Ex14

I think the video was alot of what we expected from LTT.

And we can also see the people who clearly have no love nor hope for you guys to actually improve.

Of ccourse we have to see your stated plans in action. so we'll still be watching.

I do think however you guys should relook into madison's allegations. Please do, espeially sine you guys are cleaning house so to speak.

Sorry. Are you expecting near instant response times? Most standard BUSINESS reply times can be 3-5 business days at times for various big businesses. EVEN if you were in corporate orders a turnaround time of a day or two is considered reasonably quick...I mean didn't we want LESS work load for the staff?
 
Edit: Sorry if this came off as aggressive unnecessarily, I worked in customer service before so it triggered me a little to see honestly unreasonable time lines given esp in regards to email response times

Sorry. Are you expecting near instant response times? Most standard BUSINESS reply times can be 3-5 business days at times for various big businesses. EVEN if you were in corporate orders a turnaround time of a day or two is considered reasonably quick...I mean didn't we want LESS work load for the staff?
 
Edit: Sorry if this came off as aggressive unnecessarily, I worked in customer service before so it triggered me a little to see honestly unreasonable time lines given esp in regards to email response times

Sorry. Are you expecting near instant response times? Most standard BUSINESS reply times can be 3-5 business days at times for various big businesses. EVEN if you were in corporate orders a turnaround time of a day or two is considered reasonably quick...I mean didn't we want LESS work load for the staff?
 
Edit: Sorry if this came off as aggressive unnecessarily, I worked in customer service before so it triggered me a little to see honestly unreasonable time lines given esp in regards to email response times

Sorry. Are you expecting near instant response times? Most standard BUSINESS reply times can be 3-5 business days at times for various big businesses. EVEN if you were in corporate orders a turnaround time of a day or two is considered reasonably quick...I mean didn't we want LESS work load for the staff?
 
Edit: Sorry if this came off as aggressive unnecessarily, I worked in customer service before so it triggered me a little to see honestly unreasonable time lines given esp in regards to email response times

To be honest you absolutely should 
 This matter not only pointed a light towards LTT and certain business decisions and a huge fuck up (billet) but also it shows how big GN actually is clout wise. I've jokingly said it in the past but now it's almost a cult. Tech jesus? GNs reporting on this wasn't even level headed nor complete. Still people just listened frankly very blindly and their rational critical thinking seem to also go out the door too. 
 
I've had my misgivings with Steve, nothing really major and I chalked it up to me being old and not understanding that the at times near constant "jokes" (in news videos no less) about random stuff (Nvidia computex conference even roped in a gag about a totally innocent security guard doing his damn job) was a product of a generation gap. But after this my good will and faith has definitely dropped a little for them.
 
I'm glad to see LMG commit to improvements (really please follow through I work under a place that functions pretty much like a "startup" so the issues and problems seem very familiar to me all iet in a smaller scale) But at the very least I wish GN, self proclaimed (or reddit proclaimed honestly cbf) police pf the tech industry would be more impartial and thorough when bringing about allegations. They have waited on big news stories. That stupid prebuilt computer company, the Newegg drama... Why was this not a slam dunk like those two. (Not to mention the "followup") someone aped this somewhere for LTT but it's appropriate in this case for GN too "A delayed video is eventually good, but a rushed video is forever"
 
 

To be honest you absolutely should 
 This matter not only pointed a light towards LTT and certain business decisions and a huge fuck up (billet) but also it shows how big GN actually is clout wise. I've jokingly said it in the past but now it's almost a cult. Tech jesus? GNs reporting on this wasn't even level headed nor complete. Still people just listened frankly very blindly and their rational critical thinking seem to also go out the door too. 
 
I've had my misgivings with Steve, nothing really major and I chalked it up to me being old and not understanding that the at times near constant "jokes" (in news videos no less) about random stuff (Nvidia computex conference even roped in a gag about a totally innocent security guard doing his damn job) was a product of a generation gap. But after this my good will and faith has definitely dropped a little for them.
 
I'm glad to see LMG commit to improvements (really please follow through I work under a place that functions pretty much like a "startup" so the issues and problems seem very familiar to me all iet in a smaller scale) But at the very least I wish GN, self proclaimed (or reddit proclaimed honestly cbf) police pf the tech industry would be more impartial and thorough when bringing about allegations. They have waited on big news stories. That stupid prebuilt computer company, the Newegg drama... Why was this not a slam dunk like those two. (Not to mention the "followup") someone aped this somewhere for LTT but it's appropriate in this case for GN too "A delayed video is eventually good, but a rushed video is forever"
 
 

To be honest you absolutely should 
 This matter not only pointed a light towards LTT and certain business decisions and a huge fuck up (billet) but also it shows how big GN actually is clout wise. I've jokingly said it in the past but now it's almost a cult. Tech jesus? GNs reporting on this wasn't even level headed nor complete. Still people just listened frankly very blindly and their rational critical thinking seem to also go out the door too. 
 
I've had my misgivings with Steve, nothing really major and I chalked it up to me being old and not understanding that the at times near constant "jokes" (in news videos no less) about random stuff (Nvidia computex conference even roped in a gag about a totally innocent security guard doing his damn job) was a product of a generation gap. But after this my good will and faith has definitely dropped a little for them.
 
I'm glad to see LMG commit to improvements (really please follow through I work under a place that functions pretty much like a "startup" so the issues and problems seem very familiar to me all iet in a smaller scale) But at the very least I wish GN, self proclaimed (or reddit proclaimed honestly cbf) police pf the tech industry would be more impartial and thorough when bringing about allegations. They have waited on big news stories. That stupid prebuilt computer company, the Newegg drama... Why was this not a slam dunk like those two. (Not to mention the "followup") someone aped this somewhere for LTT but it's appropriate in this case for GN too "A delayed video is eventually good, but a rushed video is forever"
 
 

I think the video was alot of what we expected from LTT.

And we can also see the people who clearly have no love nor hope for you guys to actually improve.

Of ccourse we have to see your stated plans in action. so we'll still be watching.

I do think however you guys should relook into madison's allegations. Please do, espeially sine you guys are cleaning house so to speak.

I think the video was alot of what we expected from LTT.

And we can also see the people who clearly have no love nor hope for you guys to actually improve.

Of ccourse we have to see your stated plans in action. so we'll still be watching.

I do think however you guys should relook into madison's allegations. Please do, espeially sine you guys are cleaning house so to speak.

I don’t think Linus can win here. Every comment is already negative and has a pre determined reaction. You guys would criticise it even if it was the one and only perfect response.
 
just wait and see. Linus and the team are humans. Find someone out there with an impactful existence on this planet that has t done or said something wrong. 
 
if LMG takes any valid criticism on board, adapts to it and is open to more, then we can all move forward and forget this. 

Probably one of the most rational takes I've seen all day on here. Kudos

He meant breakdown of comms within LMG I.e. this card being earmarked for auction when it wasn’t meant to be due to miscommunication
Idk about you but there’s definitely a fair amount of pitch forks without even waiting for any real explanation. I mentioned it o. Reddit but we really shouldn’t be blindly following any single person nor entity.

He meant breakdown of comms within LMG I.e. this card being earmarked for auction when it wasn’t meant to be due to miscommunication
Idk about you but there’s definitely a fair amount of pitch forks without even waiting for any real explanation. I mentioned it o. Reddit but we really shouldn’t be blindly following any single person nor entity.

He meant breakdown of comms within LMG I.e. this card being earmarked for auction when it wasn’t meant to be due to miscommunication
Idk about you but there’s definitely a fair amount of pitch forks without even waiting for any real explanation. I mentioned it o. Reddit but we really shouldn’t be blindly following any single person nor entity.

He meant breakdown of comms within LMG I.e. this card being earmarked for auction when it wasn’t meant to be due to miscommunication
Idk about you but there’s definitely a fair amount of pitch forks without even waiting for any real explanation. I mentioned it o. Reddit but we really shouldn’t be blindly following any single person nor entity.

He meant breakdown of comms within LMG I.e. this card being earmarked for auction when it wasn’t meant to be due to miscommunication
Idk about you but there’s definitely a fair amount of pitch forks without even waiting for any real explanation. I mentioned it o. Reddit but we really shouldn’t be blindly following any single person nor entity.

He meant breakdown of comms within LMG I.e. this card being earmarked for auction when it wasn’t meant to be due to miscommunication
Idk about you but there’s definitely a fair amount of pitch forks without even waiting for any real explanation. I mentioned it o. Reddit but we really shouldn’t be blindly following any single person nor entity.

He meant breakdown of comms within LMG I.e. this card being earmarked for auction when it wasn’t meant to be due to miscommunication
Idk about you but there’s definitely a fair amount of pitch forks without even waiting for any real explanation. I mentioned it o. Reddit but we really shouldn’t be blindly following any single person nor entity.

Can’t be helped for whatever reason the world has picked polarisation as its current trend in thing to do. 

This happens frequently internally within a company, information doesn't get to where it needs to go. You never had it that something needs to be handled but it ends up in the mailbox of someone who's on leave, and then the backup who's in CC is on sick leave because they were foolish enough to drop a big wooden beam on their foot (speaking from experience here), and the first person then returns and thinks the person who's on sick leave already handled it, etc.? And it's really easy to misplace things once logistics gets involved.
 
For reference, my personal track record (of the top of my head) over the last five years at various companies:
Lost a wafer lot that was supposed to go to DISCO, only to find out the company that did the plating on the contact pads didn't ship it because they didn't have our DHL information. Took several days (and a lot of blood pressure medication) to find it again. Field test unit shipped back and forth between multiple of our warehouses in Europe for several weeks because of a standard process and the box being mislabelled by someone in the shipping department, and no one could figure out what my email or phone number was due to our excellent internal system. Test article shipped back from EMC test facility to our office because I didn't get an email from the freight handler who asked what to do because the testing company was closed on the day they tried to deliver it. Which resulted in invoking a penalty clause from our customer due to late delivery. Pallet with gas bottles sitting out in the lobby for several days because no one bothered to inform me it had arrived. A chain with tens of emails between a supplier and a colleague to discuss the fact that the product they had shipped us was expired while I was on holiday for a week. I had agreed with the supplier that it was fine to ship us an expired bottle of photoresist instead of waiting months to get some of the fresh batch, because the fact that it expired didn't matter for the test we were going to do, I told my direct manager, but he forgot to tell my colleague who returned while I was on leave. Had to throw a couple of thousand flex-rigid PCBs in the trash because the assembly house didn't read my reply to a question they asked, meaning they placed a QFN turned 90° on the footprint, leading to magic smoke coming out of a test fixture. Haven't been fired yet, still earn over €100k gross each year, and (if management is to be believed) I generally keep track of things better than many of my colleagues. So yeah...
 
The issue is primarily when they get into things like circuit design elements or manufacturing logistics. They seem to have this idealized view on how it should happen, but this sadly does not stroke with reality.

I disagree. In this case I really don’t think it warrants this level of pitch forkery.

He meant breakdown of comms within LMG I.e. this card being earmarked for auction when it wasn’t meant to be due to miscommunication
Idk about you but there’s definitely a fair amount of pitch forks without even waiting for any real explanation. I mentioned it o. Reddit but we really shouldn’t be blindly following any single person nor entity.

There won't be a big WAN Show segment about this or anything. Most of what I have to say, I've already said, and I've done so privately.

To Steve, I expressed my disappointment that he didn't go through proper journalistic practices in creating this piece. He has my email and number (along with numerous other members of our team) and could have asked me for context that may have proven to be valuable (like the fact that we didn't 'sell' the monoblock, but rather auctioned it for charity due to a miscommunication... AND the fact that while we haven't sent payment yet, we have already agreed to compensate Billet Labs for the cost of their prototype). There are other issues, but I've told him that I won't be drawn into a public sniping match over this and that I'll be continuing to move forward in good faith as part of 'Team Media'. When/if he's ready to do so again I'll be ready.

To my team (and my CEO's team, but realistically I was at the helm for all of these errors, so I need to own it), I stressed the importance of diligence in our work because there are so many eyes on us. We are going through some growing pains - we've been very public about them in the interest of transparency - and it's clear we have some work to do on internal processes and communication. We have already been doing a lot of work internally to clean up our processes, but these things take time. Rome wasn't built in a day, but that's no excuse for sloppiness.

Now, for my community, all I can say is the same things I always say. We know that we're not perfect. We wear our imperfection on our sleeves in the interest of ensuring that we stay accountable to you. But it's sad and unfortunate when this transparency gets warped into a bad thing. The Labs team is hard at work hard creating processes and tools to generate data that will benefit all consumers - a work in progress that is very much not done and that we've communicated needs to be treated as such. Do we have notes under some videos? Yes. Is it because we are striving for transparency/improvement? Yeah... What we're doing hasn't been in many years, if ever.. and we would make a much larger correction if the circumstances merited it. Listing the wrong amount of cache on a table for a CPU review is sloppy, but given that our conclusions are drawn based on our testing, not the spec sheet, it doesn't materially change the recommendation. That doesn't mean these things don't matter. We've set KPIs for our writing/labs team around accuracy, and we are continually installing new checks and balances to ensure that things continue to get better. If you haven't seen the improvement, frankly I wonder if you're really looking for it... The thoroughness that we managed on our last handful of GPU videos is getting really incredible given the limited time we have for these embargoes. I'm REALLY excited about what the future will hold.
 
With all of that said, I still disagree that the Billet Labs video (not the situation with the return, which I've already addressed above) is an 'accuracy' issue. It's more like I just read the room wrong. We COULD have re-tested it with perfect accuracy, but to do so PROPERLY - accounting for which cases it could be installed in (none) and which radiators it would be plumbed with (again... mystery) would have been impossible... and also didn't affect the conclusion of the video... OR SO I THOUGHT...
 
I wanted to evaluate it as a product, and as a product, IF it could manage to compete with the temperatures of the highest end blocks on the planet, it still wouldn't make sense to buy... so from my point of view, re-testing it and finding out that yes, it did in fact run cooler made no difference to the conclusion, so it didn't really make a difference.
 
Adam and I were talking about this today. He advocated for re-testing it regardless of how non-viable it was as a product at the time and I think he expressed really well today why it mattered. It was like making a video about a supercar. It doesn't mater if no one watching will buy it. They just wanna see it rip.  I missed that, but it wasn't because I didn't care about the consumer.. it was because I was so focused on how this product impacted a potential buyer. Either way, clearly my bad, but my intention was never to harm Billet Labs. I specifically called out their incredible machining skills because I wanted to see them create something with a viable market for it and was hoping others would appreciate the fineness of the craftsmanship even if the product was impractical. I still hope they move forward building something else because they obviously have talent and I've watched countless niche water cooling vendors come and go. It's an astonishingly unforgiving market.
 
Either way, I'm sorry I got the community's priorities mixed-up on this one, and that we didn't show the Billet in the best light. Our intention wasn't to hurt anyone. We wanted no one to buy it (because it's an egregious waste of money no matter what temps it runs at) and we wanted Billet to make something marketable (so they can, y'know, eat).
 
With all of this in mind, it saddens me how quickly the pitchforks were raised over this. It also comes across a touch hypocritical when some basic due diligence could have helped clarify much of it. I have a LONG history of meeting issues head on and I've never been afraid to answer questions, which lands me in hot water regularly, but helps keep me in tune with my peers and with the community. The only reason I can think of not to ask me is because my honest response might be inconvenient. 
 
We can test that... with this post. Will the "It was a mistake (a bad one, but a mistake) and they're taking care of it" reality manage to have the same reach? Let's see if anyone actually wants to know what happened. I hope so, but it's been disheartening seeing how many people were willing to jump on us here. Believe it or not, I'm a real person and so is the rest of my team. We are trying our best, and if what we were doing was easy, everyone would do it. Today sucks.
 
Thanks for reading this.

Hi there! I work with a SI, and Have seen machines being bitlocker locked randomly in the past (seems like its standard procedure with windows i.e. it will do so should it thinks security has been comprised in anyway, even with home licenses which shouldnt have bitlocker)

Just wanted to give you a heads up that the bitslocker key should be somewhere in your microsoft account. https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-0b89-ea08-f143-056f5ab347d6 We had several customers have success with this in past occurances so hoepfully this helps you too!