow whenever I have checked the "Mobile Chat" was Offline. Great. Why have I not called? Well it would be nice to have a phone to call from. Perhaps I should have just took some time at work to call from there. I was lazy, I truly admit myself there. The person in the chat have confirmed that they have just sent the phone, and that they have a tracking number from Royal Mail to confirm it! Splendid! My phone is finally here, after a month without it, I might get my phone back and everything will be alright. I have collected the phone from the local post office as any normal working person would do, unless there actually is someone that is working 8-4 and somehow able to collect their mail at 11am. I opened the package at the post office, just to check whether the phone had a screen cracked or any of the sort - and to my surprise - Unable to Repair Return Form. Unable to Repair Return Form. But there was hope! The form is Absolutely blank. It doesn't state a reason nor any of the boxes with the standard reasons are ticked. I thought it may have been included as a mistake? Why is it there if it's blank? What's the point of giving an Unable to repair form, without filling in why was it not repaired? But everything became obvious when I got home. I put the battery in the phone - I tried turning it on, nothing happened. I plugged in the USB cable with it to my PC, the red LED on the top turned on for a second, and the phone died. Great. Just great. Now I have been without a phone for a month. I will try to get a new battery just to check whether that is the issue. It's a hopeful thinking, it may be. Maybe for some reason the voltage on the battery spikes, and that's the reason for bootlooping. It was reported somewhere that it was. But I'm not having any hope for that. I will try, but at this point this is just a one big freaking joke. I have two documents that have been provided for me, One is the blank Unable to Repair Return Form, and the other is the Call Tracking. Funny thing out of the Call Tracking, The phone has been "Repaired" on 12/01/2016. It was delivered to me Today by Royal Mail. I will attach the documents tomorrow when I scan them, as I don't have a Phone to take a picture of them, (I am actually laughing at this myself) and will blur any personal data including the person repairing the phone. Maybe someone can tell me something out of it. The conclusion? I don't want to say Don't buy LG phones. I loved my G2. It was a solid phone, it was the reason why I bought the G4. But how LG UK has handled this whole situation? Not contacting me at all, not providing any reasons for why they cannot repair the phone? Phone being in the warehouse for over 2 weeks, as I know Royal Mail is not perfect - but to be delivered from 12/Jan to 02/Feb? I am just stunned. I am stunned, and without a freaking phone to use. Because before I could at least take the battery off, and put it back on again - It tried to work. Now it doesn't turn on at all, and LG didn't even try to put a replacement battery in. What should I do now if even LG UK refuses to repair the phone back, which they accepted to repair? I am stunned. ///// Space for the picture proof of the documents, will attach them tomorrow.