Hi sorry for the long post ahead I am new here,
So recently about 2 months ago I bought an HP Pavilion Gaming Laptop, Specs:
Ryzen 5 3550h
RAM 8GB( 2.1GB reserved for iGPU so 5.9 GB usable)
GTX 1050 3GB
So, my laptop used to work pretty well while doing normal tasks but used to heat up a lot while gaming even with fans running at max, temperatures for CPU reached max around 100C while playing CS:GO and an average of 95 C( I used open hardware monitor for measuring temps mostly and also speedfan and coreTemp, the results were mostly similar).
Now one day there's a BIOS update from HP Support Assistant so I start updating it and the laptop restarts many times and then all of sudden just shuts down and doesn't start back up even when I try to start it.
Frantically I call the HP guys and they send someone to look at it 2 days later, he sees the thermal paste on the CPU and says that it's old or worn out so he clears it and then applies some thermal paste from the side of the copper tube thingy by scraping some of it off (idk what's it called) which was I suppose transferring heat from the CPU and GPU to the two fans. The laptop started and worked well and temperatures did certainly drop while gaming initially to around 85C on average but then after a few days they rose up to around 90+ C average and occasionally touching 100-103C, and after 1 hour or so it had started going into hibernate automatically to maybe protect from the heat I suppose?
After another BIOS update a few days later the laptop doesn't go into hibernate now but runs pretty hot, like it averages around 90C and the occasional 100C mark. I really don't know what to do about this?
Should I call HP and ask for another assistant to replace my thermal paste with new one instead of the one that was already on there? and if HP doesn't agree to do it should I get it done from a third party and for the time being should I like not game on my laptop to protect the CPU from heat? or is my laptop doomed from unknown heating issues?
