AMDSadness

For those who use the AMD Wraith cooler, the issue I found was that after releasing the retention side, and then wiggling the HSF to release from the CPU, you still have to slightly move the HSF to the other side to allow for the underside hook to release. There is NO way to know if the CPU stayed attached to the HSF prior to that.

I have been building, upgrading, and troubleshooting PC;s since 1994 (yes, I am old). Currently in deployment in my household is an AMD Ryzen 1700, 1600X, 2700X, 3600X, and a 3900X (My work system) I have worked with CPU's and HSF's since 486DX, Cyrix, AMD-DX4, mini fan attachments, AIO cooler loops, 3rd Party HSF (Noctua, Scythe, Cooler Master, Artic Cooling, etc.) SO, I had to contact AMD for tech support My Ryzen 9 3900X had been throttling with the stock CPU for the last 2 months, and I was going to replace the Wraith HSF with an AIO loop from Corsair. The boost frequency had not been getting over 4.18-4.2. I lifted the HSF release mechanism, and started to slight turn the HSF so that the thermal connection would be broken and the CPU would stay in place on the Socket when the HSF was removed. Which you can see in the attached picture because you can see where the CPU was trying to break its contact to the HSF. When releasing the other side of the retention mechanism and then lifting, the CPU stayed attached to the HSF and left 2 sides of the pins have been shifted. It will not go back into the socket any longer. I am attaching pictures of the chip attached to the HSF and a side view where the chip is clearly glued to the HSF as no effort is needed to see that the CPU is glued to it. In this picture you can also the bottom of the chip and how because the chip was not released by the HSF, the two left rows of pins are not aligned any longer. And lastly, the picture of the CPU with the serial number Their Response : "If possible, we kindly request you to seek assistance from local computer shop or hardware technician to straighten the bent pins" WTF! If the AM4 Socket had a proper retention mechanism as Intel doe son their socket, they would eliminate the failure of the CPU to stay seated in the socket. I did everything I was supposed to do to properly remove the HSF from the CPU, instead, I am told to eat it! I was using their DAMN HSF with it. I am really disappointed in AMD, and after supporting them for the past 3 years solely (CPU's, RX480, RX570, RX580 (x2), 5700XT)