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I've had a quite bad experience with the Razer support team. I made several tickets for my mouse issue, and every time a new support person responded with a copy-paste reply, then disappeared. No matter how many times you send the logs, problem proofs, every time a new person asks the same shit. They never read the full case. Problem: My +Basilisk V3 pro randomly disappeared from Synapse3 which connected through Razer Mouse Dock Pro. This issue occurred when the profile switched too quickly. Pooling rates are different in the profiles. When I open games, synapse3 changes the profile to gaming which pooling rate is 8k. If I move to any other window it changes the profile to a normal profile which pooling rate is 1k. The problem starts from here. If I frequently switch windows between games and others, either the mouse cursor is lost or synapse3 fails to sync. So If I power off the mouse and turn it back on, the mouse cursor will back again but synapse3 won't detect the mouse until a system reboot. But If I unplug the dock pro and replug again synapse3 can detect both and sync. This is the gaming side issue. Sometimes I saw the hyper-scrolling button not working, it's not shifting the mode. So If I open synapse3, it shows Dock Pro is there but no mouse. Solution: re-plug the dock pro. So I posted on Reddit, here is the link. People are mad about their support. It's not only me. After the Reddit post, their support team woke up but didn't know how long would be active. If a well-known brand like Razer provides these types of support, we should raise our voice. How was your experience????

Hey guys, i usually dont post on forums, but i felt like i had to here. So about 3 months ago i bought an Asus Zenfone 8 after having seen it in Linus's video. I was generally really pleased with it in almost every way. And so it went over the next couple of months. But then this week i woke up to my phone being completely dead. It did not respond to charging, button pressing, button holding or any other troubleshooting tips i was given. I assumed that it was a battery malfunction and was confident that it would be nothing more than a nuisance. However i was far from correct. After a bit of googling, i found that a lot of other people experienced something similar over the past month. Their Zenfone 8s doing a never-ending RAM-dump before dying. I imediately realised that that is what happened to me, it just died before i woke up. I tried getting in contact with Asus, but they pretty much refused to believe that it wasnt some other problem or told me to try those troubleshooting things another 20 times. So i went to the retailer i bought it from to ask for them to repair it and they said they could try, but they could not guarantee that any of my data would survive. Which sucks for me because the data i had on that phone was worth about twice as much as the phone itself. I had done a backup, but i realised too late that it backed up everything except my 3500+ photos and videos. Turns out i had to enable another setting for it to do that. Having scrolled through the Zentalk forums, i could see a lot of people being quite furious about their treatment by Asus. They were talking about being refused refunds and getting their phone back from repair with massive prying marks and bruises, while the mods remained idle until someone spoke Spanish in the English forum and then went back to silence again. I suggest checking out the zenfone 8 threads and see it for yourselves. I am only really saying this to rant about how under the buss i feel thrown and all the stuff i lost because Asus messed something up. It really sucks having a company you trusted barge in and burn hundreds of dollars worth of your property before picking up the phone they sold you and snapping it right in front of your face, all while i am unable to do anything and Asus pretty much just admitting defeat but giving me the loss penalty. I hope people who read this will reconsider bying Asus phones as you are clearly not being respected by them even if you do.

First off, I'm in Australia, so all of this was through ASUS' Australian branch. Anyway, I have no idea what to do. I've been beating my head against the wall with this for weeks now. My RTX 2080 Strix card started freezing and crashing during games and graphically intensive applications like Blender. It would also display weird artefacts all over the screen, lock everything up and from there have a 50/50 shot of just the game/application crashing or it giving me a full BSoD restart. Someone linked me this video here: Which is for RTX 2080 Ti's but that's the exact same issue I get. Steve also says it could easily apply to the 2080 as well and it stands to reason they were manufactured in the same factories, using the same silicon, at the same time, side by side. So I RMA'd the card through the retailer and got it back from ASUS, checked the serial number and... it was the same one. "Ok", I thought, "maybe it was a different issue and they managed to fix it", so I boot it up and it seems fine. For a couple hours. Then the same issues started coming back. Slowly at first, could get no more than 30 seconds before a crash before, now sometimes I'd get an hour. But then it started deteriorating again back to where it was, couldn't run games at all and eventually could even boot the system with the card installed because the screen would be super glitchy and pixelated and would lock up eventually. Once I got the card back and realised it was still having issues, I ran Heaven. Only got it to complete once (it crashed about a minute after completing, the application wasn't even open anymore) and the score was 1817, with an average FPS of 72.1, a min of 8.7 and a max of 139. I don't know a ton about benchmark scores, but I'm almost positive it should've been higher. So naturally, I emailed ASUS and told them and they tried to tell me it was a software issue. I told them that before I'd even RMA'd it the first time, I'd already tried reinstalling all the drivers, using hotfixed drivers, older drivers that I knew worked before, even tried reformatting my whole drive and reinstalling Windows to get everything installed as cleanly as possible to rule out software issues. None of that helped. After I told them that, they actually admitted that they were able to recreate the issue in the first RMA and I was welcome to send it back again. I asked them if I was getting a replacement this time and they said they couldn't give me one, that I'd have to go back to the retailer. They also wanted to me to pay shipping which seems super wrong. Anyway, clearly wasn't getting anywhere with them and they were taking days at a time to get back to me, so I got back in contact with the retailer and explained it all to them. They said that they're just a middle man here, they just pass the cards on to the manufacturer and the manufacturer decides everything from there. I'm not sure how that process actually works but that makes sense to me, this would be ASUS' fault for giving them a bad product, not their fault for selling it, so surely the replacements would come from ASUS? It's not like a retailer can just afford to give away cards just because it received a batch of faulty ones from the manufacturer. But maybe I'm wrong, and they are supposed to supply the replacement. Anyway, since then I've tried to get in touch with other facets of ASUS' customer service department hoping that someone will be able to give me a more reasonable response, tried calling, using their main support email address, their live chat service, and all of them just say they can't do anything, GPUs aren't their department and then just refer me back to the same email address that said they couldn't replace it. Just feels like I'm either stuck with a $1200 brick, or doomed to infinitely RMA this thing until my warranty runs out or I just go insane. What can I even do about this?

so I'm just going to attach the email that I just sent best buy. I'm done with this at this point think I'm cursed.... My hope has been demolished that I will ever get a Xbox series x Nate G to:customercare@bestbuy.com date:Jun 10, 2021, 9:03 PM subject:i was promised a Xbox series x by a support agent they lied to me..... mailed-by:gmail.com Hello, So i was promised an xbox series x by an online support agent. I had a few questions so I reached back out and was told to call support. I did so and that agent told me I was lied to. He told me to go back into online chat and talk to a supervisor. After talking with an agent that gave me the runaround I got transferred to another agent. With him I was able to get to a supervisor. I told the supervisor what happened and that I had chat logs and call #'s basically that I had proof and he did nothing but say sorry and send an email to this email address. i've attached the logs below except for the last one i had with a supervisor because i cannot find it or it has not been sent to me yet but i'm sure you can find it the first person i talked to on the last chat was useless i had to ask for a supervisor multiple times and she thought a rtx 3070 ti was an xbox series x. Im extremely aggravated over this. i've been an xbox customer for 15 years and thought best buy was a place that i could trust but obviously that's not the case. In this case i was cheated out of an xbox series x after being promised one. Hello, Nathan, Your requested Best Buy chat transcript is below. We appreciate your visit to BestBuy.com today and look forward to seeing you again soon. General Information Chat Start Time Chat End Time Chat Duration Operator Interaction ID Jun 10, 2021 18:35:28 GMT Jun 10, 2021 18:47:02 GMT 00:11:34 Preston Lopez INT-sv1appis20-1623349958905-40794 ChatBot (18:32:41 GMT) : Beginning of a non-XXX bots history message(s). ChatBot (18:32:41 GMT) : XXX-06-10T18:32:25.XXX-00:00USER: BOT:We are connecting you with the next available Agent. Syd.Watson (18:32:42 GMT) : Thank you for choosing Best Buy, my name is Syd.Watson. How may I assist you today? Syd.Watson (18:32:50 GMT) : hello, Nathan Visitor (18:32:57 GMT) : Hello Visitor (18:33:21 GMT) : I have an xbox series x in my cart but it wont let me select a store Syd.Watson (18:34:08 GMT) : I understand you are getting an error at the checkout page Syd.Watson (18:34:13 GMT) : correct me if i am wrong Visitor (18:34:37 GMT) : Yes every store says unavailable that i can select Syd.Watson (18:34:49 GMT) : Let me get you over to one of our cart and checkout specialists as they have the best tools to help you out with this. Don’t worry, the next agent will be able to see our conversation so you won’t need to repeat anything! Visitor (18:35:14 GMT) : Thanks Info (18:35:22 GMT) : Syd.Watson has transferred this interaction. Info (18:35:28 GMT) : The interaction has been transferred to Preston Lopez Preston Lopez (18:35:36 GMT) : Thank you for choosing Best Buy, my name is Preston Lopez. How may I assist you today? Visitor (18:36:02 GMT) : I have an xbox series x in my cart but cannot select a store Preston Lopez (18:36:31 GMT) : Okay, let me check the details and assist you. Preston Lopez (18:38:18 GMT) : Not to worry, since the product is sold out everywhere you are not able to checkout. Once the item is back in stock you will be getting a notification for checkout. Preston Lopez (18:38:43 GMT) : You will also have a item reserved for you. Visitor (18:40:24 GMT) : So i dont have to wait till the button goes yellow again? I sat and waited for about 30 minutes this time. Preston Lopez (18:41:26 GMT) : Yes, if you have the item in your cart you will be getting the notification and a email . Visitor (18:43:12 GMT) : Ok and when i get that email it means that its ready to be picked up because it was reserved for me correct? All i need to do is pay right? Preston Lopez (18:43:27 GMT) : Yes. Visitor (18:43:58 GMT) : Excellent! For this i thank you you were a great help! Preston Lopez (18:44:26 GMT) : You are most welcome, Would there be anything else I can assist you with? Visitor (18:45:16 GMT) : Can i get a reference number for this conversation please? Preston Lopez (18:46:21 GMT) : Sure, you will get it after this chat ends. Visitor (18:46:32 GMT) : Thanks Preston Lopez (18:46:51 GMT) : It was my pleasure to assist a customer like you. Preston Lopez (18:46:56 GMT) : Have a great day. Preston Lopez (18:46:58 GMT) : Thank you for choosing Best Buy! This chat session will now end and you will see a short survey. I appreciate any feedback you can provide. Hello, NATHAN, Your requested Best Buy chat transcript is below. We appreciate your visit to BestBuy.com today and look forward to seeing you again soon. General Information Chat Start Time Chat End Time Chat Duration Operator Interaction ID Jun 10, 2021 23:28:52 GMT Jun 10, 2021 23:37:01 GMT 00:08:08 Santiago A INT-sv1appis21-1623367415582-42421 ChatBot (23:23:48 GMT) : Beginning of a non-XXX bots history message(s). ChatBot (23:23:48 GMT) : XXX-06-10T23:21:45.XXX-00:00USER: BOT:We are connecting you with the next available Agent. ChatBot (23:23:48 GMT) : XXX-06-10T23:21:45.XXX-00:00USER: BOT:We are connecting you with the next available Agent. Visitor (23:23:53 GMT) : hello just had a question about an earlier conversation that i had with a support agent Cesar P (23:24:01 GMT) : Thank you for choosing Best Buy, my name is Cesar P. How may I assist you today? Visitor (23:24:28 GMT) : hello just had a question about an earlier conversation that i had with a support agent Cesar P (23:24:58 GMT) : Oh go ahead please, just keep in mind we don't have the previous interaction details Cesar P (23:25:09 GMT) : But let us know please :) Visitor (23:25:37 GMT) : then can you see any notes on the account then? Cesar P (23:26:00 GMT) : Let me know what can we do for you? Visitor (23:28:15 GMT) : basically i got an xbox series x into my cart today but no store had any in stock within 3 states. so i talked with support. i was told and have the transcript of the chat that because of this that when they are in stock that one would be reserved for me. Cesar P (23:28:40 GMT) : Let me get you over to one of our specialists as they have the best tools to help you out with this. Don’t worry, the next agent will be able to see our conversation so you won’t need to repeat anything! Info (23:28:52 GMT) : Cesar P has transferred this interaction. Info (23:28:52 GMT) : The interaction has been transferred to Santiago A Santiago A (23:29:33 GMT) : Hi, thanks for your patience as I see you have just been transferred to me. May I please have 2-3 minutes to review the start of this chat? My apologies on the delay. Visitor (23:29:49 GMT) : no problem Santiago A (23:30:01 GMT) : Hello Santiago A (23:30:08 GMT) : Thank you for stay in line Visitor (23:30:09 GMT) : hello Santiago A (23:30:45 GMT) : IN that case Please contact us via phone call 1-XXX-XXX-XXX to support you with. Visitor (23:31:13 GMT) : i have to call? Santiago A (23:31:37 GMT) : That is correct Santiago A (23:31:46 GMT) : and just you need to ask for videogames Santiago A (23:31:53 GMT) : department Visitor (23:32:31 GMT) : ok Santiago A (23:32:50 GMT) : I'm more than glad to assist you. Is there anything else that I can help you with? Visitor (23:33:11 GMT) : thats it Visitor (23:33:14 GMT) : thanks Santiago A (23:36:19 GMT) : In that case I hope that you have a wonderful day and thank you for choosing Best buy!

For love of all things holy!!! Please, please, please, make a video about how terrible Netgear has become. I brought a nighthawk after watching a Netgear sponsored video some time ago. I’ve had many Netgear products in the past, and I was excited to support the brand that support LTT. But, over the past few years Netgear has grown into the absolute worst big name router company. To be clear I’m not upset about the recommendation to buy Netgear products and it turn bad. Im a grown adult and make choices then have to live with those choices. To be fair the nighthawk was great for the first year or so…then the firmwares happened. They would either slow the router way down , or just completely brick the router forcing to factory reset. I don’t claim to be a networking power user by any means of the definition, nor should I or any customer need to be when buying a residential grade product. But I know enough to be dangerous and I know enough when I call to get issues fixed that the technician is either not fixing the real issues or reading a script and ignoring the customer completely. All of that is to sadly be expected nowdays, but Netgear then went ahead and went full superbaddy evil villain. The now only offer 90 day support for any issues. After that they will only start to even entertain questions about issues if you pay for their gearhead support. So currently they are providing broken firmware updates, that auto download unless you really dig into the interface and tell it not to, that cause your device to have issues. The real kicker is that you can only go so far back with the old firmware because then stop support at a point. They are breaking their products then forcing their customer to pay them to fix it. Wow….great business model. Guess you can’t fail when you pull that kind of heartless policy to make money. So please Linus I beg of you, look at the boards and even Netgear’s own community to see how bad this all is, maybe think about making a video to shed some light on this issue, maybe even save some people from buy a product from them. At the very least please use your resources to see if what I am saying is true. Who knows, I could just be the Ahole here. If that’s the case please tell me. I would like to know. :/

Sry for mistakes (english isn't my first language) I rencently purchased an extra 32gig kit of memory (2 sticks extra) from my already 2 sticks config with all the same specs (Mt/s, cast latency, type of dram package and so on) and the same vendor (Corsair) in the hope of being able to hosts servers for games i play with some friends. I was really shocked when the upgrade started causing stability issues with my computer. It started with 1 blue screen and then a few unexpected game crashes up to a point where I got 3 blue screens in a row upon logging in windows. At this point i removed the 2 new sticks and rebooted my computer for a bit of testing. I stress tested it with AIDA64 and nothing happened. The system was more than fine. And as of today, a week later, still as stable as it has ever been. On last saturday I contacted corsair support reaching out for hep. I explained basically what has been in this post so far and asked if there was anything I could do differently/ I did wrong that could explain what was happening to me. Up to this point I was pretty sure i'd either get an explanation of what I did wrong or that i'd have the option to exchange my kit with another one to get a stable experience. Fast foward to this morning when i recieve the answer from corsair support (It is posted as a screen shot but because it is in french i'll roughly translate it below) Hi (my name), We thank you for contacting corsair's technical support. We highly recommend not to mix different kits of Corsair memory in your system. Indeed our memory kits are not validated for their combined use and only for the use of the memory sticks in the same kit If you combine multiple kits, even some of same speeds, you risk to cause compatibility issues such as : system stability issues, incapability of enabling XMP (DOCP in my case but as far as i know it is all the same) or even the impossibility to boot the system. We are sorry for the inconvenience. We are happy to answer any other question you may have Cordially (Tech support name) Technical Support from Corsair Thanks for choosing Corsair So yes on one hand I'm a bit pissed off by the fact it doesn't work but i'm more concerned by the response given by support and by the trend in the industry that seems at minimum a bit miss leading. I feel like the fact is, most motherboards come equiped with 4 ram slots. Most ram kit are 2 sticks. Most pc guides (not targeting anyone just the industry trend) suggest you get a 2 stick config in the scope of upgrading without changing the original sticks. But the official response from Tech support is : "If you combine multiple kits, even some of same speeds, you risk to cause compatibility issues". my understanding before this encounter was that a ram upgrade was pretty sensible but if you picked the exact same spec you would be fine. But as of now my conception is that upgrading ram is a lie (hyperbola) that can only be possible by changing the whole kit. I would really love to get everyone's story upgrading ram, mabe my case is just a bad luck less than 1% edge case and this is why I'm making this post. Any way please let me know what you think of this story and don't hesitate to ask questions if i was not precise enough in my explanations.

So I recently bought my first AIO cooler after wanting to know what all the fuss was about. I was previously using a cooler master hyper 212 EVO which is an AMAZING cooler but, I decided to upgrade. In doing this I purchased a Deepcool Captain 360 EX. The cooler was fantastic, for 4 f..king days then while casually playing Overwatch the tube on the block bursts shattering and spraying water everywhere! I immediately shut off the computer and tried to asses the damages I payed out the soaked components one by one. Graphics card; dead, motherboard; dead, power supply; dead, and cooler obviously dead. However, my CPU was fine as well as my RAM. I contacted deepcool customer support immediately and to give you the short version it has been 4 months since I first issued the RMA and I feel they are just stalling what should I do? I don't have the money to buy the parts myself and, I'm asking for $1500 to buy back parts and it sucks not having a computer for that long.

About 2 months ago my PC died on me and I started to RMA components one by one to try and fix it after all troubleshooting steps failed. Fast forward to today, the Motherboard, Memory, Storage, PSU, GPU, and even cables have been replaced with new ones. Now it was time to RMA the CPU (Intel i5-6600k) I've only had the PC for 4 months before it died, and due to it being a Mini-ITX build, I didn't overclock the CPU. I decided to contact Intel using their customer support hub. After an hour of waiting for the site to verify my warranty, I was finally able to submit the request. This is the chat log (in png form... sorry) of the BS that is Intel Support... The images go from the bottom of the page to the top (1 is very bottom, 6 is top) the first response is really long, so start with 3 then 2 then 1 then top message on 3 then 4 then 5 then 6. sorry for the crappy organization of images. lol.

I'll share my RMA experience I also have some words for ZOTAC I wrote this in anger... note that the post almost turned in to a letter to ZOTAC at some point... I also wanted to let you all know how poor the company is handling the product quality, and after service. 1st RMA I bought 1080ti amp extreme core edition on 2018 september through amazon... considering the machine I was planning, I was short on cash so I delayed the project until october. but when I finished, the computer was somewhat malfunctioning. My game kept on crashing. I struggled to find out that the gpu is malfunctioning. The chip couldn't handle the factory overclock. It took me two months of struggle. Trust me I've tried every trouble shootings I can try. so I contacted zotac USA at about november 2018, and they approved the RMA I paid for the shipping since I live in Korea. It cost me 140$ both ways They were cool and fast responding. They found the defect and they said they were going to replace my unit. I was feeling good until they noticed me that they are replacing my unit with a refurbish?! I asked in frustration on the reason why factory defective product is being replaced with refurbish?! of course Due to their warranty ' Warranty claims will be serviced through the repair or replacement of the defective product, with ZOTAC USA holding sole discretion over the option to repair or replace. Any replacement product will be based on performance equal or greater than the original product, at the discretion of ZOTAC USA. ' Yah you have lawyers working huh so what they are saying is performance wise, refurbish is same as the brand new GPU... of course it is better then my factory defective product!!!!!!!!!!!!!! But I bought a new product with defects!!!!!! Shouldn't you have some kind of terms covering your own fault for producing and shipping a malfunctioning unit? but why the hell did I buy new product? to get a refurbish???? The warranty it self is a total disaster I tried to make it right but they kept on saying its the terms on the warranty. How can you people in USA live with that? Customers have their rights to get a fully working new product when we pay for it. but I gave up. I am nobody living in Asia nobody cares, nowhere to claim this to about other then CS. I even sent a mail to the HONGKONG HQ in a frustration and they replied.... ' Dear Sir, Please refer the reply from our colleagure.Thank you.' ?????????????????????? I just became a stupid idiot who bought a refurbish product with more money then a new product. I received the replacement, no Zotac approved seal(they sealed it with normal tape...) had some scratches but was okey, game worked fine, clock bench came out fine but guess what, it's not over. 2nd RMA My computer still had weird symptom. When ever I played video, sound sync started getting separated and it eventually crashed in almost every 30 minutes. Video stops and sound repeated like an EDM forever. I started going through troubleshoots. I thought it was nvidia driver, or something. Time passed by... since the games were working fine, I tried to ignore the video stopping symptom. I was planning a second computer and started buying things. When I bought a 1660ti(I am a sucker I bought a ZOTAC again) I put it on my original PC to test the card and boom!!!!!!!!!! Problem solved. No more video stopping or sync messing up. I was in my darkest mood that day... I contacted ZOTAC again. RMA approved... 140$ both ways all over again... Except this time they couldn't point out the defect, but they replaced it anyway. I was thankful, I didn't want to argue any more. I received it today and had no more patience to endure this mess. They sent me another refurbish with a crap condition this time... at least they sealed it with ZOTAC seal... Some parts with hex key screws were clicking...I don't have a hex key to tighten them I'll add the video... Why are the fan wings all chipped out? Why is thermal compound not even touching the chip??? You gave me a 2080ti inner box with some magic eye thing.... gee thanks... Are you treating me this way because I'm a nobody living in who knows where??? I bought the product I paid my money to get a proper product. I know what your gonna say when I claim about the condition. Its esthetic, our terms of condition..... performance... equal... that's what says on the terms...bblah You failed to manufacture properly You failed to take responsibility on your factory defective unit. You failed to fulfill your crappy warranty by sending me another defective product You failed again by providing a not properly refurbished product with your stupid ZOTAC seal on. I've had enough of you ZOTAC USA. ZOTAC You are a multi national firm. You should take a better care of your customer. How can you make customer take responsibility for your own factory defective product??? How can you replace a new product with a refurbish at the first place? How can you fail to refurbish properly? twice? only to me??? SHAME ON YOU ZOTAC From this amazing unboxing experience to.... This madness.... KakaoTalk_Video_20200304_1436_22_864.mp4

Hey Guys I have been bless with 15 years without dealing with PC Parts RMAs, but lately it has been a nightmare. Check out what Corsair Support just wrote today: Staff Account (E******* M*** B) via channel 'Email' 04/10/2019 12:23 AM Hello *****, Based on then invoice that you you uploaded, the order date and shipment date is the same. Unfortunately, the shipping method says otherwise ( two day shipment). Your warranty request will be denied for submitting a fake invoice. Thank you for choosing Corsair. http://www.corsair.com https://www.facebook.com/Corsair https://twitter.com/Corsair To be Honest the ticket does says it ship it the same day the order was made, but everybody knows AMAZON sometimes ships the same day to Prime Members, or I'm just a lucky guy? Please convince me this just did not happened and what are my choices if this guy continues to be a pain? Thank you. and hopefully there are not that many of you.

Sorry if this rant is out of place here. In December I bought a Corsair K55 keyboard for $50. I plug it in and the RGB and keys work fine, but when I open iCUE, the software that allows the users to customize the keyboard and macros it told me that the firmware was outdated and could not be updated through the software. I post a thread here, then head over to Corsair support where they tell me to perform a factory reset on the keyboard by pressing a button on the back. After a few hours of searching and digging around online it becomes apparent that this model of keyboard does not have a reset button and instead you need to hold down a combination of keys. They knew it was a K55 keyboard. I do that and that doesn't work either so I ask them what to do next and they tell me to uninstall the software and change some registry setting before installing and older version of the software. That doesn't work. They then tell me to use another computer so I plug the keyboard into my Mac and surprise! that also doesn't help. At this point I got really frustrated and just gave up. Has anyone else had bad customer support with Corsair? What should I do next?

Madrinas has the absolute worst customer support I have ever had the pleasure of interacting with. i ran into an issue where my madrinas order, with the LTT beans, was not shipped after the manufacturing delay where they stated that they will be shipped on the 28th of December though they did not actually ship my order until I had messaged them about it, after my second attempt to contact them on January 11th. Everything was going smoothly until my order landed in London on the 19th of January, at 2am, but had not moved since. Since then I was contacting both DHL and my local mail service, the Royal Mail, with Royal Mail believing the package to be in Germany and both services refusing to take responsibility and investigate the issue. come the 27th of January one week later and I email Madrinas about it, where they sent me the below e-mail, your typical copy & paste “Apology” response a day later. Now here I am on Thursday with no response from them after sending two follow up e-mails since, I can maybe understand that this shipping issue may have been initially their fault but the fact that they are refusing to talk to me or even attempting to investigate the matter is appalling, especially since Madrinas was patting themselves on the back for their international shipping. This is issue has seriously made me consider never ordering from Madrinas again, their customer service is absolutely atrocious and I highly recommend to anyone that they avoid using them for coffee at all. It is such a disappointment, especially considering how awesome the idea of LTT branded coffee beans was l. On a side note has anyone else in the UK ordered from Madrinas, with the LTT roast specifically and has received their order?

I was wondering if anyone has had any experience with Nvidia customer support with their gpu’s. I’ve been looking at getting a 2070 super for my first gaming build but it’s up between Nvidia or EVGA. For just $13 cheaper I can get a founders edition but besides it looking really clean and slick, I don’t know what to go for. Anybody have any input?

How do I contact Nvidia costumer support. I tried going the the page and logging in, my password was correct and worked on other parts of the side, but it didn't work there.

Just had my first computer hardware failure ever, gpu let out the magic smoke for seemingly no reason, I don't have the original ESD bag that came with it, do I need that or will ASUS deny the warranty claim?

I bought a hp mixed reality headset off of ebay in September of 2019. It came with the headset plus motion controllers, I just had to buy a cable (940814-001). This cable is $150 USD (before shipping and taxes, would be around $200 after), for a 3.6 meter HDMI 2.0 and USB 3.0 to their proprietary connector. There are no third party cables. I was able to get it down to be cheap so that I would around $150 total. I then proceed with the purchase only to have the next day it canceled. I get a call saying they reorder it, but for the full price, I tell them I was supposed to get it for a discount. They say they can't verify this and would have to call the original person. After a couple of days I get them to give me the discount and i was able to purchase this. $250 for a VR headset with controllers is not bad. Two weeks ago my audio get messed up. Video and motion still work. I have a warranty on the cable still so I'll send that back and get a replacement. There returns say they don't cover anything other than hp.com, no parts store. Luckily, they accecpt and I send my cable and they send me... the wrong cable. I tell them they sent me the wrong cable. They tell me they only handle RMA request and ill have to ask there parts sales team. So I email them... after awhile of send emails they tell me that they don't have the cable I need, even if on their website it says its in stock. I ask for my original cable back. I get and RMA request, which I hope is my cable. nope. Its the same cable they keep sending me. They offer to me to refund my cable, but not the headset or controllers. I told them I want a full refund for all of this and I'll send it back to them, or I send it all back and they send me a new headset system. They said they can only refund the cable. I get why HP does this, and I don't want to be mad at the people who helped me, they were quick to respond and they probably following protocol. But I can't use this. I only work in the summer. And this summer I can't work for obvious reasons. So it's not even like I can buy a new headset. (I'm removing all names and information but everything is from the email) https://pastebin.com/DRgnC8cr

So I ordered a LTT Stealth hoodie on April 17 2020 and yet still haven't been delivered its been 2 months no update I was wondering if I could get a refund.I have decided to refund the product because of my current financial situation. with the quarantine thing.

Newegg customer service has burned me for the last time. At the end of May, I bought a set of Samsung Galaxy Buds Plus on NewEgg. I hadn't been there for almost 2 years. Back then, I ordered a new PSU, and they shipped me a Bluetooth/WiFi card. While my PSU probably went to the person that ordered the card. It was a simple error that I never got corrected, because they wanted me to return PSU, that I didn't have, and repurchase it. But they had the Samsung Buds in red, while everyone else was sold out of that color. And it was a gift for my wife. Skip ahead a month, 33 days to be precise, and the left bud stopped working. I contact Samsung for support, and they walked me through all the troubleshooting, and decided they would need to be repaired. While going through the warranty process, I gave them the serial number and was told that the product I bought was not intended for the North American market, It was what Samsung US calls an International Version, intended to be sold in the E.U. They seem to be functionally identical, but they do not have a warranty in the U.S. There was no mention of this on the Newegg listing. I immediately tried to return them to Newegg, only to find the return period is 30 days. Here's where Newegg's customer service, again, takes a bad situation and makes it worse. I contacted them with their chat function, the person there said they would need to contact their "warranty team,' and get back to me in 3 to 5 business days. A week later, no response, so I make a phone call. This person emails me a form to fill out, asking different information than I gave before, and said she would get back to me in 3 to 5 business days. Nine days later, no response. Make another call, told to send a followup email so the agent I was working with could respond. I sent 3 of these follow up emails, each 7 days apart. Today I got a response... Mastercard reversed the charge after 10 minutes and a copy of the email chain. Congratulations Newegg, you lost a customer and didn't even get to keep my money this time.

I'm currently dealing with a Gigabyte motherboard RMA and it's kind of a hassle. I'm wondering what other people's experiences is with customer service in general with the various manufacturers. From what i hear Evga is the best outright, but they don't exactly make AM4 (or anything amd for that matter) so who would second place go to of the various AM4 motherboard manufacturers. ASRock Asus Biostar Gigabyte MSI How would you rank them in terms of RMA and customer service?

Hi, I have a t470 for an year now. I have been using it almost for any activity throughout my university. Some programming a very little photo or video edit and so on. Now recently my webcam has started causing some issues. The laptop is still within on site repair warranty. I contacted lolenovo support and they ran through some troubleshoot and had me install and reinstall drivers and so on...it did not help. Guy said he will send the parts rewired to me and then whiting 2-5 working days an engineer will come to your house and fix it. Everything was good up until now (10days later) when I still hadn't received any email from Lenovo saying when will I get my parts. I called them only to find out that I need to wait for unknown time because I did not purchased the priority warranty. I wanted to talk to someone superior like a manager but was not allowed. Guy said he can't pass on... Now it is not something that big but I do use the camera for calls and stuff. Yes I can get a cheap webcam for the time being but that's not the point anymore.... I paid more then a grand for the laptop not so that it becomes unfunctiinak in certain situations... Lenovo think support won't let me talk to manager, they won't send me a replacement... They won't do or say anything else then wait for unknown time.... Any suggestion what should I do .... Thanks in advance.

Hi guys, i have just seen the new Oneplus 5T Sandstone, however i am unsure whether to go through on the purchase as i have read up on people who had terrible customer support and had to send their product back numerous times. Is this phone worth the money or are any other phones, £500 or less ($650), any better? I do not use cameras much so this is not a deciding factor on the phones. Thanks in advance, Robert

Hey everyone, after reading some posts on peoples gpu's dying. I was wondering which aftermarket company (Gigabyte, EVGA, etc...) has the best and most reliable support should something unfortunate happen?

So I ordered a skin on Wednesday morning for my OnePlus 3. Just a back and the top/bottom pieces, nothing out of the ordinary. When I saw that your order is "often done in as little as 12 hours", this was a great sign. So I ordered. Now, About 55 hours later, my order is still pending? How long did everyone here have to wait for their orders? Is this normal waiting time? If you had a really quick or really slow experience, what did you order? Also btw I live in Toronto, so shipping isn't a factor in the (their factory is in Toronto).

Hi you all, Im just wondering which GTX 1070 should I buy my choices are either a Zotac AMP! Extreme edition or a Gigabyte G1 Gaming edition. I would also like to know their customer service RMA/Warranty support in Europe condition because currently I am visiting USA and would like to know which brand has better support in Europe and which card is better overall. I hope you guys can give me some help regarding this topic. Thanks beforehand, NanoBlade

So I was trying to access my games on Origin when I got an error message "The product code you have redeemed for SimCity does not support the current selected language. Please contact customer support for details", this happened to all my games. And so I tired all the "ideas" the tech support guy gave me and in the end he thought of this Idea' EA Let's try to get this issue fixed for you. EA But I would share that while fixing this issue, it might be chances that your game progress vanishes. EA And there is no way for us to recover the save. EA So, is tat okay for you? WTF!! i HAVE TO DELETE ALL MY SAVE GAMES FOR A ISSUE THAT THEY LET HAPPEN! I asked for compensation and got all of these excellent ideas for games. EA I had a word with my supervisor and I can offer you Sims 2 for free. Oh, I get a free copy of the Sims 2, oh wait that game has been out for 12 YEARS!! So we moved on, EA Now I have a list of games from where you can choose Medal of Honor Warfighter Battlefield 3 Mass Effect 2 Dead Space 2 Dragon Age: Origins Oh I yes i get more of the games EA is throwing away in these "On The House" sales they have. EA Alright, I'm providing you a list of games please select any one which you want. EA Amazing Adventures Series Alpha Centauri Escape Series Mystery P.I. Series Bejeweled 3 (available on PC & Mac) Bejeweled Twist Crusader Series Dungeon Keeper Theme Hospital Syndicate (1993) Lands of Lore Series Populous Series Ultima Series (Note: Excluding Ultima Underworld) Mass Effect 2 Dead Space 2 Dragon Age: Origins Wing Commander Battlefield 3 SimCity (available on PC & Mac) Medal of Honor Warfighter The Sims 3 (available on PC & Mac) you again i am sorry to tell you that most of these games will just sit on my hard drive and annoy me, I want a game that I can play that I haven't done anything in. I don't want a point and click game. In 2014 alone EA made $1b in DLC alone. you have being paid by the hour as for me I have been at my computer thinking about the save games i cannot access anymore and the old games that you are trying to sway me with. you I wish i could make this easier but I do have a lot of games you and did you really think that Syndicate (1993) will get me your forgiveness They offer me a game that was released in 1993 and the game that I already am having issues with and games I can play on mobile, but they said I get to pick one of these games from this exceptional section.