AlTech

LMG literally used the wrong GPU on the waterblock that Billet sent you. I'm not sure how this could be anything other than an accuracy issue.
 
The waterblock was specifically for a 3090Ti. Waterblocks are not interchangeable across different GPUs much less even different board partner models of the same GPU.
It does to the people with 3090Ti cards who would have benefitted from watching an accurate and objective video about a GPU block designed for 3090Ti cards.
 
Instead it has caused untold reputational damage to the company and has likely cost them future sales as a result of the harm your video has done.
Even if it performed as they advertised at around 20C lower than your temps?
 
If you can't allow your conclusion to change based on the performance of the product then you're not honestly being objective or helping the community.
 
A wise man once said words to the effect of: A delayed game is sometimes bad, a rushed game is always bad.
 
The same applies to videos and other content where integrity matters. The rushed videos LMG has put out riddled with pre-upload and post upload corrections are signs that there is a serious lack of quality control at LMG.
I'm not sure you even believe that but if you do then you give GN and other reviewers in the space far less credit than they give you.
For a scrappy startup with 12 employees these seemingly endless amounts of mistakes may be tolerable if not still extremely disappointing. For a reasonably large company with 120 employees this is simply not acceptable.
 
Making basic mistakes in seemingly every video and mass producing videos like it's chocolate isn't helping anybody except your bottom line. If that's the goal then great, scream it from the roof tops but if it is you shouldn't claim to care about the community or to be doing this for consumers. Furthermore, if you can't handle criticism about the company you partially own then frankly you should not own any part of a business.

But the organisation doesn't - so when a laptop is reviewed on Short Circuit by Alex for example, (even though its not meant to be a review, a whole other issue), he doesn't disclose the owner of LMG has an investment that causes a conflict of interest. Personally I don't find the Framework investment to be much of an issue, but it is without question still a conflict of interest. It's just a fact

LMG literally used the wrong GPU on the waterblock that Billet sent you. I'm not sure how this could be anything other than an accuracy issue.
 
The waterblock was specifically for a 3090Ti. Waterblocks are not interchangeable across different GPUs much less even different board partner models of the same GPU.
It does to the people with 3090Ti cards who would have benefitted from watching an accurate and objective video about a GPU block designed for 3090Ti cards.
 
Instead it has caused untold reputational damage to the company and has likely cost them future sales as a result of the harm your video has done.
Even if it performed as they advertised at around 20C lower than your temps?
 
If you can't allow your conclusion to change based on the performance of the product then you're not honestly being objective or helping the community.
 
A wise man once said words to the effect of: A delayed game is sometimes bad, a rushed game is always bad.
 
The same applies to videos and other content where integrity matters. The rushed videos LMG has put out riddled with pre-upload and post upload corrections are signs that there is a serious lack of quality control at LMG.
I'm not sure you even believe that but if you do then you give GN and other reviewers in the space far less credit than they give you.
For a scrappy startup with 12 employees these seemingly endless amounts of mistakes may be tolerable if not still extremely disappointing. For a reasonably large company with 120 employees this is simply not acceptable.
 
Making basic mistakes in seemingly every video and mass producing videos like it's chocolate isn't helping anybody except your bottom line. If that's the goal then great, scream it from the roof tops but if it is you shouldn't claim to care about the community or to be doing this for consumers. Furthermore, if you can't handle criticism about the company you partially own then frankly you should not own any part of a business.

LMG literally used the wrong GPU on the waterblock that Billet sent you. I'm not sure how this could be anything other than an accuracy issue.
 
The waterblock was specifically for a 3090Ti. Waterblocks are not interchangeable across different GPUs much less even different board partner models of the same GPU.
It does to the people with 3090Ti cards who would have benefitted from watching an accurate and objective video about a GPU block designed for 3090Ti cards.
 
Instead it has caused untold reputational damage to the company and has likely cost them future sales as a result of the harm your video has done.
Even if it performed as they advertised at around 20C lower than your temps?
 
If you can't allow your conclusion to change based on the performance of the product then you're not honestly being objective or helping the community.
 
A wise man once said words to the effect of: A delayed game is sometimes bad, a rushed game is always bad.
 
The same applies to videos and other content where integrity matters. The rushed videos LMG has put out riddled with pre-upload and post upload corrections are signs that there is a serious lack of quality control at LMG.
I'm not sure you even believe that but if you do then you give GN and other reviewers in the space far less credit than they give you.
For a scrappy startup with 12 employees these seemingly endless amounts of mistakes may be tolerable if not still extremely disappointing. For a reasonably large company with 120 employees this is simply not acceptable.
 
Making basic mistakes in seemingly every video and mass producing videos like it's chocolate isn't helping anybody except your bottom line. If that's the goal then great, scream it from the roof tops but if it is you shouldn't claim to care about the community or to be doing this for consumers. Furthermore, if you can't handle criticism about the company you partially own then frankly you should not own any part of a business.

LMG literally used the wrong GPU on the waterblock that Billet sent you. I'm not sure how this could be anything other than an accuracy issue.
 
The waterblock was specifically for a 3090Ti. Waterblocks are not interchangeable across different GPUs much less even different board partner models of the same GPU.
It does to the people with 3090Ti cards who would have benefitted from watching an accurate and objective video about a GPU block designed for 3090Ti cards.
 
Instead it has caused untold reputational damage to the company and has likely cost them future sales as a result of the harm your video has done.
Even if it performed as they advertised at around 20C lower than your temps?
 
If you can't allow your conclusion to change based on the performance of the product then you're not honestly being objective or helping the community.
 
A wise man once said words to the effect of: A delayed game is sometimes bad, a rushed game is always bad.
 
The same applies to videos and other content where integrity matters. The rushed videos LMG has put out riddled with pre-upload and post upload corrections are signs that there is a serious lack of quality control at LMG.
I'm not sure you even believe that but if you do then you give GN and other reviewers in the space far less credit than they give you.
For a scrappy startup with 12 employees these seemingly endless amounts of mistakes may be tolerable if not still extremely disappointing. For a reasonably large company with 120 employees this is simply not acceptable.
 
Making basic mistakes in seemingly every video and mass producing videos like it's chocolate isn't helping anybody except your bottom line. If that's the goal then great, scream it from the roof tops but if it is you shouldn't claim to care about the community or to be doing this for consumers. Furthermore, if you can't handle criticism about the company you partially own then frankly you should not own any part of a business.

And he said that many times himself. There, on a wan show, he says live that 800 per month is just rounding error correction - he says its not even a rounding error and when they found out that it is $800 per month they laughed
He also claims that they "probably spend more on snacks" - so this excuse with "it would cost $500 :(" is just made up completly, and he has to know that. He doesnt treat $800 per month too seriosuly. Thats just his way to make it sound like a lot for people who forget how massive LTT is.

But there is something tragic-funny in the fact that they are happy to spend money on snacks but wont spend them to give start-up proper chance. More tragic than funny but its so absurd.

Why did you auction it if they asked it back?!
It doesn't matter if it was done for charity or not,
What matters is that you acted as if it were your own property,
Whatever the reason that led to this - It should not happen, PERIOD.
 
No compensation can retrieve what was lost here.
 
????
LTT has been online for more than a decade and you still can't figure out how to review products properly?!
Gamers Nexus managed to do that in less time and with a significantly smaller team.
 
Please tell us, How does it get warped into a "bad thing"?
 
Excuses, excuses,
Sloppy is pretty much the norm with LTT videos and that's inexcusable:

 
I don't see improvements in quality, I only see improvements in the quantity of reviews.
 
That doesn't make the issues pointed out by the community and media personnel disappear.
Also the word "thoroughness"  in this context is subjective to the individual's opinion.
 
Doesn't matter, if you like it and have the money then you will likely buy one.
 
So the radiator you attached to it in the video is a mystery radiator? 🤣
 
Don't think - DO, test.
I can think about a bazillion things, that doesn't necessarily make them correct nor verifies anything.
 
It was marketed, designed and manufactured for a different GPU than what you tested, which renders your test invalid.
 
People do buy supercars and the manufacturers make loads of money selling them.
Supercars are an option for those who have the money.
The professional thing to do is to show the product, it's pros, cons and let the viewers decide for themselves.
What you did here is show your bias with the narrative delivered in the video.
 
Those issues have been going on for years, we the community point them time and time again and they keep happening on a regular basis.
Most of the community here noticed ages ago that LTT is not a reliable source of information.
It's just entertainment to us...
 
It was and it is mistakes that occur regularly on the channel, it's not just this one

How ironic

Nice, maybe you can feel part of what the billet people felt when you ran their faces through the dirt on the silver screen, doubled down on it and auctioned off their IP. 🙂
 
Their IP is now out there, somewhere, ready to potentially ruin their business. What if this block is 20C better? And EK gets it, or Corsair or Byski or anyone? Boom, billet no longer exists. Even just a few degrees better because of some innovation they came up with that can now be copied.
 
This is beyond irresponsible and egregious, paying for a new prototype isn't the absolute lowest level you could go. Hiding behind "it was for charity tho guys!! It's not so bad!" is despicable.

This, so much this..
 
Accept that you are called out on shit you HAVE done.
 
Learn from it, and slow DOWN.. quality over speed, you have to big an impact, to not prioritize quality, you have the marked to actually have an impact, not just be a Kardashian that does what works on the "money counter"... maybe you overinvested.. you took to big a risk.. also this talking about "price evaluation of your company"... you have lost focus .. and lost footing..
 
and it is SO clear in the people around you, especially your partner Luke, that you DON´T have full support in your own house. 
 
this is when you learn.. and there is 2 ways in my many years i have seen management can go.. EITHER you staff up on critical people, and you listen... OR you kill the noisy birds, and surround yourself with "YES MEN/GIRLS" because it boost your EGO..
 
the easy way is always to kill the noise. but this is what makes one better, even if you are GREAT at what you do, you can always learn. 
 
i miss the old LTT, i scrub more than ever in videos, and if it has something to do with "reviews" i don´t watch it.. right now LTT is mostly, destroying Linus home with wierd ideas of automations, and Jakes server solutions i watch.

This makes LTT literally a thief or a criminal. Despite of this, it's so appalling that there are people in this forum defending linus and ltt. No wonder steve showed how linus's community jumped to his defense against Hardware Unboxed. At this point, you can just sit back and laugh at the absurdity of this company and its community. I hope Billet Labs sues ltt to the moon.

RE: Billet labs.  While auctioning things for charity is good.  In this case specifically I think its just as bad as if you had sold it on for profit.  Allegedly - You received something that wasn't yours legally speaking, and therefore had no rights to sell unless given permission, which you didnt.  Again, Allegedly.  Its still wrong even though the money went to a good cause.

The callousness of the way Linus has handled the entire Billet Labs situation has been TERRIBLE.
 
- Figured out they were using a card the GPU was not designed for
 
- Decides to use wrong card anyways instead of stopping production
 
- Gets data the block was not cooling the card correctly
 
- Published the video trashing the block 
 
- Gets obviously annoyed he was called out on the video
 
- Says it's not worth a couple hundred dollars to retest it
 
- Says none of prior ethical mistakes matter because it's not worth $800 anyways
 
- Doesn't send a prototype part back to the company
 
- Puts Billet Labs behind on development of their product
 
- Uses it for an auction at LTX

Billet sent us a quote. I don't know or care how they arrived at the value. If they're good, I'm good.

As for what steps we're taking, you're talking about an outlier issue that has happened once in 10+ years of operation. There won't be a new SOP to ensure we don't accidentally auction stuff. We just need to tighten up some documentation.

You create time by trimming wastes of time
 
If you assume LMG is operating at a Net 0... sure, overhead is problematic
 
If you can't properly manage your current workload, you stop growing or take less work. Otherwise your quality slips and you aren't producing anything of value.
 
That's outright wrong. Processes can be changed immediately. It just takes the willingness to do so. We aren't talking about reinventing the wheel... we're talking about slowing down and caring enough to take your time and get it right.
 
If they can't care enough to take the time, or in some cases even do the bare minimal, to get it right... what value is there in you watching it? Watching it knowing that you're watching factually incorrect shovelware garbage?
 
Can't even be bothered to finish a tech upgrade... One shot... if it's not finished... oh well, screw it...

There won't be a big WAN Show segment about this or anything. Most of what I have to say, I've already said, and I've done so privately.

To Steve, I expressed my disappointment that he didn't go through proper journalistic practices in creating this piece. He has my email and number (along with numerous other members of our team) and could have asked me for context that may have proven to be valuable (like the fact that we didn't 'sell' the monoblock, but rather auctioned it for charity due to a miscommunication... AND the fact that while we haven't sent payment yet, we have already agreed to compensate Billet Labs for the cost of their prototype). There are other issues, but I've told him that I won't be drawn into a public sniping match over this and that I'll be continuing to move forward in good faith as part of 'Team Media'. When/if he's ready to do so again I'll be ready.

To my team (and my CEO's team, but realistically I was at the helm for all of these errors, so I need to own it), I stressed the importance of diligence in our work because there are so many eyes on us. We are going through some growing pains - we've been very public about them in the interest of transparency - and it's clear we have some work to do on internal processes and communication. We have already been doing a lot of work internally to clean up our processes, but these things take time. Rome wasn't built in a day, but that's no excuse for sloppiness.

Now, for my community, all I can say is the same things I always say. We know that we're not perfect. We wear our imperfection on our sleeves in the interest of ensuring that we stay accountable to you. But it's sad and unfortunate when this transparency gets warped into a bad thing. The Labs team is hard at work hard creating processes and tools to generate data that will benefit all consumers - a work in progress that is very much not done and that we've communicated needs to be treated as such. Do we have notes under some videos? Yes. Is it because we are striving for transparency/improvement? Yeah... What we're doing hasn't been in many years, if ever.. and we would make a much larger correction if the circumstances merited it. Listing the wrong amount of cache on a table for a CPU review is sloppy, but given that our conclusions are drawn based on our testing, not the spec sheet, it doesn't materially change the recommendation. That doesn't mean these things don't matter. We've set KPIs for our writing/labs team around accuracy, and we are continually installing new checks and balances to ensure that things continue to get better. If you haven't seen the improvement, frankly I wonder if you're really looking for it... The thoroughness that we managed on our last handful of GPU videos is getting really incredible given the limited time we have for these embargoes. I'm REALLY excited about what the future will hold.
 
With all of that said, I still disagree that the Billet Labs video (not the situation with the return, which I've already addressed above) is an 'accuracy' issue. It's more like I just read the room wrong. We COULD have re-tested it with perfect accuracy, but to do so PROPERLY - accounting for which cases it could be installed in (none) and which radiators it would be plumbed with (again... mystery) would have been impossible... and also didn't affect the conclusion of the video... OR SO I THOUGHT...
 
I wanted to evaluate it as a product, and as a product, IF it could manage to compete with the temperatures of the highest end blocks on the planet, it still wouldn't make sense to buy... so from my point of view, re-testing it and finding out that yes, it did in fact run cooler made no difference to the conclusion, so it didn't really make a difference.
 
Adam and I were talking about this today. He advocated for re-testing it regardless of how non-viable it was as a product at the time and I think he expressed really well today why it mattered. It was like making a video about a supercar. It doesn't mater if no one watching will buy it. They just wanna see it rip.  I missed that, but it wasn't because I didn't care about the consumer.. it was because I was so focused on how this product impacted a potential buyer. Either way, clearly my bad, but my intention was never to harm Billet Labs. I specifically called out their incredible machining skills because I wanted to see them create something with a viable market for it and was hoping others would appreciate the fineness of the craftsmanship even if the product was impractical. I still hope they move forward building something else because they obviously have talent and I've watched countless niche water cooling vendors come and go. It's an astonishingly unforgiving market.
 
Either way, I'm sorry I got the community's priorities mixed-up on this one, and that we didn't show the Billet in the best light. Our intention wasn't to hurt anyone. We wanted no one to buy it (because it's an egregious waste of money no matter what temps it runs at) and we wanted Billet to make something marketable (so they can, y'know, eat).
 
With all of this in mind, it saddens me how quickly the pitchforks were raised over this. It also comes across a touch hypocritical when some basic due diligence could have helped clarify much of it. I have a LONG history of meeting issues head on and I've never been afraid to answer questions, which lands me in hot water regularly, but helps keep me in tune with my peers and with the community. The only reason I can think of not to ask me is because my honest response might be inconvenient. 
 
We can test that... with this post. Will the "It was a mistake (a bad one, but a mistake) and they're taking care of it" reality manage to have the same reach? Let's see if anyone actually wants to know what happened. I hope so, but it's been disheartening seeing how many people were willing to jump on us here. Believe it or not, I'm a real person and so is the rest of my team. We are trying our best, and if what we were doing was easy, everyone would do it. Today sucks.
 
Thanks for reading this.

Would be trending in minutes

You're saying there's going to be a new ChannelSuperFun Video? 

*edit* I actually got to watch the video when I got home, and its pretty rough. I've seen a few inaccuracies in LTT videos the last few months that were small, some GN didn't even show, obvious QA issues, but the kind of errors GN shows go beyond basic QA.
 
Everyone knows GN's the goat when it comes to actual data, LTT's forte into data is really secondary to the entertainment priority the channel has always had.
 
GN's accusations are valid here.
 
*another edit*
The response was well done in my opinion. corporate, but that's probably for the better. We'll see what the results are in their next videos, which'll be a solid week away for good reason.

Maybe you should watch the entire video with the full reasoning before cementing your opinion

So, LMG content is rushed, inaccurate and focus more on being "funny" rather than accurate?
 
I guess there's no news here lol

Well it's still a breach since nobody is supposed to be able to get the full list.
 
People on the full list are there for a reason, they don't want to be on the public list. Downplaying grievances with wholesale data selling and data brokering is not helpful to this discussion.
 
It may not be the most significant breach ever but this hack is egregious and far from harmless. The hackers should face serious repercusions for their actions if they can ever be identified.
 
I'm not sure why OP used the word leak since it was a cyber attack/hack and clearly not a leak.

Are you implying that a government entity could lack competence?
 
I find that hard to believe..... 🤥

"you wouldn't download a car"

Tbh I'm not sure I'd trust the seller's description of how much it's been used unless you personally know the seller.
 
If the 6800XT is brand new, I'd pick that.