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Everything posted by AlTech
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You mean..... the more you buy, the more you save?
#TheMoreYouBuyTheMoreYouSave
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That is just flat out discrimination to individual people I am disgusted
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1 hour ago, LeapFrogMasterRace said:
That is just flat out discrimination to individual people I am disgusted
Not sure if sarcasm but the "subscriptioms" in this context are for buying items on a regular schedule.
E.g. 4 items purchased regularly as a subscription = 10% discount.
5 items = Up To 15%.
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The nightmare of being stuck on trains or at stations since 7:40pm is over with 10 minutes left until 1am.
Holy Jesus. That was not fun.
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What the actual fuck. I gave a feedback score I thought was for a service (turns out it was for the agent) after an agent helped me on a call and then the agent I talked to calls me back a minute or two later saying his manager told him I left him a bad review/bad score.
The score I gave was 8 out of 10. How is 8 out of 10 a bad review? Anyways, I ended up changing it to a 10 cos the support agent's manager is a karen and can't handle an 8 out of 10 -_-.
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55 minutes ago, flibberdipper said:
At that point the district manager gets involved and everyone in that department gets their shit rocked.
One of the places I managed back when I had to deal with these, we had two types of surveys a long and short version. Only the long survey counted. You only got so many long surveys per month. The long had the rating scales. I used throw away numbers and various IP address to call in surveys and do web surveys to hopefully get all the long surveys before actual customers just to avoid what you describe. As no matter what you tell the customers many think 8 or 9 or even a 7 is a good score. At the quarterly meetings the other stores used to wonder how my scores were always so good...
These surveys are a horrible idea in their current form too. As in some places you might think, "Ok I just won't tell the customers about them." Well some companies expect a minimum number of surveys back, and if you don't hit that number of surveys, then you are also doing bad. Even if the ones you did get were good.
The whole system is rigged against the employees. I get they want an excellent customer experience, but let's set up some realistic expectations.
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4 hours ago, AlTech said:
the support agent's manager is a karen and can't handle an 8 out of 10 -_-.
Best thing to do in these situations is to give a 10/10, even if the service was mediocre.
As @OhioYJ and @flibberdipper said, Sales and service reps are penalized for getting a 9/10 because "You didnt bend over backwards and s*** the d*** of the customer to make them feel like the most important person in the world" while they're screaming at you that their toaster doesn't work because they didn't plug it in all the way.
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2 hours ago, OhioYJ said:
One of the places I managed back when I had to deal with these, we had two types of surveys a long and short version. Only the long survey counted. You only got so many long surveys per month. The long had the rating scales. I used throw away numbers and various IP address to call in surveys and do web surveys to hopefully get all the long surveys before actual customers just to avoid what you describe. As no matter what you tell the customers many think 8 or 9 or even a 7 is a good score. At the quarterly meetings the other stores used to wonder how my scores were always so good...
These surveys are a horrible idea in their current form too. As in some places you might think, "Ok I just won't tell the customers about them." Well some companies expect a minimum number of surveys back, and if you don't hit that number of surveys, then you are also doing bad. Even if the ones you did get were good.
The whole system is rigged against the employees. I get they want an excellent customer experience, but let's set up some realistic expectations.
My favorite ones are the ones that give an overall rating under 10 and then go on to say that the service was fantastic and the employees were helpful. Why did we get a 5 overall? Why, the price of HP ink cartridges of course. Ignore that the survey has spots for product selection, product availability, and product price where you can throw down a fuckin 1 on those all day long and not have it matter literally at all. Instead because of the fact that the customer is a complete dumbass, we got dunked on.
And yes, I am using a recent survey response as an example here. Shit's so stupid lol
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My ZS10 Pro X just arrived.
And KZ or whoever I bought them from (I actually don't remember the AliExpress seller) included memory foam eartips for free lol.
BTW @Skyesgaming these are IEMs, the kind of things I called based the other day.
I'm using the included cable with mine but you can buy Bluetooth upgrade cables or Bluetooth Earhooks to make it wireless.
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The level of PayPal incompetence has reached a new low.
So on Tuesday I was told it would take 24 to 72 hours to process the info I sent.
Called them today only to find out they forgot to send the info I sent to the relevant department -_- .
So now I have to wait another 24 to 72 hours for the proper team to review the info. PayPal said they'd expedite my request.
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Just bought ProStock earpads for the AudioTechnica M series for my M40X.
Was considering getting the Brainwavz generic Oval one but Brainwavz says the ProStock sounds closer to the stock sound signature. So I ordered that instead.
Was gonna buy Wicked Cusion earpads until I read all the comments online saying how much they change the sound signature of headphones.
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Huh. So it turns out the Framework 16 is an AMD Advantage Edition laptop.
I guess call me in 3 or 4 years when it comes with a decent GPU module with 12 to 16GB of VRAM for $999 to $1199
It's incredible to see how much laptop GPU buyers get fleeced by both Nvidia and AMD. The 7700S should never have launched with 8GB of VRAM and should have been called the 7600S.
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NGL Trying to bypass the bot so that it lets you talk to eBay Support is annoying.
But once you get ahold of eBay support they're actually super helpful.
I'm not gonna be out a bunch of money selling an item cos the delivery company delivered to the wrong address. Postages companies have 1 job but that seems too difficult for them to handle.
eBay support said they'll refund me the eBay fees and refund the buyer.