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Back in December I decided to go and buy myself an early christmas present. I had been eying the Alienware 34dwfOLED for awhile and noticed it was on sale. Sweet! I put my order in and waited patiently. About a week later it gets delivered to my door in my apartment complex and I open it up to find that it is full of bags of rocks. I immediately take pictures and get into contact with Dell customer service. They said they'll look into it and get back to me the next day. Two days pass. I contact them again. They state that the package was "carrier certifed" and I cant recieve a refund or replacement because the package was signed for. I told them I did not sign for the package. They told me they would get back to me shortly. Three days passed. I have to initate contact AGAIN. They repeate the same garbage as last time while wasting 3hrs of my time in call center/let me transfer you to someone who can help hell. Dell is now ghosting me. They refuse to respond to any of my emails regarding my issue and continually leave me on hold for 30+mintues until I hang up. 0/10. I will never buy anything from dell ever again.

For those who aren't familiar with the situation, here is a synopsis of people voicing frustrations with Fanatec's Black Friday glitch and lack of communication. For those who are familiar, what is your take on this? Personally, I did order with this bug naively thinking that it was just a surprise discount meant to clear inventory/create hype. Regardless, a lot of people are very frustrated and Fanatec's [2 weeks later] response was, in my opinion, very poor. Here's the response, in case you haven't seen it. I would genuinely like to hear everyone's thoughts as to what you think about people who placed the order and Fanatec's response.

Hello LTT Forum, I'm writing this post to get some more help into my mouse issues, since the manufacturer's tech support cannot support with tech. Last year in October, I bought a wireless mouse, a SteelSeries Aerox 5 Wireless, I bought this product at full price. It retails at $140, now you cant find them (as of today and holiday season) for roughly $99. What a good product, worked very well and I had no complaints. I've been a huge SteelSeries fan, I've bought their Artics Nova 7 headphones, their TKL keyboard and just recently, their mini pro wired keyboard. Unfortunately, a couple months ago, after a firmware update on the dongle and mouse, the mouse continues to disconnect (it never had this issue before). The disconnection issue will happen sporadically through a 5 hours gaming session, sometimes it happens every couple seconds and sometimes it happens every couple of minutes. I'm extremely patient and don't game competitively so I can live with this but as of last week, I had enough of it. So I started doing my due diligence and removed the software (SteelSeries GG) and uninstalled and installed the driver for the mouse, I followed SS' troubleshoot options on their website (long press buttons and pair it again), I updated to the most recent software, I could not figure it out to so I reached out to their tech support team. What a huge mistake! Let me be clear, I was not interested in a replacement, I was interested in knowing what was going on to make sure I can game without having this issue. I recorded a video for them and they were not able to tell me what was wrong with the product, instead, they offered a replacement as long as I had a receipt. I bought this item a year ago, I do not have the receipt but I did have the transaction, they did not accept this. And that's it for me and SS. I didn't use the code and would not buy another SS product if this is the support you get from this company. Only really posting this because Linus on the WAN Show gave a damn good plan on how they're going to deal with the bottom double layer issue with their backpacks. Waiting on you to sell mice, Linus...

Hey guys, Recently, my family has gifted me a 4090 Strix as a graduation present considering I've just graduated from college with honors and an Advanced Diploma. That being said, although I am happy that I will now be joining the 40 series gang this unfortunately does mean I will be parting ways with my beloved 3080 ti from EVGA. It served it's purpose and I will miss the customer service EVGA brought me whenever I had issues with EVGA hardware. Whether it being GPUs or PSUs, I still firmly believe that EVGA's customer service was by far the best. Now with them leaving the GPU industry, that leaves ASUS, MSI, Gigabyte and Zotac as the main contenders for choosing a Graphics card. With that being said, I do have one question. How good is ASUS' customer service compared to all other brands? Although I am confident that my new GPU will last for several years I am wondering how their customer service fares when it comes to dealing with RMAs or replacement requests for GPUs. Despite the controversy between ASUS and J2C my family still went ahead with ASUS which I do not mind as it is the card that I originally wanted when the 4090s released. For anyone that has gone through the RMA experience, what was it like? How did ASUS treat you compared to EVGA? If anyone has any stories they would like to share please let me know! Thank you!

Hi everyone, Sorry for the rant in advance but I need to get this out about the horrific treatment I have had at the hands of Logitech. I ordered my Nephew a Yeti streamer bundle for his birthday tomorrow. The site stated standard shipment was next Business day. Since I ordered it Friday I said fine, Hopefully Monday it will Ship. Wednesday came around and no update. I got onto the help chat and I was told It would ship same day. This took an hour of waiting. I was also made to give my number and assured I would be called by their manager for an update. I had asked to cancel my order but they informed me they only have a 30 minute cancellation policy. Thursday came around, no call, no email, no update. I got back onto them. I tried to call Logitech Ireland first (because I'm Irish) and their customer service switch board does not accept inputs. As in it says to press 1-5 for different options. But pressing the numbers does nothing. And unlike most systems it does not auto send you to a CX agent it just loops the menu. The only phone line I found that works for all of EU is Switzerland. (Keep in mind I tried, England,France, Spain, Germany and Italy). When I had navigated through the menu I was sent to the American call centre. After 2 hours of being swapped back and forth on hold I was informed. There is no Customer service centre for sales issues anywhere. I was also told they could only resolve issues for the US and Canada. When I asked to speak with a manger to ask why it took 2 hours to tell me this info I was informed that as I was not a customer from the US or Canada I was not allowed to speak with management. I then went back to the text chat while I was on hold. After 45 minute wait I was told Logitech have a 30 minute cancellation policy and are not required to give refunds after this 30 minutes. This is very confusing as their own site states a cancellation policy up to point of it being shipped. After back and forth with them they "graciously" agreed to try cancel my order but it would take 24 - 48 hrs to contact the Customer care team to ask them. Customer care got back to me and informed me as my item is "Planned" to be shipped today it is too late to cancel and I can refuse the package for a refund. According to them this will take 6-8 weeks. IF the package is not damaged in transit. What am I meant to do. It will not be here for the timeframe I needed it. Their customer service is absolutely horrendous and I know I will never see that refund as they will claim sioe issue with the device when I send it back. To me this is textbook shitty/deceptive business practiced and a breach of their policies considering the back room cancellation policy they are using that is not public anywhere. Any advice?

so recently i bought my first new card and i know it wasnt the best investment ive learned various other cards were much better price to performance after the fact so lets not touch on that plz.... about 2 years ago i purchased my very first new card ive always had a very tight budget so risking second hand was always my only option, i bought a rx590 brand spanking new and i know its not an amazing card even when it launched but i was proud of it and it was the first new hardware purchase ive ever made excluding hdd, ssd, and psus out of sheer fear of failure. i purchased it for the grand total of 279$ plus tax and shipping from amazon and i loved it it worked i played on 1080p mostly f2p games and a couple older AAA games i purchased on sale. well it was a very sad day when just after the 2 year mark the card refused to do pretty much anything no display no booting nothing i panicked and called gigabyte (board partner of my card) and was pleased to find out it was still under warranty they emailed me a label i paid the farely hefty shipping fee and eagerly awaited alast they had received the card and and concluded i memry chip had failed im not to savy on the hardware end of things so im not sure if that is relevant and was excited to see id be receiving a replacement card. well at the one week mark of this news i was surprised to find out that no card had been shipped so as politely as i could i reached out and was informed simply to hold tight essentially and i did, and i did and i did. about a month later i finally had to reach out again and politely as possible i asked for just a little transparency i informed them of the situation and that im EXTREMELY new to this and was a little disheartened to receive a slightly attitude ridden response telling me in not so many words weve been transparent its not our fault you dont understand the process your gonna be waiting many months and then a slightly pushy suggestion to accept a refund. I think we all know the refund is a terrible option since its only the price i paid and that wont even get me an entry level card in todays market im at a loss at this point ive been on integrated graphics on an i5 6500 for over a month now and im really discouraged about the whole situation the main reason i post this is cause i wanna know do i have any recourse in this or am i simply just gonna have to play there game by there rules any suggestion helps and i want to stress that i am on a fixed income ive asked in forums before and 90% of the replies are spend money that i dont have between upgrading to an apu while i wait and buying an interim card i cannot stress that its simply not an option. im aware the most obvious answer is accept the refund and downgrade and believe me ive thought about it i just dont know if i can mentally handle that my rig isnt amazing a 6500 non k with 16 gigs of 2666 ram but that card was the first thing i was proud to say i bought and no its not the model believe me its just the almost two years of saving and scraping by with an r7 something gpu that really drives it home for me it was the first time i played anything other than left 4 dead on max settings and i want that feeling again.

So just about 3 weeks ago I went to Microcenter to buy new build components. I wanted to go Mini-ITX and there's not many choices for cases in that form factor. With the release of the V2 NZXT H1, they've discounted the V1 case to only $209.99. Now all fire-hazards aside, a mini ITX case with power supply, case (obviously), and AIO cooler included for that price is an unbeatable deal. All was well and when I went to build the PC I found that they had already changed over to the new riser cable, fixing any fire hazards, but neglected to include any of the AM4 mounting hardware for the AIO pump. While I wasn't too happy, I quickly realized that I could install the stock AMD cooler on the 5600G I picked up during my shopping earlier in the day. I tried calling their support number only to find they're only open M-F, 9-5. Really not ideal for someone like me who can't really call during work. After hearing that, I opened a support ticket online. 2 days later, the ticket still hasn't advanced in the process. I send a response to the email simply saying "Any progress on this" and get a response from someone about 2 hours later. They ask for more details about my issue, I tell them very clearly "The AM4 AIO mounting hardware/brackets weren't included". several more hours pass... The next day, I get a response with them asking exactly what I need, so I find a picture online of what I believe I need, and didn't hear anything for another couple of days. FINALLY, I'm told that my replacement parts are on the way, standard shipping from CA to MI. Not a quick journey, but by the time we're actually in a place where I have replacement parts, I've owned the case (Reminder: I spent $200 on it!) for 2 weeks. By the time I've moved into my new apartment it'll be 2.5 weeks. Thinking I'll be happy, I get the replacement parts out of the bag -They certainly look the part- and scan the QR code to access the text-based installation instructions. Then I take the PC and remove the stock cooler, re-attatch the radiator to the door, and prep the hardware to finally install the AIO I've been waiting 2.5 weeks to utilize. I screw in the standoffs.....and that's it BECAUSE THEY SENT ME THE WRONG PARTS. Instead of sending me the AM4 mounting hardware for the AIO on an NZXT H1, they sent me the mounting hardware for a gosh darn Kracken! I was left having to re-open a ticket, go buy some new thermal paste for the stock cooler, and just suffering some more. I've utilized the time I've spent on hold with them to type this forum post. You might not be shocked to hear that while they said 8 minutes, it's been almost 25 so far!

so I'm just going to attach the email that I just sent best buy. I'm done with this at this point think I'm cursed.... My hope has been demolished that I will ever get a Xbox series x Nate G to:customercare@bestbuy.com date:Jun 10, 2021, 9:03 PM subject:i was promised a Xbox series x by a support agent they lied to me..... mailed-by:gmail.com Hello, So i was promised an xbox series x by an online support agent. I had a few questions so I reached back out and was told to call support. I did so and that agent told me I was lied to. He told me to go back into online chat and talk to a supervisor. After talking with an agent that gave me the runaround I got transferred to another agent. With him I was able to get to a supervisor. I told the supervisor what happened and that I had chat logs and call #'s basically that I had proof and he did nothing but say sorry and send an email to this email address. i've attached the logs below except for the last one i had with a supervisor because i cannot find it or it has not been sent to me yet but i'm sure you can find it the first person i talked to on the last chat was useless i had to ask for a supervisor multiple times and she thought a rtx 3070 ti was an xbox series x. Im extremely aggravated over this. i've been an xbox customer for 15 years and thought best buy was a place that i could trust but obviously that's not the case. In this case i was cheated out of an xbox series x after being promised one. Hello, Nathan, Your requested Best Buy chat transcript is below. We appreciate your visit to BestBuy.com today and look forward to seeing you again soon. General Information Chat Start Time Chat End Time Chat Duration Operator Interaction ID Jun 10, 2021 18:35:28 GMT Jun 10, 2021 18:47:02 GMT 00:11:34 Preston Lopez INT-sv1appis20-1623349958905-40794 ChatBot (18:32:41 GMT) : Beginning of a non-XXX bots history message(s). ChatBot (18:32:41 GMT) : XXX-06-10T18:32:25.XXX-00:00USER: BOT:We are connecting you with the next available Agent. Syd.Watson (18:32:42 GMT) : Thank you for choosing Best Buy, my name is Syd.Watson. How may I assist you today? Syd.Watson (18:32:50 GMT) : hello, Nathan Visitor (18:32:57 GMT) : Hello Visitor (18:33:21 GMT) : I have an xbox series x in my cart but it wont let me select a store Syd.Watson (18:34:08 GMT) : I understand you are getting an error at the checkout page Syd.Watson (18:34:13 GMT) : correct me if i am wrong Visitor (18:34:37 GMT) : Yes every store says unavailable that i can select Syd.Watson (18:34:49 GMT) : Let me get you over to one of our cart and checkout specialists as they have the best tools to help you out with this. Don’t worry, the next agent will be able to see our conversation so you won’t need to repeat anything! Visitor (18:35:14 GMT) : Thanks Info (18:35:22 GMT) : Syd.Watson has transferred this interaction. Info (18:35:28 GMT) : The interaction has been transferred to Preston Lopez Preston Lopez (18:35:36 GMT) : Thank you for choosing Best Buy, my name is Preston Lopez. How may I assist you today? Visitor (18:36:02 GMT) : I have an xbox series x in my cart but cannot select a store Preston Lopez (18:36:31 GMT) : Okay, let me check the details and assist you. Preston Lopez (18:38:18 GMT) : Not to worry, since the product is sold out everywhere you are not able to checkout. Once the item is back in stock you will be getting a notification for checkout. Preston Lopez (18:38:43 GMT) : You will also have a item reserved for you. Visitor (18:40:24 GMT) : So i dont have to wait till the button goes yellow again? I sat and waited for about 30 minutes this time. Preston Lopez (18:41:26 GMT) : Yes, if you have the item in your cart you will be getting the notification and a email . Visitor (18:43:12 GMT) : Ok and when i get that email it means that its ready to be picked up because it was reserved for me correct? All i need to do is pay right? Preston Lopez (18:43:27 GMT) : Yes. Visitor (18:43:58 GMT) : Excellent! For this i thank you you were a great help! Preston Lopez (18:44:26 GMT) : You are most welcome, Would there be anything else I can assist you with? Visitor (18:45:16 GMT) : Can i get a reference number for this conversation please? Preston Lopez (18:46:21 GMT) : Sure, you will get it after this chat ends. Visitor (18:46:32 GMT) : Thanks Preston Lopez (18:46:51 GMT) : It was my pleasure to assist a customer like you. Preston Lopez (18:46:56 GMT) : Have a great day. Preston Lopez (18:46:58 GMT) : Thank you for choosing Best Buy! This chat session will now end and you will see a short survey. I appreciate any feedback you can provide. Hello, NATHAN, Your requested Best Buy chat transcript is below. We appreciate your visit to BestBuy.com today and look forward to seeing you again soon. General Information Chat Start Time Chat End Time Chat Duration Operator Interaction ID Jun 10, 2021 23:28:52 GMT Jun 10, 2021 23:37:01 GMT 00:08:08 Santiago A INT-sv1appis21-1623367415582-42421 ChatBot (23:23:48 GMT) : Beginning of a non-XXX bots history message(s). ChatBot (23:23:48 GMT) : XXX-06-10T23:21:45.XXX-00:00USER: BOT:We are connecting you with the next available Agent. ChatBot (23:23:48 GMT) : XXX-06-10T23:21:45.XXX-00:00USER: BOT:We are connecting you with the next available Agent. Visitor (23:23:53 GMT) : hello just had a question about an earlier conversation that i had with a support agent Cesar P (23:24:01 GMT) : Thank you for choosing Best Buy, my name is Cesar P. How may I assist you today? Visitor (23:24:28 GMT) : hello just had a question about an earlier conversation that i had with a support agent Cesar P (23:24:58 GMT) : Oh go ahead please, just keep in mind we don't have the previous interaction details Cesar P (23:25:09 GMT) : But let us know please :) Visitor (23:25:37 GMT) : then can you see any notes on the account then? Cesar P (23:26:00 GMT) : Let me know what can we do for you? Visitor (23:28:15 GMT) : basically i got an xbox series x into my cart today but no store had any in stock within 3 states. so i talked with support. i was told and have the transcript of the chat that because of this that when they are in stock that one would be reserved for me. Cesar P (23:28:40 GMT) : Let me get you over to one of our specialists as they have the best tools to help you out with this. Don’t worry, the next agent will be able to see our conversation so you won’t need to repeat anything! Info (23:28:52 GMT) : Cesar P has transferred this interaction. Info (23:28:52 GMT) : The interaction has been transferred to Santiago A Santiago A (23:29:33 GMT) : Hi, thanks for your patience as I see you have just been transferred to me. May I please have 2-3 minutes to review the start of this chat? My apologies on the delay. Visitor (23:29:49 GMT) : no problem Santiago A (23:30:01 GMT) : Hello Santiago A (23:30:08 GMT) : Thank you for stay in line Visitor (23:30:09 GMT) : hello Santiago A (23:30:45 GMT) : IN that case Please contact us via phone call 1-XXX-XXX-XXX to support you with. Visitor (23:31:13 GMT) : i have to call? Santiago A (23:31:37 GMT) : That is correct Santiago A (23:31:46 GMT) : and just you need to ask for videogames Santiago A (23:31:53 GMT) : department Visitor (23:32:31 GMT) : ok Santiago A (23:32:50 GMT) : I'm more than glad to assist you. Is there anything else that I can help you with? Visitor (23:33:11 GMT) : thats it Visitor (23:33:14 GMT) : thanks Santiago A (23:36:19 GMT) : In that case I hope that you have a wonderful day and thank you for choosing Best buy!

For love of all things holy!!! Please, please, please, make a video about how terrible Netgear has become. I brought a nighthawk after watching a Netgear sponsored video some time ago. I’ve had many Netgear products in the past, and I was excited to support the brand that support LTT. But, over the past few years Netgear has grown into the absolute worst big name router company. To be clear I’m not upset about the recommendation to buy Netgear products and it turn bad. Im a grown adult and make choices then have to live with those choices. To be fair the nighthawk was great for the first year or so…then the firmwares happened. They would either slow the router way down , or just completely brick the router forcing to factory reset. I don’t claim to be a networking power user by any means of the definition, nor should I or any customer need to be when buying a residential grade product. But I know enough to be dangerous and I know enough when I call to get issues fixed that the technician is either not fixing the real issues or reading a script and ignoring the customer completely. All of that is to sadly be expected nowdays, but Netgear then went ahead and went full superbaddy evil villain. The now only offer 90 day support for any issues. After that they will only start to even entertain questions about issues if you pay for their gearhead support. So currently they are providing broken firmware updates, that auto download unless you really dig into the interface and tell it not to, that cause your device to have issues. The real kicker is that you can only go so far back with the old firmware because then stop support at a point. They are breaking their products then forcing their customer to pay them to fix it. Wow….great business model. Guess you can’t fail when you pull that kind of heartless policy to make money. So please Linus I beg of you, look at the boards and even Netgear’s own community to see how bad this all is, maybe think about making a video to shed some light on this issue, maybe even save some people from buy a product from them. At the very least please use your resources to see if what I am saying is true. Who knows, I could just be the Ahole here. If that’s the case please tell me. I would like to know. :/

Hey there folks, I seen some post talking about gaming chairs and I just wanted to let yall know how my chair experience with Clutch Chairz, the Pewdiepiew chair design is on. Below you can see the catastrophic failure of the chair literally snapping. I haven't had this chair for longer then 3 years! I tried to get ahold of customer service but there line it literally dead. Fun fact, one of their best sellers is to replace the part that broke! This chair is garbage and their customer service is non existent. I email them and everything and I dont get a respone. The functions of the lean function broke 6 months earlier. Now as you can see

First and foremost, I do not know if this is the appropriate area to post this if it is not moderators please move it apologies in advance. Hey Everyone, I have had some problems with my MSI X570 MEG ACE motherboard since July 13th. The motherboard is covered under the manufacturer warranty. I received a replacement only to have the same issue on 7-30-20. I sent the motherboard back and received another board 9-4-20, however this time when the board arrived it was physically damaged. While the board had damage the box did not. I requested that a supervisor reach out to me as this was unacceptable. I sent an E-mail which got 0 response to technical support: I had to call again and reach out to tech support verbally to request an E-mail from a supervisor due to lack of communication. I received an E-mail on 9-4-20 from a supervisor and sent images of the damaged board. The supervisor then let me know that they did not have anymore replacements for the board I had as it was a “higher end” board and offered to have it replaced with either a X570 Unify or the X570 Godlike and asked if I would accept one of them as a replacement. I let the supervisor know that I would be fine with the godlike as the unify is a lesser board than my ACE. From September 11th to today’s date I have to keep reaching out for updates, I wouldn’t get responses at times, and finally on 10-14-20 I decided to call to see why I had not received any replacements. I had the most unprofessional phone call and worst customer service ever. Basically the phone call consisted of internal communication issues, COVID-19 disrupting the communication between the tech department and their service center, and to top it off the supervisor then began to point his own frustration at me stating that I am being unreasonable by asking for a high end board and even at one point asked me to stop talking. I had to kindly remind the supervisor that I never requested a different board that he had offered it due to the inconvenience and the unavailability of my board. At the end of the conversation I asked if he could please have his supervisor/manager reach out to my as I am not happy with the current situation and service he then began to question me as to why I needed to talk to anyone above him. It was the rudest and most unprofessional conversation I have had with MSI. I feel I have been very patient as I have been waiting since July for a working motherboard and updates. If anyone can offer assistance on a contact in MSI to help me resolve this issue I would greatly appreciate it.

I just recently bought a new Pixel 6 Pro. I had it for less than 3 months when the inevitable happened. I dropped it in a foot of water at the saltwater beach on vacation. I immediately took it out and let it dry before using it again. It was working fine for about 24 hours when the screen froze and a few seconds later, the whole phone went dark. RIP. It no longer turns on. I get in contact with google support and tell them the situation. They will not pay for any damages caused by water. This is a phone that is IP68 water resistant and the lenses are fogged from 1 foot of water. I am going to get this phone fixed, but this seems like a ridiculous way to treat a warranty. Has anyone else experienced this?

OH MY EVERLOVING GOD HOW ARE THE CUSTOMER SERVICE PEOPLE SO BAD!!!

Just a quick message to say I've been impressed with the Zotac RMA experience in the UK. A fan on my GTX 970 dual fan was dying and making rattling noises when under load, I thought I was out of warranty but I still had a couple of months left on the included extended warranty (5 years in total) so reported the issue. I was emailed back the same day and accepted for RMA I filled out the form I was sent and received an RMA number and the address for the UK service centre. Posted card on the Saturday arrived on Monday out they tested it the same day revived confirming it was faulty and that I had been accepted for replacement. Zotac contacted me the next day with an offer of a GTX 1060 6GB mini in return in place of the 970. I accepted and they couriered the replacement out and had it by the Thursday. Replacement card arrived well packaged works well and cosmetically looks as new. All in all without a card for less then a week very impressed the best RMA experience I have had for a long time. Just remember to register your card within the 28 days of purchase It's worth it. I was just going to replace the fan as the car worked fin apart from the fan as they say it can take up to 45 days if they have limited stock, But whats a few days lost gaming / folding in the scheme of things when its still covered by warranty. I will be buying a Zotac card again when I come to upgrade.

Lol. I filed an RMA with Logitech FOUR MONTHS AGO over a faulty mouse. they JUST sent me an e-mail saying my replacement had shipped. I gave up on the RMA three months ago... and the e-mail just made me even more mad. Anyone else have similar experiences?

In my time in the forums I had heard that Sapphire had pretty good to good customer service, just from word of mouth. But I was talking to someone on this thread that described a pretty abysmal RMA process. So I wanted to ask you all, how all of your experiences have been with Sapphire RMAs, how they were handled and if you ran into any problems. And I've been thinking about setting up a new RMA thread, now that @thekeemo has stopped being active. That RMA experience thread was very useful.

First I am trying to order a Alienware 17 R4 to Canada since November 2016 with these specs. The parts that I am having a conflict with are in bold. CPU 7th Generation Intel® Core™ i7-7820HK (updated from 6th Generation) OS Windows 10 Home 64bit English (was going to upgrade but since this will be my portable desktop for work and home i though against it.) Display 17.3 inch UHD (3840 x 2160) IPS Anti-Glare 300-nits Display with Tobii IR Eye-tracking GPU NVIDIA® GeForce® GTX 1080 with 8GB GDDR5X RAM 32GB DDR4 at 2400MHz (2x16GB) Wifi Killer 1535 802.11ac 2x2 WiFi and Bluetooth 4.1 Battery Lithium Ion (99 Wh) Battery Warranty 4 Years Hardware Service with Onsite/In-Home Service After Remote Diagnosis + 4 Years Accidental Damage Service I contacted Dell Canada and I was redirected to a sales rep in INDIA. Now I kept saying I do not want a TN pannel but I want the GTX 1080. They say "let me see what i can do" takes 30 minutes then come back and offer me http://www.dell.com/ca/p/alienware-17-laptop/pd?oc=na174_f_h7e&model_id=alienware-17-laptop#overrides=na174_f_h7e:19~N1535;29~NBD4;33~AD4;8~1TSSD2T First lets hold this issue for a few min lets talk about customer service. When you contact a sales rep in Canada you expect them to be IN CANADA not India thus I contacted Dell US because I kept getting tired of being redirected to Dell India. When i contacted Dell US they said I had to contact Dell Canada because its a different region. OK on this argument, IF its a different region I wish to be connected with a agent IN Canada, not someone in INDIA who makes me wait 30 min to show me something I already know existed. I am contacting dell because I wish to have a dell engineer help me make this very custom order BUT someone in INDIA can't do this custom order because they are 1/2 way around the world. On top of that Dell Canada states this Chat live with a Dell Expert Mon–Fri 8 a.m.–11 p.m. EST Sat–Sun 11 a.m.–8 p.m. EST Why do you have work hours if you are going to redirect me to India. Dell is going trying to beat Apple in customer service, Apple doesn't redirect me to India when I am calling Apple Canada. I do apologize but I am getting really frustrated with this now back to the laptop. Now I got sooo pissed I contacted Dell US (they do not have dedicated work hours and there customer service is 10X better.) They do custom orders and they made sense when they stated that they can't do my custom order because 7820HK is't available for purchase T_T (fun fact I was willing to settle for 6820HK JUST DON'T SEND ME BACK TO DELL CANADA.) SO why all this. Linus Tech Tips this is to you I wish that you would make a video where you state that YOU being Canadian, do not like it when other companies (name them such as DELL sales) treat you differently than the states. Where YOU (being Canadian) get redirected to another country where they waste your time and can't help you. IF they don't stop treating Canadian customers like shit you will state at the end of there (review products) YOU will not recommend it to your viewers because of how they treat Canadian customers and you are Canadian. You got viewers thus you could push for this.

Hello. My first post, and was hoping members here could shed some light on this please. I'm new to building and modding, but have always liked to work inside a tower changing/adding hardware for both myself and family members. Now, I have a Corsair Obsidian 450D, as well as a Cooler Master Master Case Pro 5, which I have since upgraded to the tempered glass side panel. I also have some CableMod Wide beam LED's, as well as Cooler Master and Thermaltake LED fans. Looking into the NZXT Kraken X62 and myriad other modding/upgrades from several companies. I said all that because of some of the 1 and 2 star reviews on Amazon, NewEgg, pcpartpicker, etc. These reviewers mention that there is practically no customer support for hardware that is defective, no replies to support requests, items sold as new arriving clearly opened and used, etc...I ran into that with Amazon myself. I realize some of the reviews are just BS or someone not really researching what they plan to do, but some are surely valid. Any ideas, stories of good and bad customer service, etc would be greatly appreciated. I was also wondering if Linus would think about adding to his growing empire by talking to the companies he deals with regularly about this topic and possibly being an advocate for his fellow modders and the modding/gaming communities. I'm very excited by the state of the communities and the invaluable videos, forums, reviews and knowledge we get free of charge to aid in our next build, part, etc.

DISCLAIMER: I work frontline support for an enterprise security appliance/software company. This inquiry is completely independent of my employment, as I think maybe 0.2% of the forum members may have heard of my particular department. Over the years of dealing with tech, I've dealt with a lot of companies' support departments for RMAs, technical questions, missing parts, etc. Some companies are great, even at the lowest level of support. Other companies' support departments are seemingly collectively dumber than a box of wet navel lint. In the past decade, I've had crap experiences with Asrock, ASUS, Gigabyte, Western Digital and Dell, with their initial product support. On the flipside, I've had awesome experiences with EVGA, Phanteks, Corsair, and HPE. What companies do you think have product/technical support divisions that are knowledgeable and empowered to make things happen, even at the frontline level of support? Conversely, what companies do you have horror stories with?

So, I bought 2 of them for 2 computers from Microcenter. One works, one does not. The one that doesn't work, the LEDs never worked on the pump, they never turned on. The pump however seems fine and the Cam Software works (somehow). They wanted me to RMA it and it was going to take a couple of weeks before I would have gotten it back. So I'm just returning it to Microcenter. Their customer service sends some emails with words that make me feel like I'm trying to screw them, even though it's their QA that failed. Quote from email: - NZXT will go through individual inspections for each product to ensure the products are genuine NZXT products and match the item assigned to the RMA#- Packages with damage or that do not have a valid RMA# clearly marked on the exterior of their package will be returned to sender at the sender’s expense. I don't really appreciate them acting like that and also taking 2 weeks of back and forth for them to accept the RMA.

I just want to put my story out there in hopes that someone can learn from my experience and avoid the same fate. Back in May I decided my Mac Mini was no longer sufficient as a Plex server, and that it was time to build a new one. I had been reading about the awesomeness that is used LGA1366 Xeon cpus, and decided to take that route. I bought a used SuperMicro X8DTi-F board on eBay as well as 2 x5650 processors, a pair of cpu coolers, a 120gb SSD for the OS and 12 4gb sticks of ECC DDR3. I figured I’d throw my current HDDs in there for storage until I was ready to start adding more drives and finally go RAID5. It was going to be a sweet 12 core beast for pretty cheap. Unless you’re super into server boards, you may not be aware that the X8DTi-F is an E-ATX Mobo. We’re talking full the 12x13” standard size, not the 12x10.7” size that Asus and Gigabyte use for some of their gaming boards. I knew I was going to need a big case, since I’d have to house not only the board, but a bunch of drives, too. After browsing Newegg for far too long at work, I found the CoolerMaster Master Box 5. It was advertised as supporting full size E-ATX boards, and had the option to add additional hard drive cages (up to 4 for a total of 8 mechanical drives). So, I ordered the case, and planned to buy the additional cases once I was ready to expand (read: Once the wife would let me by more drives). That point came just after Christmas. I picked up a few 8tb easystores to shuck while they were on sale and quickly realized I had an issue. I didn’t notice until that point, but the motherboard hangs about an inch over where the HDD cages would mount. Shit. I reached out to @Coolermaster on twitter in hopes they could point me in the right direction and I was just overlooking something obvious. Do what now? I quickly checked the listing on NewEgg. Motherboard Compatibility: Micro ATX / ATX / Mini-ITX / E-ATX. Ok, maybe they were mistaken. I responded with a screenshot of their marketing materials showing it clearly printed as supporting up to E-ATX. Yes, Coolermaster support suggested I shove an 3.5” HDD into an SSD bracket. *facepalm* I questioned how it could be unofficial when it was printed all over the marketing material on every Master Box 5 listing on NewEgg and Microcenter, and discussed in several reviews. After several days without a reply, and a few friendly reminders that my issue was still outstanding, they finally responded that they were forwarding my issue to management, and that I should hear something soon. I got a response a couple days later stating that they weren’t responsible because I purchased the case through a 3rd party. This was an interesting response considering I had already provided them a copy of my order summary from Newegg showing that the case was shipped and sold directly by Newegg, which I reminded them of at this point. At this point, NewEgg reached out to volunteer to help, but since they weren’t directly responsible the most they were willing to do was provide an out of warranty return without a restocking fee. While generous, this would still leave me paying more for something my current case should already do. I will say, the Newegg reps were wonderful to work with and really sympathetic to my situation. They reached out to Coolermaster on my behalf and confirmed that Coolermaster removed E-ATX support at some point after my purchase and never bothered to notify them. On 1/16/19, they went ahead and updated their product listing to prevent this issue from recurring. (screenshot) SIDE NOTE: Microcenter still shows the original marketing material with full E-ATX support (screenshot). So, on my way home from work that evening, I decided to call Coolermaster support and see if I could explain myself and get a response in a reasonable timeframe. I talk to a rep named “Stephen” who seems super understanding. I give him the whole story and advised that he would talk to his manager and see what they could do. I ask for an ETA and am told that “everyone’s in a meeting right now, and all day tomorrow, and we’re only working a half day on Friday, and... (I zoned out at this point) …on Monday, so probably Tuesday I’ll have an update for you.” Sure, whatever, it may be a week away, but it will be an answer. An end to my story. A resolution. That was sent Friday (SWEET! 4 DAYS EARLY!) at 12:30pm, probably on his way out of the office for his half day. FUN! I quickly responded by reminding him that it was still plastered all over Newegg’s product pages until I brought it to their attention 2 days prior, and reminded them that it’s still on Microcenter’s product page. I’ve still yet to receive a response to my email. I tried to reach out to support by phone on Monday, but the number rings into full voicemail box for “Michael Cohen” and immediately disconnects. I finally gave up and contacted sales, where a rep answered immediately and greeted me with “Coolermaster Support.” I explained my situation and was advised that he didn’t have the ability to do anything to help, I asked to speak with someone above him who may be able to help and was transferred to another person who never provided his name. He explained that when Coolermaster was designing my case, they never actually thought anyone would try to install a 12x13” eATX case, even though they advertised that they supported it. He then tried to tell me that Newegg hasn’t carried the case in years, so I must have bought it from a third party. I tried to explain that I had sent screenshots of my order summary showing that it was sold direct by Newegg, but was interrupted and told it had to be a marketplace sale. I asked him to talk to the previous rep and look at the screenshots I had sent, but was ignored. I tried to again state my case, but the employee slammed the phone down, hanging up the line. So, at this point, I’ve given up on trying to get Coolermaster to stand behind their products and marketing materials and do anything to resolve my issue and will probably end up returning the case to Newegg and buying a Phanteks Enthoo Lux. I just wanted to share this story in hopes of saving even just one person from buying from Coolermaster and getting screwed over by them and their terrible customer support. TL;DR: Bought a Coolermaster case based on advertised features. Case doesn’t actually support advertised features. Coolermaster doesn’t care, lied to me, then ghosted me. Don’t buy shit from Coolermaster.

Sorry in advance as this is my first post and I've only been a lurker on this forum for some time. I also have no idea if this is the right section so again I'm sorry. Basically my post is about Samsung support or lack of it I could say. I purchased a Galaxy Note 8 when it was reasonably new due to being highly recommended by many people including Linus himself. I've always taken great care of my device and recently I had a problem with my device regarding severe lag and speed performances greatly reduced. Stutters when unlocking device or switching apps or something as common as pressing the lock button just to check the time on the lock screen. Eventually the screen just stopped illuminating as the phone 'packed up' and the only thing I could access was download mode which does in fact illuminate the screen bright blue with a message which in a nutshell states its for installing firmware on to the device. So I decided to send my device off to Samsung since I am still under warranty (Ireland issues 5 year warranty to all electronics). To my dismay, they told me the device had a cracked screen due to shipping and multiple support staff also relayed this message. It wasn't till I got on to a 2nd manager that he told me it wasn't cracked in shipping and it was actually recorded on the system that it arrived in great condition however the engineers "discovered" that the device had been previously dropped (I never dropped it) and that they didn't even look any further after that and gave me a quote of €280 for a display which I know works. Now I've been battling them on this and they refuse and refuse and refuse. I'm finally caving in and I am going to pay this because its been over a month since I sent the device away. real reason to this post is to warn others of Samsung Support and how they are turning into the Android version of Apple with their god awful customer service. I was also thinking maybe this could spark up a video idea very like the 1 testing the customer support centres of PC Building Manufacturers. Maybe test the Mobile manufacturers customer service because I've been taken advantage of here. I had to contact OnePlus on a matter to my old OnePlus 3 device a couple of years ago and it was all sorted over the phone in 1 phone call so I can see who cares for their customers more in that regards. Am I the only person who has had bad experience with Samsung in this aspect because I'm stressed so much from this. I'm not going to attach the receipt in case I somehow mess up blocking important info so I'll just type it out. Total price for diagnosis, processing and delivery : EX. VAT - €35 Replacement - Lens/Display Assembly - €170.62 Replacement - Component - €17.25 Replacement - Sticker - €5.13 TOTAL PRICE INC. VAT - €280.44

Need some advice... About a month ago I was embroiled in a bitter dispute with Vodafone(UK) to get my upgrade done. Started swimmingly, they agreed to do it early, wave the fee, gave me a good deal etc etc. What then followed was quite literally the worst customer service I have ever experienced. Delays in communication, mis-information and in some cases actually blatantly lied to. In the end it was so bad I asked them to cancel the order, WHICH TOOK A WHOLE WEEK which I thankfully have in writing from them, well sms anyway. So exactly 3 days after cancelling the order, the Pixel I had ordered from them turned up??? (Now subsequently, while I was cancelling this order I actually found a better deal with O2 and had the phone the next Day!) So I called Vodafone UK, told them they sent me the phone, they asked me if I could take it back to a store , I said only if they paid me to as it was inconvenient. At this point I was also waiting on the compensation they had promised me (£100) at this point. They told me to call the next day to arrange the compensation to be paid, so I did, I discussed the compensation, had it paid into my bank, then mentioned the phone....Now I carefully explained to them the whole situation ( They asked why I was leaving), and I kid you not, the guy on the phone said, "well tbh, unless we send you a returns label or write to you asking you to return it, then I suppose it's yours". (one thing I need to note is that at one point I had both pixels in my house and mixed the phones up. So accidentally opened vodafone set up etc, I made this explicitly clear to the guy though. to which he replied, "Yeah, I see no reason you can't keep it") So....do I need to worry about trying to get this back to them? or hold onto it until they decide to contact me? Can't decide, more than happy to keep it, but can not be arsed to deal with them in the future if need be. Thanks anyway.

Hopefully this is in the right category. I've seen a lot of work by coldzero and it looks nice so I placed an order with them for a few items. This was over a month ago and my order progress still just says "payment accepted". I emailed them about two weeks ago asking for a rough time estimate on how long my order would take out of curiosity and never got a response. I still haven't heard from them yet. I get that it takes time to make custom parts (gpu backplates and a psu shroud) but they had no timeline info on their website and haven't responded to my email or updated the order. I don't mind waiting for quality work but considering I can't do any more work on my build until I get these parts it would be nice to get a response filling me in on how long the wait will be. Anyone else whose dealt with them willing to share their experience? Is this typical or do you think maybe it's due to an excess of orders at the moment? Thanks everyone.

I'd like your opinions on this matter. It's unusual that I do this kind of thing but i've had such a bad experience so far that I have to post it. It all started on april 4th, 2018. I work as a tech repair shop and one of our good customers comes in with his gaming rig saying it's not turning on anymore. After a quick diagnostic we figure out that the problem is the GPU. His GPU was an Asus Strix-GTX980-DC2OC-4GD5 and it's still under warranty. So I organise the RMA and all that no problem there. after 2 weeks we get a different card with a different serial number (same model still), so everything is fine so far we put it back in the computer, boot it up, install the lastest driver and we then launch aida64 and Furmark to test the computer. We give the computer back to the customer. Back in august, the customer comes back with yet again the same problem. At this point I start finding this weird so I ask him questions on what he does with the machine and he tells me he just games with games from steam and a few other things. Nothing out the ordinary. So I set out to do another RMA and all goes well. It takes time but whatever. Back on my end I test the computer again and we decide to change the power supply for a new one just in case. we verify BIOS updates, drivers the lot. skip ahead to a month ago. Same customer, Same problem, same Graphics card model. Now I argue on the phone with Asus and I wait on hold for quite some time but I arrange to get a different card because its the third GTX 980 that's defective after a few months. I send the card and we wait. Going forward to yesterday. I receive the new card. A STRIX GTX 1070 8GB! WOW that's great! Install it in the computer, download latest driver and install. I adjust the resolution and reboot only to find myself back at 1024x768. I take a look in device manager and the card is detected as a generic card. I reinstall the driver again, reboot only to come back to device manager with the card detected with the right name but with a yellow warning and under properties it says: "Windows has stopped this peripheral as it is causing problems (code 43)". I Take the card out, install it in another good computer, same result. I am furious at ASUS and their service. I fought again for over an hour just to speak to a manager who said they have to wait 48 hours for an approval from corporate to choose if I can get a brand new card or will I get shipped another goddamn used/ refurbished card.