Jump to content

Mida4

Member
 View Profile  See their activity

  • Posts

    36

  • Joined

  • Last visited

Awards

This user doesn't have any awards

About Mida4

  • Birthday Jan 17, 1996

Contact Methods

  • Twitch.tv
    TheMida4

Profile Information

  • Gender
    Male
  • Location
    California, USA

System

  • CPU
    Ryzen 7 3700x
  • Motherboard
    Asus TUF GAMING X570-PLUS (WI-FI) ATX
  • RAM
    RAM: Corsair Vengeance Pro 16 GB DDR4 3200
  • GPU
    Sapphire Radeon RX 5700 XT
  • Case
    Fractal Design Meshify C ATX Mid Tower Case
  • Storage
    Western Digital SN750 1 TB M.2-2280 NVME SSD
    Western Digital Black 4 TB 3.5" 7200RPM HDD
    Western Digital Blue 500 GB 2.5" SSD
  • PSU
    Seasonic Focus Plus 650 Watt 80 Plus Gold
  • Display(s)
    Asus VG279Q 27.0" 1920x1080 144 Hz Monitor
  • Cooling
    Corsair iCUE H100i ELITE CAPELLIX 75 CFM Liquid CPU Cooler
  • Keyboard
    Logitech G910 Orion Spectrum RGB Wired Gaming Keyboard
  • Mouse
    Logitech G502 SE HERO Wired Optical Mouse
  • Sound
    Logitech G560 120 W 2.1 Channel Speakers
  • Operating System
    Windows 10
  • PCPartPicker URL
    https://pcpartpicker.com/list/DQZkLP

Mida4's Achievements

Newbie

Newbie (1/14)

5

Reputation

1

Community Answers

  1. Mida4
    Final update: after exchanging the old unit for a new one, the new one has been working perfectly so far where the pump would turn on after PC wakes up from sleep and pump would just turn on all the time in general whenever the PC gets powered on. Turns out the first unit I got was defective this entire time...
  2. Mida4
    Small update on that: Corsair said even with express air shipping, they still can't actually ship the replacement to me by Saturday (said it would all the way until mid next week because COVID problems) so they just told me to go exchange at Best Buy instead.
  3. Mida4
    I just went ahead and replied to do the exchange to them since they are saying the damaged wires might be causing the unit to not receive enough power sometimes and they should inspect it. The only risky thing is if I get the replacement and the 2nd unit also doesn't work, Best Buy would not refund the money back unless the original product gets shipped back from Corsair to me again since the serial numbers won't match. At least Corsair said they will help with the refund if that happens but it looks pretty messy. Either way, I should get a new unit from them in a few days to do a test run and update the results here
  4. Mida4
    OK Corsair just told me to directly send it to them instead of getting a product exchange from Best Buy where I got it because they want to personally inspect the unit. They said they are willing to send overnight express shipping for the new unit and provide a return shipping label for the current unit back to them as soon as I receive the new unit (I'm assuming return shipping label means they already paid for shipping for me).
  5. Mida4
    I guess I can try it either tomorrow or 2 days depending on how much school work I have to do first
  6. Mida4
    When you say regular do you mean just any regular case fan plugged into the CPU fan header?
  7. Mida4
    Not sure if I'm imaging it but the CPU fan error is becoming more frequent when I first power on the PC initially and not just from sleep too. All wires were plugged and unplugged and checked to see if they were all securely plugged in. iCUE potentially causing it was resolved at the initial post where it was tested that the pump can turn on with or without iCUE installed (and also fail to turn on with or without iCUE installed too) Now that you mention pinched wires, there was some slight damage to the cables when I opened the package but I think it was just the outer sleeve being damaged and not the internal wirings itself (at least I don't think so). The cable that connects the pump to the Commander Core has a couple of holes and gashes in it and the USB cable has some wires slightly frayed sticking out a bit. Here's a couple of pictures with captions of the images. Do you think these damage are enough to cripple the cable connections? https://imgur.com/a/F3gJhZB
  8. Mida4
    Really? What can windows be doing to cause such malfunction?
  9. Mida4
    Last update for this week probably. Corsair now said there's really no more troubleshooting steps left to take so it's better to exchange for a new one. If that new one still doesn't work, then it's going to be motherboard issues. At that point I'll probably contact Asus to see if they can help fix the problem. Since I have school the whole day this weekend, I have to wait Saturday to go to best buy for my product exchange. Hopefully this was just a 1 time thing and not because my motherboard is rejecting the AIO
  10. Mida4
    Problem is that I need to buy thermal paste since the paste from the stock fan had to be cleaned off. Buying new paste might take up to a week of shipping (I dont got amazon prime) if I want to buy really good paste like the Noctua paste. At that point I would have already exchanged the AIO by then so wouldn't need the paste anyways. But at least it's not like the AIO is totally unusable that I need something new ASAP. I just can't put my PC to sleep for longer than 30 minutes or so and it should function as normal. A bit inconvenient sure but not completely debilitating.
  11. Mida4
    In any case, still got 1 week left to solve it before I exchange the product. That's because I have school for the entire day for the weekdays so the only time I can make an exchange is during the weekends
  12. Mida4
    OK I just did all of the above and the device FINALLY migrated. But here's the fun part. It still didn't solve the issue despite literally everything now working including the device migration, the pump still sometimes wouldn't turn on after I wake it up from a sleep. I think at this point it's probably not a software problem anymore since I don't think there is anything left to do for software. I can also rule out the USB header on my motherboard being defective since I just swapped out different devices for the headers and they worked 100% of the time. At this rate I think there is some sort of hardware issue now unless can you think of any other potential issues for the pump not working after PC waking up?
  13. Mida4
    Update for today: Support team replied back and said I have to do some big guns stuff myself like going into System Command Prompt to attempt to repair corrupt files since they said corrupt files might cause driver issues. The scan did show some corrupt files and the PC did fix it (image 1 & 2). After restarting my PC, I checked the device driver again and still says device not migrated. So their next step was to uninstall drivers and restart PC to see if it works. I did just that and the PC still says device not migrated (image 3). At this point they suggest I do a factory settings reset to my BIOS and at this point, I'm double checking with them for other stuff. Will let you know results afterwards. They also said the last resort is to do a full reinstall of windows but said at that point, it's too much worth the hassle but it's a possible thing to do. If nothing works, it's time for a product replacement
  14. Mida4
    Results: yeah it didn't work... I'm at the latest BIOS and drivers version and it happened again. Interesting thing is the driver for Capellix in the USB device manager still says "device not migrated" so still have no clue how to fix that. Let's see what else the Corsair support team can do tomorrow
  15. Mida4
    Update for today: Corsair support brought out the big guns and got a special team to investigate the problem. They told me to send the computer system logs and other logs for inspection and told me I should update all drivers and BIOS and see what would happen from there
×